SugarCRM will devote its engineering budget to user-friendly changes in 2014.
CRM Featured News,
Posted 06 Feb 2014
Gain a fresh perspective by understanding the paths your customers take.
Voice of the Customer,
Posted 01 Feb 2014
Assess your company's current and future needs to determine your best option.
Viewpoints,
Posted 31 Jan 2014
The new version of Lagan Enterprise simplifies management of social media and online self-service.
CRM Across the Wire,
Posted 14 Jan 2014
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
CRM Featured News,
Posted 07 Jan 2014
Ovum research finds very few customer-adaptive enterprises exist today.
Insight,
Posted 01 Jan 2014
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
Magazine Features,
Posted 01 Jan 2014
COOs struggle to navigate a siloed structure.
The Tipping Point,
Posted 01 Jan 2014
Harness reps' drive to win by teaching skills for improvement.
Viewpoints,
Posted 13 Dec 2013
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
CRM Across the Wire,
Posted 12 Dec 2013
The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
CRM Across the Wire,
Posted 09 Dec 2013
Three new contact center offerings cover SMBs and enterprise customers
CRM Featured News,
Posted 20 Nov 2013
Territory management among upgrades geared for large businesses
CRM Featured News,
Posted 14 Nov 2013
Redesign aims for user-friendly changes.
CRM Featured News,
Posted 12 Nov 2013
CX professionals must satisfy appetites companywide.
Voice of the Customer,
Posted 01 Nov 2013
Let's put this old cliche to sleep.
Pint of View,
Posted 01 Nov 2013
Getting executive buy-in means asking and answering the right questions.
Viewpoints,
Posted 29 Oct 2013
Ellucian Enterprise CRM offers recruiting and student advancement tools for colleges and universities.
CRM Featured News,
Posted 23 Oct 2013
An evolving need for content calls for an all-in-one way to manage it.
Viewpoints,
Posted 18 Oct 2013
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