The Installer - Issue 36 - Winter 2024 by The Installer Magazine - BiKBBI

ISSUE 36 WINTER 2024

Celebrating the very best in the KBB installation industry

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Welcome

In this issue…

Welcome… ISSUE 36 WINTER 2024

While we pride ourselves on providing plenty of inspiration and food for thought in every issue of The Installer, this time of year is always a particular highlight for us as we’re able to bring you all the winners from this year’s BiKBBI Awards. Once again, the opportunity to recognise and reward some of Celebrating the very best in the KBB installation industry the best talent in the industry made for a wonderful occasion and demonstrates just what can be achieved through hard work, innovative thinking, and dedication to high professional standards. Discover all of this year’s winners starting on page 18. Also in this issue, there’s a round up of the key talking points from the 2024 BiKBBI Annual Conference, where a stellar line-up brought a wealth of ideas to the table. Sessions covered apprenticeships, financial forecasts, diversity, sustainability and much more in what was a wide-ranging and hugely inspiring programme. Check out our re-cap on page 14. Of course, there’s lots more from some of the sector’s leading brands and experts too, all aimed at helping you to enhance and expand your skills, your service, and your business. As always, we hope you enjoy this edition of The Installer. Please do get in touch with your feedback.

Despite it being February already, this is my first real opportunity to wish our readers a Happy New Year! I hope 2024 has gotten off to a flying start – it certainly has for us here at BiKBBI! With our conference and awards both taking place earlier this month, it’s been a busy few weeks and months of planning and organising, but we remain focused on the opportunities and challenges facing the installation businesses and installers we represent, our corporate sponsors and retail partners and our industry. Unfortunately, the end of 2023 did not signify an end to the tumultuous times we have found ourselves in since 2020. I’m in no doubt that 2024 will be a tough one for us all, with lots of uncertainty but, as was the theme of our annual conference recently, one thing I am certain about is that when we come together and work together, we can not only weather the storm but prosper. The Installer Magazine remains a great vehicle for sharing, learning and exploring and this issue is packed with content on everything from the shining stars from the BiKBBI Awards to advice and guidance from industry experts. Enjoy!

Martin Allen-Smith Editor, The Installer

Damian Walters CEO, BiKBBI

The Installer Magazine is the official magazine for the British Institute of KBB Installation (BiKBBI)

Editor: Martin Allen-Smith martin@digitalsavvymedia.co.uk Publisher: Clara Perry clara@digitalsavvymedia.co.uk

Sales Executive: Chantell Keston chantell@digitalsavvymedia.co.uk Graphic Design: Sarah Barnes All enquiries to: Digital Savvy Media

Tel: 01206 696410 bikbbi@thedsgroup.co.uk www.digitalsavvymedia.co.uk © Digital Savvy Media 2024

The Installer Magazine is published four times a year Winter, Spring, Summer, Autumn The Installer Magazine is published by Digital Savvy Media on behalf of the British Institute of KBB Installation (BiKBBI)

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Contents

28 BIKBBI NEWS

18 4

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EASY BATHROOMS BECOME INSTALLATIONS STANDARDS PARTNER

ONLINE MARKETPLACE EBAY PLEDGES BIKBBI SUPPORT

MONEY MATTERS: PROTECTING YOUR BUSINESS AGAINST FINANCIAL CATASTROPHE

SECTOR INSIGHT: BIKBBI’S 2024 STATE OF THE INDUSTRY SURVEY

DRIVING CHANGE THROUGH COLLABORATION: 2024 ANNUAL CONFERENCE HIGHLIGHTS

BIKBBI AWARDS 2024: ALL THE WINNERS FROM THIS YEAR’S EVENT

Q&A: MEET BIKBBI REGISTRATION OFFICER CHRISSIE MASSON

Contents

BATHROOM

BUSINESS

BRIGHT IDEA: INTRODUCING AQUALISA’S LUMI+ ELECTRIC SHOWER

INSTALLERSHOW 2024: A LOOK AHEAD TO THIS YEAR’S BIG EXHIBITION

WHY THERE IS MORE TO TRITON SHOWERS THAN JUST BEING A HOUSEHOLD NAME

SHOWCASING SOME OF THE BEST TOOLS OF THE TRADE IN OUR INSTALLER TOOLBOX

BRANCHING OUT: WREN ON WHY DELIVERING FOR BEDROOMS IS A LOGICAL STEP

MAKING A DIFFERENCE: MHK PREPARES TO MEET RETAILERS AND INSTALLERS AT KBB 2024

KITCHEN LET THERE BE LIGHT… AND SOUND: HÄFELE INTRODUCES A CLEVER COMBO FOR THE HOME

BUSHBOARD EXPLORES THE KEY CATEGORY OF KITCHEN SPLASHBACKS

HOME HUB: A LOOK AT FRANKE’S MARIS WATER HUB

LONG STANDING: REFLECTIONS ON TREND TOOL’S ALMOST 70-YEAR HISTORY

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BiKBBI Update

BiKBBI UPDATE

Easy Bathrooms becomes latest BiKBBI Installation Standards Partner Easy Bathrooms has become the latest BiKBBI Retail Installation Standards Partner in preparation for the launch of its national installation service, Simply Install, which will provide customers with a turnkey fitting service across Easy Bathroom’s impressive 139 showroom estate, working closely with BiKBBI to deliver a robust proposition for its customers. Speaking on behalf of Easy Bathrooms, Head of Installations David Rowley said: “We’re delighted to be working with BiKBBI as we develop Simply Install across our showroom estate over coming weeks and months. I have worked with BiKBBI for many years and enormously value the work they drive within our industry. At Easy Bathrooms, we completely understand the challenges facing the industry, especially the evident shortage of skilled labour across the construction and home improvement sector. We’ll work with BiKBBI, not only to connect and work with the very best specialist bathroom installers, but to collaborate efforts in the building of a sustainable future pipeline of professional installers for tomorrow.” Rowley says that the firm considers BiKBBI to be a key

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strategic partnership for several reasons: “The organisation manages and maintains the bulk of our compliance requirements, ensuring that risk to our customers and brand is minimised with their leading compliance management tools. Additionally, they help us to connect with new installers, deliver training and development to both our installers and internal management team, provide us with an inspection service and generally support the complex task of Easy Bathrooms delivering a leading installation solution for our customers. Christine Masson, spokesperson for BiKBBI’s registration team, added: “In addition to the benefits for a retailer to partner with us [BiKBBI], it’s important to recognise the many benefits that professional installers gain in registering with the UK’s only institute dedicated to their sector. We help these businesses, often micro-SMEs, to gain a bigger voice, join with thousands of other like-minded professionals, get access to news, technical updates, commercial cost-savers, training and development and specialist support for their business.”

BiKBBI Update

eBay pledges support for KBB sector with BiKBBI corporate sponsorship Leading online marketplace eBay has become the latest brand to show its support for driving positive change in the KBB installation sector by becoming a corporate sponsor of the British Institute of Kitchen, Bedroom & Bathroom Installation. eBay, most widely known for its auction-style listing site, creates pathways to connect millions of sellers and buyers in more than 190 markets around the world, providing opportunities to grow and thrive. There is a significant opportunity to work more closely with the installation community, delivering solutions to redirect furniture, hardware and appliances away from landfill and perhaps even monetise what would otherwise become waste. The prospect of connecting installers with product via an increased network of KBB manufacturers and retailers is also very exciting for eBay. With 192 million active sellers, eBay provides a unique, potentially untapped and environmentally sustainable solution for established bricks and mortar and online retailers, as well as manufacturers across many industries, creating a route to market for products such as returned and reconditioned merchandise. BiKBBI, is focused on driving positive change in the KBB industry through its work on education, standards, sustainability and compliance, ultimately uniting

manufacturers, suppliers, distributors and retailers with the installation community. As a not-for-profit organisation, the institute, and its efforts to build a sustainable workforce for the future, is wholly funded by registration fees and corporate sponsorship. Rosalind Bridges, Category Manager at eBay, said: “We are really happy to be working closely with the BiKBBi as we have a continued focus on bringing ‘not new’ inventory to our platform, with bathroom and kitchens being the next areas of the site we would like to focus on. We know there is stock out there that can be refurbished or simply given a second life by reselling on eBay.” Damian Walters, BiKBBI CEO, added: “‘The Institute’s priorities on education and sustainability align with eBay’s values and strategy, and the partnership has the potential to deliver significant benefit to, not only BiKBBI registered installation businesses, but also to our network of manufacturers, distributors and retailers. Gaining the support of a global brand such as eBay is a milestone for BiKBBI and a huge positive for the whole industry.”

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BiKBBI Update

How to protect your business against financial catastrophe Small businesses are the backbone of economies worldwide, but they often face unique challenges, particularly when it comes to financial stability, writes Michelle Daniels, Director of Marketing and Communications at BiKBBI.

Protecting against financial loss is essential for their survival and long-term success, and I believe that taking a proactive stance towards financial stability holds the key to survival when things don’t quite go to plan. Whether it’s an economic downturn, unexpected expenses, market fluctuations or when a customer simply doesn’t (or can’t) pay, there are many ways in which small businesses may face financial struggles – and the KBB industry is by no means immune to financial risk. Aside from commercial collapse – which is usually associated with bigger financial risk, especially to tradespeople who work with larger retail clients – consumer behaviour evidently changes when economic uncertainty becomes a factor. Simply put, many industries see a sharp incline of customers refusing or delaying final balance payments during recessional times, often using the balance as a way to barter on the final price, using a wide range of reasons why payment should be withheld. So, whether it’s customers not paying or retailers facing financial collapse, it is important that small businesses take steps to ensure that they are protected from third party shenanigans as much as possible. The obvious solution would be that tradespeople take the payment up front, but sadly that’s not an option in most instances. It is not something any sensible retailer would consider when agreeing terms with sub-contracted labour and taking full payment up front from private customers would not comply with fair trading laws.

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So, how exactly can businesses protect themselves? There is no one answer to overcome the risk, but there are a number of proactive measures that will help to dramatically reduce the risk to any small (or bigger) business, should the issue arise:

DIVERSIFY REVENUE STREAMS Relying heavily on one product, service, client or income stream can leave a business incredibly vulnerable, yet we see this on a regular basis. Businesses that ‘put their eggs into one retailer’s basket’ is often where things go wrong. Diversification (working with more than one retailer/client) spreads the risk and should be the number one priority for small businesses heading in to 2024. Explore new or target different customer segments to create multiple revenue sources. This can help mitigate the impact of any one area experiencing a downturn or, in particular, one retailer going pop.

MAINTAIN A CASH RESERVE Small businesses are notoriously poor at building a nest egg, but building an emergency fund is vital. Aim to set aside a percentage of profit regularly to create a safety net for unexpected expenses or

BiKBBI Update

There is no single answer to overcome the risk, but there are a number of proactive measures that will help to reduce it other financial stresses caused from outside influences such as an economic downturn. This reserve can cover operational costs during tough times without significantly impacting day-to-day operations or necessitating external borrowing. Whilst interest rates are dropping back to some kind of normal levels, generally speaking, they are only really heading in one direction and subsequently, the cost of borrowing will increase over time.

INVEST IN INSURANCE Insurance is a shield against unforeseen circumstances. Consider various types such as property insurance, liability insurance, business interruption insurance, and cyber insurance based on your specific industry and potential risks. While it’s an additional cost, it can protect against significant financial loss in case of accidents, natural disasters, or legal liabilities. Our strategic partner,Marsh Commercial, provides solid advice and guidance to our industry and recently Client Executive Grant Barnfather wrote a blog of his own looking at this area in particular.

IMPLEMENT STRONG FINANCIAL CONTROLS Maintain a vigilant eye on financial operations. Regularly review cash flow, budgeting, and expenses. Implement internal controls to prevent fraud or errors. Utilise accounting software and seek professional advice to ensure accuracy and compliance with financial regulations. There are loads of great financial solutions available on the market, with many tradespeople opting for software including Xero and Quickbooks. These solutions help financial planning and automate many areas of bookkeeping, including invoicing, purchasing and your HMRC tax returns.

BUILD STRONG RELATIONSHIPS WITH SUPPLIERS AND CLIENTS Developing solid relationships with suppliers and clients can be invaluable during tough times. Negotiate favourable payment terms with suppliers to manage cash flow better. Cultivate strong client relationships to encourage repeat business and prompt payments, and make sure the terms are fair and reasonable for both parties.

EMBRACE TECHNOLOGY FOR EFFICIENCY AND PROTECTION Adopting technology can streamline operations and reduce costs. Automate routine tasks, leverage cloud-based solutions for scalability, and implement cybersecurity measures to safeguard against potential data breaches, which can be financially devastating. With private customers in particular, consider new tech to provide peace of mind, not only for you, but for new customers too. Consider the Protect My Install platform to transact with customers. It takes care of quoting, payments, payment processing, contracts, variations, completion, insurance backed guarantees and even disputes – and for BiKBBI registered businesses, it is free to use.

PLAN FOR CONTINGENCIES Develop a robust contingency plan for various scenarios. Anticipate potential risks and devise strategies to mitigate their impact. A well-thought-out contingency plan can guide decisionmaking during crises, reducing financial fallout. Again, BiKBBI registered businesses get access to lots of business planning templates to help with this type of planning – all accessible by the BiKBBI mobile app.

SEEK PROFESSIONAL ADVICE Consulting with financial advisors, accountants, or business consultants can provide invaluable insights. They can assess your business, identify potential risks, and recommend strategies to minimise financial vulnerabilities. We work with The Accurate Accountant who provide accountancy advice and guidance to our registered businesses and at a discounted rate too. The discount can be found via the BiKBBI mobile app too. In conclusion, while it’s impossible to eliminate all financial risk, small businesses can take proactive steps to protect themselves. By diversifying revenue streams, maintaining reserves, investing in insurance, implementing strong financial controls, nurturing relationships, embracing technology, planning for contingencies, and seeking professional advice, businesses can fortify themselves against financial losses and navigate challenges with greater resilience. Remember, the key lies in being proactive and adaptable. Small steps taken today can make a significant difference in securing the financial future of your business.

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State Of The Industry Survey 2024

State of the Industry Survey

2024 In December 2023, BiKBBI asked UK-based KBB installers and installation businesses to share their perspectives on a wide range of important topics. Here are some of the key results…

OF RESPONDENTS THINK THE GOVERNMENT COULD BE DOING MORE TO SUPPORT THEIR BUSINESSES

of installers surveyed are most concerned about the economy or rising operating costs affecting their business in 2024

15 IN

installers are noticing consumers increasingly seeking their advice on sustainability

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State Of The Industry Survey 2024

Two-thirds of KBB installers would be tempted to leave the industry – up 6% on 2023. 43% say they would be attracted by better financial rewards, while almost a third say they would move to another sector for better opportunities

of those surveyed are interesting in training for themselves and their teams. Almost half believe that online video on demand is the best training platform

of installers are either concerned or very concerned about their business in the next 12 months (an increase of 4% on 2023 responses) bikbbi.org.uk

State Of The Industry Survey 2024

of businesses surveyed either are currently employing apprentices or would consider doing so. However, almost as many (28%) say they have reservations about doing so

48 of respondents expect their workload to reduce in the next 12 months, while 1/3 are unsure of the impact that uncertainty in 2024 will have on them

The survey was open to both BiKBBI members and nonmembers and respondents were invited to participate via a number of channels, including the BiKBBI website and social media platforms, email marketing to both the BiKBBI member database and The Installer Magazine circulation list and BiKBBI stakeholder/third-party digital platforms.

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BiKBBI Conference 2024

Working Together

The BiKBBI Annual Conference 2024 underlined the importance of collaboration to drive skills, diversity, and to ensure the future of the industry On Tuesday 6 February the British Institute of KBB Installation held its 2024 conference in Westminster. This annual event, hosted at the prestigious QEII Centre and sponsored once again by Senstec and Quooker, is a crucial forum for professionals, industry leaders and experts from the KBB industry to gain insight, discuss key topics and make valuable connections. BiKBBI’s 2024 conference theme was ‘Driving industry change through collaboration’, and speakers and panellists shared opinions and experiences and debated the sector’s challenges and opportunities, across a series of engaging presentations and discussions. The event was hosted by Hannah Prevett, Deputy Editor of The Times Enterprise Network, who expertly guided activities and thoughts throughout the day. The conference was opened by

BiKBBI CEO Damian Walters, who celebrated the existing collaboration from sponsors, retail partners and stakeholders which drives positive change for the sector but warned there is still much to do and a need for greater collaboration from the whole industry on the subject of education, standards, compliance and sustainability. Results of the BiKBBI Installer Survey 2024 were also unveiled at the conference. Keynote speakers included Fergus Harradence, Deputy Director of Infrastructure Construction & Rail at the Department for Business & Trade, who shared the UK government’s predictions for 2024, highlighting that, despite the continued challenges with a shrinking workforce and the continued skills gap, there was growth potential with both consumer and business confidence increasing which would ultimately benefit

Fergus Harradence, Deputy Director of Infrastructure Construction & Rail at the Department for Business & Trade

Sponsored by

the construction sector. Emily Wallace, CEO of the Trade Association Forum, also presented on the topic of the value of associations and what can be achieved when industries work together to influence policy, face challenges and grow skills.

Studying the Data

Calvin Bailey MBE, Commanding Officer, 70 Squadron Royal Air Force

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Industry insight data from AMA Research was presented alongside key findings from the Bathroom Manufacturers Association’s Understanding the Bathroom Installer Survey 2023 and kbbreview’s Retailer Survey 2024 as well as BiKBBI’s own Installer Survey 2024 – all highlighting collaboration as the pathway to success.

BiKBBI Conference 2024

Hannah Hockley, Managing Director, The Apprenticeship Partner

Conference host, Hannah Prevett, Deputy Editor, The Times Enterprise Network

BiKBBI hosted a sustainability panel featuring Phil Viner from Triton Showers, Tom Reynolds from the BMA and Lyrical Communications’ David Ventris-Field to discuss how to reach and support KBB installers better on the topic of sustainability. BiKBBI’s Installer Survey 2024 highlighted that 1 in 5 installers have noticed an increase in customers asking for recommendations on environmentally-friendly products, and over 50% of installers feel the industry is

Paul Miles, Managing Director, Ace Electrical & Plumbing

not doing enough to reduce its impact on the environment. Diversity Ambassador for BiKBBI, the Rt. Hon Stuart Lawrence – supported by James Moore from the MoD’s Careers Transition Partnership and Apprentice Plumber Sophie Maguire – led a workshop on why and how the industry should work towards improving diversity and inclusion, highlighting the benefits that a diverse workforce can bring to businesses and the industry. Stuart Lawrence then asked

We will continue to drive the agenda on the topics raised today with the support of our corporate sponsors, retail partners and wider stakeholders

delegates at the conference to sign BiKBBI’s ‘Charter for Change’ – a commitment to work with BiKBBI to explore a revised inclusivity recruitment strategy – with 55 businesses pledging their support for the charter.

Developing Skills Education and apprenticeships also remained on the 2024 conference agenda, being a key area of focus for BiKBBI as a route to tackling the current skills gap. A panel of experts, led by Hannah Hockley from The Apprenticeship Partner, included Wickes Apprenticeship Programme Manager Connie Collett, independent retailer and apprenticeships champion Simon Taylor, KBB apprentice employer

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BiKBBI Conference 2024

Damian Walters, Founder & CEO, BiKBBI

Jade Galloway-Harrison, Senior Business Development Manager, eBay

Sophie Maguire of Pink Plumbing & Property Services, and Rt. Hon Stuart Lawrence, BiKBBI Diversity Ambassador

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BiKBBI Conference 2024

Paul Miles, and previous KBB apprentice Elliott Perry. The panel discussed recent advances in apprenticeships and training, including the new standalone Apprenticeship Standard for Fitted Furniture Installers reinforcing that access to education and training is integral to resolving the skills shortage, with Hannah Hockley highlighting the importance of the whole industry recognising the severity of the situation and the importance of support from all areas of the sector. Damian Walters, CEO of BiKBBI, said: “The BiKBBI annual conference has seen significant growth over the past three years, and it is not by coincidence. The attendance of so many brands and businesses is representative of the importance that installation plays to the whole industry and recognises the role that we fulfil as an institute. “The theme of the day was collaboration, which was demonstrated by the 160

Emily Wallace, CEO, Trade Association Forum

delegates who took time away from their busy day jobs to come here, join the conversation, and support this vital sector of the KBB industry. But now the real work begins, and we will continue to drive the agenda on the topics raised today with the support of our corporate sponsors, retail partners and

wider stakeholders. “I would like to personally thank all contributors, speakers and panellists involved in today’s event, along with all of the delegates who, through collaboration, made the event a success and have given the industry a solid platform to move forward from.”

Sustainability panel discussion featuring Tom Reynolds (Bathroom Manufacturers’ Association), Phil Viner (Triton Showers), and David Ventris-Field (Lyrical Communications), chaired by conference host Hannah Prevett

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BiKBBI Awards 2024

BIKBBI

Installation Awards All the results from the only awards programme dedicated to recognising and rewarding excellence in the KBB installation sector

The growth that we continue to see for the BiKBBI Awards demonstrates the need to recognise and reward excellence in the installation sector, as we strive to improve standards

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The British Institute of Kitchen, Bedroom & Bathroom Installation hosted the third annual BiKBBI Awards ceremony at the prestigious QEII Centre in London’s Westminster on Tuesday 6 February, with close to 300 guests attending the sold-out event. The evening was a huge success, with some of the KBB industry’s most prominent brands and businesses in attendance, alongside shortlisted finalists from

the KBB installation sector. Guests were entertained by emerging female comedian Fatiha El Ghorri, followed by [insert Awards presentation host] who hosted the Awards presentation. The BiKBBI Awards programme, which launched in 2021, has seen continuous year-on-year growth, attracting 170 entries and nominations in 2024, from both businesses and individuals, across eleven categories. There was also the

BiKBBI Awards 2024

presentation of the Special Recognition Award which is voted on by the senior leadership team at BiKBBI each year. Damian Walters, CEO of BiKBBI, said: “The growth that we continue to see for the BiKBBI Awards demonstrates the need to recognise and reward excellence in the installation sector, as we strive to improve standards. The success of these awards

is as a result of not only the installation community getting involved, but also the support of the businesses including the judging panel, our event partners and, of course, the category sponsors. The BiKBBI Awards has is becoming a flagship event in the KBB calendar, and to see so many talented, hardworking individuals and businesses celebrated on a big stage tonight is what it is all about.” Charity partner

Comedian Fatiha El Ghorri entertained guests at the start of the evening

BiKBBI CEO Damian Walters

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BiKBBI Awards 2024

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Visit our website www.installershow.com for more information

Experience the future of Kitchens and Bathrooms at InstallerSHOW Prepare to be surprised by how much InstallerSHOW at the NEC, Birmingham from 25-27 June - has to offer your business. There’s a whole lot more to see and do for businesses like yours, including a programme of presentations and seminars focusing on: • Multigenerational Kitchens • Sustainability and smart technology • User experience and accessibility • Retail trends and consumer expectations and more... PLUS, a chance to engage with over 600 exhibitors showcasing the very latest product innovations that will lead the way to net zero.

InstallerSHOW is more than an exhibition, it’s an active partner in promoting sustainability and net zero. We’re in this together.

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BiKBBI Awards 2024

WINNER APPRENTICE OF THE YEAR Sienna Tomkins, SystemXL Limited FINALISTS: Aaron Machin, AT Installation Services Limited Peter Salter, Lima Kitchens Jack Nicholls, Exon Building Services sponsored by

WINNER COMMUNITY CHAMPION OF THE YEAR TK Kitchens & Bedrooms FINALISTS: AT Installation Services Limited GROHE CT1 sponsored by

WINNER CUSTOMER SERVICE CHAMPION OF THE YEAR The Adroit Services Partnership FINALISTS: Lewis Home Renovations Limited Alexander Kitchens Brampton Interiors sponsored by

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BiKBBI Awards 2024

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BiKBBI Awards 2024

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BiKBBI Awards 2024

WINNER INDEPENDENT RETAILER OF THE YEAR Christian Andrews Interiors FINALISTS: JLC Interiors Limited Bathrooms at Source Studio Hamilton sponsored by

WINNER INSTALLATION BUSINESS OF THE YEAR The Kitchen & Bathroom Installer FINALISTS: Simon Taylor Furniture Limited Alexander Kitchens Ace Electrical & Plumbing Limited sponsored by

WINNER INSTALLER OF THE YEAR Michael Miles, Ace Electrical & Plumbing Limited FINALISTS: Graham Parnell, The Kitchen & Bathroom Installer Ross Thompson, Hollands Heating Leigh Haag, LH Installations sponsored by

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BiKBBI Awards 2024

WINNER NATIONAL RETAILER OF THE YEAR Wren Kitchens FINALISTS: Wickes B&Q Homebase sponsored by

WINNER YOUNG INSTALLER OF THE YEAR Aidan Parish, Lima Kitchens FINALISTS: Owain Jarvis, AT Installation Services Limited Callum Keating, AT Installation Services Limited Tom Wallace, Valley Kitchens & Bathrooms sponsored by

WINNER ENVIRONMENTAL CHAMPION OF THE YEAR Sandy Armitage, Sandy Armitage Designs FINALISTS: Space-Plug Limited Abode Rotpunkt sponsored by

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BiKBBI Awards 2024

WINNER INDUSTRY NEWCOMER OF THE YEAR Derek Craig, DGC Kitchen Fitters FINALISTS: Reggy Burgees, Bettis Carpentry & Build Limited Freddie Bowles, BESO Furniture Alex Wickes, Tranquil Construction sponsored by

WINNER INSTALLATION MANAGER OF THE YEAR Keir Butterwick, Wren Contracts FINALISTS: Emma Boreham, Wickes Warwick Hockley, Alexander Kitchens Ian Cloggie, Christian Andrews Interiors sponsored by sponsored by

WINNER SPECIAL RECOGNITION AWARD Awarded to Lisa Williamson, Achieve + Partners sponsored by

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Home improvements Lighting

Let there be light… and sound

As consumer demand for smart lighting systems continues to grow, distributor Häfele has partnered with Zuma to offer a product range that’s not only easy to install but combines light and sound in a single product. Jake Loughlin, Category Manager – Lighting at Häfele UK, introduces Zuma… Without question, lighting is in demand in the modern kitchen. In a survey of 2,000 homeowners completed last year, consumers told us that spotlights for practical work were the third most useful feature in a kitchen (70%). We also found that more functional lighting (14%) and better mood lighting that changes colour or brightness (11%) would be key priorities for consumers planning their next kitchen, plus 3% of our respondents are

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planning a new sound system in their next raft of home improvements. With this upward trend in mind, we’re pleased to announce a new partnership with British technology company, Zuma, to provide its innovative products of the same name. Zuma is an LED light and a HiFi speaker system, intelligently paired inside a single downlight. Designed by a team of industry experts, including renowned industrial

designer Morten Warren and acoustic engineer Laurence Dickie, Zuma delivers beautiful lighting and immersive sound via simple wireless control, creating clutter-free home environments freed from assorted household electronics. Straightforward for the installer and homeowner, Zuma eliminates the need for multiple smart devices, cables, plugs, and sockets and houses everything inside an ultracompact downlight unit, which is easy to install. It can also be retrofitted into existing fixtures, using current lighting circuits and switches. WiFi, voice and Bluetooth enabled, Apple and Android compatible and IP65 Rated, it is one of the most advanced smart

Home improvements Lighting

home tech products available on the market today. Every part of Zuma’s software is also fully updateable, helping customers future-proof their home for years to come. Zuma comprises a sleek aluminium chassis that protects components inside and houses its patented Blade SystemTM for quick, easy, neat installation. In fact, installation can be done in minutes, as it simply replaces existing ceiling downlights with no extra cabling required. Inside Zuma is a highperformance monolithic Class D amplifier controlled by a best-in-class central ARM processor and a quad-core CPU. Its speaker contains a patented aluminium woofer and radial neodymium magnet

unit that delivers pace, rhythm, and extraordinary sonic detail. Zuma’s high-repetitive LED light array fills homes with natural, tunable lighting. It offers total ambient lighting control, with a

whole host of tunable strength and colour temperature options for personalised light settings. Zuma also features a magnetically detachable acoustic bezel available in a range of design styles. This includes the pioneering Smart Bezel Voice – which seamlessly integrates Alexa Built-in into your Zuma setup, for hands-free voice control. Zuma is controlled by a custom-designed app, which is packed with wellbeing features for a calmer home. These include options to fill spaces with circadian light that tracks the changing sun across the day, or pre-programmed sound and lightscapes designed to bring mindfulness and focus into your daily routine. Zuma’s ground-breaking system is made up of two complementary products – Lumisonic, and Luminaire. Together, these two products offer a complete sound and lighting solution for the modern home. Want to see Zuma in action? Visit the Häfele stand (S72) at KBB (3-6 March, NEC Birmingham)

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InstallerSHOW

InstallerSHOW returns for 2024 …prepare to be surprised InstallerSHOW 2024 is back and bigger than ever, returning to the NEC, Birmingham (25-27 June) One of the main highlights of this year’s show is the launch of Installer Kitchens and Bathrooms, a vibrant and engaging space that offers you the chance to experience the future of kitchen and bathroom innovation. Whether you are a designer, specifier, developer, retailer, installer, K&B fitter or builder, there is something for you at this year’s event. Installer Kitchens & Bathrooms will bring the industry closer together, not only on our exhibitors’ stands, but through education, knowledge sharing and networking. Introducing the Kitchen of the Future, a central feature

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at the inaugural Installer Kitchens & Bathrooms event in June. Described as the world’s most intelligent kitchen by Newcastle Helix, and originally installed at the UK National Innovation Centre for Ageing, after extensive research, the prototype has been secured by Installer Kitchens & Bathrooms to deliver an exclusive experience for InstallerSHOW visitors. The feature includes a stateof-the-art ‘cooking anywhere’ induction hob, representing the newest, safest cooking technology, as well as a working table with a linked circular preparation counter, rise-and-fall countertops, and wall cupboards made from

InstallerSHOW carbon-neutral, lightweight and fireproof materials. Content-led sessions on the area will include topics such as: • • • • • • •

Multigenerational kitchens Sustainability and smart technology User experience and accessibility Retail trends and consumer expectations The Culture of the Kitchen Space planning and small kitchens and more...

Speakers already confirmed to deliver content include Johnny Grey, Principal Designer at Johnny Grey Kitchen Design Studios and Consultancy, Laurence Katz, Director at Elemental Studio Ltd, Claire Gamble, Managing Director at Unhooked Communications, Nicola Barden, Managing Director at BSF Solid Surfaces and more. InstallerSHOW will also work in tandem with BiKBBI to host and curate immersive content for the Kitchen & Bathroom of the Future attraction, providing installers with

hands-on, practical guidance on compliance, legislation, sustainability, and education. It will showcase the technologies of the future and present invaluable insight for installers who are looking to grow their business. The attraction will be a much-needed focal point for the kitchen industry and InstallerSHOW is proud to be working with BiKBBI to make it happen and bring the area to life. Another NEW feature for InstallerSHOW 2024 is the launch of InstallerTRADES, a dedicated tools and workwear zone designed to give visitors the chance to see the latest products in action – and, crucially, hear from the tradespeople trying them out live at the show. Aimed at everyone working in the trades, from heating engineers and renewables installers to electricians and general builders, InstallerTRADES will feature

some of social media’s bestknown tradespeople getting hands-on with new products from top brands. Confirmed stars so far include; • Electrician Kimmy The Sparks @Kimmythesparks • Plumbing and heating engineer Carl Ladd @ gasladd, • Apprentice plumber Daisy Kade @daisytheplumber, • Plumbing and heating engineer Chirag Panchal @ cputilitysolutions • Electrician and renewables installer Mark Allison • Plumber Stanley Tabersham @snl.plumbing • Plumbing and heating engineer Dave White @ dw_plumbheat • Heating engineer Mark Hall @smh_gas_specialist There will also be a runway show, with tradespeople modeling a range of workwear designed to look great while working hard. Ahead of the show, InstallerTRADES will be running a fun social media casting for the stars of the runway, who will appear alongside famous faces from Instagram and TikTok. More information about InstallerTRADES will be released as the show approaches, which will include the merchants, brands and manufacturers that are on board, as well as more about who you can expect to see on stage. InstallerSHOW is more than an exhibition, it’s an active partner in promoting sustainability and net-zero. We’re in this together. Registration for InstallerSHOW 2024 is now live. Register for your FREE ticket by scanning the QR code.

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NEW NEW

LUMI

HARMONY HANDSET WITH 5 SPRAY PATTERNS AND RUB CLEAN NOZZLES

ILLUMINATED TEMPERATURE INDICATOR

SCAN HERE TO SEE MORE

MIRRORED FASCIA

Featuring a stylish mirrored finish and an intuitive illuminated strip for added safety and an elevated showering experience. Available in 8.5kW, 9.5kW & 10.5kW.

www.aqualisa.co.uk

Laminate Splashbacks worktops

Kitchen Splashbacks Exploring a key category for installers in 2024 High interest rates and the ongoing cost of living crisis has caused many homeowners to think twice about large-scale home renovations in 2024. Elliott Fairlie, Product Lead at Bushboard, explains how innovations in kitchen splashbacks can make a quick kitchen refresh easier and more costeffective than ever before. A good number of kitchen and bathroom installers may have started 2024 with a degree of trepidation, just like their customers. With both mortgage and inflation rates impacting disposable income levels among homeowners, we may see less scope for major kitchen and bathroom renovation projects as a result. Yet as this challenge remains, installers can do what many of them do best – use their product knowledge to problem solve and recommend cost-effective solutions that many of their customers are looking for. One such product category primed to become a real asset for installers is the kitchen splashback, with product innovation having made it genuinely possible to give a kitchen a new lease of life on a budget. So how exactly can a kitchen splashback make such a difference?

Ease of installation When it comes to home renovation projects, time really is money, and the average homeowner is increasingly sensitive to the impact installation time can have on the overall cost of their project. Fortunately for installers looking to offer a viable solution to their customers, a new aluminium splashback can revitalise a room in just a matter of hours, reducing downtime and labour costs dramatically. What’s more, opting for a fireproof kitchen splashback can remove the time consuming task of tiling behind a hob, or the arduous challenge of cutting glass panels. Available in finishes emulating materials such as marble, stone, wood and tile, aluminium kitchen splashbacks, like those in Bushboard’s Alloy range, offer a streamlined preparation and installation process.

Thanks to its composition and thickness, once measured, the material can be easily cut, drilled and shaped to fit any required sizing with a variety of standard tools. Kitchen splashbacks in the Alloy range are available in four varying sizes and can be readily adapted to accommodate for outlets, switches and any other fixtures with ease, which further simplifies the preparation process. When it comes to the installation, aluminium kitchen splashbacks often come with various mounting options such as mechanical fasteners or, typically, adhesive backing or supplied adhesive. Mounting

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Splashbacks

the splashbacks with adhesive eliminates the need for drilling or screwing, simplifying the process further. Bushboard’s Alloy kitchen splashbacks can be fixed into position using Complete adhesive, creating a clean application with no need for grout.

condition with ease, making it an easy to sell to customers. Although a splashback is, by its very nature, in place to accommodate splashes, oil and grime, once installed, aluminium kitchen splashbacks can be kept clean with the simple wipe of a damp cloth and mild detergent.

Ease of maintenance

Ease of sale

It’s safe to say that today’s homeowner is especially timepoor and with that comes a need to minimise the time spent either waiting for a new kitchen to be fitted or committing to the regular cleaning required to maintain it. This is where aluminium splashbacks, such as Alloy, really come into their own. Unlike a tiled kitchen splashback, which has a constant requirement for grout to be cleaned, an aluminium kitchen splashback can be kept in pristine

In the current climate, given the financial pressures many homeowners are under, 2024 could be another year where quick kitchen updates win out over major refurbishment projects. By recommending products of this nature, installers can maintain a competitive edge throughout the year. To take a closer look at Alloy, why not order a sample of the new kitchen splashback or watch the installation video?

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Given current financial pressures, many homeowners are under, 2024 could be another year where quick kitchen updates win out over major refurbishment projects

ZENITH

Designed to Look, Feel and Perform Like Stone Zenith compact laminate worksurfaces, breakfast bars and upstands are manufactured for toughness and beauty with a slim, solid 12mm thick core between marble, stone, sparkle and industrial inspired faces. We’re launching some innovative new designs and textures in February - stay tuned for updates. All are waterproof, with a realistic texture and a solid coloured core, to create a real-material effect with all the benefits of a compact laminate: crafted in modular sizes, easy to install and a breeze to care for.

Scan to view the new ZENITH range launching Mid-February.

Electric Showers

ILLUMINATED THINKING Striking mirrored design combined with illuminated panel and five-spray handset delivers a luxurious experience from an electric shower Bathroom specialist Aqualisa has announced Lumi+: a new series of premium electric showers that combine sophistication and performance. Available in three power options (8.5kW, 9.5kW or 10.5kW), the Lumi+ electric shower features a mirrored fascia that reflects light to enhance and brighten any bathroom environment, and two easy-turn brushedchrome dials to control power and temperature. An illuminated strip on the front panel displays the status of the shower. Each Lumi+ model comes complete with a 1.5m long satin smooth hose to complement the mirrored finish. A generous 105mm Harmony handset with adjustable head delivers five different spray modes to suit all showering preferences, with

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rub-clean nozzles for an easy maintenance routine. With an A rating for energy efficiency, the Lumi+ takes water from the cold mains supply to deliver an instant, invigorating shower with no demand on stored hot water tanks. As the Lumi+ provides control over both temperature and power, users can minimise their consumption of both electricity and water. With safety in mind, each Lumi+ shower incorporates an over-temperature protection system, meaning that water will always remain at the desired temperature level. In addition, the low pressure indicator function warns the user if the water pressure drops lower than required. Engineered for durability, the Lumi+ features

Designed for flexibility and convenience, the Lumi+ shower is equipped with eight water and electric entry points, allowing straightforward installation

Electric Showers

Aqualisa’s innovative phased shut-down technology, ensuring limescale build-up remains minimal over time. Starting and stopping the shower is controlled with a simple press of a button. Designed for flexibility and convenience, the Lumi+ shower is equipped with eight water and electric entry points, allowing straightforward installation in a new bathroom, or when replacing other brands of electric shower. All three models are supplied with a chrome rail, handset holder and handset kit, with shower gel hanger. Stuart Clark, Head of New Product Design at Aqualisa, said:

“With the new Lumi+, we have reimagined the electric shower, with a blend of innovative mirrored design and exceptional performance, combined with the eco-friendly benefits of water and energy conservation. Delivering full control over both power and temperature, these showers are both efficient and flexible in operation, while the beautifully modern styling will make a statement in any bathroom setting.” The Aqualisa Lumi+ shower is available now and comes with a two-year parts and labour guarantee, and is BEAB, CE, WRAS and UWLA approved. For pricing and more

information, trade partners can contact their Aqualisa representative or the Aqualisa Customer Support Team on 01959 560020 or 01 864 3363 (Republic of Ireland). For more details, please visit: https:// www.aqualisa.co.uk/products/ type/electric-showers.html

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Hot taps

Franke’s new Maris Water Hub electronic instant boiling water tap in Chrome.

HOME HUB

Franke’s Maris Water Hub with streamlined installation and expert support

Drawing on the brand’s extensive experience in the hot taps market, Franke’s new Maris Water Hub offers a combination of advanced features and simplified installation. In this Q&A, Dan Weston, Field Service Team Leader at Franke, shares insights into the range. Why did Franke introduce Maris Water Hub? We’ve launched the Maris Water Hub to bring together the elements we know many consumers prefer into a newly designed model. Based on over 10 years’ experience in the instant boiling taps market, the new range combines the best features of our previous tap models with improvements that simplify the installation process, giving greater flexibility, offer added benefits to the end consumer and ensure the long life of the Maris Water Hub system.

What features make the Maris Water Hub an attractive choice for homeowners? The versatility of the Maris Water Hub system is one of its major selling points. Homeowners can choose from either mechanical or electronic operation with the latter offering

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the flexibility to upgrade from 3-in-1 functionality with 100°C boiling water and mains hot and cold, to 4-in-1 with cold filtered water by purchasing the optional filtration kit. It also offers a choice of either a 4L or 7L boiler, both designed to sit neatly in the cupboard, giving consumers more choice depending on their household’s needs. The system incorporates the premium Pro M filter cartridge which is tried and tested on our Minerva tap models. Besides purifying the water by eliminating odours, chlorine, organic pollutants and microplastics and retaining valuable minerals, it prevents limescale build up in the boiler to ensure it works efficiently and its lifespan is prolonged. The boiler material has been upgraded to stainless steel, which is also more resistant to limescale in hard water areas. Maris Water Hub also offers several eco-friendly and cost-saving benefits.

The ECO-cartridge in the tap can save 50% more water, while the temperature limiter conserves energy by preventing unnecessary water heating. The A-rated boiler ensures energy efficiency, and both the 4L and 7L models have fast re-heating times at around 8 and 15 minutes, respectively. The tap itself has an attractive design and comes in our bestselling J-Spout style in the popular finishes of Chrome, Decor Steel, and Matt Black.

What are the installation benefits of the Maris Water Hub system? The system is sold as a complete set, including the tap, boiler and filter. Everything is clearly marked and packaged in one box, along with an installation manual for easy reference. This simplifies the set up for installers. Another benefit is improved water pressure compatibility. Unlike our previous tap ranges

Hot taps that could only handle 2-4 bar of water pressure, the new system accommodates a broader range of 1-5 bar. This mitigates the need for pressure reducing valves, providing fitters with more flexibility and easier installation. The pressure relief valve of the Maris Water Hub is now a mobile component; a change from our previous models where it was integrated into the M Box. This now provides greater flexibility, enabling the pressure relief valve to be placed higher in cupboards when space allows.

installation to reduce the need for repeat call-outs. We offer peace of mind with an annual maintenance package, including alerts for filter replacement, benefiting both fitters and homeowners.

What support is available from Franke to help installers fitting Maris Water Hub?

How easy is it to upgrade from 3-in-1 to 4-in-1 functionality? It is a very straightforward process. It’s a simple ‘plug in and play’ setup with no programming required. The upgrade takes approximately 15 minutes and utilises the same power supply, seamlessly integrated into the existing system. The installation typically takes around an hour for a straightforward setup, assuming the cupboard is suitable and access for the tap installation is readily available or requires minimal plumbing modifications. This estimate is based on installing the electronic model with 4-in-1 functionality.

Does Maris Water Hub offer any other installation benefits? For homes without mains hot water, like those with a gravityfed system, Maris Water Hub offers an optional Warm Water Support component. This component blends filtered boiling water from the tank with the mains cold feed, delivering a consistent supply of warm water at 55°C. Unlike previous models where this feature was integrated into the M Box during installation, causing potential confusion, the Warm Water Support is now a separate option that is easily integrated by an installer. This change prevents unnecessary inclusion when

Picture shows the kit stored under the sink when installing the Maris Water Hub electronic tap with 4-in-1 functionality.

not needed and provides a straightforward installation solution.

What are the common issues you’ve encountered with instant boiling water taps and how can these be avoided? Regular maintenance, especially replacing the filter every 6-12 months, is crucial in preventing issues due to limescale formation in hard water areas, safeguarding the heating tank and tap. With Maris Water Hub replacing the filter is a simple task and there is no requirement to turn the water off as there’s an automatic shut off valve in the filter head. You simply turn the old filter to a quarter turn clockwise – a few drops of water may result so have a cloth handy – remove it, twist and push up the new filter a quarter turn anti-clockwise and it’s done. Prevention is always better than cure and installers can advise customers during

We provide a comprehensive range of support for installers and end customers, including a technical support hotline that offers assistance and onsite help if needed. Our website is a rich resource with guides, installation instructions, technical details, FAQs, cleaning and maintenance guides, and downloadable brochures. There’s also a handy step-bystep installation video for Maris Water Hub which installer can refer to alongside the installation manual. This can be found on the Franke website at Maris Water Hub | Franke

Top tips for a successful installation: • Watch the installation video: This gives a quick and easy way to get to grips with the process involved. As they say a picture paints 1000 words. • Don’t skip the installation instructions: Follow each part of the installation process step-by-step. Taking the time to ensure accuracy is key to a successful installation. • Seek support: If any issues arise installers should contact us for assistance. The support is there for both installers and customers and we’re always happy to help. For further information, contact Franke: 0161 436 6280 or www.franke.com

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Instant boiling water on tap The new Maris Water Hub offers a choice of Mechanical or Electronic operation, with the electronic model allowing an easy upgrade to 4-in-1 functionality with a Filtration Kit, and the option of a 4 or 7 litre tank. With the tried and tested premium Pro M filter cartridge, water-saving energy efficient ECO-cartridge, A-rated tank for energy efficiency and a choice of finishes, the Maris Water Hub adds a stylish touch to any kitchen.

Water your way www.franke.com

Installer Toolbox

INSTALLER TOOLBOX

Our new product showcase featuring some of the innovative tools designed to help make the installation process easier and quicker than ever

BETTELEVEL The BetteLevel from Bette makes it easier and faster to install shower trays, with unique selflocking, telescopic feet which are simply glued to the shower tray. With the feet attached, the shower tray is raised to the desired height and the feet lock in place automatically. If any adjustment is needed, the lock can be released by lifting the shower tray, and the process repeated to lock the feet at the correct height. Once level and at the correct height, the waste can be installed, and the tiling can be done. The shower tray with its self-locking feet can be lifted between 80 mm and 200 mm to the required floor level, with the self-locking catch in the foot system accurate to half a millimetre and each foot supporting up to 150 kilograms. BetteLevel is ideal for use with shower trays made of glazed titanium steel, as the material is extremely strong and stable and provides a good adhesive connection. It is suitable for all sizes and designs of shower tray, so installers will always have the right product to hand. BetteLevel

FITTER’S MATE The Fitter’s Mate has been created to enable easy movement of tall and short wide cabinets into place. It is fully adjustable for different plinth heights (between 140-170mm) and has a strong and durable steel frame with non-marking solid rubber wheels and is simple to use, fully portable and easy to store. Lift & Go is an attachment that slots onto the Fitter’s Mate unit, making it possible to move large items such as doors (including fire doors), worktops, plasterboard and sheet materials such as MDF, OSB, and plywood. Meanwhile, Load & Go is an attachment that will enable easy movement of large items such as dishwashers, washing machines, ovens, fridges, fridge freezers and large cabinets much more easily when on site. Fitters Mate

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Installer Toolbox

SPACE-PLUG

THE XTRAHAND The XtraHand, a new, innovative hands-free dust extraction tool for drilling, cutting and grinding, is now available exclusively from Häfele UK. The device that fits onto hose-mounted vacuums and sticks to almost any flat surface is ideal for tradespeople, furniture manufacturers and DIYers helping to minimise airborne particles and mess. The XtraHand, which appeared on BBC Dragons’ Den in March 2023, is the only tool on the market that is compatible with all drill bits, including spade, bullet, masonry and auger bits, as well as tile drills and hole saws. Invented by carpenter and cabinet maker, Alan Gillett, it also works on various surfaces such as wood, metal, plastic, concrete and brick – and will even attach to ceilings. Helping professionals conform to Health & Safety Executive requirements on protecting against the risks of hazardous construction dust, The XtraHand gives ‘on-tool’ extraction and helps trades keep sites and customers’ homes tidy. “The XtraHand is a simple yet ingenious bit of kit that anyone who uses a drill or grinder should have in their toolbox and we can see why it caught the attention of dragon, Peter Jones,” said Tom Fletcher, Product, Innovation & Development Manager at Häfele UK. “While Alan decided to turn down the dragon’s offer, we’re excited to have formed an exclusive distribution agreement.” Alan Gillett, inventor of The XtraHand, added: “When people see the product, their immediate reaction is: ‘why hasn’t this existed before?’ so I can’t wait for more people to see The XtraHand and use it to safeguard their health and improve their efficiency on jobs.” The XtraHand

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More than just an ordinary fixing, SpacePlug offers lots of added benefits. It enables fast, accessible fitting with precise adjustment every time, and the ability to tie a unit back with as little as a single screw. The product can be bought economically in bulk without any drill bits or retail packaging, ensuring joineries and installation companies can keep toolboxes well stocked. Space-Plug is available in three sizes, with gaps from as small as 15mm to as large as 80mm all covered. They also come in a choice of four colours, ideal for finding a colour to compliment an install. Designed and created by a former fitter, the product is manufactured in the UK and has been exported to over 20 countries, selling over 10 million units along the way. New to the range is a smaller version ideal for bedroom furniture. The Space-Plug Mini performs the same adjustable fixing, but bridges smaller gaps of 15-35mm. Space-Plug

NEW

THE XTRAHAND TM AS SEEN ON DRAGONS DEN AND EXCLUSIVE TO HÄFELE The XtraHand is the ultimate hands free dust extractor tool that sticks itself to any flat surface, removing dust and debris whilst drilling, cutting and grinding. Get yours today at a special introductory offer from Häfele!

www.hafele.co.uk/xtrahand

Scan the QR code to shop

Bedrooms

Bringing kitchen expertise to the bedroom Wren Kitchens is synonymous as one of the UK’s biggest kitchen retailers, but it is fast becoming the nations ‘go-to’ for affordable luxury bedrooms too… Less than 18 months ago, Wren leveraged its expertise and success in the affordable luxury kitchen sector to take advantage of the growing trend for fitted bedrooms. For many years Wren has enjoyed a strong brand reputation for quality and customer service, which enabled it to hit the ground running as they entered the bedroom market with a wide range of well thought out designs and styles. The Wren business model is very much based on owning its supply chain, from design to manufacturing right through to delivery, which made the move into bedrooms an efficient and seamless journey, whilst upholding their benchmark reputation. A fitted bedroom follows the same design principles as a kitchen, but there’s no need for plumbing or complex power needs – and no need for pre-fits – making bedroom installations much quicker and more straightforward than kitchens. From its 110 high-tech, children and pet friendly showrooms, to one of its 92 fully-equipped mobile showrooms, Wren is all about choice. Its beautiful bedroom collections, Infinity and

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InfinityPlus, offer an extensive array of styles, combinations, colours, handles and clever internal storage options. With ten different styles and more than 70 colour and mirror options, Wren’s expert designers ensure that every bedroom is designed to exacting needs to provide the perfect combination of form and functionality. From classic Shaker styles to traditional Georgian, minimalistic Autograph and Ultra to their walk-in and floor

Bedrooms

A fitted bedroom follows the same design principles as a kitchen, but there’s no need for plumbing or complex power needs’

to ceiling sliding robes, there really is something for every budget and taste. Wren’s fully customisable storage solutions range from cleverly designed drawers to innovative hanging and space saving internal storage mechanisms, providing a place for everything. Wren’s promise of affordability and peace of

mind is supported by 7-years interest free credit and 15-year guarantees on the InfinityPlus collection. To find out more, visit wrenkitchens.com or email installeropportunities@ wrenkitchens.com if you are interested in joining Wren’s network of approved installers.

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HomeStudy Case improvements

‘THERE’S NOTHING ELSE LIKE IT’

Why Alderley Bespoke chose Zuma Alderley Bespoke specified a sound and light system from Zuma for one of its latest stunning projects… Alderley Bespoke are one of the UK’s leading suppliers of luxury orangeries – creating inimitable spaces for some of the country’s most desirable homes. Bringing the outside in, their bespoke orangeries build atmospheres for quiet mornings, lazy afternoons and long evenings. After discovering Zuma and hearing its powerful sound and light first-hand, Alderley

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Bespoke knew the systems would add an extra layer to the already rich offering they provide to their clients. Fresh off the back of a first integration in a recent build, Alderley Bespoke’s Managing Director Nigel Dinneen is already looking forward to starting work on multiple projects that incorporate Zuma in the coming months.

Alderley Bespoke’s Story Alderley Bespoke are in the business of delivering dreams; beautifully-designed orangeries that are the perfect addition to some of the UK’s most incredible homes. Nigel has over 65 years of experience in building, installation and scheduling. It was this experience and passion that led to Alderley Bespoke being born. No two orangeries are the same – but every single project shares the team’s commitment to excellence and intricate design. Premiumpainted hardwood, aluminium or seasoned oak, Nigel’s installations quickly become the focal point of the home. From

Home improvements Case Study

the initial designs to the smallest detail, everything must be perfect. When the opportunity to integrate light and sound into their new projects arose, without taking up valuable space, it was a no-brainer.

An opportunity to incorporate sound Nigel knew his design and installation of beautiful structures demanded the highest quality. Loved by individuals the country over, his orangeries are safe spaces that ooze class, encouraged relaxation and play host to unforgettable moments. Creating liveable, lovable spaces is Nigel’s forte. Zuma

allowed that to be extended to even more senses than before. When he discovered Zuma, he knew it was the perfect addition to his next project, and that it matched the unrivalled quality he promised with every project. From a business perspective, Zuma offers a new opportunity to deliver even more value for Nigel’s customers. He said: “This is top of the range, top of the market quality that adds real value to my customers.” When Nigel’s client was undergoing a large extension including a one-of-a-kind orangerie, he wanted to find a way to turn the large space into an immersive experience that would transform their home. He

Nigel’s installations quickly become the focal point of the home. From the initial designs to the smallest detail, everything must be perfect

told them about the combined sound and light system he’d experienced at KBB Birmingham – one of the UK’s largest exhibitions dedicated to interior design and home improvement.

Audiophile-level sound Technologically advanced, but extremely easy to use, the Zuma system is future-proofed, and provided the opportunity to create a soundtrack for this new space, completely hidden within the light fitting. There are no clunky sound units taking up space in the orangerie, just firstclass sound and smart lighting.

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Home improvements

Working with Zuma Integration with designs and installation was simple. Zuma worked closely with Nigel to build the best system for the space he was designing. An expert team worked with Alderley Bespoke to orchestrate the ideal placement for Zuma within the new space – a combination of Lumisonic sound and light units, and Luminaire lightonly units. Between the two products, an optimal balance was struck between audio coverage and beautifully

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natural lighting. The support from Zuma didn’t stop at the design stage. Any questions or problems mid-install were answered and sorted as soon as possible. Zuma’s senior team were closely involved with the project, offering to do whatever they could to ensure Nigel’s process continued on track and on time.

The results Unlike an aged sound and lighting system, Zuma can be remotely updated to benefit from new technology advances

for many years to come. “My client is simply over the moon with the final outcome,” said Nigel. “More of my partners are beginning to want to offer Zuma too – they see the value immediately.” Zuma systems are easy to set up for customers. Regardless of a client’s comfort level with technology, it is straightforward enough that they can quickly be made fully at ease with the software. It is one of the reasons that Zuma is now a mainstay in the quoting process for Nigel and the team at Alderley Bespoke. They know they can provide a wireless, virtually invisible cherry on the top of the cake for their clients who want to build a space that wows and is now in the plans for multiple projects this year. Zuma is ready to help transform your next project and deliver even more value to your clients. To book a sales demo, or to discuss becoming a partner, please contact the team.

OMEGA KITCHEN SURFACES

Beautifully Designed, Made to Last Our new OMEGA range of worksurfaces is all inspired by the latest interior kitchen trends using intelligent designs and innovative Bushboard thinking. Our market-leading range contains material, colour and texture choices which all take laminate worksurfaces to a new level. With an array of worktop thicknesses and profile options, alongside matching splashbacks and upstands, OMEGA is the premier laminate worksurface choice for any kitchen.

OMEGA Scan the QR code to view the full range.

Tools

tool technology

Meet Trend, one of the world’s oldest startup businesses… For the few in the industry who don’t know, Trend is one of the leading names in tools and accessories for the trade – and has been for nearly 70 years, writes Chris Carter, Marketing Director at Trend Trend led the UK into a brand new world of Routing and built a huge following among woodworkers that exists today. It quickly also became the go-to for routing in the trade, finding favour among carpenters and joiners. But despite a long history, it operates in a way that is as fresh, ground-breaking and enthusiastic as it was at its’ conception. Founded in Watford in 1955, not only is Trend still owned by the same family – the third generation of which are very active members of the team – but also holds dear the values on which the business was founded. This is what makes Trend the perfect partner for BiKBBI.

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Trend products are all about achieving a great end result. Consumers want the best finish possible. Flawless results demonstrate skill, care and attention – as well as delivering value to the homeowner. To this end, our end users, the tradespeople, demand excellence – which is why they choose high quality materials and tools. The trades need to complete the job quickly without compromising quality in order to make money and, in a world where material cost is increasing, it is more important than ever to reduce waste and eliminate mistakes – and the way to achieve this is through

high quality tools which deliver quick results. Trend has built a great reputation on quality and innovation, but another key to its success has always been to provide all the tools for job completion – a ‘system’ approach. Whether hanging doors or fitting kitchens, Trend strives to develop every tool needed for the process. For example, to fit a kitchen, Trend’s range includes, worktop jigs, jig bolts, biscuits as well as all the cutters needed to use them AND the right router for the task. Additionally, it also offers wheeled skates to transport heavy worktops, PPE to protect the tradesperson and

Tools

is through innovation (launching around 100 new products each year) or simply learning from the industry experts – the tradespeople. One of the ways in which it will improve this aspect is through its BIKBBI corporate sponsorship: exploring direct contact with the trade and helping influence opinion and regulation for the better. We look forward to the many opportunities to learn and grow together and already have some exciting activity in the pipeline which we will share in the coming weeks and months.

storage units to protect and carry all of the tools. Like any business with history, Trend has updated its branding to stay fresh, moved to larger premises to accommodate increased volumes and expanded the range to meet new needs – but one thing that will never change is its focus on the things that helped make it great. Despite rapid growth, trend holds customer service at its core. Its impressive 4.8 Trustpilot score and incredible 70%+ Net Promoter Score bear testament to this. Trend is never a company to rest on its laurels, it is always hungry to improve – whether this

Trend Tool Technology

@TrendToolTech

FACEBOOK

/TrendToolTechnology

INSTAGRAM

@TrendToolTechnology

Trend Tool Technology

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QA &

with

BiKBBI Q&A

Chrissie Masson

In every issue, we meet members of the BiKBBI team for a quick-fire questionnaire. This time, we speak to Chrissie Masson, Registration Officer, about her job, and what working at BiKBBI means to her. Please tell us about your role at BiKBBI As a Registration Officer, my role is very varied – I am responsible for onboarding new registrants to helping existing BiKBBI registered businesses renew with the renewal process to ensure their registration remains valid, assisting with the submission of information and documents and answering queries they may have relating to compliance. My role also includes liaising with our Retail Installation Standards Partners, dealing with queries they may have concerning the installation businesses working with them.

What did you do before joining BiKBBI? I have worked at BiKBBI for over 12 years now so, in some ways, it feels like I have never worked elsewhere. Previously, I was a local authority Exchequer Services Manager for Thurrock Council, heading up the sundry debtors, payments, insurance

and administration department. I developed many of the skills I use today in my previous role including organisation, attention to detail and customer service.

What do you find most rewarding about your role? The best thing about my role, without a doubt, is talking to people, and installers in particular. In addition to onboarding and renewals, we regularly make courtesy calls to BiKBBI registered business which is very interesting as you get to know the people behind the documents and registration numbers. It’s always insightful to get views about the industry, the challenges that installation businesses are facing and their ideas on how we can better support their needs. I also get a great sense of satisfaction from helping

installation businesses get their compliance right – knowing that I have personally played a part in reducing the risk to them, their customers and the consumer is very rewarding.

What makes BiKBBI different from other places you’ve worked? We are a small team, which is vastly different from the local authority environment with hundreds of staff in large offices. Because of this, it is vital that we all work together and make sure that we support each other. It means that we are very close as a team and always on hand to help each other.

Tell us something most people might not know about you? I once abseiled down the Thameside Theatre in Grays dressed as Batman’s sidekick, Robin – it was for a local charity and also did a sponsored solo parachute jump to raise funds for Orsett Hospital Radio.

And finally, what are you working on currently? We recently introduced a new team structure which means that I am engaging with our retailers on a more frequent basis so I am currently focused on that, and supporting the wider team on planning for the annual BiKBBI conference and the BiKBBI Awards ceremony.

www.bikbbi.org.uk

bikbbi.org.uk

Tri-Hub can be installed in the loft or airing cupboard

Triton ENVi® DuElec® Thermostatic Electric Shower Available in 3 premium finishes the ENVi® offers intuitive control with a unique personalised showering experience. The unique DuElec® kit seamlessly diverts water between a luxurious rainfall and five spray pattern shower head. At the end of each shower, the all-new ENVi® provides user feedback showing individual shower use that illustrates water, energy and cost.

Intuitive control provides feedback on shower use

Discover more at:

www.tritonshowers.co.uk/envi

NOT Just a Household Name A familiar fixture within millions of bathrooms, Triton Showers has been at the forefront of providing customers with energy efficient electric and mixer showering products since 1975. Outlining Triton’s longstanding ambitions Triton’s mission is to cater to customers with shower innovations that offer a cleaner conscience. The manufacturer is committed to being the most sustainable shower brand in the UK and it is this vision and positioning that is driving its strategy, product, service and communication plans. With the aim of being the first name in water and energy heating, the business is laser-focused on inspiring consumers to use water and energy efficiently and enjoyably, with products to suit all budgets.

Prioritising the customer As a proud British manufacturer, Triton became a member of the ‘Made in Britain’ scheme in 2014 and remains passionate and dedicated to delivering style, functionality and value to its customers. Triton’s products have been designed with ease of installation and unrivalled reliability in mind – as well as coming with a one-year parts and labour guarantee. When it comes to showering, Triton believes every drop makes a difference. This is why the manufacturer offers a variety of products to help save water, energy, and money – as well as a handy online water and energy calculator that provides useful hints and tips around consumption, specifically tailored to usage.

Dedicated to driving sustainability

Raising the bar in market innovation As well as an unwavering dedication to quality, Triton continues to lead the way with innovative solutions. The latest milestone for Triton is the launch of its ENVi electric shower. Set apart from other models, ENVi is a first-tomarket concept that empowers customers to make a positive impact on the environment without compromising on quality or style. The new product hosts a control panel which enables users to remotely adjust water temperature, set a timer, and easily monitor water and energy usage. Available in three versatile finishes, the panel accommodates up to six user profiles and features an eco-mode, making it simple for users to reduce water and energy usage by showering for a minute less.

Triton’s commitment to sustainability was recognised with a carbon reduction certification in August 2021, followed by Carbon Neutral status in 2022 and again in 2023. As part of the development of its latest innovation, ENVi, Triton calculated the carbon footprint of the full lifecycle of the shower and offset emissions. As part of this commitment, Triton has invested in climate projects such as tree planting and renewable energy programmes to fully compensate for its emissions. This work has been verified and accredited by ClimatePartner, an independent partner. Other examples of Triton’s tactics include the installation of a new HVAC system at the business’ headquarters and the roll out of electric vehicles across its fleet. To find out more about Triton’s dedication to sustainability and its comprehensive range of shower solutions, visit www.tritonshowers.co.uk

MHK

Making the Difference MHK all set for retailers and installers at KBB Birmingham MHK UK is set to return to KBB 2024 to showcase its benefits to both established independent kitchen retailers as well as installers embarking on the exciting journey from tools to retail. MHK’s 2024 stand theme is ‘Making the Difference’ and it will highlight the company’s commitment to innovation, accessibility, and the power of collaboration between retailers and their suppliers within the industry. Open and accessible from three sides, MHK’s stand is designed to offer a comfortable and open space to learn more about member benefits. These benefits include access to a unique portfolio of innovative products and services from MHK service companies, including the established in-house kitchen brand Xeno and the state-of-theart kitchen planning software CARAT. SHOWCASE OF MHK UK MEMBERSHIP BENEFITS With a robust community of over 3,800 partners, MHK

bikbbi.org.uk

leverages collective strength to provide competitive purchasing prices that directly benefit its members. Offering access to a diverse selection of 60 renowned kbb brands, MHK also ensures its members have the power to meet their customers’ requirements. Amongst other benefits that retailers and installers can learn more about at KBB 2024, MHK’s central payment system is unique and only available to its members. This system streamlines the payment process for both retail and supplier members, improving cash-flow with open ended credit facilities, with payment 30 days after the delivery of products, minimising credit risks for suppliers in the process. Lower risk means lower prices for MHK members. MHK also provides invaluable support through its Kitchen Experts network, which connects

dealers with clients and offers tailored marketing support to boost business. VISIT MHK AT KBB The MHK team look forward to meeting you at KBB Birmingham from 3 to 6 March 2024 to prepare you for the future and any challenges ahead with innovative products, services and immediate added value. This includes advising kitchen retailers on how to put together a range that will set you apart from your competitors and appeal to your target market. From how to curate a relevant product selection that captivates your target market, to mastering the art of customer engagement and building lasting brand loyalty, MHK also offers guidance that can set your retail venture on the path to future success. Please come by and join us at stand P84 to explore first-hand the exceptional portfolio of services and products that will make a lasting impact on your business.

WE GIVE POWER

TO INDEPENDENT KITCHEN RETAILERS.

JOIN NOW FOR SUCCESS! 59

HELPING YOU TO PROTECT YOUR VANS FROM CRIMINAL ATTACK AND THEFT

L4V HOOK LOCK

L4V SLAMLOCK

L4V ANTI-PEEL KIT

L4V REPLACEMENT LOCK

L4V STATEMENT LOCK

L4V INTERNAL & EXTERNAL SHIELDING

L4V HANDLE SHIELDS

L4V VAN ALARM

L4V CAT GUARD

Precision engineered fast to fit furniture components Use furniture components that deliver strength and ease on the first and one hundredth assembly.

The T-type concealed hinge Fit in seconds with tool-free 3-Way snap on mounting. Adjustable dampers close doors with lifetime precision.

British Made and Designed for British Installers The FastFix Assembly system is designed so that the final mainframe installation is a ‘slot and tighten’ exercise, which can be done literally in seconds. Consequently, the main profiles effortlessly link together as the structure is assembled onsite. As much of the process as possible is now pre-assembled in the Roman factory to ensure that the final installation in the bathroom is simple, quick and easy.

FastFix Assembly Included on Roman Sliding Door Enclosures

SECONDS

PRE-ASSEMBLED

THREE STEP

Roman always aim to keep things simple for the installer. Pivot doors and Bi-Fold doors are manufactured as complete units in County Durham. Installation could not be simpler - two wall profiles fix to the wall and then the fully assembled door drops into place and is easily secured in place and sealed. High speed, no fuss - simple works.

CO2 2022