Evergreen Tours rebranding to Emerald Tours – Guest FAQs
We are pleased to announce that Evergreen Tours will be changing its name to Emerald Tours in April 2024, to be closely aligned with our award-winning, global sister brand, Emerald Cruises.
Evergreen Tours 40-year history of delivering exceptional land journeys, great value, and a unique blend of inclusions, quality, excellence and innovation will continue for our guests. Only the name is changing.
Our full Canada & Alaska 2025 program is available now, offering a range of unforgettable journeys to discover the Rockies with Alaskan Inside Passage cruising, tour spectacular Alaska via road and rail, or explore the picturesque East Coast, with its European influences and New England cruising
From April 23, 2024, you will find all Emerald Tours (formerly Evergreen Tours) itineraries on the Emerald Cruises website: www.emeraldcruises.com.au
Why is Evergreen Tours changing its name?
From April 2024, Evergreen Tours will be known as Emerald Tours, adding our collection of popular land journeys to our award-winning sister brand, Emerald Cruises. Rest assured, you’ll still enjoy the same exceptional Evergreen Tours value and unique blend of inclusions, quality, excellence, and innovation gained from over 40 years of experience. Only our name is changing.
Evergreen and Emerald Cruises are part of the Scenic Group. Both brands offer a similar product ethos and exceptional value proposition. Due to the phenomenal success and growth of the Emerald Cruises brand, the Evergreen Tours premium land touring collection has been incorporated into the Emerald Cruises master brand, to complement the portfolio of luxury yacht and river cruise itineraries. All yacht, river and land journeys can now seamlessly be found on the one website: www.emeraldcruises.com.au
When is it happening?
- In April 2024, Evergreen Tours’ Canada & Alaska tours will be rebranded to be known as Emerald Tours. Guests will enjoy the same exceptional service and inclusions, and create equally unforgettable memories, only the name is changing.
- From April 23, 2024 you’ll find all the Emerald Tours (formerly Evergreen Tours) Canada & Alaska itineraries and information on the Emerald Cruises website, along with the new Canada & Alaska 2025 brochure
Where can I find information about Evergreen’s tours?
- From April 23, 2024 you can find Canada & Alaska tour information from Emerald Tours (formerly Evergreen Tours) and order brochures by visiting www.emeraldcruises.com.au
I have a 2024 booking with Evergreen to Canada & Alaska. What will happen to my booking?
- There will be no change to your booking. Your itinerary and inclusions will stay the same and your booking advice and pre-travel documentation will continue to be branded Evergreen Tours. Our team on the ground in Canada & Alaska is looking forward to warmly welcoming you on board soon for the trip of a lifetime!
I have a 2025 booking with Evergreen to Canada & Alaska. What will happen to my booking?
- If your booking was made with Evergreen Tours before 26 March, 2024, you’ll have received special early access pricing and an Evergreen booking number. Our Reservations team will be in contact to move your booking to an Emerald Cruises booking number, but your pricing and Terms & Conditions will stay the same. Your booking advice and documentation will be from Emerald Cruises from this point forward
- If your booking was made on or after 26 March, 2024 you will receive booking advice and documentation from Emerald Cruises
I have a Future Travel Credit (FTC) with Evergreen. Can I still use it towards a booking with Emerald Tours?
- If your FTC is still valid you are welcome to use it towards any Scenic Group brand, that is Emerald Tours (formerly Evergreen Tours), an Emerald Cruises river or yacht cruise, or a Scenic river, ocean or land journey
How can I contact Emerald Tours (formerly Evergreen Tours)?
- To book please contact your Travel Advisor
- To explore itineraries or order a brochure before April 23, 2024, pls visit www.evergreentours.com.au
- To explore itineraries or order a brochure on or after April 23, 2024, pls visit www.emeraldcruises.com.au
- For general enquiries please email hello@emeraldcruises.com.au or call 1300 383 747
Where can I learn more about Emerald Tours 2025 itineraries?
- To explore Canada & Alaska 2025 itineraries or order a brochure before April 23, 2024, pls visit www.evergreentours.com.au
- To explore Canada & Alaska 2025 itineraries or order a brochure on or after April 23, 2024, pls visit www.emeraldcruises.com.au
- To book please contact your Travel Advisor
I’m an EXPLORER loyalty member. What happens to my points?
- The Evergreen Explorer and Emerald Explorer program merged last year, and is known as the EmeraldEXPLORER program. To learn more please visit www.emeraldcruises.com.au/about-us/loyalty-club
- Your tier status has not changed and you’ll still earn points when you travel with Emerald Tours or Emerald Cruises. These of course count towards your tier status and rewards.
How can I follow Emerald Tours on social media?
- From April 23, 2024 you’ll find touring inspiration about Canada & Alaska, and any future new destinations, on Facebook. Stay tuned for more details