Good customer service

The 3 top customer service interview questions and how to answer them. Stand out in your interview as the right candidate for the customer service job.

Turning a lead into a customer won't happen overnight. You have to create a customer journey. Part of this journey is creating an exceptional customer experience. Here are 6 strategies that you should be intentional about: 1. Treat customers with respect Sooner or later, when dealing with a large number of customers, it is inevitable to run into a disagreement that just cannot be resolved properly. Anyone who's been in business for a while has had these 'impossible' customers, and it's never…

10 Positive Phrases for Customer Service

A.I. Customer Service - blog illustration designed by Rick Pinchera. Connect with them on Dribbble; the global community for designers and creative professionals.

Customer service training that creates customer loyalty is essential to business success. Learn the 6 essential keys to creating customer loyalty.

From bringing in referrals to charging higher prices, high-quality customer service can mean the difference between a business that barely makes it by and a flourishing brand that consistently thrives. This guide covers thirteen ways to improve customer service in your business.

Live agent assistance tends to be required at pivotal moments in the customer journey. Therefore, it is critical that customer service professionals are able to assist customers quickly and effectively. However, there are a host of reasons why service staff can come unglued, with the customer experience suffering as a result. This infographic from Provide Support examines 15 of the most common reasons that customer service professionals fail to deliver the service standards expected. [Click…

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. Here are 10 different ways that angry phone calls can be de-escalated and handled using good customer service.

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Free and Funny Workplace Ecard: My customer service voice is actually a different person. I have no clue who that even is. Create and send your own custom Workplace ecard.