Reviews

Moved into a new build home and ran into a few issues as can be typical with new builds. The project manager put me in touch with the plumbing division of All American Heating & Air Conditioning and these guys were incredible. They showed up quickly and worked feverishly to correct the problem working well into the night until they were satisfied my drainage issue was resolved. They returned the next day in daylight to address from the street and make sure the construction debris and rocks were cleared. Not only that, Gabriela kept me informed of the status and actions needed and has continued to follow up with me to ensure everything is working properly. It’s been a long time since I worked with a company with such dedication and focus on customer experience and service. The guys who worked on my house are a true asset to this company.

I highly recommend this company. I don’t normally write reviews, but All American has been so great to work with that i really want to support them. I started using All American when I bought my house 4 years ago. The previous owner recommended them because the house had a very old system and they had been keeping it working for years. They never tried to push a new system on me, like other companies, but respected my need to get the most life out of the old system. When I came time to get a new system, they were easy to work with, fast, and professional and the price was very competitive. I signed up for the regular service and they are pleasantly persistent when I fail to respond. The woman who calls (I can’t think of her name) is SO nice and really knows how to create a good working relationship with their clients.

I contacted Trane for a heating/cooling solution and this company was part of their list of authorized dealers. I had used the others and decided to try someone new. I am extremely glad that I did! They are awesome!

Grayson is awesome. Setting up my service was a walk in the park with Aggie and I hope i get her name correct, Natalie. Then comes Grayson. Most profession, very thorough. Found things that should have been handled long before it was our house, not the unit, instead duct work and drainage. We are on a slab so we feel better now that we aren't likely to be replacing ceilings and walls. BEST IN RALEIGH, in our book and we have gone through several.

My HVAC unit was making a noise and when I called they sent someone out the same day. Josh was professional and explained everything. They fixed my unit very quickly and now we have heat. I'd recommend All American to my friends and neighbors.

Excellent company to work with. Very helpful with scheduling and assigning someone to help address my concerns. Jonathan was friendly, professional and did a thorough inspection complete with pictures and recommendations. I will use again and would recommend. It's been a long few years trying to find the right company to work with and I think we finally did. I appreciate the recommendation of neighbors through our FB group that led us here.

Melvin and the installation team are amazing. They installed two Trane units at our house and we couldn't be happier. Their attention to detail was particularly impressive - which was echoed by the city inspector that signed off on their work. We'd highly recommend AA Heating and Air.

Easy to obtain a service appointment to replace a furnace part. Justin, our technician, was able to come a bit earlier than scheduled. He did an excellent job and we are very happy with the service provided. Price was exactly as quoted. We wouldn’t hesitate to use them again in the future.

American Heating & Air has been our go-to for several HVAC repairs and ultimately a replacement. We have had a service plan with them for the last 4 years and have never been disappointed. Service has always been top notch! Natalie, who assists with scheduling, is incredible. I find myself hoping that she is the one who will answer the phone because she’s so friendly and upbeat. Always impressed with the knowledge and quality of the technicians—all have been so helpful! Special thanks to Grayson, Harrison, Tyler, and Ryan (who worked long and hard to help us find the right HVAC unit for our home in the middle of the COVID pandemic).

Jordan came over for our HVAC maintenance check. He was very thorough and explained all the potential problems we may incur. He provided us with suggestions and quoted us options. He explained the options in detail extremely well. We were very impressed with the service we received today.

I highly recommend All American Heating and Air. Sales representative was great and professional. Quote was presented with the details needed The installer was very knowledgeable and also professional.

On time, efficient and friendly customer service! All American Heating & Air Conditioning have remained consistent with their follow up, service, maintenance and even urgent needs. From scheduling to service they are dependable snd reliable!

Technician was courteous and solved my issue quickly. Laid out options to prevent future issues. As always the customer service folks taking my calls were friendly and set up an appt right away. I have used this group 4 times and always a great experience.

I have been on a maintenance program with All American Heating and Air for a dual heating and air system for the last 4.5 yrs. Prior owner had previously used. I have been extremely pleased with this company. The technicians are always on time and the company is always responsive regardless of the issue and they get it done. The scheduling/billing staff is exceptionally responsive and polite. They aren’t trying to sell you equipment you don’t need like some hvac vendors. This past week when a 3-foot copperhead was found wrapped all inside a Trane heat pump making it unrepairable, they arrived first thing the next morning to install a new one. Impressive performance. I have a home warranty program with another company and even when items would be covered, All American is the only company I trust to diagnose and fix an issue. I highly recommend them. Mitchell W.

Grayson responded to our after hours call very quickly. He was polite, professional, and took care to be extra quiet as we had a sleeping infant in the house. He had our heat back on in no time, which was much needed that night the low was 30 degrees!!! Thank you All American

We purchased our fist HVAC system in 2019, for the upstairs, from All American Heating & Air. It has been a great experience for us. From sales, installation, maintenance and the office staff - they are the most professional team we have encountered in years.Two months ago we now replaced the downstairs HVAC system with All American Heating & Air. With their competitive pricing, our satisfying experience, and their exemplary team supporting us, we know we made the right choice again. We know they will be here for us if we encounter any problems in the future! One less worry.... Gary & Karen

All American has serviced and installed our systems across three homes. Each of their technicians have been very professional and personable. If they suggest a repair, you can trust that it is indeed necessary. Over the past couple of years, we have been fortunate to have Grayson (Tech) work with us - he is very thorough. And it has been a pleasure to talk to Natalie every 6 months for scheduling. We highly recommend All American.

Just want you to know that my tech, Harrison is the best! Very technically competent, courteous and through in his work. Thank you.

HVAC technician Steve was prompt and very professional and very thorough. He addressed my concerns and invested a great deal of time checking out two systems as part of annual maintenance. He mentioned one potential future weakness that may need to be addressed in the near future. So far, very pleased with the service.

We've been using All American for over 10 years now. Their service is always professional and their prices are fair. Our AC went out, of course, on July 4th. We called their emergency line and about half an hour later, the technician was at the house and had resolved the issue. We've never been disappointed with All American and recommend them every chance we get.