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“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
Learn how to use the event, transaction and interaction data you already have in your call center systems to gain new insights into the lifetime journey of your customers

ANALYST WEBINAR Beyond the Checklist: Top 10 Capabilities to Look for in Cloud Contact Centers Featuring Dan Miller, Sr. Analyst, Opus Research
Wednesday October 30, 2013 2 PM Eastern / 11 AM Pacific. Cloud contact center providers offer a checklist of standard features such as IVR and self-service; inbound, outbound and blended routing; multichannel support and so on. Though the list seems long, it amounts to only table stakes, the minimum offering that decision makers should expect from any credible vendor. Register now for this webinar. We will go beyond the checklist and discuss top 10 capabilities you need to look for when selecting your cloud contact center.