Jen will explain how building relationships with your customers is like dating. Treat them well, take them on a journey and it could be the start of something beautiful!
Connect Fort Wayne is hosting its fifth annual ideas conference on May 16, 2015 at the Parkview Mirro Family Research Center. The event will focus on ideas in four main categories: community, education, commerce, and wellness. Specifically, they will feature both local and national speakers discussing ideas that impact Northeast Indiana. In addition to talks, the event aims to create opportunities for people to connect, build on the ideas presented, and potentially experience new activities through engagement stations.
One of the chief complaints researchers hear, qualitative researchers in particular, is that people don’t know what to do with the findings once they have them. Yes, they’re interesting, yes they’re inspiring. But application can be daunting. The goal of this webinar is to provide an overview of how to put qualitative findings into practice. It will cover three categories:
The four pillars of innovative thinking
The 5 A model for making findings actionable
An approach for assessing ideas and outcomes
Gavin has over 19 years of product development, strategic planning, and consumer research experience, with 16+ years experience in digital research & planning. His expertise lies in uncovering insights for strategic cross-channel marketing and design applications. He has conducted research and strategic development projects for a broad range of clients including Bayer, Chrysler, Ford, Kellogg’s, American Century, Kashi, Gatorade, GSK, Kimberly-Clark, Edward Jones, SAP, Cars.com, MillerCoors Brewing, H&R Block, Hostess, Eli Lilly, Motorola and Sprint.
The communications industry is in a period of massive change. It is a time when more than ever, we need to be grounded in an understanding of people’s evolving behaviour and needs. But at this moment of opportunity the industry is waking up to the fact that instead of leading the way, a lot of qualitative research is based on faulty assumptions, has not kept up with cultural change or scientific learning about how the brain works, and may actually be hindering success. This is not the fault of researchers: most companies use market research poorly and don’t ask for innovation in research. But this situation runs the risk of damaging qualitative research’s value and credibility at a time when it is most needed; and researchers, clients, and agencies need to work together to win that credibility back.
The document discusses how social marketing can be used to engage target audiences through social media to achieve organizational goals, providing examples of successful social marketing campaigns and recommendations for identifying relevant audiences, social media tools, and allocating limited resources for maximum impact. Key advice includes researching audience preferences, testing approaches, and learning from less successful examples.
The power of co-creation | Video for charities | Conference | 25 April 2019CharityComms
Joe Wade, filmmaker, TV writer, producer and CEO, Don't Panic London
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Here you can find 21 ways to boost your event or conference. Cyriel has a lot of experience as Master of Interaction and loves to share his knowledge and experience in some very practical ways to inspire, engage and wake up your audience. Enjoy!
Cardiff university 7 pillars of campaign analyticsAndy Green
What are the key issues in campaign analytics in modern-day public relations? Here I set the changing context for evaluation in PR practice and what I call the '7 Pillars for Campaign Analysis'.
The document provides tips on successful selling strategies. It emphasizes focusing on how you sell rather than what you sell. Key points include perfecting other's ideas, being passionate and authentic in selling ideas, the importance of in-person presence at industry events, using social networks like LinkedIn and Twitter, creating memorable impressions through innovation and differentiation, knowing your market position, following up with customers, telling stories to personalize sales pitches, executing above expectations for performance, and taking a partnership mentality to drive organic growth. The overall message is that how you sell is more important than what you sell.
Connect Fort Wayne is hosting its fifth annual ideas conference on May 16, 2015 at the Parkview Mirro Family Research Center. The event will focus on ideas in four main categories: community, education, commerce, and wellness. Specifically, they will feature both local and national speakers discussing ideas that impact Northeast Indiana. In addition to talks, the event aims to create opportunities for people to connect, build on the ideas presented, and potentially experience new activities through engagement stations.
One of the chief complaints researchers hear, qualitative researchers in particular, is that people don’t know what to do with the findings once they have them. Yes, they’re interesting, yes they’re inspiring. But application can be daunting. The goal of this webinar is to provide an overview of how to put qualitative findings into practice. It will cover three categories:
The four pillars of innovative thinking
The 5 A model for making findings actionable
An approach for assessing ideas and outcomes
Gavin has over 19 years of product development, strategic planning, and consumer research experience, with 16+ years experience in digital research & planning. His expertise lies in uncovering insights for strategic cross-channel marketing and design applications. He has conducted research and strategic development projects for a broad range of clients including Bayer, Chrysler, Ford, Kellogg’s, American Century, Kashi, Gatorade, GSK, Kimberly-Clark, Edward Jones, SAP, Cars.com, MillerCoors Brewing, H&R Block, Hostess, Eli Lilly, Motorola and Sprint.
The communications industry is in a period of massive change. It is a time when more than ever, we need to be grounded in an understanding of people’s evolving behaviour and needs. But at this moment of opportunity the industry is waking up to the fact that instead of leading the way, a lot of qualitative research is based on faulty assumptions, has not kept up with cultural change or scientific learning about how the brain works, and may actually be hindering success. This is not the fault of researchers: most companies use market research poorly and don’t ask for innovation in research. But this situation runs the risk of damaging qualitative research’s value and credibility at a time when it is most needed; and researchers, clients, and agencies need to work together to win that credibility back.
The document discusses how social marketing can be used to engage target audiences through social media to achieve organizational goals, providing examples of successful social marketing campaigns and recommendations for identifying relevant audiences, social media tools, and allocating limited resources for maximum impact. Key advice includes researching audience preferences, testing approaches, and learning from less successful examples.
The power of co-creation | Video for charities | Conference | 25 April 2019CharityComms
Joe Wade, filmmaker, TV writer, producer and CEO, Don't Panic London
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Here you can find 21 ways to boost your event or conference. Cyriel has a lot of experience as Master of Interaction and loves to share his knowledge and experience in some very practical ways to inspire, engage and wake up your audience. Enjoy!
Cardiff university 7 pillars of campaign analyticsAndy Green
What are the key issues in campaign analytics in modern-day public relations? Here I set the changing context for evaluation in PR practice and what I call the '7 Pillars for Campaign Analysis'.
The document provides tips on successful selling strategies. It emphasizes focusing on how you sell rather than what you sell. Key points include perfecting other's ideas, being passionate and authentic in selling ideas, the importance of in-person presence at industry events, using social networks like LinkedIn and Twitter, creating memorable impressions through innovation and differentiation, knowing your market position, following up with customers, telling stories to personalize sales pitches, executing above expectations for performance, and taking a partnership mentality to drive organic growth. The overall message is that how you sell is more important than what you sell.
The planning, creative and broader marketing community uses insights or an insight to get to ideas that will solve their marketing or business problems. This is a brief exploration into the definition of the insight.
A talk on the challenges facing market research, especially qualitative research, in an era of ROI.
Is qual actually helping us make better decisions? Or has it failed to keep up with the world around it?
Bringing GOSH to life with VR | Video for charities | Conference | 25 April 2019CharityComms
Mark McKenzie-Ray, digital content manager, GOSH Children's Charity
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
MN AIGA Design Camp 2014 - Modern Branding with Zeus JonesZeus Jones
Designers at Zeus Jones don’t just push pixels. In addition to solving a wide array of design challenges, the team actively contributes to overall brand strategy and solves real business problems to make a meaningful impact for clients. Designers are deeply involved in every step of the process — from running workshops and leading inter-departmental teams to managing client relationships.
This hands-on workshop will take you through the unique process that drives design thinking at Zeus Jones. You’ll solve a brief by identifying a strategic design opportunity, developing preliminary design treatments and preparing your pitch for the client. You’ll see how pushing your strategic and creative thinking beyond typical agency expectations can deliver bigger, better results for clients while also boosting your own capabilities across the board.
Zeus Jones believes actions speak louder than words, that modern businesses are defined not by what they say but what they do. Zeus Jones’ mission is to help build modern businesses. The company opened its doors in 2007 in Minneapolis and expanded to include a San Francisco office earlier this year. Clients include General Mills, Nestle Purina, Nike, Nordstrom and Post-It.
Presentation from Planningness, October 17 2009, by Jason Oke and Gareth Kay.
For more on the event & speakers check out http://www.planningness.com
http://www.jasonoke.com
http://www.garethkay.com
This document provides 6 steps for successful NSIP consultation: 1) Understand why consultation is needed, 2) Use the right tools for the job, 3) Deliver on promises to stakeholders, 4) Map who is affected and where, 5) Clarify what can be influenced in the consultation, and 6) Keep proper records of the consultation process and outcomes. Effective consultation requires identifying and engaging stakeholders, providing accurate and transparent information, and demonstrating how feedback was incorporated into final decisions. Documentation should show an audit trail of the consultation and any changes made to the project.
This document provides live feedback from people who attended workshops and talks given by Jon. The feedback highlights that the events were genuinely helpful, stimulating, provided a maverick's take on branding, contained vast amounts of information and examples, exceeded expectations by being engaging and interesting, and will inspire one attendee to be more social online.
The document discusses insights, what they are, where they come from, and why they are important for marketers. It defines insights as deep understandings of the "why" rather than just the "what" of human behaviors and motivations. Good insights unlock opportunities for growth and spark new ideas. The document provides examples to illustrate the difference between insights, facts, and observations. It also lists many potential sources for finding insights, including consumer research, social media, behavioral science, and more. Finally, it emphasizes the importance of asking "why" repeatedly during research to discover meaningful insights.
The document discusses the need for changes in the planning process for advertising. It outlines 3 main problems: 1) advertising is operating in the wrong business model and not considering culture, 2) there is a disconnect between commercial and social aspects of branding, 3) common advertising objectives like awareness are no longer effective. The document argues for a new approach where planning has a point of view on the world rather than just the category, understands social interests, and creates additive interactions rather than interruptive ads. The goal is to plan for a different outcome through new ideas that solve business problems in a culturally positive way.
Intro to Content Marketing Consultancy TBC Jon Burkhart
Welcome to TBC. We offer content creation masterclasses for people who don’t do ‘training’ as well as practical consulting on content strategy and rapid content development. Both are aimed at client/agency thinkers and doers.
The document summarizes findings from a 3-day discussion on Twitter about the current relevance of the creative brief. It provides recommendations, including that briefs need to be better tailored to different projects and allow for ongoing collaboration. It also discusses themes that the brief is fundamental but needs updating, and that the briefing process and conversations may matter more than the written brief itself. Energy should be put on understanding creative needs and managing multiple conversations.
Making Your Messages Stick! Presented by Cathy McNally Innovation Women
You can’t succeed as a speaker unless you deliver a message that sticks with listeners days, weeks, and months after they hear it. But how do you create and deliver a message that listeners will recall and even share with others? What facts and stories should you share and HOW should you share them so that you connect with your audience and then change them (at least a little bit)? Even those who may disagree with you?
In this webinar, you’ll learn a “recipe” for creating “Sticky” messages that will help you persuade, influence, motivate, and more. We’re going far beyond “tell them what you’re going to tell them, tell them, and then tell them what you told them.” You will leave the webinar knowing the “6 Elements of Stickiness,” and how and why to use them.
Join this webinar and come away with an understanding of:
- How to get tension into your talk, and why you must have it
- How to speak to your listeners’ brain as well as their ears
- How to use questions to make audiences love you
Designing beautiful & effective sites for non profitsEve Simon
Eve Simon discusses common myths about web design for non-profits and provides tips for creating effective designs. She debunks the myths that design is universal, organizations all want the same thing, and sites should solely reflect an organization's structure. Simon emphasizes starting a dialogue, doing research on goals, audiences and competitors, and developing multiple concepts without forcing ideas. When mission and message combine, the design can have a strong visual impact and focus on engaging the target audience.
What is an Insight? A disturbance in discourse...Flamingo
Our widely held beliefs of our understanding of insight are holding us back. Andy Davidson, Head of UK Practice at Flamingo explains all in this presentation.
Presented at APG's Noisy Thinking event on What is an Insight?
Creative Re:Brief. A New Creative Brief For A New WorldRobert Graup
This document discusses the need to re-examine and improve upon the traditional creative brief format. It notes that consumers increasingly feel overwhelmed by advertising and feel ads get in the way of their daily activities. The brief argues that advertising needs to shift from interruption to engagement by providing useful ideas and positive experiences for consumers. It provides questions account planners can ask to reframe briefs around the objective, target communities, and generating useful ideas that audiences will want to invite into their lives and share with others. The goal is to move away from simply telling audiences messages and instead enabling them to tell stories about brands.
In 2010, William & Mary established the Office of Creative Services within the university’s central communication division. This "in-house agency" blends the capabilities and talents of the former university publications office and the former university web team. Creative Services offers an array of services in support of university-level communication and is committed to a strategic approach for university messaging.
This presentation will focus on 1) the assessment required to evaluate needs and build consensus for a creative services organization on your campus, 2) the transitional and organizational development challenges that will be present when bringing a new creative services unit to life, 3) the metrics used to evaluate the success of the first 18 months.
Download the podcast: http://2011.highedweb.org/presentations/MMP1.mp3
The document summarizes a presentation by Juliet Richardson about how UX alone is not enough and designers need to think beyond UX. Richardson discusses how beautifully designed interfaces will not succeed if the underlying proposition or content is not appealing to the target audience. She provides examples where UX improvements did not translate to business goals like increased signups or donations because the content or user needs were not properly understood. Richardson argues that UX practitioners need to consider strategic business objectives, user research, content strategy, and organizational alignment in order to ensure UX delivers value beyond just usability.
A practical guide to Creative Briefs and Briefingsnickdocherty
The document discusses creative briefs and briefings, providing examples and best practices. It emphasizes that briefs should tell a story with a beginning (challenge), middle (solution), and end (insight), and pass the "why should anyone care?" filter. Briefings are meant as a starting point for an interactive conversation rather than a presentation, with the goal of inspiring teams to solve the client's problem in a way people will care about.
Introduction to Pop Up Design Studios: An Approach to Culture Change Meg Lee Weir
The document discusses the concept of a pop-up studio as a temporary space to experiment with ideas, crowd source perspectives from impacted communities, and design solutions collaboratively. It provides examples of potential pop-up studio locations and topics around human capital and corporate citizenship. The document also lists questions to get a pop-up studio started and actions that can help participants empathize with each other and communities, as well as tap into their creativity.
TOGETHER WE LAUNCH ANEW VISION OF THE FUTURE. (1)Rocio Fernandez
This document introduces Extroveert and Play&Tell, an interactive event where friends try new technologies and products together. Play&Tell aims to get genuine insights about products to help with development. People attend for quality time with friends discovering innovations. The research collects in-depth metrics and insights to improve products before major investment. Play&Tell's goal is to understand customer needs and produce products people truly love, which can change the world. Various research methodologies are employed to connect with audiences authentically.
Personas Bootcamp - Where Product Meets User NeedsMauricio Perez
The document outlines a 1.5 hour bootcamp on personas. It will cover what personas are, why they are used, how to create them, analyzing research data, and using personas effectively. Attendees will learn about creating personas through field research interviews and exercises in affinity mapping, persona creation, and scenario illustration. The goal is to help participants develop empathy for target users by representing them as personas in order to design with the user's needs and goals in mind.
The planning, creative and broader marketing community uses insights or an insight to get to ideas that will solve their marketing or business problems. This is a brief exploration into the definition of the insight.
A talk on the challenges facing market research, especially qualitative research, in an era of ROI.
Is qual actually helping us make better decisions? Or has it failed to keep up with the world around it?
Bringing GOSH to life with VR | Video for charities | Conference | 25 April 2019CharityComms
Mark McKenzie-Ray, digital content manager, GOSH Children's Charity
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
MN AIGA Design Camp 2014 - Modern Branding with Zeus JonesZeus Jones
Designers at Zeus Jones don’t just push pixels. In addition to solving a wide array of design challenges, the team actively contributes to overall brand strategy and solves real business problems to make a meaningful impact for clients. Designers are deeply involved in every step of the process — from running workshops and leading inter-departmental teams to managing client relationships.
This hands-on workshop will take you through the unique process that drives design thinking at Zeus Jones. You’ll solve a brief by identifying a strategic design opportunity, developing preliminary design treatments and preparing your pitch for the client. You’ll see how pushing your strategic and creative thinking beyond typical agency expectations can deliver bigger, better results for clients while also boosting your own capabilities across the board.
Zeus Jones believes actions speak louder than words, that modern businesses are defined not by what they say but what they do. Zeus Jones’ mission is to help build modern businesses. The company opened its doors in 2007 in Minneapolis and expanded to include a San Francisco office earlier this year. Clients include General Mills, Nestle Purina, Nike, Nordstrom and Post-It.
Presentation from Planningness, October 17 2009, by Jason Oke and Gareth Kay.
For more on the event & speakers check out http://www.planningness.com
http://www.jasonoke.com
http://www.garethkay.com
This document provides 6 steps for successful NSIP consultation: 1) Understand why consultation is needed, 2) Use the right tools for the job, 3) Deliver on promises to stakeholders, 4) Map who is affected and where, 5) Clarify what can be influenced in the consultation, and 6) Keep proper records of the consultation process and outcomes. Effective consultation requires identifying and engaging stakeholders, providing accurate and transparent information, and demonstrating how feedback was incorporated into final decisions. Documentation should show an audit trail of the consultation and any changes made to the project.
This document provides live feedback from people who attended workshops and talks given by Jon. The feedback highlights that the events were genuinely helpful, stimulating, provided a maverick's take on branding, contained vast amounts of information and examples, exceeded expectations by being engaging and interesting, and will inspire one attendee to be more social online.
The document discusses insights, what they are, where they come from, and why they are important for marketers. It defines insights as deep understandings of the "why" rather than just the "what" of human behaviors and motivations. Good insights unlock opportunities for growth and spark new ideas. The document provides examples to illustrate the difference between insights, facts, and observations. It also lists many potential sources for finding insights, including consumer research, social media, behavioral science, and more. Finally, it emphasizes the importance of asking "why" repeatedly during research to discover meaningful insights.
The document discusses the need for changes in the planning process for advertising. It outlines 3 main problems: 1) advertising is operating in the wrong business model and not considering culture, 2) there is a disconnect between commercial and social aspects of branding, 3) common advertising objectives like awareness are no longer effective. The document argues for a new approach where planning has a point of view on the world rather than just the category, understands social interests, and creates additive interactions rather than interruptive ads. The goal is to plan for a different outcome through new ideas that solve business problems in a culturally positive way.
Intro to Content Marketing Consultancy TBC Jon Burkhart
Welcome to TBC. We offer content creation masterclasses for people who don’t do ‘training’ as well as practical consulting on content strategy and rapid content development. Both are aimed at client/agency thinkers and doers.
The document summarizes findings from a 3-day discussion on Twitter about the current relevance of the creative brief. It provides recommendations, including that briefs need to be better tailored to different projects and allow for ongoing collaboration. It also discusses themes that the brief is fundamental but needs updating, and that the briefing process and conversations may matter more than the written brief itself. Energy should be put on understanding creative needs and managing multiple conversations.
Making Your Messages Stick! Presented by Cathy McNally Innovation Women
You can’t succeed as a speaker unless you deliver a message that sticks with listeners days, weeks, and months after they hear it. But how do you create and deliver a message that listeners will recall and even share with others? What facts and stories should you share and HOW should you share them so that you connect with your audience and then change them (at least a little bit)? Even those who may disagree with you?
In this webinar, you’ll learn a “recipe” for creating “Sticky” messages that will help you persuade, influence, motivate, and more. We’re going far beyond “tell them what you’re going to tell them, tell them, and then tell them what you told them.” You will leave the webinar knowing the “6 Elements of Stickiness,” and how and why to use them.
Join this webinar and come away with an understanding of:
- How to get tension into your talk, and why you must have it
- How to speak to your listeners’ brain as well as their ears
- How to use questions to make audiences love you
Designing beautiful & effective sites for non profitsEve Simon
Eve Simon discusses common myths about web design for non-profits and provides tips for creating effective designs. She debunks the myths that design is universal, organizations all want the same thing, and sites should solely reflect an organization's structure. Simon emphasizes starting a dialogue, doing research on goals, audiences and competitors, and developing multiple concepts without forcing ideas. When mission and message combine, the design can have a strong visual impact and focus on engaging the target audience.
What is an Insight? A disturbance in discourse...Flamingo
Our widely held beliefs of our understanding of insight are holding us back. Andy Davidson, Head of UK Practice at Flamingo explains all in this presentation.
Presented at APG's Noisy Thinking event on What is an Insight?
Creative Re:Brief. A New Creative Brief For A New WorldRobert Graup
This document discusses the need to re-examine and improve upon the traditional creative brief format. It notes that consumers increasingly feel overwhelmed by advertising and feel ads get in the way of their daily activities. The brief argues that advertising needs to shift from interruption to engagement by providing useful ideas and positive experiences for consumers. It provides questions account planners can ask to reframe briefs around the objective, target communities, and generating useful ideas that audiences will want to invite into their lives and share with others. The goal is to move away from simply telling audiences messages and instead enabling them to tell stories about brands.
In 2010, William & Mary established the Office of Creative Services within the university’s central communication division. This "in-house agency" blends the capabilities and talents of the former university publications office and the former university web team. Creative Services offers an array of services in support of university-level communication and is committed to a strategic approach for university messaging.
This presentation will focus on 1) the assessment required to evaluate needs and build consensus for a creative services organization on your campus, 2) the transitional and organizational development challenges that will be present when bringing a new creative services unit to life, 3) the metrics used to evaluate the success of the first 18 months.
Download the podcast: http://2011.highedweb.org/presentations/MMP1.mp3
The document summarizes a presentation by Juliet Richardson about how UX alone is not enough and designers need to think beyond UX. Richardson discusses how beautifully designed interfaces will not succeed if the underlying proposition or content is not appealing to the target audience. She provides examples where UX improvements did not translate to business goals like increased signups or donations because the content or user needs were not properly understood. Richardson argues that UX practitioners need to consider strategic business objectives, user research, content strategy, and organizational alignment in order to ensure UX delivers value beyond just usability.
A practical guide to Creative Briefs and Briefingsnickdocherty
The document discusses creative briefs and briefings, providing examples and best practices. It emphasizes that briefs should tell a story with a beginning (challenge), middle (solution), and end (insight), and pass the "why should anyone care?" filter. Briefings are meant as a starting point for an interactive conversation rather than a presentation, with the goal of inspiring teams to solve the client's problem in a way people will care about.
Introduction to Pop Up Design Studios: An Approach to Culture Change Meg Lee Weir
The document discusses the concept of a pop-up studio as a temporary space to experiment with ideas, crowd source perspectives from impacted communities, and design solutions collaboratively. It provides examples of potential pop-up studio locations and topics around human capital and corporate citizenship. The document also lists questions to get a pop-up studio started and actions that can help participants empathize with each other and communities, as well as tap into their creativity.
TOGETHER WE LAUNCH ANEW VISION OF THE FUTURE. (1)Rocio Fernandez
This document introduces Extroveert and Play&Tell, an interactive event where friends try new technologies and products together. Play&Tell aims to get genuine insights about products to help with development. People attend for quality time with friends discovering innovations. The research collects in-depth metrics and insights to improve products before major investment. Play&Tell's goal is to understand customer needs and produce products people truly love, which can change the world. Various research methodologies are employed to connect with audiences authentically.
Personas Bootcamp - Where Product Meets User NeedsMauricio Perez
The document outlines a 1.5 hour bootcamp on personas. It will cover what personas are, why they are used, how to create them, analyzing research data, and using personas effectively. Attendees will learn about creating personas through field research interviews and exercises in affinity mapping, persona creation, and scenario illustration. The goal is to help participants develop empathy for target users by representing them as personas in order to design with the user's needs and goals in mind.
Barnaby Station - A Global Briefing on the Culture, People and Ideas Driving ...Bond & Play
The document provides an overview of the first issue of the Barnaby Station briefing on innovation. It discusses the culture of innovation and highlights key people and brands innovating, as well as ideas and technologies fueling innovation. Specifically, it summarizes Beyoncé's surprise album release and its wide-ranging impact, Amazon's culture of continuous innovation, and how data analytics is transforming businesses like it did for Billy Beane and baseball team management in the film Moneyball.
@kirsty and @lucychildsi discuss present on behalf of @childsi
DIVE DEEPER INTO SOCIAL PLATFORMS
Quality vs. quantity – gain a clear understanding of which social channels are for you and how to extract maximum value from them
Lecture to 3rd year New Media students: University of LeedsAna Cecilia Santos
Lecture delivered on 15th October 2014 for the Final Project module of the New Media degree. Focused on exploring opportunities and ideas for students to address on their final year project. Highlighting how user research techniques can help to understand who their users are/will be, and how to design a project that meets user needs and delivers high impact.
The document discusses how digital technologies have changed marketing strategies from one-to-many push marketing to many-to-many engagement. It emphasizes engaging audiences by providing relevant and valuable content to different groups at different engagement levels. Examples show targeting the right audiences in the right places with the right content, such as informative newsletters, media kits, and social media integration. The key is developing positive relationships through generosity and sharing expertise.
Leah's Cartooning Parties provides affordable, interactive cartooning workshops for children, teens, and seniors. They currently offer in-person workshops but want to expand online to reach more customers nationally and internationally. Their workshops provide an entertaining and educational art experience. They will also offer cartoon-themed merchandise like activity books and instructional DVDs. To grow their business, they will focus on maintaining relationships with current customers and discovering new customers through word-of-mouth and social media who are interested in artistic entertainment.
The user group you never knew you had ux camp 2015Hello Group
'The user group you never knew you had' is about designing for the experience of the stakeholders who sponsor either internal or external projects. As designers we immediately think of the end users but without subject matter experts, middle managers and corporate sponsors our job would be much harder. In the talk Mette Riisgaard Andresen and Henriette Hosbond describe tactics to ensure to get these key people on board in the design process. Originally shown at UX Camp Copenhagen 2015.
The document provides an overview of an individual named Cristina Otoya. It includes biographical information, education and work experience. Some key details include:
- She received a Bachelor's degree in Communications from Brigham Young University with an emphasis in Advertising and minor in Spanish Literature.
- Her work experience includes positions in account planning, research, translation and social media for advertising clients and BYU Television International.
- She has interests in photography, film, design, blogging and translation.
- Her computer skills include programs like Photoshop, Illustrator, Lightroom, SPSS, Microsoft Office and others.
- Examples of her work in advertising include developing strategies and concepts
Working with agencies: getting the biggest bang for your bucks. North West Re...CharityComms
Paul Mahony, creative director and co-founder, Countryscape
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do. www.charitycomms.org.uk
The document discusses how trade show exhibitors can make their booths more fascinating to attract and engage attendees. It suggests appealing to human nature through discovery and emotional experiences. Exhibitors should listen to their community to understand what fascinates them and design experiences accordingly. Combining demonstrations, events, social media, and education in new hybrid formats can mix things up and inspire loyalty. Fascination demands attention and leads to trust, which benefits the exhibitor's bottom line. The goal is to continually discover new ways of engaging audiences rather than relying on the same old show.
LA Teen Social Media Fellowship Kickoff, October 2015Lisa Colton
The document summarizes a Teen Social Media Fellowship kickoff event hosted by See3, a digital agency that helps non-profits. The fellowship aims to teach teens social media strategies and skills while engaging more teens in Jewish community opportunities. At the kickoff, teens introduced themselves and learned about personal branding, storytelling techniques, interviewing skills, and the fellowship structure which includes workshops, assignments, projects and coaching. Teens were given their first assignment to introduce themselves via a blog post, interview someone with a strong personal brand, and follow local Jewish teen programs.
Aging2.0 Designer in Residence webinar "Define" presentationEric Kihlstrom
This document summarizes a meeting of the Define collaboration between several organizations focused on aging. It discusses the designer in residence Ela Neagu and her work with Arthritis Research UK. The group discusses reframing questions around helping elderly people and their families. Ela outlines her design process of interviews and workshops to understand user needs. The group considers criteria for defining good research questions and creates personas. A retirement community partner shares challenges of creating safe spaces for family visits during COVID. The meeting concludes by workshopping reframes of the challenge and insights to guide new design principles.
Lili Plotkin provides her contact information and describes herself as hungry to learn and a born researcher. She enjoys interacting with and learning from brilliant people. She has experience in advertising and public relations at RIT and has held positions at Roberts Communications and Partners + Napier where she conducted research, wrote briefs and strategies, and assisted on projects.
1) Always-on research communities allow companies to continuously engage with consumers and gain insights directly from them.
2) By empowering consumers and gamifying the research process, communities can generate more meaningful engagement from members who are committed to contributing high-quality on-topic content.
3) Moderators must commit to creating engaging experiences that inspire consumers to act as co-researchers, going beyond traditional debriefs to spark real discussions and actions.
How Gov’t Agencies Can Build Audience and Increase EngagementLauren Modeen
This document summarizes a presentation given at the DODASSMC Conference in Arlington, VA on April 21, 2011 about how government agencies can build audience and increase engagement. The presentation outlines a 10 step approach to building audience that includes identifying goals, defining success metrics, enlisting stakeholders, partnering with experts, developing community and content strategies, launching initiatives, actively engaging the community, and measuring results. It also provides 6 tips for increasing engagement, such as connecting with members, educating audiences, empowering feedback, keeping members energized and enforcing guidelines to enhance the community experience over time.
Tara Hunt - Your Social Media Strategy Wont Save YouCarsonified Team
Being friendly and helpful on Facebook and Twitter won't make your app succeed. In this valuable session, Tara will explain how to think 'customer centrically', put user happiness first, reward enthusiasts, learn not launch and raise whuffie. She'll also explain the difference between 'Influencers' and 'Enthusiasts' and why it's important to reach the latter. Don't miss it!
Participants are for life, not just your survey!Juliet Pascall
Participants are for life not just your survey! Thank you R-Net for the opportunity to talk to some of the bright young minds in the market research about being more human in every day research. We all know that better engagement leads to better insight so our goal with this presentation was to get the ball rolling and to challenge some of the traditional market research beliefs and practices. We would love to know what you think or if you have any ideas of your own to share?
Katy Arnold - Design Maturity: How to have impactNexer Digital
When we talk of design maturity we usually mean the maturity of the organisations in which we operate.
There are a plethora of maturity models, scales, and assessments which we hope will encourage organisational leaders to create the conditions for good design practice to flourish. However, by focussing purely what we’d like others to do, we risk ignoring our role in all of this.
Drawing on her experience building and leading design communities in the UK Government, Katy explores what it really means to achieve design maturity. This talk is about how to achieve genuine co-creation and how opening ourselves up to include the perspectives of others allows us to build credibility and have greater impact.
Elizabeth Buie - Older adults: Are we really designing for our future selves?Nexer Digital
The document discusses designing digital products and services for older adults. It begins by stating that while "designing for our future selves" is a popular theme, it does not always help as today's older adults differ from our future selves in some key ways. Specifically, older adults today have less experience with modern technologies compared to what will be unfamiliar to us in the future. Additionally, older adults today have lived through different life experiences than younger people. While the slogan of "designing for our future selves" can provide empathy, engagement, and enthusiasm, it overlooks these important differences between current older users and our future older selves. The document argues we must understand the diverse experiences of today's older adults through user
Embedding service design: blood, sweat, tears and tantrums Nexer Digital
Cancer Research UK’s service design team is in its 5th year.
This talk is a review of how we have implanted service design thinking and doing inside one of the world's largest charities: navigating power and politics, recruiting allies and helping deliver better services, one day at a time.
Imran Hussain- Co-design by community - May 2023.pdfNexer Digital
There is a whole spectrum of co-design approaches. From adding additional touchpoints with users, through to users designing for you. Listen to how Imran led the GOV.UK Design System community in pushing co-design to its limit. What was the process? What were the results? What did the community gain from it all?
Natalie Pearce - From CX to EX: Good culture needs good designNexer Digital
Great customer experiences don’t happen by chance. They happen by design. The same goes for great company cultures. This means using human-centred research to understand your employees, their needs and how to motivate them to bring the best of themselves to work. It means putting your values into practice by turning them into measurable behaviours and reinforcing rituals, because great employee experiences begin with liveable values. It means using tried and tested design principles to create employee experiences that are just as amazing as your customer experience, through cleverly designed processes and systems that turn gaps into goals and deliver company-growing action. Want to find out what this means in practice?
In this talk Nat shares her story of going from CX to EX and how ALL designers can contribute to creating better workplaces by turning their skills internally.
Audree Fletcher - Designing in the darkNexer Digital
The achievement of big noble goals often comes down to skill in working with the warp and weft of our organisations. But do our multidisciplinary teams contain the knowledge, skills and relationships to design and manipulate the invisible matter that surrounds, enables and constrains them? In this session Audree shares ways teams can increase their strategic influence, advocate for their service, and work to secure the organisational conditions for their success.
Shabira Papain - Inclusive design: Luxury or must-have?Nexer Digital
In this session Shabira makes the case for why inclusive design is a must-have that can be achieved even in the most fast-paced organisations, and explores what we mean by inclusive design; discussing its merits/challenges and sharing practical ways you can embed inclusion thinking into your service and product design.
James Plunkett - Digital transformation in context: You’re part of something ...Nexer Digital
Throughout history, intrepid reformers have driven profound changes in the way we govern our society. So what can we learn from this work for digital transformation today?
In this talk James shares thoughts from his writing and over a decade leading public policy and digital work, showing why - despite the hard yards - we can be optimistic about change.
Jas Kang - Design imperatives at Depatment for Education using OKRsNexer Digital
Head of Design at Department for Education Jas Kang is joined by designers Laura Leahy, Jude Web and Victor Ivan to explore the DfE's three design imperatives, and why their backlog format is as OKRs (Objectives and key results).
The team discuss how they're experimenting and maturing their profession, and aiming to deliver better outcomes for end users.
Helen Lawson - Death and other difficult words (Camp Digital 2022)Nexer Digital
Helen Lawson is a content designer who specializes in writing for funeral services. She discusses the importance of using clear, honest language when discussing death and bereavement. Euphemisms can cause misunderstanding and confusion, especially for children. Funeral directors are trained to actively listen and reflect the language used by grieving families. The key principles are being empathetic, reassuring, down-to-earth, and helping create a funeral that feels right for loved ones.
Sarah Mace - The better your culture, the better your user experienceNexer Digital
Can we ever really deliver great user experiences if the culture behind the service isn't great?
In this talk, Head of Experience Design for LEEDS 2023 Sarah Mace explores the ways that organisational culture directly impacts the end user experience.
"For years now, working on designing products and services has always resulted in me supporting a shift in the team and/or organisation's broader culture and ways of working. To some, the link and necessity seems obvious, but to others it's perhaps a little more of a mystery as to why the 'digital team' are leading large scale change management programmes and in some cases designing new organisational operating models.
The practicalities associated with this link can be tricky. As designers or transformation specialists we are often brought in to 'fix a thing' or 'build something shiny', and there often isn't the awareness of the inevitable need to tackle the blockers that pop up from behind cultural walls.
In this session, I explore this link and why I believe that it's all of our jobs to support stronger, more positive cultures for the employee experience but also for our users' experiences too. We'll ponder on how we do this when it often feels out of our remit and reach. "
Kylie Havelock - Tailored advice services in the modern age (Camp Digital 2022)Nexer Digital
Head of Product at Citizens Advice Kylie Havelock talks to us about ways the organisation have scaled a tailored advice service for clients.
Kylie covers how Citizens Advice are building product capability; re-platforming underlying technology; tailoring content, and experimenting with data. This talk is for anyone looking to tailor products to people.
Sharon O'Dea and Hanna Karppi - A Human-Centred Future of Work Nexer Digital
Sharon Hanna and Sharon O'Dea are experts on multi-generational demographics and the impact of technology like AI, AR, and automation on careers and skills. They discuss how the workplace is changing, moving from offices to homes or third spaces, across different time zones and schedules for employees, contractors, and gig workers. The document emphasizes putting customers at the heart of business and enabling frictionless experiences, while acknowledging gaps between organizational values and staff experiences.
Rachel Coldicutt - We are all technologists now!Nexer Digital
Rachel Coldicutt is an expert on the social impact of new and emerging technologies, recognised as one of 50 Most Influential People in UK Technology and awarded an OBE for services to the digital society.
In her talk 'We are all technologists now!', Rachel challenges the audience to think about how we can consider our current technologies, and reimagine their uses to benefit society and the planet.
Gerry McGovern - Earth Experience Design (Camp Digital 2022)Nexer Digital
Gerry McGovern is the author of World Wide Waste, and an expert on sustainability and digital.
In his keynote 'Earth experience design' Gerry talks about digital as a world of short-term thinking focused on selling superficial wants, and killing our planet.
"We need wisdom, truth, ethics and an understanding of worth that measures the impacts of our designs at an ecosystem level. We must become champions of maintenance and reuse, rather than this constant, relentless and planetary destructive cool newness and innovation cults. We can design great things with so much less of the earth’s energy. We can be part of highly efficient organizations while using so much less data. Let us not go down in history as Generation Waste, the designers whose proudest moment was to fashion the final nail. If we designed our way into this mess, we can design our way out of it."
Older Adults: Are We Really Designing for Our Future Selves? (BAD Conf. 2022)Nexer Digital
Advice on designing for older people often urges us to consider this audience as our future selves. In one sense, this is helpful, as it fosters empathy with older users. But in another sense, it's misleading — it hints that all of the challenges we face in designing for more senior people now are ones we will face in 20, 30, or even 40 years.
Some design considerations are persistent because they relate to limitations that tend to come upon us as our bodies age. Eyesight dims, colour vision changes, hearing declines, joints lose flexibility, and memory isn't what it used to be. We will all experience some of these changes as we grow older, although at our own pace and in unique ways. And for the foreseeable future, bodies will continue to develop age-related limitations. Older people will always face these challenges simply because they are older, and our designs will always need to accommodate them.
Unfortunately, much of what we read and hear about designing for older adults mixes ageing-body limitations with issues such as comfort with technology, willingness to scroll, or typical online activities. Perhaps people will always become more hesitant to learn new technologies as they grow older and more frustrated when technology doesn't work as they expect. But the specific design considerations will change as technology evolves.
As designers, we need to understand which challenges we will always need to accommodate and which ones will evolve. It all boils down to the difference between challenges people have because they are older — and ones they have because they are older NOW.
This talk will help you understand what advice you can rely on for the long term and what issues you should keep testing for. It will illustrate with examples, including some from my own experience of being an older person who sees some age-related physical changes and is also very comfortable with technology.
This slide deck brings up to date the presentation of the same name that I gave at UX Cambridge in 2016 (and which can be found elsewhere among Nexer's uploads).
The musiconn services for musicologists and music librariansJürgen Diet
These slides have been presented in a presentation by Jürgen Diet at the IAML-congress 2024 in Stellenbosch ("International Association of Music Libraries, Archives and Documentation Centers"). Jürgen Diet is the deputy head of the music department in the Bavarian State Library.
30. the user journey
1. First awareness of FACT – they may have picked
up a brochure or flyer, seen a tweet or facebook
share, read an article about us, stumbled across
the building or heard something about us from a
friend.
35. issues
• Two companies putting their
requirements first
• Two different brands – lots of different
designs!
• Not representative of the visitor’s
experience
36. improvements
Putting the customer first..
• What do they expect?
• How do they experience FACT?
Complete redesign
• One visual identity
• Integrated content
39. You want to know more! You ask around, google
them, or hopefully..
40. the user journey
1. First awareness of FACT
2. Curious to know more – If their first awareness
makes them curious to know more, they will
actively seek out information and browse the
website or source the brochure, follow us on social
media, make a call or speak to a member of staff.
Collectively, we control this welcome and how
positive this information seeking experience will be.
We will also know that everyone is different. Where
will they go next?
45. improvements
Appointed new website company
(UX credentials)
• New perspective
• User testing
• A creative partnership
• Clear idea of improvements
• Focus on problem areas
51. You’ve hit it off… now it’s time to arrange
the first date
52. the customer journey
1. First awareness of FACT
2. Curious to know more
3. Ready to engage – They’ve seen an
event, exhibition, workshop, film etc that they’re
interested in attending. The information becomes
more specific. They’ll be asking themselves “is this any
good?” and “is it for me?”
This is when we either win them or lose them.
60. strategy
As a result, we have
- Realistic aims
- Better understanding of audiences
- Methods for targeting
- New Ideas
- Involvement from ALL departments
61. You spruce up and head out to your meeting place.
There’s wine and violins, or beer and bands.
It just has to be memorable….. for the right reasons!
62. the user journey
1. First awareness of FACT
2. Curious to know more
3. Ready to engage
4. They’re on board! They’ve liked what
they’ve seen, reckon it’s up their street and
they’ve come along. This is the bit they will
remember, from the welcome at the door, to
the quality of the drinks, the cleanliness of the
building and the content of the event.
64. old front of house model
• often not entry roles into arts careers
• not providing development opportunities that
we’d like to
• FACT keen to expand volunteer offer
• not as diverse as our audience
• time poor so not always giving the best
customer experience possible
…But absolutely crucial!
65. new model
Rolling programme of volunteers
More diverse, more energy
More involved supervisor roles
Better connections with other departments
Investment in training
Genuine talent development – 42% of staff
Literally putting the customer first – they are now
working alongside us
66. It was all you’d hoped it would be and you’re feeling
brilliant! They text to say thanks for a great night. You
start planning a second date.
67. the user journey
1. First awareness of FACT
2. Curious to know more
3. Ready to engage
4. They’re on board!
5. Our relationship really begins - We’ve gained their
trust and confidence. Now we need to help them find
out what else we have to offer and how to stay in
touch. We could even get them to try something new!
Again, messaging comes into play to make clear
what we have for them.
70. what we’ve learnt
• Put the customers needs first
• Work together to make it it
happen
• Test, test, test
• Never expect it to be finished!
These relationships are worth the
effort!
Marketing, programmingetcetc what do we do, what don’t we do? Go over the research again!
Focus on the people and what we found out. What do they want? What do they like? Incredible mix of ages and backgrounds – but how do they behave???? Create bespoke audience segmentation model
All departments – not just marketing!! Buy in. Understanding of why. Getting people to think collectively. Sharing knowledge.
Putting ourselves in their shoes. Each ‘persona’ what are they looking for? What will they be interested in? What are the barriers? Physically walking through it + recording it.