Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
Head of Customer Success
Industry
Technology / Software / Internet
Website
www.experiencinginformation.com
About
Designing for User Experience, Commercial Ethnography, Navigation, Information Architecture, Strategy, Innovation
Specialties: Author of Designing Web Navigation (O'Reilly 2007)
http://www.amazon.com/Designing-Web-Navigation-Optimizing-Experience/dp/0596528108
Tags
mapping experiences
jtbd
experience mapping
jobs to be done
remote design
ux strategy
experience maps
ux design
customer journey maps
alignment diagrams
euroia
innovation
xmap
remote work
strategy
uxstrat
ux london
ia
navigation
ethnography
chatgpt
artificial intelligence
design sprints
sprints
isa16
ixda
disruption
strategy blueprint
uxpin
agile
service design
practical service design
agile ux
visualizing ux
remote ux
customer experience
customer success
experience design
information architecture
rapid techniques
user experience
collaboratebris
alignment diagramsm
future of work
shared value
interact london
journey maps
design
mural
cca
service blueprints
touchpoints
strategic learning
undiscovered public knowledge
poppers three worlds
world ia day
wiad
who do you want your customers to become
the ask
search
information interaction
faceted navigation
workshop
uxbrighton
adoption
euroia2012
usability testing
stakeholder engagement
rite testing
lean ux
audi
responsive design
euroia10
mental models
sense making
iasw
navigation layer
information architecture summit warsaw
copenhagen
architecture
euroia09
factors
information
human
euroia2008
commercial
See more
Presentations
(39)Likes
(6)Search Patterns: An Early Talk
Peter Morville
•
16 years ago
Integrating web analytics into information architecture and user-centered design
Hallie Wilfert
•
16 years ago
Experience Is The Product
Peter Merholz
•
16 years ago
Folksonomy hated word but loved resource
Thomas Vander Wal
•
16 years ago
Perils of Popularity Webdirections keynote
Rashmi Sinha
•
16 years ago
7 User Experience Lessons from the iPhone (Introducing UX)
Stephen Anderson
•
17 years ago
Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
Head of Customer Success
Industry
Technology / Software / Internet
Website
www.experiencinginformation.com
About
Designing for User Experience, Commercial Ethnography, Navigation, Information Architecture, Strategy, Innovation
Specialties: Author of Designing Web Navigation (O'Reilly 2007)
http://www.amazon.com/Designing-Web-Navigation-Optimizing-Experience/dp/0596528108
Tags
mapping experiences
jtbd
experience mapping
jobs to be done
remote design
ux strategy
experience maps
ux design
customer journey maps
alignment diagrams
euroia
innovation
xmap
remote work
strategy
uxstrat
ux london
ia
navigation
ethnography
chatgpt
artificial intelligence
design sprints
sprints
isa16
ixda
disruption
strategy blueprint
uxpin
agile
service design
practical service design
agile ux
visualizing ux
remote ux
customer experience
customer success
experience design
information architecture
rapid techniques
user experience
collaboratebris
alignment diagramsm
future of work
shared value
interact london
journey maps
design
mural
cca
service blueprints
touchpoints
strategic learning
undiscovered public knowledge
poppers three worlds
world ia day
wiad
who do you want your customers to become
the ask
search
information interaction
faceted navigation
workshop
uxbrighton
adoption
euroia2012
usability testing
stakeholder engagement
rite testing
lean ux
audi
responsive design
euroia10
mental models
sense making
iasw
navigation layer
information architecture summit warsaw
copenhagen
architecture
euroia09
factors
information
human
euroia2008
commercial
See more