1,132 total
As a graphic design student I recommend Issuu, I used it for a college project and the results were even better than I expected. They also have a very efficient support service, Karen was kind and helpful.
Date of experience: April 21, 2024
I tried ISSUU but found the site was far from intuitive. As it was days ago, and in this busy world I find it hard to remember what I had for breakfast.
I do remember the site navigation was beyond my mid-level computer skills and given that I gave up trying to make property changes (2 page to 1 page display), something I would have thought would have been a breeze.
REFUND
More importantly, when I tried to request a REFUND the same day of purchase, niente, nada, rien, nothing. I finally had to initiate a disputed transaction via my credit card company.
This is not what I expect from a digital company in this day and age. It was not an experience that I enjoyed. The app may be very good, I won't dispute that and maybe I was having a bad hair day...but I am still waiting to hear the final outcome of my refund.
ONE STAR...that is the lowest category reviews can be listed. I am sure others will find the application very worthwhile...one thing can be said...it is fast in producing digital results....but that's it.
Date of experience: April 22, 2024
Reply from issuu
Hi there, thank you for your review! We are very sorry to hear about your experience. One of our agents has reached out to you directly to assist with your request. Thank you for sharing your feedback with us.
Everything went so well for basic membership, and I'm looking forward too using more options.
Date of experience: April 21, 2024
What did not go wrong? I had a subscription (Premium) for Issuu to share my publications. I had 100 unlisted slots as an extra fee. Suddenly, without noticing, they reduced this to 50 slots. Which means that, if I wanted to replace one of my unlisted slots, I removed one publication (having 99 unlisted slots) but I was not able to upload a new publication. In other words, Issuu changed the terms of my subscription without noticing me.
After contacting customer service and asking for a solution (just let me have the 100 unlisted slots), I get a lot of vague answers and explanations. But no solution. My proposal to end the subscription and the return the rest of the money for the rest of the subscription period is not granted. Every time I have a different customer service agent, who does not know the situation.
I just warn you: don't subscribe for their services. I would rather suggest to use FlipHTML5. Way cheaper, better service and saves a lot of frustration.
Date of experience: April 23, 2024
Reply from issuu
Hi there. Thank you for your review. We are very sorry to hear about your experience with Issuu. One of our agents has reached out to you in order to assist with this technical problem. Thank you for sharing your feedback.
good, it is free for small companies like us. but the interface is a little complex, as I don't know how to revise the title of the files I uploaded.
Date of experience: April 16, 2024
Reply from issuu
Hi there! Thank you for your review! It's great to know that you are enjoying the convenience of our platform for your company!
Our team member has contacted you to provide guidance on editing the titles of your publications. Thank you once again for sharing your feedback, and happy publishing!
I have used Issuu for some years now as we offer a big range of bereavement books for children and families to remember their lost little ones and grown ups too. It provides us with all we need to create fantastic LOOK INSIDE the book and offers so much more. I had an issue this week and they resolved it and were most helpful.
Date of experience: April 12, 2024
The whole process of creating an account and uploading was instructed and easy to follow
Date of experience: April 25, 2024
Rep was knowledgable and helpful. Although my request could not be fulfilled, the rep offered alternatives.
Date of experience: April 24, 2024
I wanted to cancel my subscription after receiving their invoice and they helped me without further asking.
Date of experience: April 24, 2024
Very easy to use. High quality. Good customer experience.
Date of experience: April 21, 2024
Sara was a lifesaver, and my issue was resolved in only one interaction. Thanks, Sara!
Date of experience: April 23, 2024
I can't embed my publication?! Unfortunately no use for issuu then.
Date of experience: April 22, 2024
Reply from issuu
Hi there. Thank you for your review! The embedding feature is available in all of Issuu paid plans. You can find more information about our plans and pricing in this section: https://issuu.com/pricing You can always reach out to us through this page to ask for advise on the plan that would better suit your needs. Thanks again for your feedback!
Best platform to share our presentation
Date of experience: April 18, 2024
Issuu is user-friendly and has everything our company needs for creating a flip book. Their customer service really assist in easy to follow ways. And my two Zoom meetings were most productive guiding as well as advising. The interface on Issuu website I found had all that we needed. At this juncture we're part of the Premium plan and are very happy indeed.
Date of experience: March 16, 2024
Fast and courteous support for my issue. I appreciated the prompt response.
Date of experience: April 23, 2024
I recently had a positive experience with the customer service team. I have mistaken my subscription plan and asked for help to switch subscriptions and requested a refund for the price difference. Sara from the customer service team promptly responded to my email and efficiently processed the refund.
Not only did Sara assist me with the refund, but she also ensured that my subscription plan was adjusted according to my preferences. I appreciate the responsiveness and professionalism demonstrated by customer service.
Date of experience: April 15, 2024
Very easy to work with - entry-level knowledge got me success the first try
Date of experience: April 13, 2024
Received an email immediately with a warning of slow response times, but the issue had been picked up and resolved efficiently within 5hours. Thank you so much for your help and your friendly manner, Joy!
Date of experience: March 13, 2024
The customer service person helped me solve a problem with resetting my password. She was very helpful & walked me through it. Thanks!!!
Date of experience: April 02, 2024