Publications

• ActewAGL Annual Report 2012-13 (PDF, 21MB)
• ActewAGL Annual Report 2011–12 (PDF, 5MB)
• ActewAGL Annual Report 2010–11 (PDF, 3.8MB)
• ActewAGL privacy policy (HTML)
• ActewAGL legal disclaimer (HTML)
• ActewAGL security statement (HTML)
• ActewAGL's Financial Hardship Customer Charter (PDF, 296KB)
• ActewAGL's Financial Hardship Policy (PDF, 254KB)
• ActewAGL Retail Customer Charter (PDF)

• ActewAGL Sustainability Report 2011-12 (PDF, 1.5MB)
• ActewAGL Sustainability Report 2010–11 (PDF, 3MB)

• Building near ActewAGL assets (PDF, 7.1MB)
• Electrical safety tips (PDF, 988KB)
• Clearance around powerlines (PDF, 1.2MB)
• Clearance around mini pillars, meters and substations (PDF)
• Natural gas safety tips brochure (PDF, 576KB)

Customers – Residential

ACT

• ACT standard retail supply schedule of charges from 1 July 2013 
• Standard retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• Market retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• Renewable Energy Generator Connection Contract (PDF, 2.6MB)
• Retail electricity schedule of charges 2012-13 (PDF, 400KB)
• Table of amendments — Electricity supply standard customer contract (PDF, 134KB)
• Electricity Network prices 2013-14 (PDF, 147KB)
• ACT feed-in tariff contract Medium renewable energy generator (PDF, 306KB)
• ENA: Customer Guide to Electricity Supply (PDF, 1.4MB)
• Electrical safety tips (PDF, 988KB) 
• Clearance around powerlines (PDF, 1.2MB)
• How to save energy in and around the home (PDF, 675KB)
• Marketing code of conduct  (HTML, external link)
• Deemed Standard Connection Contract (PDF)
• Basic customer connections process guide (PDF)
• Application instructions (basic connections) (PDF)
• Application form (basic connections) (PDF)
• Model standing offer for basic connection services (PDF)
• Model standing offer for basic connection services (Micro embedded generator) (PDF)
• Customer initiated works for commercial development connections process (PDF)
• Guidelines for LV embedded generator connections (PDF, 590KB)
• Application instructions (for major and routine and minor connections) (PDF)
• Request for preliminary network advice (PDF)
• Application form (for major and routine and minor connections) (PDF)
• Connection service charges for major new connection enquiries and applications (PDF)
• Routine and minor connections process guide (PDF)
• ActewAGL Distribution draft connection policy (PDF)
• ActewAGL Distribution Annual Planning Report 2013 (PDF)
• Review of EDP's and preparation of EMP's process guide (PDF)
• ActewAGL Retail Customer Charter (PDF)
• ActewAGL Distribution Customer Charter (PDF)

Queanbeyan

• ActewAGL Retail Customer Charter (PDF)
• NSW electricity schedule of charges 
• Standard retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• Market retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• NSW Electricity Supply Act 1995 No 94  (HTML, external link)
• NSW Electricity Supply (General) Regulation 2001 (HTML, external link)
• How to save energy in and around the home (PDF, 675KB)
• Marketing code of conduct (HTML, external link)

NSW

• ActewAGL Retail Customer Charter (PDF)
• NSW electricity schedule of charges 
• Standard retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• Market retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• NSW Electricity Supply Act 1995 No 94  (HTML, external link)
• NSW Electricity Supply (General) Regulation 2001  (HTML, external link)
• How to save energy in and around the home (PDF, 675KB)
• Marketing code of conduct (HTML, external link)

Customers – Business

• Business energy solutions - essential energy solutions for the property sector (PDF, 92KB)

General

• Guidelines for LV embedded generator connections (PDF, 590KB)
• Large scale generator technical requirements (PDF, 500KB) 
• Periodic PV anti-islanding inverter testing form (PDF, 169KB)
• Periodic PV inverster test procedure (PDF, 202KB)
• Special connection request form (PDF, 170KB)
• New Eastlake 132/11kV Zone Substation Application Notice (PDF, 63KB)
• Statement of Tariffs and Tariff Classes 2013–14 (PDF, 914KB)
• Development of the Southern Supply to the ACT Final report (PDF)
• Electricity Service and Installation rules (PDF, 1.1MB)
• Service and Installation rules revision history (PDF, 300KB)
• Request for service form (PDF, 72KB)
• ACT Distribution Loss Factor methodology (PDF, 7KB)
• Electricity network cost allocation methodology (PDF, 228KB)
• Temporary connections to residential blocks (PDF, 1.8MB)
• Private powerlines and poles - Fact Sheet (PDF, 1.0MB)

Customers – Residential

ACT

• ACT retail natural gas charges 2013-14 (PDF, 559KB)
• ActewAGL Retail Customer Charter (PDF)
• Standard retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• Market retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• Interim Deemed Standard Connection Contract  (PDF, 260KB)
• Natural gas safety tips brochure (PDF, 667KB)
• Energy saving tips (PDF, 2.5 MB)

Queanbeyan

• NSW Natural gas – Schedule of charges (2013-14) 
• ActewAGL Retail Customer Charter (PDF)
• Standard retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• Market retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• NSW natural gas customer charter (PDF, 160KB)
• Natural gas safety tips brochure (PDF, 576KB)
• How to save energy in and around the home (PDF, 675KB)

NSW

• NSW Natural gas – Schedule of charges (2013-14) 
• Standard retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• Market retail contract terms for small customers in the ACT and NSW - Effective from 1 July 2013
• NSW natural gas customer charter (PDF, 160KB)
• Natural gas safety tips brochure (PDF, 576KB)
• How to save energy in and around the home (PDF, 675KB)

General

• ActewAGL Access Arrangement Information, June 2009 (applicable from 1 July 2010) (PDF, 2.7MB)
• ActewAGL Access Arrangement Information Addendum, January 2010 (applicable from 1 July 2010) (PDF, 1.7MB)
• AER Access Arrangement and Access Arrangement Information (applicable from 1 July 2010) (PDF, 603KB)
• ActewAGL Retail Customer Charter (PDF)

From 1 July 2012, ACTEW assumed direct responsibility for the management and operation of its water and sewerage network through the new business name ACTEW Water.

For water and wastewater publications please visit ACTEW Water’s website.