Returns & Refunds

If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product (not purchased in volume) that you purchased online from Apple.

To return an item, please visit online Self Service for assistance 24 hours a day, or call 1800-80-6419.

Returns policy

Returns are subject to the Apple Online Store Terms and Conditions. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.

How to Return An Item

Ship your item back to Apple

To return an item to Apple, sign in to your online Order Status with your Apple ID and password.

After you’ve signed in, you will see the items on your most recent order. Locate the item that you want to return and click the Return Items link. On the next page, select the item you would like to return and click the Continue button. Note: If you need assistance or do not have an Apple ID, please call 1800-80-6419.

Items in your order will be divided into two groups: items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for the return and whether you’ve opened the box.

Next, verify the return item and the return address on your pre-paid return label. Once you have verified your return details, click the Print Now button to print your pre-paid label and packing slip. Affix the pre-paid label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. We recommend using the original packaging if you are returning a computer.

Your refund will be issued after we’ve received your item(s) at the Apple returns centre. The way your refund is processed depends on your original payment method.

• Credit card refunds will be sent to the card-issuing bank within three (3) to five (5) business days of receipt of the returned package.
• Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email. If you’d like us to send you an Apple Store Gift Card, ask the representative helping you.
• Online banking refunds will be sent to the card-issuing bank within (3) business days of receipt of the returned package.
• Digital wallet refunds will be refunded to you within (3) business days of receipt of the returned package.

The only exchange exceptions are personalised items (such as engraved iPad devices or AirPods) and Mac computers that have been custom-configured. They can only be returned and your refund will be issued to the payment method you used on your order (as per the guidelines in our Standard Returns Policy).

Return status

Visit your online Self Service to view your up-to-date return and refund information.

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service on 1800-80-6419.

Problems with your product

If you’re having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. If you’re having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer’s warranty.
iPhone and iPad returns — mobile service cancellation
Mobile providers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your mobile account; you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Please contact your provider for more information.