Customers Quotes

“CUSTOMER: I’m always on night shift at work.
BOOKSELLER (jokingly): Is that why you’re buying so many vampire novels?
CUSTOMER (seriously): You can never be too prepared.”
― Jen Campbell, Weird Things Customers Say in Bookshops

“Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.”
― Steve Maraboli

“What about the contacts your mum had?” his dad asked.
“I rang and spoke to four very polite computers who gave me all these options and then cut out on me. Then I tried the post office, because they were advertising, and I spoke to another computer. Very rude, that one. Don’t think it recognized ‘Are you shitting me?’ as an option.”
“You know why that is?”
“Why is that, Dominic?” Tom had asked drolly, because he knew he was going to be told why.
“Because we don’t live in a society anymore, Tom. We live in an economy. We’re not citizens. We’re customers. That’s what this government’s done to us.”
― Melina Marchetta, The Piper's Son

“Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel.”
― Max Barry, Company

“The more you know about your customers, the better you can offer them things they value at a maximum price point.”
― Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth

“A customer talking about their experience with you is worth ten times that which you write or say about yourself.”
― David J. Greer, Wind In Your Sails

“There are customers we serve, and customers we service.
-Captain Andreyasn”
― Howard Tayler, Resident Mad Scientist

“The world’s most deadly fluff is: “I would definitely buy that.” It just sounds so concrete. As a founder, you desperately want to believe it’s money in the bank. But folks are wildly optimistic about what they would do in the future. They’re always more positive, excited, and willing to pay in the imagined future than they are once it arrives.”
― Rob Fitzpatrick, The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you

“If you can enable the customers and potential customers to make informed purchasing decisions, you increase the likelihood each person will purchase your products or services.”
― Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth

“You wanna make your marketing as dynamic as your customers.”
― Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth

“The Popeyes Spicy Chicken Sandwich was so popular that customers stabbed each other to get it, and then seeing that passion, McDonald's created its own Spicy Chicken Sandwich. Here on my duck farm, I fully support McDonald's trying to get their customers to stab each other.”
― Jarod Kintz, Music is fluid, and my saxophone overflows when my ducks slosh in the sounds I make in elevators.

“As a startup entrepreneur, you need to know who your ideal customer is. Your new business will likely fail before it starts if you don’t know your ideal customer. And honestly, if you don’t know your ideal customer, there’s no purpose for the business to even exist anyway.”
― Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth

“My goal in my career is to make sales in a way that feels good to both me and my prospects from the start.”
― Stacey Hall, Selling from Your Comfort Zone: The Power of Alignment Marketing

“Government corruption: It is more important for a corporation to be able to sell lots of guns than it is to remove guns from their mentally ill customers.”
― Steven Magee

“Street food, she saw. Silky pasta, doughy pizza, steaming pho, obnoxiously tall burgers. Benches had been nestled behind the Royal Festival Hall, and they were filled with people eating personal feasts from paper plates: vast thalis; racks of sticky, black ribs; half lobsters with melting garlic butter and bread. Rows of diners craning to read menus wound between food trucks; queues intermingled, new arrivals negotiating for space. Piglet looked around, the National behind her. She had left the office early, she reasoned; she had time before finding a place to work. She edged forward, walking among the tables. The benches were full, some having to stand, juggling their fried chicken with their phones. There were young men who talked too loudly, laughed with their mouths full, and wore round, tortoiseshell glasses; glamorous women in their fifties and sixties, lunching and drinking; and au pairs with charges no older than twelve who ate salt beef bagels, cacio e pepe, and laksa.”
― Lottie Hazell, Piglet

“Shaping the company's future requires ensuring value creation is a central theme in all board discussions and evaluations. Creating value for the customers should be at the center of every board discussion.”
― Hendrith Vanlon Smith Jr., Board Room Blitz: Mastering the Art of Corporate Governance

“Customers who play games should find someone else to play with.”
― Frank Sonnenberg, The Path to a Meaningful Life

“The more passionately in alignment you are with what you sell, the more credible you are to your prospects.”
― Stacey Hall, Selling from Your Comfort Zone: The Power of Alignment Marketing

“Hurricane Ian affected over 4.45 million USA electrical utility customers!”
― Steven Magee

“Go after what customers want, and they will want you.”
― Pawan Mishra

“The police are among those that supply extremely poor customer service to their customers.”
― Steven Magee

“I did customer service for a company. I hated it, as the customers knew they were building problematic systems!”
― Steven Magee

“The most successful startups are those that are able to balance the needs of their customers, employees, and investors, while staying true to their vision and values.”
― Justin Ho Guo Shun, The Art and Science of Startup

“I police the police.”
― Steven Magee

“The public should not have to police the police.”
― Steven Magee

“Budget airlines are the Greyhound busses of the skies and they attract comparable customers.”
― Steven Magee

“Airlines that buy the Boeing 737 Max are showing commitment to a product that is known to have dangerous quality control issues and disrespect to their customers.”
― Steven Magee

“Business thrives at the intersection where customer satisfaction meets sales; it's where value is recognized, trust is built, and the foundation for enduring success is laid. Its essence isn't just to sell, but to create a harmonious relationship where the customer's need is met with integrity, fostering loyalty beyond the initial sale.”
― Dr. Lucas D. Shallua

“Effective innovators know what customers dream about.”
― Gijs van Wulfen

“No matter how long I've been at my job, or how experienced I am, I tell customers I'm new. People are much more patient when I tell them I just started.”
― Jarod Kintz, A Memoir of Memories and Memes