QFD Green Belt^® Certificate Course

Internationally acclaimed introductory to QFD, this course is designed for businesses and people who wish to learn the cutting-edge best practice Modern Blitz QFD^® for innovation and leadership in today's global market.

The curriculum incorporates the latest advancements in quality, design, and project management that are not yet taken up by the traditional approach seen elsewhere. These include Design for Six Sigma (DFSS), Emotional Design using Lifestyle QFD, Critical Chain Project Management, Schedule Deployment, Analytical Hierarchy Process (AHP), TRIZ, Theory of Constraints (TOC), New Lanchester Strategy for Marketing, and more—all of which you will be introduced in this course.

As a course offered by the QFD Institute, you are assured of the excellence in training unparalleled to others (testimonials).

This workshop is part of the international program in Quality Function Deployment; it is the only QFD curriculum authorized by Dr. Akao, founder of QFD.

• Brief history and principles of QFD — what it is and how it works;
• The advantages of Modern QFD over Traditional QFD;
• How to translate Voice of Customer into spoken and unspoken customer needs;
• How to translate key customer needs into product specifications;
• How to prioritize customer needs and focus the development process;
• How to deploy these needs end-to-end to each business function;
• Examples of QFD for manufactured goods, service and business process, chemical and food products, and software.

• Customer Gemba table
• Customer Voice table
• Customer Segments table
• Affinity Diagram
• Hierarchy Diagram
• Analytic Hierarchy Process (AHP)
• Maximum Value Table
• House of Quality (HOQ) — modernized
• Downstream QFD Deployments (generic deployment in public course)

• Kansei Lifestyle Deployment
• TRIZ (Theory of Inventive Problem Solving)
• New Lanchester Strategy for Sales and Marketing
• Critical Chain Project Management (Schedule Deployment)
• Integration with Design for Six/Lean Sigma (DFSS/DFLS)

• New Product Development Teams and Project Managers;
• QFD project team members including marketing and sales, R&D, design, manufacturing, service, quality, etc.;
• Training scouts who will report on QFD to their management;
• Quality consultants and Six Sigma/Design for Six Sigma Black Belts;
• Trainers, facilitators, and internal quality gurus;
• Those who have taken traditional QFD courses such as those offered at universities and quality institutions such as A SI, GOAL/QPC, J USE, ASQ, EFQM, etc.
• Anyone who wishes to learn the latest, solid QFD basics, tools, and best practices.
• No Prerequisites.
• ( Attending from Overseas )

1. A laptop computer (with CD drive, MS Excel^®, MS Word^®, and Adobe Acrobat^® reader) or calculator -- as you will receive a CD with QFD software templates and case studies.
2. Relevant marketing and technical data for a small project or a part of a large project that you are currently working on or plan to work on in the future. (You will receive detailed instructions on this with your registration receipt/invoice.)
   
   IMPORTANT: No need to reveal any confidential data. The goal is to make the QFD exercises real and meaningful to you!  If it is not feasible to bring such data, you may join others or use a generic (or hobby) project. Instructions on the data preparation will be e-mailed to you after your registration is complete.
   
   You may also bring your project team and both learn and work on a real project (team discounts available for 3 or more attendees from the same company).

Upon successful completion of this course, students receive a provisional QFD Green Belt^® Certificate from the QFD Institute. To assure the integrity of the Certificate as demonstrated by application, full status will be earned upon successful completion of:

• Having a QFD Master Black Belt^® custom-tailor a QFD process for your company; and
• Submitting two QFD work objects from an actual project using your tailored process for successful review by a QFD Master Black Belt^® within one (1) year.

Having a QFD Green Belt^® (provisional or full status) is a prerequisite for enrolling in the QFD Black Belt^® Certificate Course — the next step toward becoming a successful QFD team leader or facilitator.

The graduates of this course are eligible to enroll in the 2014 QFD Black Belt^® course, as well as future QFD Green Belt^® Update courses.

This course will be taught by one of these instructors, the only two QFD Red Belts^® outside Japan who are certified by Dr. Akao (founder of QFD); both are a recepient of Akao Prize for Excellence in QFD.

Glenn H. Mazur (www.mazur.net)

• Executive Director, QFD Institute and International Council for QFD (ICQFD)
• Certified QFD Red Belt^® (international)
• Certified QFD-Architekt #A21907 (QFD Institut Deutschland)
• 1998 Akao Prize^® winner for Excellence in QFD
• Academician, International Academy for Quality
• Application / implementation expert
• Trained over 2,000 QFD Green Belts^® worldwide
• Kansei Engineering Lifestyle QFD expert
• Convenor of ISO Working Group 2 Technical Committee 69 Subcommittee 8 (writing the international standard for QFD)
• President, Japan Business Consultants, Ltd.
• Senior Member of ASQ
• Member of Japanese Society for Quality Control
• National Academies of Science Board, Innovation (ret.)
• Adjunct faculty, University of Michigan (ret.)
• Honorary President - Hong Kong QFD Association

Richard E. Zultner

• Software Quality Specialist
• Certified QFD Red Belt®
• 1998 Akao Prize^® for Excellence in QFD
• Director, QFD Institute
• President, ZULTNER & COMPANY
• TOC Software Jonah
• Six Sigma Master Black Belt

The QFD Institute permits only full status QFD Black Belts^® who have successfully completed the "train-the-trainer course" or higher to teach its QFD Green Belt^® Courses. Individuals' valid QFD Belt status may be verified through the QFD Institute office.

Please Use the Registration Form. It details options and prices, including early-bird and team discounts.

Two (2) registration options are available (no prerequisites for either choice):

1. QFD Green Belt^® Package (total 3 days) = QFD Green Belt^® + Symposium .
2. QFD Facilitator's Package (total 8 days) = QFD Green Belt^® + Symposium + QFD Black Belt^®.

If you are not sure which option to choose or have questions about this course, please feel free to contact us (+ 734-995-0847).

Venue:

Charleston Marriott
170 Lockwood Blvd.
Charleston, South Carolina 29403 USA
Front desk: (843) 723-3000
Reserations: 1-800-228-9290
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