Explore the answers to commonly asked questions and find valuable information in our FAQs section, designed to provide clarity and address inquiries you may have about our services.
Maps & Schedules
How often does SunRail run?
SunRail currently runs Monday – Friday only. Our schedule is designed to be consistent with rush hour when traffic on I-4 is at its worst. During morning and evening peak hours, the train operates every 30 minutes. During off-peak hours (midday and late evening) the train operates every 2 to 2 ½ hours.
SunRail does not operate on the following holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year’s Day
For detailed train times, please visit the schedule links below:
How does the train schedule work?
The train schedule is divided into three sections: morning and evening peak service, midday, and evening service. During morning and evening peak service, most trains run every 30 minutes, while trains operating during midday and nigh time service run less frequently. All times listed on the schedule are departure times. All northbound trains originate from Poinciana in Osceola County, and southbound trains originate from DeBary in Volusia County. You should always consult the schedule before going to a station to plan your trip both to and from your destination. SunRail adheres to a strict schedule and departs on time, so please be sure that you are ticketed, tapped on, and ready to board at least five minutes before the train’s scheduled departure time. Back to top
How can I get a copy of the train schedule?
You can find a convenient printed version of our train schedule onboard all trains, as well as a printable version below
How often does SunRail provide service for special events?
Service for special events is only available when requested by local government sponsors or other groups that can provide service to the public. SunRail is not available for private charter. Services also are dependent upon the availability of SunRail crews to staff special event trains. Back to top
What time should I arrive at the station?
Trains do not have the flexibility to wait on latecomers. SunRail advises passengers to be properly ticketed, tapped on, and ready to board at least five minutes before the train’s scheduled departure time. SunRail recommends arriving at least 20 minutes before the scheduled departure time. Back to top
How will I know if the train is delayed?
If trains are delayed, you will hear announcements on SunRail platforms at each SunRail Station affected by the delay. To receive alerts when delays occur, please follow us on X (formally known as Twitter) at www.X.com/RideSunRail. You may also get current train information by clicking the Train Status button in the main navigation or click the button below
SunRail Account
I have questions about my SunRail mobile ticketing account or my SunCard account
You can view SunRail’s mobile ticketing and account FAQs from within the new SunRail Mobile App or online:
Mobile App: Open the app, click on Account and then click FAQs under the HELP section.
Online: Visit sunrail.zendesk.com
Back to top
What is the SunRail dormant/escheatment program?
It is a Florida Department of Transportation (FDOT) policy requiring SunRail to review and update SunRail account records periodically. Florida statute section 338.231(3)(c) requires SunRail to report and transfer the funds in this account to the Florida Department of Financial Services, Division of Unclaimed Property if there has been no activity for at least three years or more.
Prepaid balances over $10.00 will be transferred to the state of Florida as unclaimed property. After funds are transferred, claims may be filed using www.fltreasurehunt.gov or by contacting claimant services at the Florida Department of Financial Services, Division of Unclaimed Property. Back to top
How can I request a refund if my card is active/inactive?
Please contact SunRail Customer Service at:
Email: info@SunRail.com
Phone: 1-855-RAIL-411 (1-855-724-5411)
Business hours: Monday – Friday
5:30 am – 9:00 pm
What “funds” on my inactive SunCard are eligible for a refund?
Prepaid balance values will be reduced by the amount of the sales bonus received at the time of purchase. SunRail pass products that have never been activated may be eligible for a refund. SunCard fees are nonrefundable. Back to top
What does Negative List / Hotlist mean?
Negative listing / Hotlisting is the temporary deactivation of a SunCard. The Florida Department of Transportation monitors SunCard usage. Hotlisting may be the result of not tapping on and off, an outstanding negative balance due to max fare, using your account for trips that are not part of the purchased pass or running out of funds. If this happens, the SunRail account is not valid for travel. A call to Customer Service at 1-855-RAIL-411 (1-855-724-5411) prior to boarding is necessary and can easily resolve any concern. For more information, download this Hotlist Guide (PDF). Back to top
Can I request a refund on a SunCard that belongs to a friend or family member?
FDOT has a verification process used by the Customer Service Center to determine whether the caller is the owner of the SunCard. Customers must be able to provide this information. Back to top
How will I receive my refund and how long will it take?
Please allow up to 6 to 8 weeks for cash transactions refunded with a check and allow up to 4 to 6 weeks for credit card refunds to be processed. Back to top
Fares & Passes
How much does it cost to ride SunRail?
There is a base fare of $2.00 and an additional $1.00 charge for each county you cross. For example, if you are traveling from Sanford to Downtown Orlando, the one-way fare would be $3.00. Back to top
What are Ticket Vending Machines (TVMs)?
TVMs dispense SunCards and SunRail tickets as well as allow customers to manage their SunCards. Customers can add value using cash, credit cards, and debit cards. SunRail has ticket vending machines at each of the 16 stations. Back to top
Where can I buy a SunCard or ticket?
You can purchase a SunCard from the TVM, located at each station, using cash or all major credit cards located in each station, from our website SunRail.com, or from employers that offer SunCards. It is important to register your SunCard at accounts.sunrail.com for balance protection should the card be lost or stolen. If you are interested, please ask your employer about the availability of the Federal pre-tax assistance program. Daily one-way and round-trip tickets are available for purchase at TVMs only. Back to top
What is a SunRail ticket?
SunRail tickets are a one-time purchase for one-way or round-trip travel and are best used by occasional SunRail riders. Paper tickets may be discarded after use once the fare has been validated by tapping on and tapping off. Back to top
Can I get a refund on my unused ticket?
Due to fare policy regulations, we are unable to provide refunds for tickets. Back to top
How do I pay for my ride?
You may purchase a ticket or SunCard with a pass or stored value at a TVM or purchase a ticket or pass through the SunRail mobile application. Be sure to tap on or validate your mobile ticket before boarding the train. Back to top
Can I board the train without a ticket?
No. All passengers must have a valid ticket or pass that is tapped on or activated before boarding the train. Back to top
Does SunRail have all-day passes?
We currently do not have single-day passes that allow for multiple stops. You may purchase a SunCard with prepaid value that can be used unlimited times throughout the day. Back to top
What discounts are available and how do I qualify?
SunRail has 50% discounted fare products for the following:
- Youth (ages 7-18)
- Seniors (ages 65+)
- Persons with disabilities, regardless of age
Upon request by the SunRail conductor or fare inspector, seniors and youth must show proof of age with a government-issued valid ID, such as a driver’s license, passport, Medicare card, or State ID card. A LYNX or Votran ID may also be used. Back to top
What are the fares for children?
Children ages 6 years and under can ride SunRail for free with a paying adult (however, there is a limit of three children for each adult). Back to top
What is a SunCard?
A SunCard is a plastic, credit card-sized fare media that holds weekly/monthly/annual travel passes, and/or prepaid value, for use on SunRail. You can also use your SunCard to transfer to a LYNX or Votran feeder bus when you are connecting from the train to the bus. Simply show the bus operator your SunCard and receive one free transfer to board that bus. Learn more about SunCards at SunRail.com/fares-passes/suncards. Back to top
How do I use my SunRail card?
To tap your card, find one of three SunRail ticket validators located on each platform. If you get a green check, you are good to go! A red X, your ticket or SunCard is not accepted. Please go to a TVM to purchase a product, add value to your card, or contact the Customer Service center at 1-855-RAIL-411 (1-855-724-5411) for assistance. Back to top
How do SunCard passes work?
SunRail offers passes that give you the freedom to ride the train as often as you want for 7 consecutive calendar days, 30 consecutive calendar days, or 365 consecutive calendar days from when you first tap on at one of our validators to board the train. Because we currently do not operate on weekends, those days are not factored into the price of any of our pass products. For passengers who ride SunRail 4-5 days a week, our passes provide significant savings over daily tickets. Fares for passes are based on how many zones (counties) you travel through. Back to top
Can a SunCard be used on other transit systems?
No. We are working with LYNX and Votran for future compatibility. Back to top
I purchased a SunCard at a TVM. How do I register it online?
If you already have a SunRail account, simply log into your account at accounts.SunRail.com and register your new card for balance protection. You can register as many cards as you would like to with a single SunRail login, so all of the cards for your business or family can be managed in a single location.
If you do not yet have a SunRail login, just click the “register’ link from accounts.SunRail.com and follow the steps to create a log in. Once you have created your login, you will be able to register your card for balance protection. Back to top
I purchased a SunCard at a TVM. How do I register it with my mobile app?
If you already have a SunRail account, simply log in to the app, then click “Add a SunCard” from the app settings menu. Once your card is added, it will be registered for balance protection.
If you do not have a SunRail account, you can click the “Sign Up” button and follow the account creation process. Once complete, you will be able to add your TVM-purchased SunCard. Back to top
What is a SunCard number?
A SunCard Number is the 17-digit number printed on the back of your SunCard. Back to top
Can I get a refund for my SunCard?
Refunds are not available for weekly, monthly, or annual passes, but you may request a refund if you have prepaid value on your SunCard. The $5.00 cost for a SunCard is not refundable.
If a TVM fails, please call the SunRail Customer Service center at 1-855-RAIL-411 (1-855-724-5411) and your inquiry will be investigated, and any appropriate refund made. Back to top
I will not be using my SunCard anymore. Can I get a refund?
Most of SunRail’s products are non-refundable, however, SunRail does offer refunds on unused prepaid value. To obtain a refund, contact the Customer Service Center by calling 1-855-RAIL-411 (1-855-724-5411). The Customer Service Representative will deactivate your card so it can no longer be used. Your refund will be processed within 30 days. Please note that the 10% bonus used on your prepaid value purchase is not refundable. Your refund will be made to the original form of payment (cash payments will be refunded by check). Back to top
What do I do if I lose or damage my SunCard?
To be able to replace your SunCard, your card must be registered in our SunRail account management system to qualify for balance protection. You can purchase a replacement SunCard for $5.00 online through your account, or at any ticket vending machine located at all SunRail Stations. When purchasing a replacement card at a ticket vending machine, select the option to purchase a SunCard with prepaid value, however, your prepaid value amount will equal $5.00. Once you have received the new SunCard, please contact our Customer Service Center by calling 1-855-RAIL-411 (1-855-724-5411) to have your funds transferred. Back to top
What is balance protection?
When you register your SunCard online at accounts.SunRail.com or add it to the SunRail mobile app, you are automatically enrolled in balance protection. Once enrolled, if your card is ever lost or stolen, simply contact the Customer Service Center or log into your account at accounts.SunRail.com to report the loss. You will not be responsible for any use of the card after you have reported it lost or stolen. We will send you a replacement card; the cost is $5.00. If you have a pass product loaded onto your lost/stolen/damaged SunCard, you will want to purchase a replacement card as quickly as possible, as passes run for consecutive days and any days lost cannot be restored to the SunCard. Back to top
Why has my SunCard been Negative Listed / Hostlisted?
If you received an email informing you that your SunCard has been Negative Listed/Hotlisted, it is because your SunCard has fallen into a negative balance, misuse of card, or the SunCard is being used for trips that are not part of the purchased pass plan. To have a SunCard removed from the hotlist, please contact Customer Service at 1-855-RAIL-411 (1-855-724-5411). For additional information on Negative Listing / Hotlisting, download this Hotlist Guide (PDF). Back to top
Riding SunRail
How far does SunRail travel?
SunRail currently operates in Volusia, Seminole, Orange, and Osceola Counties in Central Florida. Our northernmost SunRail Station is located in DeBary in Volusia County, and the southernmost SunRail Station is located in Poinciana, south of Kissimmee in Osceola County. Back to top
Are the trains clean?
SunRail’s goal is to deliver safe and reliable transportation and takes the following steps to help prevent the spread of germs:
- Every train is equipped with hand sanitizing dispensers and a restroom with handwashing sink.
- There is a security presence onboard to provide additional rider support. Back to top
Why do customers have to “tap on and tap off” the system?
Fares on SunRail are based on the distance traveled. SunRail uses a “tap on, tap off” system to calculate the exact fare for your trip. Back to top
What happens if I do not “tap on” or “tap off”?
Tapping on and tapping off is a very important part of the SunRail fare system. It allows for charging the correct amount for fares while monitoring passenger volumes. FDOT monitors SunCard activity to ensure SunRail passengers have valid fare. Our Fare Policy requires that all passengers tap on before boarding the train and tap off at their destination station platform. If a passenger fails to follow these procedures, their SunCard is no longer valid, and the FDOT will Hotlist the SunCard. The conductor is responsible for inspecting fares on board the train, and if it is determined that a SunCard has been hotlisted or the holder has not tapped on, then he/she will have the passenger exit the train for not having paid a valid fare. Back to top
How can I arrange for large groups to travel on SunRail?
For groups of 20 or more, please complete the Group Rider Request Form. For additional support and information on advance ticket purchases, contact SunRail Customer Service at 1-855-RAIL-411 (1-855-724-5411). Back to top
How does the transfer system work?
SunRail works with LYNX and Votran to provide a cost-effective option for our passengers. Bus-to-rail and rail-to-bus customers can transfer from one mode of transportation to the other:
From SunRail to Bus:
- Pay your train fare
- Show LYNX/Votran operator your SunCard or one-way/round-trip ticket
- Receive one free transfer from the LYNX/Voltran bus operator to a feeder bus route that serves SunRail Stations
From Bus to SunRail:
- Pay bus fare on LYNX/Votran feeder bus route
- Ask operator for a free transfer to SunRail (a transfer is always required even when passengers have a bus pass)
- Take transfer to SunRail ticket vending machine (four at each station)
- Follow instructions to use a transfer on the ticket vending machine screen
- Swipe transfer (which is valid for 90 minutes)
- Pay $1.00 upgrade for crossing each county line on SunRail (if necessary)
Both LYNX and Votran buses, which provide connecting bus service to SunRail, are also equipped with onboard wheelchair lifts that are deployed by the bus operator. Each station has a designated bus boarding area which is located along an angled curb to provide easily identifiable designated boarding areas and allow independent departure/arrival of the buses. Back to top
Can I bring my pet on the train?
Pets are allowed on board SunRail, but they must be kept in an enclosed container/carrier, with the exception of service animals (see below for details on what qualifies as a service animal). Also, carriers must be kept out of the aisles and off seats. Back to top
What qualifies as a service animal?
Service animals that are individually trained to perform a specific task for the benefit of persons with disabilities are welcome on board SunRail at no additional charge. In accordance with ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. Service animals are to be kept under control at all times. SunRail personnel may require you to remove your service animal en route to/from the station premise if:
1. The animal is out of control, and you do not take effective action to control it (for example, a dog causes a significant disturbance by barking repeatedly and uncontrollably or is not housebroken) or;
2. The animal poses a direct threat to the health or safety of others.
All service animals must sit under the passenger’s seat or at his/her feet. Service animals are not allowed to sit in the aisles or seats. Carry-on pet guidelines are for animals for which no claim of service is made, and do not pertain to passengers traveling with service animals. Back to top
What is a service disruption bus bridge and how does it work?
A service disruption bus bridge is a temporary system of shuttle buses that is put in place when SunRail is unable to proceed with normal operations. These buses provide a “bridge” between stations and bypass the area that has caused an interruption in our service. Buses are provided by our LYNX and Votran partners and will display “SunRail Special.” They offer free transportation serving SunRail Stations where the trains are unable to travel to. Buses will serve passengers traveling northbound and southbound. The bus bridge will remain in place until train service is restored. Buses that are en route when train service is restored will complete their trip.
Our suburban stations that have bus loops allow for the buses to pull directly into the station. However, drop-off/pick-up areas are assigned when the Winter Park/Amtrak, AdventHealth, LYNX Central, Church Street, and Orlando Health/Amtrak Stations are affected. These locations are subject to change due to construction, road closings, etc. so passengers are advised to contact the SunRail Customer Service Center at 1-855-RAIL-411 (1-855-724-5411) to confirm the locations. The information will also be displayed on our website SunRail.com and at the affected stations on the message boards located on the platform.
There are two types of bus bridges
- Emergency bus bridges – An emergency bus bridge is implemented when SunRail is experiencing an unplanned interruption in service that prevents trains from making all station stops. Situations will vary based on the number of stations affected, time of day, type of incident, etc.
- Planned bus bridges – Planned bus bridges are scheduled for a specific time frame and advanced notice is provided.
An example of how a bus bridge works is as follows:
An alert is issued to passengers that a bus bridge is being implemented for passengers traveling between the AdventHealth and Sand Lake Road Stations. Buses will be dispatched by LYNX to the designated bus stop location at the AdventHealth and Sand Lake Road Stations so that buses are traveling in both directions simultaneously:
- Buses arriving at the AdventHealth Station designated drop-off/pick-up location will provide service for all stations south of the AdventHealth Station until it reaches the Sand Lake Road Station. The bus will then continue providing northbound service if necessary.
- Buses arriving at the Sand Lake Road Station will depart heading northbound and will provide service for all stations north until it reaches the AdventHealth drop-off/pick-up location. Passengers continuing northbound will head to the AdventHealth Station platform to catch the next train, while the buses will provide southbound service, if necessary.
- SunRail will operate between DeBary and AdventHealth Stations according to our published schedule. Trains depart DeBary and when they arrive at the AdventHealth Station, passengers continuing southbound will exit the train and proceed to the bus bridge. The train will then “turn” at the AdventHealth Station and will wait at the station until its scheduled northbound departure time.
How do I report a problem with the Wi-Fi on the train?
If you experience trouble with the Wi-Fi on the train, please contact the Customer Service center at info@SunRail.com or 1-855-RAIL-411 (1-855-724-5411). You will need to provide:
- Current time
- Direction you are traveling (northbound or southbound)
- Train car number in which you are riding
This number is located adjacent to the doors at the end of the cars.
You may also speak with a conductor, who can attempt to resolve the issue by resetting the Wi-Fi. Back to top
What if I lose an item?
If you lose an item on board SunRail or at a Station platform, please contact our Customer Service Center at 1-855-RAIL-411 (1-855-724-5411) to register your item into the SunRail Lost and Found log. If your item is received in the Customer Service Center, you will be contacted to retrieve your item. Back to top
SunRail Stations
How can I find out things to do around the stations?
Station Destinations are key attractions or points of interest within a walkable distance from each station and can be found on each our our station’s pages. View a listing of SunRail stations. Back to top
Is there parking at the stations?
FREE parking is available at the following suburban stations:
- DeLand – Coming 2024
- DeBary
- Sanford
- Lake Mary
- Longwood
- Altamonte Springs
- Maitland
- Winter Park / Amtrak*
- Sand Lake Road
- Meadow Woods
- Tupperware
- Kissimmee / Amtrak*
- Poinciana
*4-hour limit and is controlled by Amtrak
The existing accessible parking spaces at the stations provide a safe and appropriate designated parking area for persons with disabilities. At the entrance to each SunRail Station parking area, way finding signage is provided to direct passengers to the location of the ADA-accessible parking spaces. Back to top
Is overnight parking available at the stations?
Overnight parking is permitted in SunRail parking lots for SunRail passengers at some stations. FDOT does not assume responsibility for damage to, or loss of, property that may occur in these lots at any time. Persons leaving their vehicles in SunRail parking lots do so at their own risk. Back to top
Where can I find information about future stations?
Twelve (12) stations were built during Phase 1, between DeBary and Sand Lake Road. An additional four (4) stations were constructed during Phase 2, the Meadow Woods Station in Orange County, and three stations in Osceola County, including Tupperware Station, Downtown Kissimmee, and the Poinciana area.
The construction of SunRail’s Phase 2 Northern Expansion includes one new commuter SunRail Station at DeLand, Florida, and approximately 12 miles of expanded commuter rail service between the DeBary Station and the DeLand / Amtrak Station in Volusia County on the existing Central Florida Rail Corridor (CFRC). Improvements will provide a safe and efficient transportation alternative for motorists, enhance safety features along the corridor, and improve grade crossings for train, pedestrian, and vehicular traffic. The Phase 2 Northern Expansion is currently expected to open by Summer 2024. Back to top
What amenities do the stations have?
All stations have the following amenities for your comfort, security, and convenience:
- Platform Canopies
- Water Fountains
- Emergency Phones (Emergency Call Boxes or “ECBs”)
- Passenger Assistance Telephones
- Platform Seating
- Bicycle Parking
- Accessibility/ADA
Stations do not have restrooms; however, restrooms are available on board SunRail trains. You can view more information about what’s available at our stations on the Station Amenities page. Train information can be found on the About SunRail Trains page. Back to top
Agency Information & Other Questions
Where can I purchase SunRail memorabilia?
SunRail memorabilia may only be purchased in person at specific events near our stations. for details on upcoming events where merchandise can be purchased, please follow us on one of the following social platforms:
How can I advertise on SunRail?
For advertising information, please contact Ads@SunRail.com. Back to top
Can SunRail sponsor my athletic team?
Since SunRail is funded by taxpayer dollars, we are unable to contribute donations or sponsorships. Back to top
Can I become a vendor at a SunRail station?
Concessions at SunRail Stations and platforms can only be authorized by local governments. Please contact the local government where the station is located for information on concession permits. Back to top
How do I sign up for roadway worker protection training?
For information regarding Roadway Worker Protection Training, please contact training.sunrail@alstomgroup.com Back to top
How do I get a job with SunRail?
FDOT manages SunRail and contracts the operations and maintenance work to private companies. Those companies are responsible for hiring their staff and any potential subcontractors. Please contact each company directly to inquire about jobs, contracting opportunities, and hiring processes, or visit Corporate.SunRail.com. Back to top
SunRail Alerts Mobile App
I have an iPhone and when using the trip planner, I clicked on a time and nothing happened. How can I proceed?
Search for the “Done” button to the upper right of the arrive selector. The selection list on iPhone has a “Done” button which must be utilized. Back to top
I started the app, but it is stating that “no data service available,” even though I do have service/Wi-Fi. How do I proceed?
The app started at a moment when data was not available. To proceed, please quit, close the app and restart. Back to top