When it comes to paying invoices, statistics prove Australian organisations often run late – creating administrative complexity, escalating costs and disrupted cash flows. A significant reason for late payment is the high dependency of a business on manual processes, which introduce significant inefficiency and errors. The Australian Taxation Office estimated1 that 20% of invoices are paid late due to mistakes or being sent to the wrong person –because of manual data entry.

Pronto Xi Customer Central automates and simplifies invoice management for a business and their customers –accelerating key steps to payment. Customers can self-serve at their convenience – viewing account information in real-time, raising questions and completing payments using a credit card. Regular updates from customers provide organisations with the necessary information to identify and quickly resolve issues –enabling resources to be redirected from chasing late payments to better serving customers.

User permissions can be set in Pronto Xi Customer Central to ensure only those with authority have access to sensitive information. This enables the business to offer customers secure, 24/7 account access – with confidence. Pronto Xi Customer Central is also a mobile responsive management tool – users can work remotely from any device. Statements and invoices can be reviewed individually or multiple payments can be organised, at the account level. The configurable dashboard provides customers with a snapshot of their account status to:

• review balances, terms and invoices that are paid/unpaid/overdue – all on one single screen

• print a hard copy or download invoices to store or email to colleagues

• view sales order history and inprogress orders

• manage and update account details including name, billing address, email and phone number

• request a quote and view product availability

• raise a question directly via the contact form

Empower customers with the freedom & flexibility to manage accounts at their convenience.

Sustain an automatic follow-up and update loop with the ability to view paid/due invoices, issue dates, reminder email trigger dates & recipient details.

To improve customer experience, emails can be automated – such as alerts when invoices are due and ‘thank you’ messages after payments are received. Customers can opt out of these reminders or select preferences to ensure they receive just the right amount of communication. Key notifications such as a new product line or an upcoming promotion, can even be placed on the Pronto Xi Customer Central homepage to ensure more users are aware and take full advantage in a timely manner.

Maintain clear & timely communication. Manage and send trigger reminders for overdue invoices – with just one click. Automate payment confirmation and thank you emails – and post announcements on customer dashboards.

Improve cash flow and build customer relationships with incentives, discounts and special credit terms.