2018-2019 Strategic Goals
Our Vision for Carrollton:
To be the community that families and businesses want to call home
Financial
Build and maintain a consistently thriving and diverse financial base while being outstanding stewards of City resources Strategies: • Increase the property tax base • Increase the sales tax base • Attract new businesses • Allocate resources for optimal results
CUSTOMER
In each interaction, deliver a comfortable, informative experience where every customer feels valued Strategies: • Improve accessibility to the services we provide • Improve our reputation and brand • Ensure that we are culturally inclusive and responsive
Internal Process
City processes enable us to deliver highest-quality, most expedient, and friendly service every time Strategies: • Establish a process for continuously seeking out best practices to regularly evaluate and improve internal processes • Judiciously invest in technology to improve effectiveness and efficiency
Culture/ Human Resources
City employees are empowered and trusted to work as a team to deliver exceptional service Strategies: • Ensure that all City employees embrace and exemplify the Council Vision • Ensure City employees have the resources necessary to do their job • Invest in the professional development of City employees
2018-2019 Carrollton City Council Standing l-r: Councilmember Steve Babick, Councilmember Frances Cruz, Councilmember Pat Cochran, Councilmember Mike Hennefer, Councilmember Glen Blanscet Sitting l-r: Deputy Mayor Pro Tem Young Sung, Mayor Pro Tem John Sutter, Mayor Kevin Falconer, City Manager Erin Rinehart
The Council typically meets on the first and third Tuesday of the month at City Hall, 1945 E. Jackson Road. The Council worksession begins at 5:45 p.m., followed by the regular City Council meeting at approximately 7 p.m. Agendas are available at City Hall and online 72 hours prior to each meeting.
Mayor and City Council | P.O. Box 110535, Carrollton, Texas 75011-0535 972-466-3001 | mayor.council@cityofcarrollton.com | cityofcarrollton.com/council