Best verkopende titels in Faciliteitsbeheer

IN ADDITION, LEARN TO: - Find the location that can bring success- Match your restaurant to a profitable market- Write a realistic business plan- Generate high-profile publicity without spending a dime, using advertising and public relations- Design a kitchen for efficiency and safety- Hire and keep a qualified, professional staff- Develop crucial checklists, shopping lists and guidelines- Use restaurant Web sites and other essential online resources- Make up a menu, and forecast income- Design a dining room for maximum customer enjoyment- Set up computer systems that can save time and money.

Effective Physical Security, Third Edition is a best-practices compendium that details the essential elements to physical security protection. The book contains completely updated sections that have been carefully selected from the previous Butterworth-Heinemann publication, Handbook of Loss Prevention and Crime Prevention, 4E.

Designed for easy reference, the Third Edition contains important coverage of environmental design, security surveys, locks, lighting, CCTV as well as a new chapter covering the latest in physical security design and planning for Homeland Security. The new edition continues to serve as a valuable reference for experienced security practitioners as well as students in undergraduate and graduate security programs.

- Each chapter has been contributed to by top professionals in the security industry
- Over 80 figures illustrate key security concepts discussed
- Numerous appendices, checklists, and glossaries support the easy-to-reference organization

- Each chapter has been contributed to by top professionals in the security industry
- Over 80 figures illustrate key security concepts discussed
- Numerous appendices, checklists, and glossaries support the easy-to-reference organization

The Handbook of Logistics and Distribution Management is the definitive introduction to all the main elements of modern logistics and distribution. An invaluable guide for distribution, logistics and supply-chain professionals as well as students it covers key topics such as planning for logistics, procurement and inventory decisions, warehousing, freight and operational management.The fifth edition has been completely revised and updated throughout with new material on humanitarian logistics, multichannel fulfilment and reverse logistics.

In the course of their work, the facilities manager will face a range of complex and often challenging tasks, sometimes concerned with a single business premises, often across an entire property portfolio. To help with those tasks, the Facilities Manager's Desk Reference provides the facilities manager with an invaluable source of highly relevant, practical information on the all the principal facilities management services, as well as information on legal compliance issues, the development of strategic policies and tactical best practice information.

With a clear practitioner perspective the book covers both hard and soft facilities management issues and is presented in an easy to read, concise format. The Facilities Manager's Desk Reference will be a first point of reference for all busy facilities managers and will save them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. It will also serve as a useful overview for students studying for their professional and academic qualifications in facilities management.

Introduction to Security, Seventh Edition is a complete revision of the classic text. This edition presents the latest in security issues from security equipment and design theory to security management practice and has been reorganized to reflect the industry changes since the 9-11-01 World Trade Center attacks. It begins with a new chapter on the movement of Homeland Security in the United States and includes new coverage throughout the book of terrorism as it relates to: cargo and travel security, potential areas of attack and target hardening techniques, and the use of current technologies to combat new threats. Traditional physical and guard security is covered in addition to the advances in the electronic and computer security areas including biometric security, access control, CCTV surveillance advances, as well as the growing computer security issues of identity theft and computer fraud.

The Seventh Edition provides the most comprehensive breakdown of security issues for the student while detailing the latest trends, legislation, and technology to interest experienced security professionals alike.

* Examines the attacks of September 11th, 2001 and the lasting impact on the security industry
* Expanded figures and photographs support new coverage of emerging security issues
* Recommended reading for the American Society for Industrial Security's (ASIS) Certified Protection Professional (CPP) and Physical Security Professional (PSP) exams

Integrated Security Systems Design is a one-stop resource for security directors, consultants, engineers and installation managers who are interested in providing the best possible security while saving millions in improved operations efficiency. An integrated security system is a system that has been incorporated into other programs (such as Access Control, Private Branch Exchanges, Human Relations, Security Video, and Intercommunications) to perform tasks in a manner consistent with corporate or agency policies and procedures. This book explains how to accomplish such integration, thereby saving a company both time and money.

Integrated Security Systems Design is arranged to go from the strategic to the technical to the tactical. The strategic section covers the why of design, the technical section explains how it’s done, and the tactical section provides the cultural knowledge that leads to project success. Norman also offers guidance in avoiding pitfalls out of which legal action have arisen. Many of the subjects covered, such as how to make a security system invisible on an Information Technology System network, include material not available in any other book.

* Centralize monitoring of security, of business processes and of adherence to policy
* Learn the what-not-to-do's of security design from an experienced practitioner
* Maximize your organization's safety while reducing liability and operating costs

Despite the volumes of information they contain, few libraries, whose population at any given moment is as unpredictable as the weather, know how to prepare for, endure, and survive a disaster, whether natural or man-made, and even fewer put their know-how to paper. Emergency Preparedness for Libraries provides library management with a comprehensive guide to planning and executing emergency procedures. Based, in part, on an emergency preparedness seminar the author has presented for the American Library Association, Emergency Preparedness for Libraries provides library personnel with detailed instructions for protecting staff, patrons, and the facilities themselves, including Steps to take now, before disaster strikes People and procedures to include in an emergency/disaster action plan Practical ways to turn written plans into an instinctual team response Safety considerations to take into account when caring for people on-site during an emergency Information to provide to the umbrella organization and the media after a disaster Key things to do the first few days after an event Tips for getting back to business In addition, the author examines possible scenarios and provides step-by-step solutions for all types of libraries_academic, school, public, and special_and all types of disruptions, including floods, fires, civil disturbances, and theft.

Fire, water, mold, construction problems, power-outages mishaps like these can not only bring library services to a grinding halt, but can also destroy collections and even endanger employees. Preparing for the unexpected is the foundation of a library s best response. Expert Kahn comes to the rescue with this timely update of the best step-by-step, how-to guide for preparing and responding to all types of library disasters.

Developing Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties from the hospitality manager's perspective. From the original concept, through each part of the process, it provides an essential guide for students and professionals on how to manage hospitality facilities to their best effect, using a model-based insight into the process in an informed, but non-technical way.

Now in its second edition, this successful text has been updated with new international case studies from companies such as MyTravel, Disneyland Paris Hotel, Elysium Beach Resort Cyprus and many others. It also includes new chapters from well-known authors. With contributions from both academics and practitioners, this book looks at design, building issues, operational relationships, and therefore provides the hospitality manager with insight into how these areas work and what they need to know in order to get the best out of them.

Facility management is a multidisciplinary function requiring a deep knowledge of the entire business and physical planning cycle, including the buildings, infrastructure, and people. Technology systems, disaster recovery planning, zoning compliance, furnishings, recycling programs, grounds maintenance--it all falls under the facility management umbrella. The sheer scope of duties requires a far-reaching reference for staying abreast of the latest innovations and best practices. The Facility Management Handbook is that one essential book. Insightful overviews, case studies, and practical guidelines pave the way for successful planning, budgeting, real estate transactions, construction, emergency preparedness, security, operations, maintenance, and more. This thoroughly revised fourth edition examines cutting-edge technologies and includes new information on Building Information Modeling (BIM), contracting and project management methods, FASB and IASB requirements, distributed working, and sustainability reporting. Balancing an in-depth look at the fundamentals with a view toward what the future holds, the book is essential reading for every facility management professional.

A practical reference written to assist the security professional in clearly identifying what systems are required to meet security needs as defined by a threat analysis and vulnerability assessment. All of the elements necessary to conduct a detailed survey of a facility and the methods used to document the findings of that survey are covered. Once the required systems are determined, the chapters following present how to assemble and evaluate bids for the acquisition of the required systems in a manner that will meet the most rigorous standards established for competitive bidding. The book also provides recommended approaches for system/user implementation, giving checklists and examples for developing management controls using the installed systems. This book was developed after a careful examination of the approved reference material available from the American Society for Industrial Security (ASIS International) for the certification of Physical Security Professionals (PSP). It is intended to fill voids left by the currently approved reference material to perform implementation of systems suggested in the existing reference texts. This book is an excellent “How To for the aspiring security professional who wishes to take on the responsibilities of security system implementation, or the security manager who wants to do a professional job of system acquisition without hiring a professional consultant.

* Offers a step-by-step approach to identifying the application, acquiring the product and implementing the recommended system.
* Builds upon well-known, widely adopted concepts prevalent among security professionals.
* Offers seasoned advice on the competitive bidding process as well as on legal issues involved in the selection of applied products.

Join the thousands of supervisors who have stepped up to their new roles with this self-study classic. Join the thousands of supervisors who have learned the ropes with this classic book on mastering supervisory skills. Completely revised and updated, First-Line Supervision, Fifth Edition gives you all the confidence and know-how you need to achieve and maintain supervisory success in the contemporary workplace. Filled with expert information on all the basics of the job—from managing time and stress to motivating and counseling employees— First-Line Supervision, Fifth Edition is light on business-school jargon and heavy on real-world guidance. Using self-assessments, action plans and relevant work examples, it shows you exactly how to apply crucial supervisory skills in your own workplace. Whether a novice or experienced supervisor, you’ll find First-Line Supervision, Fifth Edition inspirational, instructive and encouraging. Just think of the book as a trusted friend—one that will lead you step-by-step along a new path to success and satisfaction. You will learn how to: • Make a successful transition from staff to supervisor • Develop your own leadership style • Establish a partnership with your boss • Give feedback to improve performance • Build a top-performing team • Manage communication technology • Develop the skills to manage a diverse work force • Learn techniques for managing virtual employees and employees at multiple and distant locations. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

First-level management...it’s where the most critical leadership needs must be met! Now more than ever, leadership is the determining factor in successful organizations. Building and sustaining a competitive advantage requires leadership at all levels, not just the top. First-level supervisors are in a unique position to provide this new leadership. This book has been developed for the first-level supervisor charged with providing leadership in a dynamic business environment. Using assessments, activities, and case studies, you’ll learn how to manage the transition from supervisor to first-level leader, motivate and retain employees, lead with impact and influence, manage project and virtual teams, lead for competitive advantage, and craft and implement a plan for managing change. You’ll learn the attitudes, skills, and behaviors needed to lead and prosper in your organization. You will learn how to: • Make the shift from supervisor to first-level leader • Identify key retention factors and create a climate for motivating and retaining employees • Recognize and implement key influence strategies • Build, lead and motivate project and virtual teams for marketplace success • Identify and exceed customer expectations • Plan for process improvement and strive for added value • Manage the scope and speed of change • Identify strategies to help you develop influence and communicate your vision • Master techniques to help you better understand your organization’s business, meet customer expectations, and ensure greater productivity and efficiency. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

Sports Tourism: participants, policy and providers is an unparalleled text that explains sports tourism as a social, economic and cultural phenomenon that stems from the unique interaction of activity, people and place. Unlike other texts, it seeks to present sports tourism as a unique area that produces its own unique issues, concerns and controversies.

The text tackles these issues from three viewpoints:

participants: examining the profiles, motivations and behaviour patterns of sports tourists to create a typology of participants policy: analyses the response by policy makers to this phenomenon and the problems of achieving integration between two sectors with historically different cultures providers: their motivations, aims, objectives and strategies

Illustrated by international case studies in each chapter, and with four extended case study chapters, Sports Tourism: participants, policy and providers examines this area using real life experiences and concrete evidence.

At the beginning of each year, there is a deluge of top-10 lists on just about every subject you can imagine. A top-10 list of biggest news stories, best-selling books, most popular music and movies, richest companies, and best places to visit or live. It seems everyone has his or her own top-10 list, reflecting, perhaps, differences in regional, national, and cultural values. Companies and governments most often tend to focus their top-10 lists on economic priorities, or priorities related to national defense, security, public health, and new infrastructure. This year, 2007, was no exception. Yet, increasingly, we see governments, private organizations, and companies advocating a new type of prioritization. The complexity of societal change requires an enhanced capacity for scientific assessment, monitoring, and emer gency response. New uncertain and multifaceted risks and stressors as well as globalization and public pressure for decision transparency drive the need for a new framework for thinking about prioritization. This framework needs to reach beyond the realms of economics, world trade, and corporate management to include the environment, stakeholders, public preferences, and social goals. Moreover, corporations and individuals are not only interested in generic 10-best lists; they want lists tailored to their values, goals, and current economic and social state. For example, the U. S.

Summary: Meeting a need in the marketplace for information on how to operate a sustainable facility and reduce carbon emissions, the Green Facilities Handbook clearly explains why green business is good business and delineates practical strategies to green your operations in energy and management. The book explores issues in the greening of a facility, including janitorial considerations, fuel choices for fleets, and recycling. Additional information is provided on carbon reduction terminology, monitoring and reporting, and carbon trading as well as offset strategies. Special bonus chapters include valuable information on financing and procedures for green marketing.

For operators of nuclear research facilities, it is of particular importance to investigate minor incidents: indeed, as safety demonstrations are generally based on the presence of several independent "lines of defence", only through attentive investigation of every occurrence, usually minor and of no consequence, can the level of trust placed in each of these defensive lines be confirmed, or the potential risks arising out of a possible weakness in the system be anticipated.

The efficiency of the system is based on a rigorous procedure: stringent attention to all incidents, consideration of the potential consequences of the incidents in their most pessimistic scenarios, and promotion of a broad conception of transpositions of the events, in time and space, for experience feedback.

This efficiency presumes motivation on the part of all those involved, hence the importance of dissociating from the concept of an "incident" any notion of "error" or "blame" both in internal analysis and in public communications.

The nuclear industry has developed some very progressive tools for experience feedback, which could interest also management of other technological risks.

This book presents the proceedings of a NATO Advanced Workshop dedicated to this important matter of concern.

Manufacturing Planning and Control Systems for Supply Chain Management is both the classic field handbook for manufacturing professionals in virtually any industry and the standard preparatory text for APICS certification courses. This essential reference has been totally revised and updated to give professionals the knowledge they need.

"John Pisapia's latest publication, The Strategic Leader, is a highly readable and an absolutely essential addition to the library of leaders of all types of organizations. The author has done a masterful job of filling the gap between leadership theory and practice. He has defined, in clear and unambiguous language, the pathway toward leadership success in this new dynamic, global environment. The old models simply don't work and the author has identified the way to transition from the old models to a new way of thinking about and exercising strategic leadership in organizations. This is a book that should serve as a guide to leaders at every level and type of organization-a reference tool that should be consulted along your leadership journey."-Vincent L. Ferrandino, EdD Senior Advisor to the Minister of Education, United Arab Emirates Former Executive Director, National Association of Elementary School Principals (NAESP), and Former Commissioner of Education, State of Connecticut

"John Pisapia's clarity of writing coupled with his passion, experience and understanding of leadership makes The Strategic Leader: New Habits for a Global Society a must read thoughtful leaders. He writes with the eye of a reporter, the heart and understanding of a poet, and the words of a scholar. His weaving of stories and research make this book powerful. It someday will be a classic on the subject. His work forces you to think about leadership differently and better."-Gary Strack, former President/CEO of the Orlando Regional Healthcare System, and Boca Raton Community Hospital.

"The Strategic Leader delivers a powerful framework for maximizing Return on Investment from the most important component of a business modelùThe Management Team. Successful leaders and corporations share a common ground. They continuously focus on evolving their Management Teams to compete in today's ever changing global environment. The Strategic Leaderùthrough research and real world examplesùprovides definition and direction for increasing productivity, and enhancing the process of management assessment, selection and development. I highly recommend it to anyone that wants to build a high performing organization."ùJim Ostrowski, Member, The JMO Group, LLC, Former Vice President, Sara Lee Corporation, and President & CEO of Hanes & Hanes Her Way Underwear Brands.

"A timely book offering a clear and practical methodology for ethical strategic leadership in the context of global change and challenge. A 'must read' for anyone engaged in the increasingly complex task of leadership. Pisapia uses the effective tool of storytelling to illustrate his points about leadership. His clearly presented research, and real world examples from teaching and consulting, helped me make the essential connections I needed to help me fully comprehend concepts of leadership."ùClive Carthew, International Education Consultant

The Logistics and Supply Chain Toolkit provides logistics managers in the areas of transport, warehousing and inventory with a comprehensive set of tools to tackle many of the day to day issues in order to drive efficiency and business success. In a busy, rapidly moving environment it offers quick, reliable advice and combines crucial logistics tools with key business techniques including SWOT analysis, Gantt Charts, Cause and Effect Analysis and Maister's rule. Each tool is explained and put into context and examples are given of how it can be used within logistics.

Greening Airports considers the “greening”, i.e., more sustainable development, of the entire air transport system – airports, air traffic control, and airlines – that could be achieved by the development and implementation of advanced operations and technologies.  A broad overview of the general concept is given at the start of Greening Airports, which then goes on to provide a system for monitoring and assessing the level of greening of both the air transport system and individual airports. These are followed by analysis and modelling of the potential effects of particular advanced operations and technologies on the greening of airports and their local airspace. These include:the development of a large airport into a multimodal transport node by connecting it to a high speed rail network;the use of operations supported by new and existing air traffic control technologies to increase landing capacity of existing runways;the use of liquid hydrogen as a commercial aviation fuel; andthe improvement of airport ground accessibility by a light rail rapid transit system.  Greening Airports is written for researchers, planners, operators and policy makers in air transport.

Recent Advances in Maintenance and Infrastructure Management is a collection of papers highlighting the state of the art in maintenance of large structures and management of infrastructures. The papers selected in this book are written by international experts from academia and industry, and were presented during the past three International Conference on Maintenance Management (MM Conferences) held from 2005 to 2007 and organized by CNIM (Italian National Committee for Maintenance). The selected papers are categorized into four thematic areas: 1. reliability and maintenance; 2. mathematical modeling and metrics for maintenance; 3. maintenance management and organization, and; 4. facilities management and contracting. The papers cover topics ranging from embedded sensors for diagnostics of structures to organizational issues related to effective maintenance planning. Recent Advances in Maintenance and Infrastructure Management provides readers with a snapshot of the latest developments in the tools and techniques used to conduct maintenance of complex infrastructures and systems. The book will be of interest to researchers and practitioners in academia and industry involved in planning and deployment of maintenance operations. Additionally, this can serve as a reference text for advanced courses in operations management, and structural health monitoring.

There are many aspects to consider when evaluating or improving an indoor environment; thermal comfort, energy saving, preservation of materials, hygiene and health are all key aspects which can be improved by passive methods of environmental control. Passive Methods as a Solution for Improving Indoor Environments endeavours to fill the lack of analysis in this area by using over ten years of research to illustrate the effects of methods such as thermal inertia and permeable coverings; for example, the use of permeable coverings is a well known passive method, but its effects and ways to improve indoor environments have been rarely analyzed.  Passive Methods as a Solution for Improving Indoor Environments  includes both software simulations and laboratory and field studies. Through these, the main parameters that characterize the behavior of internal coverings are defined. Furthermore, a new procedure is explained in depth which can be used to identify the real expected effects of permeable coverings such as energy conservation and local thermal comfort as well as their working periods in controlling indoor environments.   This theoretical base is built on by considering future research work including patents and construction indications which will improve indoor environmental conditions with evidence from real data. This makes Passive Methods as a Solution for Improving Indoor Environments  an ideal resource for specialists and researchers focusing on  indoor air quality, thermal comfort, and energy saving or with a generalinterest in controlling indoor environments with passive methods.

Sustainable Logistics and Supply Chain Management is the essential guide to the principles and practices of sustainable logistics operations and the responsible management of the entire supply chain. It offers practitioners and students the required understanding of sustainability science as well as an understanding of sustainability as it affects the supply chain.Examining the subject in an integrated manner and from a holistic perspective, it examines all the key areas, including: product design; procurement; cleaner production; freight transport; warehousing and storage; purchasing; supply management; reverse logistics; recycling; strategy and more. Written by three leading experts on the subject, Sustainable Logistics and Supply Chain Management is a comprehensive, academic book that provides research-led applications and case studies.

This guide to green 'retro-fitting' for corporate real estate, facility managers and occupiers struggling to reduce their building’s carbon footprint will help in the planning and management of a sustainable refurbishment programme.

Facilities managers have a key role in improving and maintaining a building’s sustainability credentials over its whole life – through benchmarking and developing improvement strategies, energy efficiency measures and installation of low carbon technologies, as well as through waste minimisation and appropriate material use.

The first part of the book gives the context, providing the structure and linkage between the other chapters, together with an overview on sustainable development and refurbishment projects separately and the value gained from a sustainable refurbishment.

Part 2 details the regulatory and financial drivers, together with market pressures, and provides an overview of where this is leading together with the implications for sustainable refurbishment.

Part 3 provides technical support on carbon measures, helping to determine the feasibility of good practices as part of the refurbishment. Included is a review of energy efficiency, renewable and low carbon technologies and embodied carbon to enable lifecycle carbon calculations, together with the necessary behavioural change aspects needed to embed the changes. Linkages and benefits between the technologies will be highlighted.

Part 4 reviews refurbishment from a wider environmental perspective, understanding the challenges and opportunities that exist for particular developments from a materials, water, biodiversity and transport perspective.

Throughout the book, checklists are provided on typical activities and good practice that should be performed. These are expanded through relevant case studies and examples to show-case previous good practices and lessons learnt.

The book is structured to allow a matrix approach, with Parts 3 and 4 providing the technical information necessary to deliver a sustainable refurbishment; with sector relevance and best practice with case studies throughout the book.

This independent assessment is a comprehensive study of the strategic benefits, risks, and costs of U.S. military presence overseas. The report provides policymakers a way to evaluate the range of strategic benefits and costs that follow from revising the U.S. overseas military presence by characterizing how this presence contributes to assurance, deterrence, responsiveness, and security cooperation goals.

In response to recent security concerns, Dr Seger addresses the real threats to utility systems and provides a step-by-step approach to assessing vulnerabilities and developing and implementing security countermeasures. Included in this book are threat assessment and security checklists, a vulnerability/countermeasure matrix, and sample security and workplace violence prevention policies. Contents: Section 1: New Paradigm Threats Sept 11, 2001 The Threat from Extremists Conventional Threats Section 2: Managing Threats Risk Management Process Protecting Information and Information Systems Physical Security and Access Control Protecting Empolyees and Physical Assets Special Threats Threat Response Plan Crisis Management Appendices Helpful Website Addresses About the Author.

Access Control Systems are difficult to learn and even harder to master due to the different ways in which manufacturers approach the subject and the myriad complications associated with doors, door frames, hardware, and electrified locks. Electronic Access Control consolidates this information, covering a comprehensive yet easy-to-read list of subjects that every Access Control System Designer, Installer, Maintenance Tech or Project Manager needs to know in order to develop quality and profitable Alarm/Access Control System installations. Within these pages, Thomas L. Norman, a master at electronic security and risk management consulting and author of the industry reference manual for the design of Integrated Security Systems, describes the full range of EAC devices -- credentials, readers, locks, sensors, wiring, and computers, showing how they work, and how they are installed. The book presents an arcane and complex subject with a conversational and layered learning approach that results in a thorough understanding of each point, thus offering quick career advancement potential to students and prospective security professionals.

A comprehensive introduction to all aspects of electronic access control

Provides information in short bursts with ample illustrations

Each chapter begins with outline of chapter contents and ends with a quiz

May be used for self-study, or as a professional reference guide

Workplace violence in all its forms is becoming more prevalent and pervasive every year. Workplace Violence: Planning for Prevention and Response gives a comprehensive account of the problem using a multi-faceted approach to the issues surrounding workplace violence incidents, addressing how the topic affects victims, witnesses, the workforce, family members, and management. A series of chapters helps organizations to form action and response plans to manage incidents both large and small. The focus also includes organizations that are forced to address violent individuals in settings where law enforcement may not be immediately available. Kerr speaks first-hand about complex issues like corporate liability for violent or threatening acts committed by employees, as well as issues of privacy, and he includes chapters written by experts on legal issues, cyberthreats, and anger in the workplace. This book belongs on the desk of every security manager and HR professional, and offers solid advice to all managers regardless of the size of their organization.

* Details the problem from all angles to help the reader design a comprehensive strategy for all constituent groups. * Provides proven, detailed support for creating policies and procedures, awareness, and response training. * Discuses real-life case studies to help readers understand how to apply strategies discussed in the book.

Millions of sports fans think they know how to run any team better than the executive in charge of the operation. Such pressure is bound to teach a person a thing or two about leadership, humility and success. Richard Peddie, former president and CEO of Maple Leaf Sports and Entertainment, has clearly learned a few lessons along the way, and now he shares them for the first time in his new book.

Dream Job takes readers behind the scenes of MLSE and introduces us to Richard Peddie, the man Forbes Magazine once called “a bum” to hockey fans (considering the Leafs’ performance) but “a wizard” on enterprise value creation. Entrepreneurs will be keen to learn how a working class kid from Windsor who barely made it into university managed to reach the top of virtually every organization he ever worked for. Hockey, basketball and soccer fans will warm to the many stories that Peddie has to tell in this fascinating and hard-hitting book.

The revised manual contains new material reflective of isses and changes in this evolving water industry. The manual provides guidance and recommendations on choosing rate structures and setting water rates, fees, and charges which will cover utility costs and future needs. The manual covers all types of rate structures, such as block rates, uniform rates, conservation rates, surcharges, and many others.

info: marco@fomia.it - Cell 336 79 01 96 - Contiene buono per analisi gratuita - Collana: Quel che è giusto, è giusto. Strumenti per salvarsi l'azienda, la casa, la famiglia, la vita... Le uniche 3 cose che devi avere sottomano per riuscire a scoprire se anche la tua banca ha commesso illeciti, se ti deve ridare dei soldi, se ti ha fatto pagare -per anni e anni- interessi sugli interessi (anatocismo), se ha applicato tassi oltre la soglia di usura (Soggettiva/civile e/o oggettiva /penale) su Conti Correnti, Mutui, Leasing, Derivati, Swap... Nel file, oltre all'elenco dei tre tipi di documenti che ti devi procurare e le avverenze su quali mosse NON fare per non mettere il nemico in allarme, anche un buono omaggio per la pre-analisi gratuita e l'estratto delle perizia certificata di tutti i conti correnti, mutui, leasing, swap, derivati, cartelle esattoriali che ti riguardano. NB I conti correnti sui quali si possono recuperare -in caso di anatocismo/usura- cifre di una certa entità sono quelli che abbiano avuto -ad esempio- un importo minimo di affidamento di 20.000 € per circa 10 anni dai quali indicativamente, dalla nostra esperienza, si possono ricavare statisticamente da 20.000 € in su. Oppure -sempre un esempio equivalente- un importo minimo di affidamento di 40.000 € per circa 5 anni. Insomma, sotto i 150/200.000 euro di affidamento -fido di cassa, anticipo fatture e ricevute bancarie salvo buon fine, castelletto, import/export, etc- anche in caso di usura soggettiva, oggettiva e anatocismo ci troviamo di fronte a spese di gestione per la perizia certificata o addirittura giurata e le conseguenti azioni troppo alte rispetto a quello che alla fine potresti recuperare. E questo per ogni conto singolo conto corrente in un'unica o in più banche. I mutui analizzabili partono da 80.000 euro in sù. Ultima condizione: la prescrizione è decennale, a tornare indietro da oggi o dal momento della chiusura che non deve essere precedente a 10 anni or sono. Quindi anche conti chiusi negli ultimi 10 anni. Sempre che tu abbia ancora la documentazione. E anche se ci sono stati fenomeni di incorporamento o fusione. In caso contrario, non richiederla prima di esserci sentiti!!! Una chicca: anche se il Conto Corrente è rimasto inattivo negli ultimi 10 anni, il diritto al recupero del maltolto è intatto e pertanto recuperabile.

The Department of Defense (DoD) constructs, operates, and maintains a large number of facilities. DoD incorporates life-cycle cost-effective practices into many aspects of the military planning and construction processes. This report provides RAND's description and assessment of the process used to obtain life-cycle cost-effective facilities and how that affects DoD construction options and choices.

This book describes the factory planning process with its manifold practical characteristics. Previous planning approaches only emanate from the product model. Future plannings need to allow for dissimilarity of an individual factory more strongly, i.e., the factory will feature even more individual characteristics according to its position in the value-added chain. With the methodology presented in the book new factory types can be realized according to the respective requirements. The described methodology has been developed by the authors. Being an extendible concept, it is very useful for the permanent excess planning, rescheduling and replanning of factories.

Little in the current world is simple. Nothing comes in a box for us to add water and stir. There are those, however, who have been successful and who are willing to share their success. The messages in The Public Health Quality Improvement Handbook are from leaders, physicians, practitioners, academics, consultants, and researchers who are successfully applying the tools and techniques they share. The chapters are written to support the leaders and workforce of our public health community. This book, a collaboration between ASQ and the Public Health Foundation, is an anthology of chapters written by subject matter experts in public health who are successfully meeting client needs, working together to maximize outcomes, and expanding their collaboration with community partners to encourage better health within neighborhoods, counties, and states. There has never been a better time or a more needed one for us to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively using quality improvement tools and techniques, we can and will improve our nation's health.

Workplace Security Playbook: The New Manager’s Guide to Security Risk is a set of comprehensive risk management guidelines for companies that have other business functions coordinating security. When an employee without a security background is charged with the protection of people, facilities, or assets, the Workplace Security Playbook can be his or her go-to resource for security procedures and recommendations.

Business risks are not static: They change and grow as a company changes and grows. New technology, increasing business competition, and social and cultural developments all contribute to new security risks and trends. With this in mind, the Workplace Security Playbook focuses on performance guidelines, rather than prescriptive standards. Using performance guidelines helps assess the individual, changing business and security needs that a manager may face.

The easily implementable recommendations included in this book are categorized by issues. In addition to security performance guidelines, topics include the elements of a facility security program, how to conduct security surveys and validation testing, steps for performing workplace investigations and inspections, and procedures for emergency and special security situations. An entire chapter is dedicated to describing the resources available to a new security manager, and another provides an outline for building a customized reference source of local security information.

The Workplace Security Playbook is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs.

Chapters are categorized by issues for easy reference, and include the fundamentals of a security program up to high-level procedures Guidelines are specifically designed for companies that have other business functions coordinating securityEmphasizes performance guidelines (rather than standards) that describe the basic levels of performance that will strengthen business operations while accommodating what resources are currently available

For those preparing for the Certified Protection Professional® program and designation, The Complete Guide for CPP Examination Preparation provides a thorough foundation of essential security concepts and practices in a single volume. This guide does more than impart the information required for you to pass the CPP exam, it also delivers insight into what taking the exam is like, and provides an appreciation for the work and knowledge needed to gain CPP certification.

The book addresses ten critical areas: security management, investigations, protection of sensitive information, substance abuse, physical security, personnel security, emergency planning, management of a guard force, legal aspects of security, and the role of a security professional as a liaison with both management and law enforcement.

The authors include sample test questions for you to take after completing each of the areas of study. Although these are not questions that appear on the actual exam, they do convey the principles and concepts that the exam emphasizes, and are valuable in determining if you have mastered the required information.

Far too many companies have developed outsourcing agreements that were created for a bygone century. Or worse, they are buying strategic services using an overly simplified commodity approach. Today's companies must build deep collaborative relationships with their suppliers that can accelerate the pace of innovation and competitive advantage amidst a new era of continual change and transformational shifts. This requires adopting a new methodology that has the inherent framework to design new levels of collaboration to drive business value. This new methodology is Vested Outsourcing. The Vested Outsourcing Manual is the companion guide to the ground-breaking book, Vested Outsourcing: Five Rules That Will Transform Outsourcing. The break-out book introduced the research study conducted by The University of Tennessee and challenged the conventional approach to how companies outsource. In The Vested Outsourcing Manual, Kate Vitasek and her co-authors have taken the Five Rules of Vested Outsourcing and developed the roadmap to creating a Vested Agreement through which each party has a vested interest in mutually-defined and desired outcomes. Vested Outsourcing methodology is built on a flexible framework that lays the foundational structure for the parties to come together and create a shared vision, foster an anticipatory lens, share evolving expertise, manage change and drive the required behavior for both parties to drive innovation and mitigate risk. These flexible - vested - agreements will allow the creation of value systems that have the ability to transform every industry and society. Shared vision, desired outcomes, transparency, trust, and win-win are not simply buzz words - they are the principals and values of Vested Outsourcing, being embraced by innovative giants like Microsoft, Intel, and P&G. Now companies and their suppliers have the manual to create a business model for a new century of constant change.

A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality practitioner.

Designed for both novice security professionals and industry veterans in need of a reference, the book covers:

Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk The security plan, where you decide how to apply various layers of control to mitigate the risks Budgeting: the amount of money available to implement the plan determines the next step Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan Staffing: scheduling, wages, deployment, and contract security Training, including specialized topics such as use of force and bike patrol Physical security and patrol procedures Alarm and camera systems and various software programs Emergency procedures and response Investigations, interviews, and crime analysis Executive skills: learning from proven leadership styles

Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them—all the while keeping customers and personnel safe and improving the bottom line.

You're in charge of IT, facilities, or core operations for your organization when a hurricane or a fast-moving wildfire hits. What do you do?

Simple. You follow your business continuity/disaster recovery plan. If you've prepared in advance, your operation or your company can continue to conduct business while competitors stumble and fall. Even if your building goes up in smoke, or the power is out for ten days, or cyber warriors cripple your IT systems, you know you will survive.

But only if you have a plan. You don't have one? Then Disaster Recovery, Crisis Response, and Business Continuity: A Management Desk Reference, which explains the principles of business continuity and disaster recovery in plain English, might be the most important book you'll read in years.

Business continuity is a necessity for all businesses as emerging regulations, best practices, and customer expectations force organizations to develop and put into place business continuity plans, resilience features, incident-management processes, and recovery strategies. In larger organizations, responsibility for business continuity falls to specialist practitioners dedicated to continuity and the related disciplines of crisis management and IT service continuity. In smaller or less mature organizations, it can fall to almost anyone to prepare contingency plans, ensure that the critical infrastructure and systems are protected, and give the organization the greatest chance to survive events that can--and do--bankrupt businesses.

A practical how-to guide, this book explains exactly what you need to do to set up and run a successful business continuity program. Written by an experienced consultant with 25 years industry experience in disaster recovery and business continuity, it contains tools and techniques to make business continuity, crisis management, and IT service continuity much easier. If you need to prepare plans and test and maintain them, then this book is written for you. You will learn: How to complete a business impact assessment. How to write plans that are easy to implement in a disaster. How to test so that you know your plans will work. How to make sure that your suppliers won't fail you in a disaster. How to meet customer, audit, and regulatory expectations. Disaster Recovery, Crisis Response, and Business Continuity: A Management Desk Reference will provide the tools, techniques, and templates that will make your life easier, give you peace of mind, and turn you into a local hero when disaster strikes.

What you’ll learn All the concepts comprising business continuity, IT service continuity, data recovery, and crisis management How to set up and run an end-to-end business continuity program for your organization How to write business continuity policies and governance documents How to test your business continuity plans, system DR, data center DR, and crisis management processes How to avoid almost all the common traps that both beginners and experienced practitioners fall into How to keep your IT system up and running in the face of disaster Who this book is for

Business continuity managers and analysts, emergency planners, disaster recovery managers, service continuity managers and analysts, IT project and operations managers, IT availability managers, auditors, facilities managers, heads of IT, risk analysts and managers, site managers, office managers, governance professionals, and C-level managers.

Table of ContentsIntroduction

Part One: Introduction to Business Continuity and Disaster Recovery

1. An Overview of Business Continuity Management (BCM)

2. Essentials of BCM

Part Two: Plan for Business Continuity and Disaster Recovery

3. Get Started on Your Plan: First Things First

4. Prepare the Plan

5. Write a IT Disaster Recovery Plan

6. Write a Business Process Recovery Plan

7. Manage Supply Chain Continuity

8. Select and Manage Continuity Suppliers

9. Educate the Workforce

10. Provide Governance and Reporting

Part Three: Test and Maintain Your Continuity and Recovery Plans

11. Testing Principles

12. IT Testing

13. Business Testing

14. Crisis Exercises

15. Maintain Your Plans, Solutions, and Skills

Part Four: Execute the Plan

16. Manage a Disaster

17. Return to Normal Operations

Part Five: Appendices

Appendix A – Criticality Levels

Appendix B – Roles and Responsibility Matrix (RACI)

Appendix C – Suggested BCM Timetable

Appendix D – Useful Resources and Contacts

Appendix E – Continuity Assessment Questionnaire

Appendix F – Crisis Management Team Roles and Responsibilities

Appendix G - Call Cascade

Appendix H – Basic BCP Template

Appendix I – Business Impact Analysis Questionnaire

Appendix J – Business Continuity Management Standards

Appendix K – Severity Levels

Appendix L – Mapping Severity Levels to Criticalities

This monograph describes the evolution of the U.S. global defense posture from 1783 to the present as the nation grew from a relatively weak and insular regional power into the preeminent global power. As new and unpredictable threats emerge, alliance relationships are revised, and resources decline, past efforts at dealing with similar problems yield important lessons for future decisions.

The Physical Security Strategy and Process Playbook is a concise yet comprehensive treatment of physical security management in the business context. It can be used as an educational tool, help a security manager define security requirements, and serve as a reference for future planning.

This book is organized into six component parts around the central theme that physical security is part of sound business management. These components include an introduction to and explanation of basic physical security concepts; a description of the probable security risks for more than 40 functional areas in business; security performance guidelines along with a variety of supporting mitigation strategies; performance specifications for each of the recommended mitigation strategies; guidance on selecting, implementing, and evaluating a security system; and lists of available physical security resources.

The Physical Security Strategy and Process Playbook is an essential resource for anyone who makes security-related decisions within an organization, and can be used as an instructional guide for corporate training or in the classroom.

The Physical Security Strategy and Process Playbook is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs.

Chapters are categorized by issues and cover the fundamental concepts of physical security up to high-level program procedures Emphasizes performance guidelines (rather than standards) that describe the basic levels of performance to be achievedDiscusses the typical security risks that occur in more than 40 functional areas of an organization, along with security performance guidelines and specifications for eachCovers the selection, implementation, and evaluation of a robust security system

Fundamentals of Fire Protection for the Safety Professional provides safety managers with a guide for incorporating fire hazard awareness and protection into their safety management plans. Industrial fires pose one of the greatest threats to organizations in terms of financial, human, and property losses. Understanding fire safety basics, the physics of fire, and the properties and classes of common hazards is key to designing fire safety management programs that not only protect an organizationOs assets but also ensure the safe evacuation of all involved. Fundamentals of Fire Protection for the Safety Professional takes an in-depth look at fire hazards in the workplace_from the substances required to do business to the building construction itselfd_and provides practical fire safety principles that can be applied in any work environment. Readers will learn how to develop emergency action plans and fire prevention plans, implement effective alarm and detection systems and fire extinguishment systems, and develop a comprehensive fire program management plan that is in compliance with Federal Emergency Management Agency, Occupational Safety and Health Administration, Environmental Protection Agency, and National Fire Protection Association standards. Each chapter includes a chapter summary and sample problems, making this an ideal training tool in the workplace or the classroom. Answers to chapter questions and a comprehensive glossary and index are provided at the end of the book.

U.S. Air Force (USAF) global posture—its overseas forces, facilities, and arrangements with partner nations—faces a variety of fiscal, political, and military challenges. This report seeks to identify why the USAF needs a global posture, where it needs basing and access, the types of security partnerships that minimize peacetime access risk, and the amount of forward presence that the USAF requires.

Finalmente un manuale pratico, chiaro e semplice, sia nei contenuti che nelle spiegazioni, in cui l’analisi grafica è raccontata in maniera dettagliata passo dopo passo senza tralasciare nulla. Si parte analizzandone gli aspetti di carattere generale per poi illustrarne le caratteristiche attraverso i principali metodi di rappresentazione dei prezzi, vengono infine descritti, uno per uno, tutti i modelli grafici conosciuti, dalle figure di continuazione alle figure di inversione. Sono riportati esempi reali per ciascun pattern in maniera tale da chiarire visivamente i concetti espressi a parole.

Due to the increasing integration and interdependence of domestic and overseas markets, LES Italy has cooperated with the Chamber of Commerce of Milan and Turin to translate the Italian Code of Industrial Property into English to allow a worldwide dissemination and understanding of national IP laws. The aim of this initiative is to contribute to the Country’s development. The English translation of the IP Code will not only be useful for Italian companies doing business abroad but also for foreign companies wishing to invest in Italy.

Global Logistics Strategies examines how the logistics industry has developed, how it is influenced by macro-economic factors and demand-side trends, what the risks are to the industry and how it will develop over the coming years. It features strategies and recommendations that companies can leverage. John Manners-Bell examines individual logistics segments looking at each one's unique micro-economic dynamics: freight forwarding, contract logistics, shipping, road freight, air cargo and express are defined, explored and described in detail. The book also examines the individual supply chain dynamics and logistics demands of the major vertical sectors: Automotive, Chemical, Pharmaceutical, Retail, Consumer and High Tech.

This up-to-date compilation of topics on the maturity and changes occurring within facility management worldwide offers insights into the growth and development of FM and its impact on today's business organisations.

International Facility Management presents a comprehensive and diverse collection of topics that provides current, cutting edge research in the evolving field of FM. The editors here offer a holistic approach to both the study and the practice of facility management, incorporating the perspective of scholars and practitioners from across the globe.

Topics covered deal with the changes occurring in the field today and include key research areas for both academics and practitioners. The focus is on actual practice of FM organizations – rather than on what FM should be - and the authors examine the latest techniques, models and case studies to provide a unique exploration of the new global world of facility management.

Chapters here cover the changing spectrum of topics including sustainability and energy conservation, and workplace transitions for greater collaboration. The international scope and emphasis on maturity and professionalism of the field further sets this book apart from its competitors.

Energy efficiency plays and will continue to play an important role in the world to save energy and mitigate greenhouse gas (GHG) emissions. However, little is known on how much additional capital should be invested to ensure using energy efficiently as it should be, and very little is known which sub-areas, technologies, and countries shall achieve maximum greenhouse gas emissions mitigation per dollar of investment in energy efficiency worldwide. Analyzing completed and slowly moving energy efficiency projects by the Global Environment Facility during 1991-2010, Closing the Gap: GEF Experiences in Global Energy Efficiency evaluates impacts of multi-billion-dollar investments in the world energy efficiency. It covers the following areas: 1.       Reviewing the world energy efficiency investment and disclosing the global energy efficiency gap and market barriers that cause the gap;2.       Leveraging private funds with public funds and other resources in energy efficiency investments; using these funds in tangible and intangible asset investments; 3.       Investment effectiveness in dollars per metric ton of CO2 emissions mitigation in 10 energy efficiency sub-areas;4.       Major barriers causing failure and abandonments in energy efficiency investments;5.       Quantification of direct and indirect CO2 emissions mitigations inside and outside a project boundary; and6.       Classification and estimation of CO2 emissions mitigations from tangible and intangible asset investments. Closing the Gap: GEF Experiences in Global Energy Efficiency can serve as a handbook for policymakers, project investors and managers, and project implementation practitioners in need of benchmarks in energy efficiency project investments for decision-making. It can also be used by students, researchers and other professionals in universities and research institutions in methodology development for evaluating energy efficiency projects and programs.

Engage Stakeholders with a Long-Term Solution

The goal: Convince executive management to "buy in" to your security program, support it, and provide the largest possible amount of funding.

The solution: Develop a meticulously detailed long-term plan that sells decision-makers on the dire need for your program, and then maps out its direction and required budget.

Assess and Outline Security Risks to Map Out Mitigation Strategies
This practical guide details how to construct a customized, comprehensive five-year corporate security plan that synchronizes with the strategies of any business or institution. The author explains how to develop a plan and implementation strategy that aligns with an organization’s particular philosophies, strategies, goals, programs, and processes. Readers learn how to outline risks and then formulate appropriate mitigation strategies. This guide provides tested, real-world solutions on how to:

Conduct an effective, efficient assessment of the site and security personnel, meticulously addressing the particular needs of many different environments

Make decisions about security philosophies, strategies, contract relationships, technology, and equipment replacement

Interview executive and security management to determine their concerns, educate them, and ensure that they buy in to your plan

Use all gathered data to construct and finalize the Security Master Plan and then implement it into the management of the business

Apply Insights from an Expert with Global Experience at the Highest Level
Author Tim Giles worked at IBM for 31 years serving as Director of Security for the company’s operations in the United States and Canada, as well as Latin America and Asia-Pacific. His immeasurable experience and insight provide readers with an extraordinarily comprehensive understanding that they can use to design and execute a highly effective, tailored security program.

In Influencing Enterprise Risk Mitigation, author Francis J. D’Addario draws on his many years of impressive security experience to describe business risk prevention and mitigation strategies. D’Addario, former security manager at Starbucks, Hardee’s, and Jerrico, shares stories of risk mitigation successes and failures-including natural disasters, a triple murder, and multimillion dollar fraud schemes-to help explain the need for an all-hazard risk mitigation approach.

In this book, the author discusses the psychology of security, the geography of risk, and baseline identity authentication and access control measures. He also talks through the steps for making security a priority for the business, estimating return on investment for security services, and leveraging data to learn from the mistakes and successes of those who came before us. The ability to quantify the benefits of risk mitigation will influence business investment in prevention and response preparedness.

Influencing Enterprise Risk Mitigation teaches us that both hazards and mitigation opportunities in the enterprise start at the individual and community level, and that recovery from a catastrophe hinges on individual and community resiliency.

Influencing Enterprise Risk Mitigation is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs.

The author intertwines many years of personal experience with research and statistics to create actionable risk mitigation recommendationsCovers a broad spectrum of threats—from family and community hazards to global disastersUses real-world examples to illustrate the return on security investment and influence business management decisions

Personnel Protection: Security Personnel is a video presentation. Length: seven minutes.

When it comes to the physical safety of executives, no other preventative measure is more necessary than the proper screening and training of the personnel charged with their protection. In Personnel Protection: Security Personnel presenters Jerome Miller and Radford Jones discuss the critically important task of selecting and training security personnel for executive protection duties. In this seven-minute video presentation of narrated slides, the topics covered include a comparison of contracted and proprietary personnel, the pros and cons of armed versus unarmed personnel, the characteristics of the ideal security person, and the training requirements for hired security personnel.

This presentation is one of 11 modules in the Personnel Protection presentation series, which is designed for companies considering an executive security program or for companies with an executive security program already in place. Each presentation in the series is narrated by Jerome Miller, formerly a commander in the Detroit Police Department and senior manager of international and special security operations at Chrysler Corporation, and Radford Jones, formerly manager of global security and fire protection at Ford Motor Company after 20 years with the U.S. Secret Service. Other topics in this series include concepts of executive security; advance procedures; the executive threat assessment profile; kidnapping issues and guidelines; security procedures for residences; worksite, aircraft, and vehicle operations; and executive compensation issues, including IRS requirements.

Personnel Protection: Security Personnel is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs.

The seven-minute, visual PowerPoint presentation with audio narration format is excellent for group learning Describes the advantages and challenges of using contracted versus proprietary and armed versus unarmed security personnelCovers the components of an executive security personnel training program and necessary training documentation

Take a look inside the mind of Tony Buzan, the man who invented Mind Mapping and taught the world a whole new way of thinking. Read about the inspirations, influences, discoveries and challenges on his journey to help royalty, global figures, celebrities, governments, and business leaders, and how he has transformed educational theory and practice around the world. In Raymond Keene's comprehensive book, head from Tony in his own words about his passion for Mental Literacy and his belief that Genius is present in every one of us.

How do you, as a busy security executive or manager, stay current with evolving issues, familiarize yourself with the successful practices of your peers, and transfer this information to build a knowledgeable, skilled workforce the times now demand? With Security Leader Insights for Success, a collection of timeless leadership best practices featuring insights from some of the nation’s most successful security practitioners, you can.

This book can be used as a quick and effective resource to bring your security staff up to speed on leadership issues. Instead of re-inventing the wheel when faced with a new challenge, these proven practices and principles will allow you to execute with confidence knowing that your peers have done so with success.

Security Leader Insights for Success

is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs.

Each chapter can be read in five minutes or less, and is written by or contains insights from experienced security leaders.Can be used to find illustrations and examples you can use to deal with a relevant issue.Brings together the diverse experiences of proven security leaders in one easy-to-read resource.

Programma di Il Lean Office Il Modello della Produzione Snella per Ottimizzare i Processi di Gestione dell'Ufficio I PRINCIPI LEAN APPLICATI AGLI UFFICI Come migliorare l'efficienza globale della propria organizzazione a livello gestionale e operativo. Come ottimizzare la gestione delle attività attraverso l'informazione concepita come prodotto. Come e perché è importante ricercare l'efficienza del flusso di valore lungo tutto il percorso. COME IMPOSTARE IL PROGETTO LEAN OFFICE Come impostare il progetto di analisi e miglioramento per la riuscita dell'intervento lean. Come impostare gli obiettivi in modo che abbiano una ricaduta strategica e non solo operativa sull'azienda. Come rendere veloci le implementazioni organizzando un progetto che sia a sua volta snello e flessibile. Come e perché è importante organizzare un gruppo di lavoro con competenze inter-funzionali. COME DISEGNARE LO STATO ATTUALE Cos'è la mappatura del flusso di valore e perché è così importante usarla. Come guidare nel modo più opportuno il miglioramento in ambito lean. Come effettuare un'attendibile analisi degli sprechi e delle inefficienze aziendali. COME PROGETTARE LO STATO FUTURO Come costruire la mappa del flusso di valore dello stato futuro. Cosa sono le 5S e come applicare questo approccio alla gestione dell'ufficio. Come attivare il miglioramento continuo che caratterizza l'approccio del pensiero snello. COME REALIZZARE IL PROGETTO LEAN OFFICE Come cambiare e correggersi prendendo spunto dai propri errori. Come iniziare il piano di implementazione partendo dal dettaglio delle attività da svolgere e dalla loro priorità di realizzazione. Come estendere l'applicazione del processo lean a tutti i processi aziendali che impattano sul lavoro d'ufficio.

Come aprire un'agenzia di viaggi con i consigli dell'esperto. Saggio sul turismo e le agenzie di viaggi in Italia. In un testo agile e sciolto l'autore focalizza la sua attenzione sui temi e le problematiche più diffuse della professione di agente di viaggi. Dopo una descrizione dell'attuale panorama turistico italiano, vengono affrontati gli argomenti di maggiore interesse per chi desidera intraprendere questo lavoro. Come organizzare l'apertura di un'agenzia di viaggi e inoltrare le domande agli organi amministrativi competenti, come organizzare la pratica turistica, come leggere i cataloghi dei Tour Operator, come cercare i voli aerei a basso costo, come organizzare la contabilità, come allestire il negozio e tutti i consigli per aprire in autonomia o con l'aiuto di un franchising. Una miriade di suggerimenti pratici per avviare un'agenzia viaggi, una ricca bibliografia, un pratico glossario, le più importanti fiere del turismo e un elenco di link (sitografia) per diventare subito operativi.