Review reactions
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6
Thanks
1
Love this
2
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1
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First reviews
1
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0
Location
Mesa, AZ
Yelping since
September 2018
Latest 1-star reviews are telling. This business used to offer great support, but it's non-existent now. Both offices have the same contact info for scheduling. Scheduling gets routed to voicemail, then SMS (Klara AI). No one replies to SMS. Website 'Contact Us' loops you to the phone number no one answers. Online scheduling isn't an option. Have tried to contact scheduling for over a week at different times, days, and no one ever answers, or returns a voicemail or SMS. For those looking to schedule with this provider, consider finding an alternate provider on ZocDoc (web friendly, no app required). I found an alternate provider, viewed their availability by doctor, and scheduled an appointment just now--literally within minutes using ZocDoc.
UPDATE: If you're having trouble contacting this provider, consider leaving a review. Yelp reviews seem to be a platform that is actively monitored. The follow up the provider below is referring to is the Yelp DM he sent yesterday following this review, directing me back to Klara.
"Hello, thank you for reaching out. We are sorry to hear that you have not been able to get in contact with our office. We will need some additional information to better assist you however we are unable to take your personal information via Yelp, so we have tried contacting you directly via Klara. If you are still in need of further assistance, please send us a message on Klara with the best time to give you a call at. Thank you!"
Business owner information
Matthew W.
Feb 21, 2024
Hi M,
Thanks for providing us with this feedback.
We do our best to answer all incoming calls and if we are not able to answer all calls in real time we try to return all messages received within 48 hours. Our records indicate that you have only tried to message us through Klara once, to which we have responded, and have not received any voicemails or further attempts of contact from you to follow-up. We would be happy to assist you if you could please send us a message in Klara with a good time for us to give you a call. Thank you!
UPDATE: Hi M,
We're sorry that you have still been unsuccessful in speaking to someone at our office over the phone. We have tried contacting you through Klara and have not received a response so we must be having some communication issues. If you can please DM us here through Yelp with the best phone number and time to reach you at we will be more than happy to try reaching out again. Thank you!
We've been with McArthur Pools just a little over a year now. Brandon and Adam are true pool pros. From the initial pool cleaning assessment, to the weekly service, and the general support each season, the experience has been so smooth. Brandon dialed in on our needs as new pool owners and really helped us understand the fundamentals. When we thought for sure we'd be spending $$ fixing a broken hose cuff and mouth cover, Brandon recommended a practical solution that saved us big time. We trust Brandon and his crew, and encourage you to give them a call.
5-stars, and then some! This place has high-quality premium ingredients and flavors. Great selections and perfect portions. The experience alone is a must! Look forward to trying their Ramen... everything on the menu looks amazing.
Where to even begin! Love this place. Favorites include Crispy Rolls, Fresh Rolls (sliced beef), House Fried Rice, Pho traditional, and Pho brisket. With egg noodle upon request. Owners and staff are incredibly friendly, attentive.
Cauliflower & Asparagus Tips appetizer, so delicious. Great Fish & Chips. Light, golden, crispy, and flavorful. One of the best batters.