Bayline December 2016 by Bay Area Apartment Association

E D U C AT I O N

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M EETIN G

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CALENDAR

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NAA

NEWS

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ARTICLES

The Bay Area Apartment Association Magazine

BAYLINE December 2016

ithe t'mosts wonderful t i m e of the year

2 • December 2016 • Bayline

CONTENTS 4 Overcoming Loneliness During the Holidays

19031 N. Dale Mabry Hwy. Lutz, FL 33548 813-882-0222 Fax: 813-884-0326 E-mail: staff@BAAAhq.org Website: www.BAAAhq.org

Good Customer Service Never Goes Out of Style

OFFICERS

Holidays Networking Etiquette

1st Vice President Chris Koback, Weller Residential

President Jordan Petras, Carroll Management Group

Treasurer Lisa Dailey, Balfour Beatty Communities

2016 NAA Credential Graduates

Secretary Amy Coletti, Meadow Wood Property Company

Immediate Past President Cecilia Ford, Pinnacle Family of Companies

Maintenance Appreciation Night & Cornhole Contest Photos

DIRECTORS

Stacey Allison, Berkshire Management Lori Borgman, GCI Residential Sandy Clark, Sentinel Jimmy Chestnut, Carroll Management Group Elizabeth Collins, JMG Realty Leslie DeMaio, Milestone Management Chad Dewald, Franklin Street Ken Fitzgerald, Bell Partners Brandy Hall, Cottonwood Residential Frank Ingrassia, Milestone Management Malissa Lich, The Habitat Company Amanda Macko, Lincoln Property Company Tara McBride, JMG Realty Wendy Milenkevich, Windtree Bennie Santiago, Collier Companies Clint Snouwaert, Weller Residential Tanya Stewart

ASSOCIATE’S COUNCIL

President Melissa Ink, Sherwin-Williams Floorcoverings Vice President Lisa Lavigne, ForRent Media Solutions Immediate Past President Christina Knight, Terminix

HONORARY DIRECTORS

Leonard Burke, Tampa Housing Authority Charessa Stepanek, Clearwater Housing Authority

PAST PRESIDENTS

Dan Allen, Complete Climate Control Teri Allen, Millennium Property Management Cindy Fredlund, Camden Rod Graber, The Continental Group Lori Krull, Weller Management Marc Rosenwasser, Meadow Wood Property Co David Watkins, Jr., Watkins Realty Services Robert Griffiths, Watkins Realty Services Susan Truesdale, Monument Real Estate Services Dana Hammond, Robbins Property Associates

FAA OFFICES

105 E. Robinson Street #301, Orlando, FL 32801 407-960-2910, www.faahq.org

NAA OFFICES

4300 Wilson Blvd., #400, Arlington, VA 22203 703-518-6141, www.naahq.org

On the Cover Happy Holidays from the staff at GMS Group!

REGULAR FEATURES 6

Government Action Update • Communications Will Get a New Focus

Diversity Digest • Home…A Welcome Place at the End of the Day

10 Maintenance Matters • Drain S.O.S. 29 Education & Events • January & February 32 Calendar • December & January 33 Membership Meeting • Legislative Update 34 New Members • Welcome Bayline Magazine is published monthly in the interests of all segments of the apartment industry. Opinions expressed are those of the authors and do not reflect the opinion of the Bay Area Apartment Association unless specifically stated as such. We invite the contribution of articles or information that would be of interest to the multifamily housing industry. Editor: Nena Gang (staff@baaahq.org); Graphic Design: Sandy Cox (saundracox@verizon.net); Photos: DaveMoorePhoto.com (727) 323-5077 Dues, contributions or gifts to the Bay Area Apartment Association are not deductible as charitable contributions. For federal tax purposes, however, such dues, contributions or gifts may be deductible under other sections of the Internal Revenue Code. Please consult your tax advisor.

3 • December 2016 • Bayline

Overcoming Loneliness During the Holidays By Dr. Sara Taylor

Most of us look upon the holidays with joy and excitement, but for some it can often create feelings of loneliness and even despair. Traditionally, the holidays are thought to be the time of year to spend with the people you love. But will you be with all of them? Have you lost someone dear to you this past year? Are you with these people and still feel lonely? Such feelings are very common and are often laced with additional feelings of guilt, unhappiness and isolation. How do I recognize if my loneliness during the holidays is normal?

First of all, it is important to realize that one in four Americans report experiencing loneliness during the holiday season. Loneliness is often a perception of being alone. It can be that feeling of being alone even in a crowded room. Feelings of isolation and rejection can also lead to feelings of loneliness. During the holidays, we are supposed to spend it with family and friends, so even if you are, you may still feel alone and empty. It is impossible to never feel lonely. At some point, we all have or will experience it. To a certain degree,

this can be normal. PsychCentral’s quiz, The Loneliness Quiz, quantifies your loneliness in very general terms recognizing sometimes loneliness is normal. Social media has added an interesting twist to the concept of loneliness given that people can connect anytime, anywhere and perceive that they are not alone. A popular You Tube video The Innovation of Loneliness is worth watching and delivers an important message: social media makes us think that we never have to be alone. However, the video concludes with the idea that if we don’t know how to be alone, we will only know how to be lonely. This definitely has some truth to it. How do you push aside feelings of loneliness and face the holiday season? 1. Recognize and accept – Acknowledging your feelings of disappointment and loneliness over the holidays will help you move past them. Recognizing and accepting that you feel alone, disconnected or unhappy is okay. Labeling your emotions may help you temporize how you feel. 2. Plan ahead – The holidays are only a month away and you already know that you will be alone, that it won’t be with your family, or that it will be different than usual (i.e. death, divorce, etc). Make plans to do something new. Maybe you can plan a mini getaway or connect with an old friend. Continued on page 11.

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GOVERNMENT ACTION UPDATE

Communications Will Get a New Focus By Kevin Schwartz, BAAA Government Affairs Director

The New Year will usher in a fresh attempt by the BAAA board of directors to harness all the old and new communication tools available to a forward-thinking trade association in order to improve how it interacts with its members and public audiences. In a strategic communication initiative in mid-2015, the board determined that it should be regularly communicating with a purpose to several distinct BAAA audiences: Members, prospective members, its own leadership, governments, owners, developers, brokers and lenders. But there were processes and tools that had to be built and acquired. That part of the equation is largely done with the coming launch of the Novi AMS content management system and new website and the 200 percent growth of engagement for BAAA on its Twitter and Facebook pages in the last year. Internal communication has been enhanced with a member texting system and enhanced web capabilities for promoting events and a new management phone system. A media kit folder has made our message attractive and accessible to local journalists looking for a story, and I have spent a good chunk of time meeting with these folks, handing out folders and laying the groundwork for future coverage of the industry locally and pitching stories and angles or providing research. So the board has directed vice president Chris Koback to chair the new

communication effort with a Communication Subcommittee of the Membership Committee – effectively decoupling the effort from the Government Affairs Communications Committee. The new subcommittee will kick off its efforts with an informal roundtable open to all BAAA members in late January. The Government Affairs Committee will subsequently adjust its focus to – well – government, regulatory and legislative affairs. “I want to formalize and improve the communication to members and those outside,” says Chris. “I want us to manage the reputation, branding and PR of the association and make sure we have some structure to keep that effort in place.” Areas to target for improvement may include the timeliness of which BAAA packages its event coverage so it is not stale by the time it is offered to the press. The great photo spreads in Bayline and on the Facebook page could be enhanced by ensuring that everyone pictured is identified by name and corporate affiliation. To get that done effectively requires the calendar to be coordinated for coverage well in advance so all who are interested in helping can plan for their roles. Very soon members will be invited to join the effort starting at the January roundtable. If you have any input in the meantime, please do not hesitate to reach out to Chris at ckinflorida@gmail. com or to my contact info below. 6 • December 2016 • Bayline

MAKE OUR VOICE HEARD IN TALLAHASSEE BAAA will again be providing bus transportation to Tallahassee for the 2017 Legislative Days scheduled for Februarty 7-8. We will be arriving pre-session during committee weeks which should provide an ideal atmosphere for meeting with our elected state house representatives and senators from Tampa Bay. You will join your fellow members and peers and friends from across the state as we team up to make one loud, powerful voice on a single day. This session, FAA will advocate for the full funding of the Sadowski Affordable Housing Trust Fund and retaining the 10 percent cap on commercial property tax rates in addition to fending off a host of unnecessary regulatory actions unfriendly to the industry that are certain to come up. Registration and hotel booking is available now at http://www.faahq.org/ legislative-conference. Please do not wait as the Tally hotel block fills up very quickly and alternatives are nearly impossible to find. The bus could also fill up. Kevin Schwartz can best be reached on his cell at 727-290-8238 by phone or text, or by email at Kevin@baaahq.org. If texting, please identify yourself! And check the BAAA website for more government affairs updates. •

DIVERSITY DIGEST

Home… A Welcome Place at the End of the Day membership of a particular social group or political opinion.” This generally means they’ve fled their country and received refugee status in another country and then were accepted for resettlement by the U.S. Refugees are eligible for employment through their status.

be a student, a refugee, or an undocumented migrant farm worker.

Terminology used to discuss about culturally and linguistically diverse individuals living in the United States can be confusing. However, because the terms are important insofar as immigration status affects the benefits and services a person may be eligible for, it is helpful to better understand and define them.

ASYLUM SEEKER These individuals arrive in the U.S. with non-immigrant status and apply for asylum as they are considered in need of protection. Once they are granted asylee status, they are eligible for the same services and benefits as a refugee.

Many new arrivals will begin their new lives in an apartment rental when they arrive. A number of resources are available to help those interested in developing a better understanding of life in the United States no matter what their status.

REFUGEE Refugee generally refers to someone who has arrived through the refugee resettlement program. Under the 1951 Refugee Convention, a refugee is someone who has fled their country “owing to well founded fear of being persecuted for reasons of race, religion, nationality,

IMMIGRANT Generally, this term is used to refer to someone who voluntarily enters a new country with the intent to live and work there for an extended period of time. This includes those who enter legally (such as refugees) or illegally (undocumented individuals). An immigrant may

One of the best resources is the 2-1-1 Community Service Help Line in your community. If your apartment community has welcomed new residents from other countries at your property, everything you do to assist them will be appreciated and will create loyalty and help build a strong sense of being part of Tampa Bay.

Living conditions in many parts of the world have worsened to the point that many people are coming to this country in hope of a better future for their families often leaving behind old lifestyles, friends and jobs.

All these transplanted families are faced with sacrifices that most of us never have to deal with in our day to day activities.

The 2-1-1 Help Line provides assistance in local communities about a variety of resources: • Physical and mental health services • Employment supports • Housing • Food assistance • Services for elderly • Persons with disabilities • Children, youth, and families We all will benefit from enriching and sharing our cultures and welcoming our new residents. 8 • December 2016 • Bayline

House of Floors has been a family operated business since 1989. Over the past 22 years we have become the premier provider in the state of Florida servicing the multi-family housing industry. House of Floors climb to market leadership is the result of our persistent focus on delivering service and honesty upon which we have built our company’s reputation. We understand that in this challenging economy, you need a flooring company who you can trust to provide excellent quality, prompt service, and the most competitive pricing. We understand your needs and we can deliver!

How May We Help You?

At House of Floors we believe “We are better because we care!” Unlike our competitors, House of Floors is the only non-national flooring company that can service the entire state of Florida. Our success can be directly attributed to the way we do business. We offer the highest level of Customer Service, Coverage Area, and Turnaround Time, Quality, Competitive Pricing, and Environmental Responsibility.

Service

Does the company you are currently using, offer online, fax, phone and email ordering? Does your flooring company offer you online reporting capabilities that allow you to manage all of your ordering history? House of Floors appreciates how important your time is; therefore we strive to make every interaction with us as seamless as possible. We give every customer the ability to order in the way that is most convenient to them. Online ordering, over the phone, email, or via fax, we will take your order accurately and professionally no matter the modality you choose. We also understand the importance of “ease of doing business.” Your time is important to us. That is why we offer a full array of

reporting tools to assist your company in controlling costs through our web based application. Do you ever come across a situation where a renter didn’t care for their flooring like they should have and it did not last its typical lifespan? Have you ever had to determine what the prorated amount would be? Do you ever just need information about what was done and when? We have you covered! With a few simple clicks, you can access your Order History, Invoice History, Budget and Analysis tools, which can help you, control your capital expenditures.

Coverage Area & Turnaround Time

Do you have multiple properties across the state of Florida? Are they all serviced without additional trip charges or fees? With 8 locations across the state of Florida, we can service your property with Guaranteed Next Day Installations from the panhandle, to sunny Miami and every area in-between. Can the company you are currently using offer you same day and next day service? House of Floors provides , “Guaranteed Next Day”, and “Emergency Same Day’, and Saturday services to meet all of your flooring needs, and best of all you no longer have to pay additional trip charges that other flooring companies charge. Does the company you are using have a fully stocked warehouse to meet ALL of your flooring necessities, no matter how demanding? If you need something done now or 6 months from now, we are

ready and waiting with a fully stocked warehouse and showroom to provide you with the best in quality and service according to your demanding schedule and always at the same competitive price.

Quality

Does your carpet company provide you with licensed and insured, uniformed installers? With over 350 professional installers in Florida, we know how to guarantee the highest quality of work and materials. Our installers are prompt, efficient and highly skilled in flooring installations. From the moment a House of Floors uniformed installer arrives on your property, you can be assured that they will conduct themselves professionally and with as little disruption as possible to your property's residents and to your staff. Best of all, you can rely on the quality of our work. Our installers are fully licensed and bonded. Do you know if the company that you currently use can promise that? Do they have a quality assurance program, to ensure consistent quality work, every time? House of Floors has a quality assurance program to ensure our installations and materials always meet or exceed our quality assurance standards. Our installers are consistently graded on every aspect of their work, from the appearance, to timeliness and quality of installation. If you choose House of Floors, you can rely on the work to be completed on time, with the highest quality materials. House of Floors will not cut corners at the expense of your company or your residents - every time, guaranteed!

Peace of Mind

Do they provide lifetime installation warranties for the life of the carpet? If not, why are you still using them? House of Floors will change the way you handle your flooring needs! As repairs arise not related to normal “wear and tear,” all you need to do is contact us and we will take care of it, free of charge, for as long as you continue to do business with our company! How much money could that add to your bottom line?

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Competitive Pricing

Does your flooring company offer competitive statewide pricing across every property? Every proposal and installation is accompanied with 1/4” scale seaming diagrams. These plans are drawn to provide you with consistent yardage and cost savings. For companies with multiple locations, House of Floors is also proud to offer volume pricing in the event your property is undergoing a rehab or capital improvement upgrades.

Environmental Responsibility

Is your current company environmentally responsible? Are you aware your environmental impact? It is up to all of us to ensure we minimize our environmental impact as much as possible, so this planet can be left for future generations to enjoy as we have. We are doing our part with an industry changing initiative to provide “cradle to cradle” solutions for your flooring needs. We p r o v i d e m a t e r i a l s t h a t a r e environmentally friendly and will never enter a Florida landfill. Our exclusive “Eco” line of carpet provides your company with a way to control your company’s environmental footprint. To learn more about our “cradle to cradle” philosophy look us up online at www.houseoffloors.com

Don’t wait, contact us today! We at House of Floors only know how to conduct business one way and it starts with honesty. We can appreciate competition in our industry, and understand that you have a choice in which company you decide to use, so whether you are looking for the best service, coverage area, turnaround time, quality, competitive pricing or the most environmentally friendly company, you will find everything you’re looking for with House of Floors!

MAINTENANCE MATTERS

Drain S.O.S. The winter holidays are a festive time for many of your residents, but they can also be a particularly tough time for your plumbing and sewer lines. The incorrect disposal of cooking grease, overuse of garbage disposals and improper or excessive disposal of paper waste can result in clogged drains and are frequent culprits of pipe clogging sewer problems during this time of year. Garbage disposals increase the kinds of items that can be safely disposed of by finely chopping up waste material small enough to be carried away by the waste water in the pipes. Grease buildup problems can start slowly over time and finally come to fruition in the form of a clogged sink when your residents least expect it, when they need the use of their sink the most.

No one wants to be the lucky “on call” recipient of the panic phone call from a resident on Christmas morning who is in tears and telling you about the overflowing sink. Before the holiday, consider sending a reminder to residents about garage disposal etiquette. These simple reminders may help save the big day for everyone. • Turn the cold water on first, then start the disposal. Put small amounts at a time in the disposal until you have completed the task. Turn off the disposal and let the water run 15 - 20 seconds longer. • Never pour oil or grease down the drain. Baking, frying and roasting can result in beautiful holiday dinners, but also in excess cooking oils, grease and fats that need disposal. Rather than pour

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them down a drain, put cooled fats and oils into a garbage bag or into a sealed container before disposing in the trash. Even small amounts of grease can cause a problem. • Take care with table scraps. Rather than use a garbage disposal, avoid using the disposal for celery stalks, poultry skins and bones, starchy potato peels, rice, banana peels and stringy fibrous waste (coffee grinds, corn husks) down the drain. • Always ask the resident if they have used a drain cleaner before you begin the service call to avoid the potential danger of a chemical burn. Information for this reminder provided in part by www.solvitnow.com and www. allstate.com/blog •

Continued from page 4.

If you are staying home, plan out your day, perhaps with a classic Christmas movie, a delicious meal and a special book. 3. Connect with others – If you won’t be with loved ones, you may want to seek out other people in your situation. Do you know someone at work, school or your neighborhood who is also alone? Is there a church you have been thinking of checking out? If you are with friends or family, but a rift is making you feel lonely, maybe it’s time to put your anger aside. 4. Be realistic – Who said Christmas has to be perfect? It is just another day and things may not go as planned. Ilness, snowstorms, and travel mishaps may leave you alone, but you can still find ways to enjoy your own company. 5. Engage in stress-relieving techniques – This might be the time of year to start a meditation practice or a mind-body exercise such as yoga. Other great relaxing activities include a warm bath or listening to soothing music. Take care of the most important person – YOU! Shared and reprinted with thanks from Sara T, M.D. Inspire. Educate. Motivate. Your online prescription for wellness. www. saratmd.com • 11 • December 2016 • Bayline

Good Customer Service Never Goes Out of Style Nancy Friedman, president of Telephone Doctor Customer Service Training, is a featured Customer Service speaker at franchise, association, and corporate meetings around the world. A popular radio and TV guest, she has appeared on numerous network programs. Nancy is the author of 9 books sharing her passion to help corporate America improve their communications skills through the material she delivers. She is a frequent Bayline contributor. This month, you’re invited to take the Telephone Doctor® Ten Point Customer Service Self Assessment Quiz and share it with your team.

Our entire staff has been comprehensively trained on the techniques needed to handle, defuse and retain angry residents:

Invest three minutes in the health of your organization by completing this Ten Point Customer Service Self Assessment Quiz. To gain greater insights, you’re welcome to copy this assessment and distribute it to others in your organization.

When an employee has a performance shortfall, our managers are trained to implement a proven coaching process:

When completing this form, think about your experience, your co workers’ experience and most important, how you’d imagine your residents might answer each question. Select a number from 1 to 5.

Customer service employees at our organization know how to present negative information in a positive way:

Disagree 1 2 3 4 5 Agree When handling calls from our residents, all our team members employ a uniform, effective greeting: Disagree 1 2 3 4 5 Agree

Disagree 1 2 3 4 5 Agree

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Our team is skilled at knowing how and when to use a variety of questioning techniques in their customer interactions:

Residents are usually astounded by the high level of care they receive from our team:

Disagree 1 2 3 4 5 Agree Disagree 1 2 3 4 5 Agree New employees are well educated on issues such as dress code, limits on personal calls and steering clear of office politics: Disagree 1 2 3 4 5 Agree Our customer service contact employees do a great job of rapport building and making our residents feel like friends: Disagree 1 2 3 4 5 Agree When a team member is having a Abad day,@ that negative emotion is NEVER obvious to a prospect/resident: Disagree 1 2 3 4 5 Agree At our organization, co workers are always treated as well as we try to treat our residents:

Total Score: ________ 45 to 50 If this is an accurate assessment, we’d like to congratulate you. If your residents rate you this high, you’re obviously doing many things very well. 27 to 44 Most organizations rate themselves in this range, about average, but still not excellent. How would your residents likely answer the same evaluation? 26 or below Congratulations on recognizing a shortfall. You’ve taken the first step on the road to improvement. The next critical step is to begin steps to fixing it. Reprinted with thanks from www.telephonedoctor.com •

Disagree 1 2 3 4 5 Agree

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Holidays Networking Etiquette By David McLauren, Ph.D.

Holidays networking etiquette is important this season. Diane Gottsman says a few tips can help and enhance your networking and holiday events. Small talk takes effort, skill, and practice. A good conversationalist must do much more than simply make party talk, one must know how to put others at ease. Whether you find yourself networking at a social function, a business event, or at a charitable fundraiser, here are etiquette guidelines that will help you put your best foot forward and build relationships with new people you meet.

1. Eat before you go. Have a light snack before leaving the house or office so your stomach doesn't growl louder than your introduction. 2. Face check! Before you enter the event, take a private moment (emphasis on private) to check yourself in the mirror — teeth, nose, eyes, hair. Avoid using the reflective glass window on your way in to the building. 3. Hold only a glass or a plate of food in your left hand. This allows you to keep your right hand free for the customary handshake. Holding a cold, wet

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14 • December 2016 • Bayline

glass with your right hand ensures you will give a clammy and cold handshake. Avoid eating messy foods that require you to wipe off your right hand before a handshake. Stay away from sticky foods that will require you to clean or lick your fingers. 4. Make a confident introduction. Offer both your first and last name when making an introduction. Giving only your first name comes across as nervous and unsophisticated. 5. Extend your right hand first. A handshake always accompanies a greeting or introduction. Make sure your handshake is firm and stable, rather than weak and shaky. You get one chance to get it right, and by all means, never ask for a "re do!" 6. Remembering names can be tricky. So often we are more concerned with our own introduction than committing the other person's name to memory. Networking functions are a great place to practice our listening skills and name recall. One way to remember a name is to repeat their name back immediately after they introduce themselves. If you still find that you have forgotten, ask again by saying, "Please remind me, your name is?" 7. Ditch the sales pitch. Make it a point to make genuine conversation that may—or may not—lead to potential business at a later date. Nobody wants to get stuck talking to someone who is peddling their wares.

8. Make yourself interesting. Once you've exchanged names and learned a bit about each other's careers, be ready with a list of conversation topics. Current events, books, movies, sports, and hobbies are always a great place to start. Walk into the event with a few topics in mind that you can use to hold up your end of a conversation. Study up on current events and be ready to make conversation. Listen 60 percent of the time and talk and ask questions 40 percent of the time. 9. Name tags go right. It is your responsibility as a good guest to oblige the host by wearing a name tag when offered— even if you don't want to ruin the look of your outfit. The name tag is worn on the upper right shoulder—not the hip, thigh, or on your purse—to follow the line of sight of the handshake.

12. Say hello and goodbye with the same gesture. In business, a handshake is the customary greeting and at social events, there are usually a lot of hugs being exchanged. If you greet with a handshake, close the conversation with the same way. If you both hugged as a friendly "hello," shaking hands "goodbye" will send the message that something went terribly wrong during the conversation. 13. Always let the host know you are leaving. It's bad form to slip out the back door, find your host and thank them for the invitation. Make sure to tell them how much you enjoyed the party, even

Social interaction is anything but formulaic. But using these tips as a guideline will help you navigate social mingling and arm you with the gift of small talk. Before you know it you will be leaving every party with several new connections, that may turn into good business or even good friends! Happy Holidays! Reprinted with thanks from davidmclauren.com •

Time is Money. BREAK-THROUGH!® puts your property back into service fast with a quick dry time of 15-20 minutes!

10. Don't spend the evening catching up with friends. Say hello to those you know, but make it a point to spend most of your evening meeting new people and making new contacts. 11. Close the conversation gracefully. After you've spent approximately five minutes visiting with someone new, let them move on so you both can continue to meet other people. Exiting is as easy as extending your hand for a handshake and saying "It's been nice talking with you" or "Good to meet you, I look forward to talking with you again." Don't make promises to call or get together again soon unless you intend to follow up.

though you may have found it to be a bit boring.

For more information or to find a PPG Paints location near you visit ppgpaints.com

©2016 PPG Industries, all rights reserved. PPG Paints Logo and PPG Paints Logo & Design are trademarks and Break-Through! is a registered trademark of PPG Industries Ohio, Inc. 15 • December 2016 • Bayline

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PHOTOS

Enjoy these photos from Maintenance Appreciation Night and Cornhole Tournament at Beach Bar Restaurant!

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PHOTOS

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PHOTOS

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2016 NAA Credential Graduates Here is a list of all the graduates who completed NAA Designation Classroom Courses in 2016 (does not include NAA On-line Course Graduates).

Kate Adams Rose Alcala Diana Conaty Denise Davenport Carol Dollar Charessa Doty Tamaria Freeman Xzavian Johnson Dorothy Johnson Darcie McDonough Angela McDougall Corey Norman Carmen Sierra Diana Williams Antoinette Williams

10/31/2016 10/14/2016 11/29/2016 5/18/2016 4/5/2016 11/9/2016 7/24/2016 7/24/2016 5/11/2016 7/23/2016 6/9/2016 9/27/2016 6/6/2016 4/30/2016 4/4/2016

Meadow Wood Royal American Mgmt MAXX Properties MAA Carroll Management Clearwater Housing Auth Pinellas Housing Auth Greystar Meadow Wood Watkins Meadow Wood Carter-Hasten Peagasus Comm Service Foundation Carroll Management

Pete Wheeler

8/24/2016

Chadwell

Michael Allen Corey Baker Jesse Bardwell Carmine Barone James Brock John Bullard Richard Caporuscio Jeremy Casey Sigfredo Colon Joel Dawkins Michael Emore Carlos Espinosa Donald Falkiewicz

9/23/2016 9/27/2016 10/7/2016 9/24/2016 9/27/2016 9/24/2016 10/21/2016 9/27/2016 10/1/2016 9/27/2016 10/17/2016 10/20/2016 9/27/2016

TLC Management Meadow Wood MAA Meadow Wood MAA MAA Comm Service Foundation MAA PSDM (Pacifica) PSDM (Pacifica) Continental Properties Leland Enterprises (LEI) MAA

Paul Flores Nicholas Grubbs Jose Hernandez Yoan Hernandez Melvin Herring Michael Jackson Hoytt Johnson Donald Kelly Devon Malcolm Santos Morales Greg Olmstead Rodney Osborne James Parent Julio Paz Marc Pedigo Norman Perez Freddy Pichardo Avery Queely Randy Rivera Miguel Rojas Grant Strength Chris Stringfield Neil Sutherland Leroy Turknett Daniel Van Liew Carlos Vazquez Mike Wakeland

10/21/2016 10/9/2016 10/15/2016 10/15/2016 10/6/2016 9/29/2016 10/13/2016 10/15/2016 10/18/2016 10/14/2016 9/29/2016 9/28/2016 10/19/2016 10/10/2016 10/21/2016 10/19/2016 10/21/2016 10/27/2016 9/28/2016 10/15/2016 10/21/2016 10/4/2016 10/25/2016 10/16/2016 10/19/2016 11/18/2016 10/12/2016

Franklin Street Meadow Wood Meadow Wood PSDM (Pacifica) Milestone Management MAA WRH Realty Services Greystone Greystone MAA PSDM (Pacifica) MAA Continental Properties ZRS Management MAA Franklin Street Franklin Street PSDM (Pacifica) CT Group, LLC Milestone Management Milestone Management Comm Service Foundation PSDM (Pacifica) WRH Realty Services Sentinel Real Estate Leland Enterprises (LEI) MAA

Ann Diep Leonard Kendrick Douglas Kahri

6/3/2016 6/11/2016 6/6/2016

Milestone Raymond James Carter-Haston

Douglas Kahri with The Addison Apartments (center) with his Regional Manager, Sonnie Funck (left) and Debra DeSmidt with BAAA.

27 â&#x20AC;˘ December 2016 â&#x20AC;˘ Bayline

IT’S TIME TO GET ON THE BUS FAA LEGISLATIVE CONFERENCE February 7 & 8, 2017 Hotel Duval (FAA Host Hotel) 888-717-8854 or Candlewood Suites (BAAA Optional Hotel) 850-597-7000 Ride the Bus with BAAA when we depart on Tuesday, February 7 at 7am from CORT Furniture, 7817 North Dale Mabry Hwy, Tampa FL 33614. Plan to arrive between 6:30- 6:45am to allow time to stow your luggage, enjoy a cup of coffee and settle in for the trip. Information and schedules for our visit will be handed out on the bus. Don’t forget to bring your business cards to drop off on your visits. NOTE: YOU MUST REGISTER WITH FAA TO ATTEND THE CONFERENCE AND BAAA TO RESERVE A SEAT ON OUR BUS! Register for the conference at: http://faahq.org/legislative-conference Sign up for the bus at: http://www.baaahq.org FAA Registration fee of $115 includes: legislative briefing, reception, and dinner. Deadline for the conference registration and hotel room reservations is Tuesday, January 13, 2017. There are two hotel options available: Option 1) Hotel Duval, FAA Room Rate is $189. Call 888-717-8854 and mention “Florida Apartment Association” to receive the discounted group rate. Option 2) Candlewood Suites, BAAA Room Rate is $94.95+tax. Please call 850-597-7000 and mention “Bay Area Apartment Association” to receive the discounted room rate. If you have any questions, please call BAAA at 813-882-0222. 28 • December 2016 • Bayline

EDUCATION & EVENTS JANUARY 19

JANUARY 24

FEBRUARY 3

BOARD OF DIRECTORS MEETING

MORNING MOTIVATORS "STATE OF THE MARKET"

MAINTENANCE MANIA

4:30 to 6:00pm Sheraton Suites 4400 W Cypress St Tampa, FL 33607

Sponsored by RentPath Eligible for .5 CEC's 9:00 to 10:30am HOST Community: The Landings @ Boot Ranch 212 Katherine Blvd Palm Harbor 34684 Free for Attendees RSVP Required to insure "Breakfast for Everyone" Sponsor Fee $99.00 Sponsor Supplies Breakfast and 30-minute "Mini-Education Seminar" Limit of 2 non-competing companies

All Members are welcome to attend our Board of Directors Meeting! To insure adequate seating, reservations are mandatory for this meeting. If you plan on attending, please register.

JANUARY 19 DINNER MEETING LEGISLATIVE UPDATE with Marian Johnson 6:00 to 9:00pm Sheraton Suites 4400 W Cypress St Tampa, FL 33607 $45 Member $55 Non-Members Marian Johnson with the Florida Chamber of Commerce will be giving a legislative update and outlook.

Monthly Education Outreach Meetings for Managers and staff will be held the 4th Tuesday of each month. All surrounding Community Managers and staff are invited, including non-members! Join us for breakfast and sharing your "Comps." You'll learn more about BAAA's education, events and more!

JANUARY 26 & 27 CERTIFIED POOL OPERATOR (CPO)

Register for any event at www.BAAAhq.org QUESTIONS? CALL BAAA (813) 882-0222 Reservation and cancellation deadlines are 48 hours prior to event. No-shows and non-cancelled reservations will be billed.

8:00am - Check-In 8:30am to 5:00pm - Class Lunch Provided Location TBD $279 Members $309 Non-Members Registration/payment deadline: January 16, 2017 This CPO course covers Florida (and many other states) Law 64E-9.018 Public Pool Service Technician Certification. Offered through the National Swimming Pool Foundation (NSPF) with a certified NSPF Instructor. Certified Pool Instructor: Vann Flippin National Swimming Pool Foundation, Lic# 32*100914 29 • December 2016 • Bayline

5:30 to 9:00pm Egypt Shriner's Activities Hall 4050 Dana Shores Dr Tampa FL 33634 $35 Members $40 Non-Members

FEBRUARY 10 EPA/UNIVERSAL CERTIFICATION CLASS Presented by: Vann Flippen (Chadwell Supply) 8:30am - Check-In 9:00am to 4:00pm - Class Lunch provided Location TBD $169 Member $199 Non-Members Full payment due by January 3, 2017 The Federal Clean Air Act, Section 608, requires that persons who service air conditioning and refrigeration systems containing certain regulated refrigerants be certified under an approved Federal Environmental Protection Agency (EPA) approved course. Through the ESCO Institute, Chadwell supply is able to offer this Universal Certification. Only certified technicians may purchase any regulated refrigerants or pre-charged part with a regulated refrigerant from Chadwell Supply or other HVAC suppliers.

FEBRUARY 7&8 FAA LEGISLATIVE CONFERENCE Register at http://faahq.org/ legislative-conference Sign up for the bus at: http://www.baaahq.org

Presented By

Friday

February 3, 2017 5:30-9:00pm Egypt Shriner’s Activity Hall 4050 Dana Shores Dr • Tampa, FL 33634 Presenting Sponsor