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Public Mailing List -
genome@soe.ucsc.edu
Interactive public discussion forum
Private Mailing List -
genome-www@soe.ucsc.edu
Confidential list visible only to our staff
Training
For information about virtual or in-person training,
please email us
Genome Browser Announcements -
Subscribe
Notifications about new software and data, and
other announcements (low volume)
YouTube
See our YouTube for Genome Browser training videos
Twitter
Follow for data and software releases as well as scheduled maintenance
and service interruption announcements
Before posting, we strongly recommend searching our mailing list archives and using our website search below to match documentation:
When posting a question, please consider these points to ensure we can assist swiftly:
- Include screenshots and URLs whenever possible. For errors, describe the steps taken that led to the error.
- When sending a tracks display URL, use the Session tool. Web browser URLs can change or expire for our tracks display.
- If your issue is regarding custom data, include that data (or a small subset) in your message so that we may replicate the problem.
- If you are requesting a liftOver file, include the GenBank (GCA_*) or RefSeq (GCF_*) identifier in the message.
- If you would like to request a browser for a new assembly, use our GenArk assembly request form.
Genome Browser:
genome-www@soe.ucsc.edu
Private list for licensing questions. For more information about licensing the Genome Browser
software, see the software licensing requirements.
Blat and In-Silico PCR:
kent@soe.ucsc.edu
See the Kent Informatics for more information.