Parent Handbook

Table of Contents

Welcome to the Office of Orientation Programs

On behalf of the University of Southern California, welcome to the Trojan Family!

We are delighted that your student has chosen USC. Here they will find opportunities to grow—both inside and outside the classroom—prepare for the career of their choosing, and graduate poised to meet the challenges of the modern era.

Although USC will be their home away from home for the next few years, you still have an important role to play in helping ensure their success.

This guide covers many common questions that students and their families face and includes the numerous resources we make available to deal with them— whether your student is struggling with coursework or simply looking for a way to stay healthy.

We hope you will keep this guide handy and refer to it whenever you need a quick answer. To ensure you have the most up-to-date information, please refer to the websites listed throughout this booklet. And of course, feel free to contact the Office of Orientation Programs.

USC values and supports each student, and we look forward to partnering with you in guiding your student on this journey.

Fight On!

USC Orientation Staff

USC’s Six Unifying Values and Student Commitment

When students become part of the Trojan Family, they are expected to always conduct themselves in alignment with USC’s Six Unifying Values, which were established cooperatively by students, faculty, staff and administration to reflect the unique spirit of our community, and to guide us in our actions, interactions, and ethical decision-making.

You are encouraged to review USC’s Student Commitment with your student and discuss the shared responsibility they have to contribute positively to the culture at USC by living out the Unifying Values through their everyday behavior and interactions on and off campus.

The Student Commitment

In making this commitment, together we build and strengthen the culture of USC.

• We act with integrity in all situations.

• We work to foster a safe, civil, and equitable campus environment where well-being matters.

• We treat each other with respect, even when we have differences.

• We are accountable for our actions and decisions.

• We believe that diversity—of experiences, cultures, identities, and perspectives—is a cornerstone of our community.

• We value honest, open communication and robust debate.

• We strive for excellence in rigorous learning and in all scholarly, scientific, professional, artistic, and athletic endeavors.

• We champion ideological diversity and embrace freedom of expression.

• We refuse to engage in discrimination, harassment and hate in any form and on any platform.

• We avoid taking part in behavior that may be harmful to ourselves or others and offer/seek support if we witness dangerous behavior from our peers.

• We promote a culture in which people do not rush to judge others. Our actions are guided by empathy and grounded in facts and truth.

Your Role

families.usc.edu

We understand that this is a time of change for you and your student, and that you have many questions about what’s to come. There are as many choices to make as there are opportunities to take advantage of. You and your student will need to plan for the next few years, and you will need to determine how best to support your student on their college journey. Your role will likely look—and feel—much different from before but talking with your student about the part you will play can help ensure their success and well-being at USC.

We expect that you will partner with us in supporting your student through their college journey. This is a time for them to explore, to grow, and to develop the academic, professional and personal skills necessary to thrive in an increasingly complex world. We recommend discussing with your student how you each expect your lines of communication to change and grow. This is also an important time to give your student room to make their own decisions—and occasionally their own mistakes. We find that this is often the best way for students to establish their own identity while nurturing their confidence, resourcefulness and independence.

The next few sections will cover many of your concerns and help you navigate the campus resources available to you and your student.

We also hope that you will take the time to participate in the many activities, groups and programs designed just for parents and families. You are as much a part of the Trojan Family as your student!

We wish you and your student much success and happiness in this journey.

>>YOUR TURN<<

We recommend discussing with your student:

How often would you like to communicate with your student?

How will you communicate (phone calls, text, Zoom)?

After the third week of classes, parents will stop receiving communications from the Office of Orientation Programs. Information for parents will be sent through the Division of Student Life. To receive university-wide communications, update your contact information and/or ask questions, email us at parentsoftroy@usc.edu.

Academics at USC

Standards and Integrity

policy.usc.edu/studenthandbook

As a community of academic excellence, USC maintains high standards of honesty and integrity in all academic endeavors. Students are expected to learn and understand these standards and demonstrate appropriate behavior. Students who fail to do so not only suffer significant consequences and jeopardize their status at the university, but also cheat themselves and others out of learning, undermine the value of USC degrees and diminish the prestige of a USC education.

Academic dishonesty includes any act that produces or is intended to produce an unfair academic advantage for a student or one that circumvents an instructor’s course standards, regardless of intent. This may include, but is not limited to: plagiarism (using someone else’s work in any academic assignment without properly citing the source, using AI-generated text without attribution, or

Campus Life

campusactivities.usc.edu

USC may be unlike anything your student has experienced before, and they will likely need time to adjust to the unique energy and rhythms of campus. USC serves as home to an international community of almost 50,000 undergraduate and graduate students but aspires to maintain the quieter, nurturing feel of a small liberal arts college. Students will find a wide range of opportunities

>>YOUR TURN<<

Talk with your student about how they’re feeling. Are they excited? Anxious? Remind them that they’re not alone and that other new students are likely feeling the same way.

failing to identify material used in verbatim or nearverbatim form), cheating (such as using crib notes during an exam, permitting another to copy work or submitting work not completed by the student), unauthorized collaboration (preparing academic assignments with another person without faculty authorization) or falsifying academic records (including falsified medical excuses or misrepresentation of official records).

USC recommends a grade of “F” in a course for any act of academic dishonesty, but may escalate this sanction to suspension or expulsion if the circumstances warrant.

More information, including the guidelines for academic dishonesty sanctions and the academic integrity review process, can be found in the USC Student Handbook at policy.usc.edu/studenthandbook

to develop new skills, explore new interests, and most importantly, forge friendships that can often last a lifetime. Participating in recreational sports and student organizations, volunteering on campus or in the greater community, and attending on-campus film screenings, lectures, and art exhibits are just some of the ways students can find their niche at USC.

>>TIP

Students often worry about finding their niche and fitting in. Current students recommend building a network slowly: Start with other students who live nearby or share your classes. Accept invitations to events and activities that interest you.

Academic Calendar

academics.usc.edu

Be sure you and your student add these important dates and holidays to your calendars.

Fall Semester 2024

Open Registration

Move-In

Classes Begin

Labor Day

Fall Recess

Veterans Day

Thanksgiving Holiday

Classes End

Study Days

Exams

Winter Recess

August 19-23

August 21

August 26

September 2

October 10-11

November 11

November 27-December 1

December 6

December 7-10

December 11-18

December 19-January 12

Spring Semester 2025

Open Registration

Classes Begin

Martin Luther King Jr. Day

Presidents’ Day

Spring Recess

Classes End

Study Days

Exams

Commencement

>>YOUR TURN<<

We recommend discussing with your student:

What academic information do you expect your student to share with you?

What are your expectations for your student’s grades?

Ask your student how they are feeling about their current major. Discuss what should happen if they decide to pursue a different major.

January 9-10

January 13

January 20

February 17

March 16-23

May 2

May 3-6

May 7-14

May 16

Applying for USC Housing

If you are interested in living in USC housing, be sure to apply as soon as possible. Visit the USC Housing website for more details and instructions.

Housing

housing.usc.edu Housing

Options for First-Year Students

Your student’s choice of where to live will depend on several factors, including availability, cost, location and need for independence.

Traditional residence halls provide incoming students with a number of advantages, including a dedicated staff of Resident Assistants, Residential Faculty, planned activities, readily accessible meals, secured building entry and furnished rooms.

Apartments allow for more independence and the ability for students to plan and cook some of their own meals. Students living in on-campus apartments may be able to take advantage of the many opportunities offered to those in the residence halls.

New first-year students are prioritized for an assignment if they apply for housing by the May deadline.

Options for Transfer Students and Upperclassmen

Because the number of spaces in USC housing is limited and availability is difficult to predict, many upperclassmen and transfer students find it easier to obtain housing in non-university, privately owned buildings. Rentals can be found on sites such as:

• apartments.com

• Off-Campus Housing 101 at nup.och101.com

• The Daily Trojan at dailytrojan.com (USC’s studentrun newspaper)

The USC Housing Advantage

University housing provides USC students with day-to-day advantages such as:

• Academic-year leases.

• Access to prepaid meal plans, which can be used in on-campus dining halls and eateries.

• Fully furnished accommodations.

• Electronic security access.

• Wireless internet.

• Cable TV services, including HD and premium channels.

• 24-hour maintenance response.

• Access to USC Transportation bus routes.

• Priority consideration for housing in following years.

USC Housing Services

McCarthy Way Parking Structure (PSX) housing.usc.edu (800) 872-4632

Residential Education

USC’s Residential Education program offers students:

• Opportunities to connect with other USC students.

• Support from residential staff and Residential Faculty.

• After-hours response for emergencies and crises.

• Community activities facilitated by student leaders that foster personal and academic development.

• Living environments that cultivate community, inclusion, social responsibility, wellness, integrity and scholarship.

• Leadership opportunities through Community Councils or our Residential Housing Association (RHA).

>>YOUR TURN<<

Where your student will live is an important decision that will shape much of their college experience. Some things to consider and discuss:

How much will it cost?

Will they live with roommates?

What safety and security measures are available?

Transportation

Transportation transnet.usc.edu

Although L.A. is known for its car culture, it’s not necessary to bring a car to campus. In fact, students may find it easier to leave their cars at home, as maintaining a car in Los Angeles can be costly. A number of alternatives are available through USC and Los Angeles County.

USC Transportation

USC operates bus routes around the UPC and HSC campuses, along with routes between the two campuses and Union Station. Maps and schedules are available at transnet.usc.edu

Lyft Rides Program

USC’s ongoing partnership with Lyft provides free shared rides within a set perimeter (“geofence”) around campus from 6:00 p.m. to 2:00 a.m., seven days a week. transnet.usc.edu

Public Transit

The Los Angeles County Metropolitan Transportation Authority (Metro) operates several commuter rail and bus lines in and around the greater Los Angeles area, providing an affordable and sustainable way to get where you need to. metro.net

U-Pass

We encourage your student to take advantage of the university’s U-Pass program, which allows USC students unlimited rides on L.A. Metro’s rail and bus lines for any given semester. Students must register for the pass each semester. transnet.usc.edu

Short-Term Rentals

For those times your student may need to have a car, USC partners with Zipcar and Enterprise to provide short-term vehicle rentals. Students 18 and older receive discounted rates through Zipcar. Students must be 21 or older to rent through Enterprise.

Buses to LAX

USC Transportation offers free bus service to LAX during select university breaks. Students should make reservations on our website, as spaces and buses are limited. transnet.usc.edu

Trip Planning

• Plan your rail or bus trip through L.A. County’s Metro service. metro.net

• Plan your trip on and around campus with USC Transportation’s online service, Traveler. gettraveling.usc.edu

Parking Permits

Students who bring a car to campus and wish to park in a USC parking facility must purchase a parking permit from USC Transportation. Students may enter a priority lottery for high-demand areas or buy a permit directly for a space in USC Housing lots or low-demand areas. Permits can be mailed or picked up in person from the Transportation office. transnet.usc.edu

Please note: Parking is not guaranteed. Availability is limited, especially in on-campus structures. Parking permits are usually valid on football game days, but parking is offered on a space-available basis only and is not guaranteed. Rates are posted online but may be subject to change. We encourage all students to visit transnet.usc.edu if they have any questions.

Transportation

>>YOUR TURN<<

Things to consider:

Will my student bring a car?

How much will car insurance cost?

How much will a parking permit cost?

Should my student rely on public transportation?

Finances

financialaid.usc.edu • sfs.usc.edu

Managing college expenses can put a strain on students and families alike. Careful planning and budgeting, however, can alleviate worry and allow students to focus on their studies.

The Student Bill

All students have a billing account that details their outstanding university charges, in addition to any credits or refunds issued. Students with outstanding balances on their student accounts will receive an electronic bill from Student Financial Services each month. Charges may include tuition and fees, USC Housing charges, and meal plan charges.

If you would like to view or pay your student’s account, have them grant you access to their financial records. Refer to OASIS for Guests for more information and instructions. sfs.usc.edu/student-account/your-bill

Financial Resources at USC

USC offers a robust financial aid program, several prestigious university scholarships and an interest-free payment plan to assist families in paying for college. However, we expect that students and their families will take an active role in planning their finances. Even if financial aid covers all of your student’s estimated cost of attendance, your student may need additional funds to pay for personal and miscellaneous expenses.

>>TIP

The Family Educational Rights and Privacy Act (FERPA) protects the privacy of student records. Students can grant guest access to their financial and academic records through OASIS or to financial records only through USCe. pay. usc.edu/ferpa

Applying for Financial Aid

We encourage all interested students and families to apply for financial aid, even if the priority deadlines have passed. Undergraduate need-based aid includes Federal Direct Loans, the Federal Pell Grant, and state and university grants.

Note: A student’s eligibility for aid may be reduced if they miss any application deadline or fail to submit documentation requested by the Financial Aid Office.

Free Application for Federal Student Aid (FAFSA)

Determines your student’s eligibility for federal financial aid. Apply at fafsa.gov. USC’s Federal School Code (OPEID): 001328.

CSS Profile

Determines your student’s eligibility for university need-based aid. Apply at cssprofile.collegeboard.org USC’s CSS School Code: 4852.

Scholarships

Several scholarships are offered through USC organizations outside the Office of Admission, as well as through external agencies, and government and nonprofit organizations. financialaid.usc.edu/scholarships

Coordination of Scholarships with Financial Aid

Please note that additional scholarships must be coordinated with a student’s existing financial aid package (such as loans, grants and work-study) to ensure that the total aid does not exceed the cost of attendance. New scholarships do not reduce the expected family contribution.

If a student’s actual cost of attendance is greater than the amount estimated by USC, or if your family has experienced a change in financial circumstances (such as a job loss or higher-than-average expenses), you and your student may submit an appeal for a budget increase. Please visit the Special Circumstances and Appeals page of the Financial Aid website for more information.

USC Payment Plan

This interest-free plan allows students and their parents to pay for university-billed expenses in five monthly payments each semester. There is an application fee of $50. Students are required to enroll every term.

sfs.usc.edu/payment/plan

Contact Us Federal Direct Parent PLUS Loans

This federal loan program allows parents to borrow funds to help meet their student’s out-of-pocket expenses, regardless of income or financial need. These loans are credit-based and offer a fixed interest rate and borrower benefits that private loans may not. studentaid.gov/plus-app

Learn More

Webinars

Parents are invited to join us for our live webinars, offered each semester and presented by staff from the offices of USC Financial Aid and Student Financial Services. These presentations cover a range of topics including the student fee bill, payment plans and applying for loans. These are also good opportunities to get answers to any questions you may have. Watch your email for invitations.

Parents’ Guide to Financial Aid financialaid.usc.edu/parents

Student Financial Services

Detailed information about billing and payments. sfs.usc.edu

Financial Aid Summary and Tasks (FAST) Portal

Your student is encouraged to visit their FAST portal to track their financial aid status, submit any required documents and plan for their semester expenses using the Planning Worksheet. financialaid.usc.edu/fast

USC Financial Aid Office

John Hubbard Hall (JHH) Lobby financialaid.usc.edu (213) 740-4444

Student Accounts, Billing and Payments

Jefferson Blvd. Parking Structure (PSB), Suite 100 sfs.usc.edu (213) 740-7471

In-Person payment

Student Union, Room 106 3601 Trousdale Parkway

Payment deadlines

sfs.usc.edu/deadlines

Submit payments online

sfs.usc.edu/epay

Is your student looking for an oncampus job? They can log in to connectSC for information on jobs, employers, Career Center services, workshops, events and so much more. careers.usc.edu/resources/connectSC

Things to consider:

What bills will your student need to pay?

Should your student get a job on campus?

Campus Dining

hospitality.usc.edu

Adjusting to a demanding course schedule can sometimes make it difficult for students to plan their own meals and keep track of their eating habits. Fortunately, Campus Dining provides fresh and delicious meal options for a variety of palates and budgets.

Students Living On Campus

Students living in university housing are required to purchase a meal plan per the terms and conditions of their housing contract, which may be based on their class standing and/or their assigned housing location. Meal plans are loaded onto the student’s USCard, which grants access to USC dining venues.

Dining Halls

Students living in university housing and required to have a meal plan will find it easier and more economical to obtain most of their meals through our dining halls.

• Everybody’s Kitchen: Features a homestyle menu served buffet-style, alongside exhibition-style cooking, and a full salad and sandwich bar (all-youcare-to eat).

• Parkside Restaurant and Grill: Offers trend-current international cuisine prepared in an exhibition-style format and served buffet style (all-you-care-to eat).

• USC Village Dining Hall: Includes a wide variety of dining options, with a focus on California Fresh cuisine. This hall includes a 100-percent plant-based station and made-to-order crepes.

USCard

In addition to any required meal plan, students may load Dining Dollars or discretionary funds onto their cards for use across campus.

• Dining Dollars may be used to purchase meals in any on-campus retail dining location (that does not serve alcohol).

• Discretionary funds can be used for a wide variety of campus services, including retail dining and purchases in the USC Bookstore.

Dietary Restrictions

Students with specific dietary needs can also contact USC Hospitality’s registered dietitian to address any specific dietary concerns. If students require special dietary accommodations, it is highly recommended that they reach out prior to the start of the semester. hospitality.usc.edu/dietitian

Students Living Off Campus

Students living in private or off-campus residences can purchase a meal plan, buy Dining Dollars at a 10 percent discount, add funds to their USCard discretionary account, or budget for groceries and cook on their own. Students’ demanding schedules can make it stressful to plan meals, so having a flexible meal plan to supplement home cooking can be a great time-saver.

Retail Dining Locations

Students living on or off campus have a wide variety of dining options at USC, from freshly prepared cuisine to quick grab ‘n’ go meals, beverages and snacks. There is truly something for everyone—and for every schedule!

Selecting and Upgrading Meal Plans

Meal plans can be selected or upgraded on the USCard Services website at mycard.usc.edu/meal-plans. Visit USCard Services or the USC Hospitality website to view the most up-to-date and detailed information, in addition to deadlines for submitting changes to your meal plan.

Meal Plan Options

Unlimited Residential Dining Meal Swipes + limited Campus Center Meal Swipes

Residential Dining Meal Swipes + Dining Dollars

Dining Dollars (Blocks may be added to any meal plan or purchased separately.)

Meal Plan Descriptions

Residential Meal Swipes: Accepted at all dining halls.

Campus Center Meal Swipes: Accepted at most Tutor Campus Center quick-service venues.

Dining Dollars: Accepted at all on-campus dining locations that do not serve alcohol.

Campus Dining and USCard Resources

Meal Plans and Dining Locations

USC Hospitality hospitality.usc.edu (213) 740-6285

USCard Services mycard.usc.edu uscard@usc.edu

University Park Campus

McCarthy Way Parking Structure

620 McCarthy Way

Los Angeles, CA 90089-1336 (213) 740-8709

Health Sciences Campus

One Stop at HSC

Seaver Residence Hall

1969 Zonal Avenue

Los Angeles, CA 90033-9163 (323) 442-2110 >>YOUR TURN<<

Talk with your student about:

Maintaining proper nutrition.

Purchasing or changing a meal plan.

Planning a budget for groceries and meals.

Any special dietary restrictions or needs.

Health and Wellness

USC Student Health provides comprehensive health care through our patient-centered practices. Services include primary care visits, preventive care programs, and counseling and mental health services. studenthealth.usc.edu

Health Insurance

Student Health Insurance Requirement

USC requires all students to have health insurance to ensure continuity of care, especially for longterm prescriptions or any higher level of health care (beyond standard doctor’s office visits) that a student might need.

Does USC Offer a Student Health Insurance Plan (SHIP)?

Yes. The SHIP/Aetna Plan offers nation-wide coverage that begins in August right before the start of the fall semester and continues for 365 days.

• Provides excellent Tier 1 (90 percent) coverage for both medical and mental health care, across an extensive Southern California network.

• Includes prescriptions, vision care, urgent care, gender-affirming care, longer-term mental health care, among other benefits.

Students With Their Own Insurance

Students who have their own health insurance or are covered under a parent’s employer-based plan that meets the university minimum standards may submit a request to waive the SHIP/Aetna plan. Visit the Student Health website for details.

Dental Coverage

Students can also take advantage of an optional dental plan, provided through Delta Dental.

Part-time students who are not automatically enrolled in the USC Student Health Insurance Plan may choose to pay the fee and receive services at the student health centers.

Talk with your student about:

What health insurance will my student use?

Which health care provider should my student see if they need care while at USC?

How will my student get prescriptions filled or refilled?

USC Student Health Center Services

Medical care, counseling and preventive care services (including immunizations) are available through inperson and telehealth appointments. Students who have chronic conditions or long-term medications can arrange to continue their care at Student Health. Our provider team, who are clinical faculty of the Keck School of Medicine of USC, include specialists in dermatology, sexual and reproductive health care, psychiatry, physical therapy, gender-affirming care and registered dietitians, all with cultural competencies across many communities. Our care coordination team ensures seamless connection with referrals to additional care in Keck Medicine of USC and other specialist providers in the community.

Our phone line is available 24/7 to all USC students under our care and includes an advice nurse, counseling and confidential advocate services. (213) 740-9355 (WELL)

Prescriptions

Students may find it convenient to have their prescriptions filled at the USC Pharmacies on campus. Prescriptions may also be filled at any number of pharmacies and retail stores in the area. pharmacies.usc.edu

Immunizations

All students are required to comply with university immunization requirements, details of which can be found at studenthealth.usc.edu

>>YOUR TURN<<

Be sure to submit the required health documentation. All students must:

Submit proof of vaccination, health history and consent for treatment via the My Student Health Record (mySHR) portal.

Enroll in or waive the USC Student Health Insurance Plan.

We also highly recommend students add an emergency contact to their mySHR account. Visit studenthealth.usc.edu for more details.

STUDENT HEALTH CENTERS AND PHARMACIES

University Park Campus

Engemann Student Health Center

1031 West 34th Street Los Angeles, CA 90089

USC Health Center Pharmacy

1150 West Jefferson Blvd., Suite 150 Los Angeles, CA 90089 (213) 821-6100

Health Sciences Campus

Eric Cohen Student Health Center

Healthcare Consultation Center 1510 San Pablo Street, Suite 104 Los Angeles, CA 90033

USC Pharmacies pharmacies.usc.edu

Wellness

Grades, tests, work, family, personal relationships: Pressures can build and students may find themselves becoming stressed out or overburdened. But success at USC doesn’t have to mean ignoring one’s own well-being for the sake of an “A” on a test.

USC offers several services and programs designed to promote physical fitness, mindfulness, spirituality and overall wellness. We also provide counseling and crisis services for students who may be facing personal difficulties. Included here are just a few of the available resources. Check the directory listing in the back of this brochure for more information.

Practice managing health care tasks: picking up prescriptions, carrying an insurance card, making appointments. Accessing current immunization records and uploading them to the MySHR patient portal is an excellent start. usc.edu/myshr

You may also wish to read USC’s Thriving in College: The Family Guide to help you further support your student in successfully transitioning into college life. bit.ly/uscfamilyguide

Caring for the USC Community

Expectations

USC expects all members of the university community to hold themselves to high standards of conduct, to take responsibility for their behavior and to be accountable for their actions. We encourage students to review the standards detailed in the USC Student Handbook at policy.usc.edu/studenthandbook.

Principles of Community

USC is a multicultural community of people from diverse racial, ethnic, gender and class backgrounds; national origins; faiths; political beliefs; abilities; and sexual and gender orientations. Our activities, programs, classes, workshops, lectures and everyday interactions are enriched by our acceptance of one another, and we strive to learn from each other in an atmosphere of positive engagement and mutual respect.

We want to make explicit our expectations regarding the behavior of each member of our community. As adults, we are responsible for our behavior and are fully accountable for our actions. We each must take responsibility for our awareness of racism, sexism, ageism, xenophobia, homophobia, transphobia, ableism and other forms of discrimination.

Bigotry will not go unchallenged within this community. No one has the right to denigrate another human being on the basis of race, sex, gender, sexual orientation, national origin or other identities. We will not tolerate verbal or written abuse, threats, harassment, intimidation or violence against person or property. In this context, we do not accept alcohol or substance abuse as an excuse, reason, or rationale for such abuse, harassment, intimidation or violence. Ignorance or “it was just a joke” are also not excuses for such behavior.

All who work, live, study and teach in the USC community are here by choice and should be committed to these principles, which are an integral part of USC’s focus, goals and mission.

>>YOUR TURN<<

What would your student do if they encountered behavior that violated USC standards?

Encourage your student to attend the “Trojans Respect Consent” workshop, a small-group workshop about healthy relationships and navigating intimacy with mutual care and respect. Students can sign up via the “Workshops” tab in their mySHR portal.

>>TIP

The Trojans Care for Trojans initiative within the Office of Campus Wellness and Crisis Intervention allows USC students, parents, faculty and staff to submit a private and anonymous form to detail their concern or to report an incident of harassment or discrimination. Each TC4T submission will be reviewed and responded to by a staff member. Additionally, you may use the site to report a concern about your student. In cases of emergency, however, family members should contact the USC Department of Public Safety at (213) 740-4321.

campussupport.usc.edu/trojanscare-4-trojans

Health and Wellness Resources

Mindful USC mindful.usc.edu

Mindful USC offers mindfulness-related classes, programming, retreats and events designed to foster growth, health, wisdom, compassion, and connection within and among the diverse communities of USC. Mindfulness has been scientifically shown to reduce anxiety and stress, improve attention, boost the immune system, reduce emotional reactivity, and promote a general sense of well-being in individuals and communities. All Mindful USC programming is free to students, faculty, staff and alumni.

Office of Religious and Spiritual Life orsl.usc.edu

The Office of Religious and Spiritual Life (ORSL) supports your student’s spiritual health and well-being through a variety of resources and care programs, in addition to sponsoring in-person and virtual opportunities for exploring the spiritual dimensions of life.

Recreational Sports recsports.usc.edu

Recreational Sports (Rec Sports) welcomes the university community to pursue a balanced, healthy lifestyle through its extensive services and programs, including recreation centers and outdoor facilities on both campuses, individual/group fitness, club sports and intramural sports. For any semester they are enrolled in a degree-granting program at USC, students receive free membership to our recreation centers.

USC Student Health studenthealth.usc.edu

24/7 phone: (213) 740-9355 (WELL) studenthealth@usc.edu

Services for students include medical care (including laboratory testing, radiology, physical therapy, sexual health, immunizations); counseling and mental health services; and confidential advocate client services for survivors of sexual assault. Student Health also administers the Student Health Insurance Plan (SHIP), provided through Aetna Student Health Plans.

Learn about requirements for new students at uscsthealth.info/new-students

Student Life studentlife.usc.edu

Student Life works to support students not only in their academic and career development, but through programs centering on wellness and student support. To see the wide range of student opportunities offered through Student Life, please visit their website.

Campus Support & Intervention (CSI) campussupport.usc.edu

(213) 740-0411

Serving as part of Campus Wellbeing and Crisis Intervention, our team of professionals assists current students, faculty and staff in navigating complex issues. Through in-person, Zoom or phone consultation, we can help you solve problems, understand your options, and connect you with the proper resources. Please note that we are not an emergency resource and are not available 24/7. uscsupport@usc.edu

Campus Safety and Security

Campus Safety and Security

USC Student Health provides comprehensive health care through our patient-centered practices. Services include primary care visits, preventive care programs, and counseling and mental health services. dps.usc.edu

Patrol and Response Boundaries

The Department of Public Safety’s patrol jurisdiction extends beyond the footprint of the University Park and Health Sciences campuses. By working in cooperation with the LAPD, DPS can respond to calls within a wider geographical area and better serve the USC community. To view maps of the patrol areas, visit dps.usc.edu/ patrol.

>>TIP

In the event of an emergency on or near campus, your student should contact the USC Department of Public Safety by calling (213) 740-4321, dialing 04321 from a campus phone, or through the LiveSafe Mobile Safety App. usc.edu/mobilesafety

Learn more on the USC DPS website. dps.usc.edu

Scams

Students should be aware of internet and phone scams that attempt to steal their identity, money or personal property. They should never give out personal information such as Social Security or bank account numbers, never agree to make payments upfront, and take extra precautions when arranging to buy or sell goods in person.

Student Responsibility

USC students, staff and faculty serve as valuable partners in helping ensure the safety and security of the USC community. Students are expected to be aware of their environment, report any suspicious activity or emergencies, and take common sense precautions, such as not leaving valuables in an unlocked car.

Residential Housing Protection

The Community Relations (CRO) Division at DPS is responsible for addressing safety issues at residential housing facilities. The CRO Housing Liaison can be reached at (213) 821-1249. Officers can facilitate discussions or lead presentations on subjects including theft prevention, after-hours safety measures, or precautions to take at parties and social gatherings.

Emergency Notification Systems

In the event of a natural disaster or other campus emergency, USC will post information about the emergency—and any steps students should take— through the university’s home page at usc.edu and through the Emergency Information Line, available by calling (213) 740-9233.

TrojansAlert

trojansalert.usc.edu

TrojansAlert allows authorized USC senders to instantly notify you of campus emergencies and provide updates in real time, with instructions on where to go, what to do (or what not to do), whom to contact and other important information. Students are automatically signed up during their first semester, and DPS recommends that all regular visitors to campus sign up as well.

Equity, Equal Opportunity, and Title IX (EEO-TIX)

The Office for Equity, Equal Opportunity and Title IX (EEO-TIX) is responsible for ensuring university compliance with all federal and state laws prohibiting harassment and discrimination based on protected characteristics. The university also prohibits sexual misconduct, intimate partner violence and stalking. Malicious dissuasion and retaliation against students seeking assistance is strictly prohibited and will be treated as a separate offense

Complaints about a staff or faculty member or another student should be directed to EEO-TIX at eeotix.usc.edu. A list of protected characteristics can also be found on this website.

Emergency Phones

Located in garages, lobbies and other places throughout both campuses, “blue light” phones provide a direct link to DPS and can be used to report emergencies.

>>YOUR TURN<<

Your student can take an active role in ensuring their own safety by doing the following:

Add DPS emergency phone number, (213) 740-4321, to mobile phone contacts.

Follow DPS on social media.

Download the LiveSafe app.

Register their bicycle.

Join the Lyft Ride Program. (Look for an email invitation from Lyft.)

Follow DPS on Social Media: @USCDPS

Lyft Rides Program transnet.usc.edu

USC’s ongoing partnership with Lyft provides free shared rides within a set perimeter (“geofence”) around campus from 6:00 p.m. to 2:00 a.m., seven days a week. Invitations to join the program are sent to students the week before fall semester starts.

LiveSafe usc.edu/mobilesafety

USC’s Trojan Mobile Safety App, LiveSafe, provides access to key services through the convenience of a smartphone. Students can use the app to:

• Contact DPS in case of an emergency.

• Report suspicious activity or crimes in progress.

• Use location services to notify friends of their walking route through campus.

• Request a ride through the Lyft Rides Program.

Managed by the USC DPS and the USC Department of Emergency Planning, LiveSafe is free to download and use. Download it from Google Play or the Apple App Store.

Bicycle Registration dps.usc.edu/services/bikes

Bicycle registration is required under California law and university policy, and is free for students.

Student Life

Students can pursue friendship and leadership through programs such as university housing; cultural, ethnic and religious clubs; and the Volunteer Center.

Student Equity and Inclusion Programs

Asian Pacific American Student Services

Student Union (STU) 421 apass.usc.edu • apass@usc.edu (213) 740-4999

Asian Pacific American Student Services (APASS) cultivates a space to explore, celebrate and embrace Asian American and Pacific Islander identities, heritage and community. APASS organizes events, workshops and resources related to AAPI identity, culture and leadership.

Center for Black Cultural and Student Affairs

Student Union (STU) 100 cbcsa.usc.edu • cbcsa@usc.edu (213) 740-8257

The Center for Black Cultural and Student Affairs (CBCSA) provides a variety of programs and services geared toward the identity and professional development of Black students at USC.

First Generation Plus Success Center

Ronald Tutor Campus Center (TCC) 224 firstgenplussc.usc.edu firstgen@usc.edu

The First Generation Plus Success Center (FG+SC) serves as a resource hub for current first-generation, undocumented, former foster youth, and transfer students as they navigate campus. The center’s mission is to create a culture of belonging and inclusion that will facilitate the transition into college life.

La CASA

Student Union (STU) 400 lacasa.usc.edu • lacasa@usc.edu (213) 740-1480

La CASA works with all USC Latinx students, providing academic, personal and cultural support as well as helping students develop leadership skills

LGBTQ+ Student Center

Student Union (STU) 415 lgbtqplus.usc.edu • lgbtqplus@usc.edu (213) 740-7619

The LGBTQ+ Student Center (LGBTQ+SC) cultivates a space to explore, celebrate and empower LGBTQ+ identities, communities and lived experiences. The LGBTQ+SC organizes one-off events, weekly affinity groups, leadership development opportunities, and connections to resources that support LGBTQ+ identity and community development.

Native American Pasifika Lounge

Student Union (STU) 402 nasu.usc.edu • nasu@usc.edu (213) 740-6110

The Native American Student Assembly (NASA) voices the concerns and needs of the Native American student body at USC. It also provides Native American and nonnative Trojans the opportunity to connect and empower one another through various events that facilitate the academic, preprofessional, cultural, social and political self-realization of Native students as individuals and as a student community.

Student Basic Needs studentbasicneeds.usc.edu basicneeds@usc.edu

The Student Basic Needs department fosters a culture of holistic well-being by helping to eliminate life barriers—such as food, housing, and economic injustice— that may jeopardize students’ academic and personal success. SBN oversees the Trojan Food Pantry and assists students who are food, housing or financially insecure.

Veterans Resource Center

Tutor Campus Center (TCC) 330 vrc.usc.edu • vrc@usc.edu

The Veterans Resource Center supports the veteran and military-affiliated community in the areas of higher education, student engagement, academic success, graduation, well-being and career development.

Involvement and Student Programs Campus Activities

Ronald Tutor Campus Center

Steven and Kathryn Sample Hall (SKS) 410 campusactivities.usc.edu (213) 740-5693

Campus Activities helps build community and foster leadership development throughout the USC student experience. Opportunities include participating in a recognized student organization, attending Late Night 'SC events, volunteering through the Volunteer Center, and engaging with Student Government.

Fraternity & Sorority Leadership Development

Ronald Tutor Campus Center (TCC) 330 greeklife.usc.edu • uscfsld@usc.edu (213) 821-1639

Fraternity & Sorority Leadership Development supports USC’s 37 social fraternities and sororities, which are organized into five different councils and constitute 10 percent of the undergraduate population. FSLD focuses on well-being, community, academics, service, and leadership to guide members and help them thrive.

Office of Religious and Spiritual Life

University Religious Center (URC) 106 orsl.usc.edu (213) 740-6110

At USC, the Office of Religious and Spiritual Life (ORSL) works with Campus Activities to provide counsel, support and university recognition for more than 80 religious and spiritual student organizations. ORSL also collaborates closely with the Undergraduate Student Government’s Religious and Spiritual Life Liaisons, who help ensure that students are informed about significant campus developments and are aware of the resources available to them.

Residential Education

Student Union (STU) 200 resed.usc.edu (213) 740-2080

Residential Education helps ensure a quality on-campus living experience while focusing on student safety and helping students develop connections to the university.

Academic Resources

An array of academic services and programs offer everything from tutoring to career services to international study. In addition to these resources, each major has dedicated academic advisors who work with students to ensure progress toward degree requirements and support student development.

Academic Exploration Advising

Student Union (STU) 300 undergrad.usc.edu/services/exploration exploration.advising@usc.edu (213) 740-1741

Academic Exploration Advising (AEA) is the designated advising office for students who are exploring options for their major program of study (formerly undecided and undeclared). Undergraduate students interested in working with an AEA advisor can submit a referral request through Advise USC: usc.edu/advise

Academic Honors and Fellowships

Student Union (STU) 300 ahf.usc.edu • ahfstaff@usc.edu (213) 740-9116

Academic Honors and Fellowships mentors motivated students and recent alumni in their pursuit of university awards, as well as nationally competitive fellowships such as the Rhodes Scholarship and Fulbright U.S. Student Program. The office also hosts Signature Academic Events, including the Undergraduate Writers’ Conference and Undergraduate Research Symposium.

Career Center

Student Union (STU) 110 careers.usc.edu (213) 740-9111

The Career Center, in coordination with the school-based career services offices throughout USC, supports, educates, and engages students in their career development as they explore and discover internship and employment opportunities. It also connects students with alumni in a variety of fields through the Trojans to Trojans (T2T) initiative and the Trojan Network. careers.usc.edu/people

Office of International Services

Royal Street Parking Structure (PSD) Suite 101 ois.usc.edu • ois@usc.edu

The Office of International Services (OIS) supports international students and scholars as they strive to achieve their educational, professional and personal objectives. This resource center provides immigration advising, information, and opportunities for involvement to help members of the USC international community make the most of their USC experience.

Office of Student Accessibility Services

Grace Ford Salvatori Hall (GFS) 120 osas.usc.edu • osasfrontdesk@usc.edu (213) 740-0776

The Office of Student Accessibility Services (OSAS) is the unit at USC responsible for ensuring equal access for students with disabilities, in compliance with the ADA and Section 504 of the Rehabilitation Act.

Enrolled USC students may register with OSAS at any time. We encourage current and incoming students to connect with our office well before the start of a term so that any accommodations or services can be in place for the semester.

We are happy to schedule informational meetings with students who are still exploring their options.

Please visit the OSAS website to get started. OSAS Specialists are available for meet-and-greet sessions.

Overseas Studies

Taper Hall of Humanities (THH) 341 dornsife.usc.edu/overseas-studies (213) 740-3636

The Office of Overseas Studies supports students who wish to pursue part of their undergraduate studies abroad. Students can choose from a variety of year- and semester-long programs, often for major or minor credit. Many programs also offer unique volunteer opportunities.

Testing & Assessment

Taper Hall of Humanities (THH) B-2 language.usc.edu language@usc.edu (213) 740-1188

Testing & Assessment administers placement exams for foreign languages, chemistry, and mathematics, as well as competency exams in many languages not offered at USC.

Writing Center

Taper Hall of Humanities (THH) 216 dornsife.usc.edu/writingcenter writing@usc.edu (213) 740-3691

The Writing Center offers free services to all USC students in the form of one-on-one consultations and in-class workshops. Its goal is to contribute to the development of better writers, not just better products, and to assist with the skills and processes of critical thinking, drafting and revising that lead to clearly expressed positions, coherent arguments and persuasive reasoning.

USC Kortschak Center for Learning and Creativity

Student Union (STU) 311 kortschakcenter.usc.edu

kortschakcenter@usc.edu (213) 740-7884

The Kortschak Center for Learning and Creativity (KCLC) applies and engages in research and training to serve individuals with diverse learning needs and to empower all USC students to reach their full academic and creative potential. KCLC offers outreach, programming and individual coaching services to promote understanding of learning differences and their potential to facilitate creativity and academic excellence.

Directories

Campus Services

Academic Records and Registrar arr.usc.edu (213) 740-8500

Alumni Association, USC alumni.usc.edu (213) 740-2300

Athletics usctrojans.com (213) 740-3843

Bookstore, USC uscbookstore.com

University Park Campus (213) 740-0066

Health Sciences Campus (323) 442-2674

Cashier’s Office sfs.usc.edu (213) 740-7471

Commencement Information commencement.usc.edu

Credit Union, USC usccreditunion.org 877) 670-5860

Dornsife College Advising Office dornsife.usc.edu/advising (213) 740-2534

Emergency Information emergency.usc.edu (213) 740-4321 Business Line: (213) 740-6000

Financial Aid financialaid.usc.edu (213) 740-4444

Housing, USC housing.usc.edu (213) 740-2546 or (800) 872-4632

International Services, Office of ois.usc.edu (213) 740-2666

The Mail Stop | Mailing Services (213) 740-2467

Orientation Programs orientation.usc.edu (213) 740-7767

Placement Exams language.usc.edu (213) 740-1188

Public Safety, Department of dps.usc.edu

University Park Campus (213) 740-6000 (Non-emergency) (213) 740-4321 (Emergency)

Health Sciences Campus (323) 442-1200 (Non-emergency) (323) 442-1000 (Emergency)

Relationship and Sexual Violence Prevention Services (RSVP) studenthealth.usc.edu (213) 740-WELL (9355)

Student Life studentlife.usc.edu (213) 740-2421

Student Financial Services sfs.usc.edu (213) 740-4077

Student Health studenthealth.usc.edu (213) 740-WELL (9355)

Ticket Office ticketoffice.usc.edu (213) 740-GOSC (4672)

Transportation, USC transnet.usc.edu (213) 740-3575

USCard Services mycard.usc.edu (213) 740-8709 uscard@usc.edu

The University of Southern California prohibits discrimination and harassment on the basis of actual or perceived race, color, ethnicity, religion, creed, sex, age, marital status, national origin, citizenship status, employment status, income status, shared ancestry and ethnic characteristics, partnership status, medical condition (including pregnancy and related medical conditions), disability, political belief or affiliation, domestic violence victim status, military or veteran status, sexual orientation, gender, gender identity, gender expression, genetic information, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities.

For questions about compliance with the notice of non-discrimination, the University has designated a Vice President for Equity, Equal Opportunity, and Title IX Coordinator, Catherine Spear, who can be reached at eeotix@usc.edu, (213) 740-5086, USC Credit Union Building, 3720 South Flower Street, 2nd Floor, Los Angeles, California 90089-0704. For disability-related questions, the University has also designated an ADA/Section 504 Coordinator, Christine Street, Associate Vice Provost for Student Affairs–Institutional Accessibility and ADA Compliance, who can be reached at streetc@usc.edu, (213) 821-4658, 3601 Trousdale Parkway, Bldg. #89, Los Angeles, California 90089.

Parent Checklist

Make a Plan

How often would you like to communicate with your student, and how will you communicate (phone calls, text, Zoom)?

What academic information do you expect your student to share with you? Discuss any expectations you may have about your student’s grades.

Where will your student live? Discuss cost, roommates and what safety and security measures are available.

How will your student get around (car, bicycle, public transportation)? Consider the cost of car insurance and parking permits if your student plans to bring a car to campus.

What are your student’s budget and financial plan? Discuss:

How will your student stay on top of paying bills?

What will your student do to manage everyday expenses?

Should your student get a job on campus?

How will your student maintain proper nutrition? Discuss meal plans and creating a budget for groceries.

How will your student take care of their healthcare needs? Discuss health insurance and make a plan for how they will access any prescriptions. Also, ask your student if they have:

Submitted proof of vaccination, health history and consent for treatment via the My Student Health Record (mySHR) portal.

Enrolled in or waived the USC Student Health Insurance Plan.

How has your student been feeling now that they’re at USC? Remind them that they’re not alone and other students likely have similar worries and concerns.

How is your student building their network of friends and classmates?

How does your student feel about their major(s)? Discuss what should happen if they decide to pursue a different major.

Discuss the first semester of courses with your student. Make sure their course load is realistic and that they have scheduled enough time for extracurricular activities, proper fitness and nutrition, and simple rest.