Erdogan Ekiz

Security is one of the factors affecting the Tourism sector, and that can impact competing destinations. The change of tourism market in the world and the competitive nature of the tourism industry, require tourist destinations to give better service and generate a positive image on tourists‘ mind. Unfortunately, the fragility of the tourism sector, internal sources are always not enough to keep or attract the visitors. There are security problems both human made (war, terrorist attacks, robberies & accidents) and natural disasters (earthquake, volcano, tsunami & storm disease) which are affecting the pre and after arrivals and safety perception of tourists that establishes destination‘s security image and popularity. Destination security image plays an important role in destination choice of tourists. In addition, these events not only damaged the countries physically, also it changed the trends of the tourism. Nowadays, countries are suffering from the Bird Flu, especially tourism...

ABSTRACT Despite the continuously increasing number of published work on use of internet in tourism and hospitality literature, little has been written on destination based comparisons and lessons to be learnt from the successful practices. Indeed, analyzing the well performing destinations and comparing their practices with not so well performing counterparts would provide useful insights for the hoteliers around the world in general and later hoteliers in particular. The aim of the study is first to find out the usage of Internet in the hotel industries of two tourist destinations, namely Hong Kong and Northern Cyprus then compare the internet related practices carried out by hotels in these two locations. To do so, a research process carried out through members of major hotel associations in both locations. The research process was carried out by using a questionnaire that developed for front office and marketing managers of 56 hotels in Hong Kong and 47 in Northern Cyprus. According to research findings hotels in Northern Cyprus are not efficient in internet using than hotels in Hong Kong especially in having professional service in designing their web sites, updating, online reservation, registering search engines etc. Discussion of research findings, implications and limitations are also given.

Özet Turizm ve konaklama literatüründe internet kullanımına ilişkin artan sayıda yayınlanan çalışma olmasına rağmen, bunların pek azı destinasyon temelli karşılaştırmalar ve başarılı uygulamalardan alınan dersler üzerine odaklanmaktadır. Gerçekten, başarılı destinasyonların analizi ve uygulamalarının başarı düzeyi daha düşük olan destinasyonlarla karşılaştırılması genel olarak tüm dünyadaki ve özellikle gelişmekte olan otelcilere işlevsel bir anlayış kazandıracaktır. Bu çalışma, Hong Kong ve Kuzey Kıbrıs destinasyonlarının ...

ÖZET Turizm literatürünün incelenmesi sonucunda seyahat eden kişilerin bir turizm destinasyonundan duydukları memnuniyetin tatil sonrası davranışlarını belirleyen önemli bir etmen olduğu ve bu duydukları memnuniyet algılarını etkileyen çeşitli faktörlerin olduğu anlaşılmıştır. Çevre ve güvenlik, ikamet ve restoran tesisleri, alışveriş ve turizm mekanları, ulaşım tesisleri ve yerel mutfağın turizm destinasyon memnuniyetini etkileyen bazı etmenler olduğu çeşitli araştırmacılar tarafından tespit edilmiştir. Bu çalışmanın amacı bahsi geçen ...

This study is designed to find out the relationship between public and private bank customers’ service quality perceptions and their loyalty to their banks through the use of a research model. To serve this purpose, 250 public and 100 private bank customers are requested to fill out a 37-item questionnaire. Empirical results revealed that while responsiveness and reliability are perceived to be the most influential factors increasing loyalty to the public banks, empathy and reliability are reported in the private banks. ...

Abstract: Present study aims (i) to review how unique features of the tourism industry that may shape its consumers' complaining behaviors and (ii) to find out possible constraints of tourist complaining. Given that tourism is comparatively a new discipline most theories being used to explain this phenomenon are borrowed from mainstream disciplines. Perhaps for this reason many scholars directly use consumer behavior theories to examine tourist behaviors without considering the unique features of the tourism industry. In tourism ...

Despite the continuously increasing number of published work on use of internet in tourism and hospitality literature, little has been written on destination based comparisons and lessons to be learnt from the successful practices. Indeed, analyzing the well performing destinations and comparing their practices with not so well performing counterparts would provide useful insights for the hoteliers around the world in general and later hoteliers in particular. The aim of the study is first to find out the usage of Internet in ...

... School of Hotel and Tourism Management, New East Ocean Center, Room 102a 9 Science Museum Road, TST East, Kowloon, Hong Kong Mobile: (852) 9476 45 99 Office: (852) 3400 31 48 Home : (852) 3159 19 79 Fax : (852) 2362 93 62 Emails: erdogan.ekiz@polyu.edu.hk ...

Most early tourism scholars were from other, well-established disciplines and so used their backgrounds to explain the emerging tourism phenomenon. This may explain why so many of them directly applied marketing and management theories in general – and complaint behavior theories in particular – without considering the unique features of tourism. Given the increasing importance of complaints as a form of getting valuable customer feedback, it is imperative for managers in the tourism industry to understand the factors that affect how tourists complain. Therefore, this paper develops a new measurement scale, tailor-made to reflect the unique features of the industry. To develop this scale, 15 in-depth interviews were conducted, which generated an initial pool of 61 items that were then converted into questionnaire form. After analyzing 1822 questionnaires, a 15-item tourist complaining constraint scale with 5 factors (limited time, limited involvement, limited communication, unfamili...

Abstract: Tourism and sex have commonalities in providing services that satisfy basic physiological and psychological needs of human beings. Traveling to different places for relaxation, excitement and/or fun seeking and related services are long been considered as areas of research in tourism marketing. In this sense, this article deals with controversial side of tourism, sex tourism, by investigating the current situation in an unrecognized country on a Mediterranean island. This article argues that, although it is not been spoken out loud by ...

Despite the continuously increasing number of published work on the use of the Internet in tourism and hospitality literature, little has been written specifically on issues faced by hoteliers in developing countries and how they could learn from other successful practices. Indeed, analyzing the well performing destinations would provide useful insights for hoteliers in less performing counterparts around the world so as to better exploit the advantages of Internet technologies within their own constraints. Using Northern Cyprus ...