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Patient Experience

Report

Engaging Consumers in the Quality Measurement Enterprise

This report explores the experience of consumer advocates in engaging with quality measurement, identifies barriers to effective consumer engagement, and suggests ways to address those barriers.

Jan 10, 2017
Journal Article

Journal Article

Developing the Improving Post-Event Analysis and Communication Together (Impact) Tool to Involve Patients and Families in Post-Event Analysis

Thoughtful conversations with patients and families about what caused an adverse event may uncover information and perspectives otherwise missing from post-event analyses.

Jan 3, 2017
Journal Article

Journal Article

Optimizing Patients' Vital Interests Post-Discharge

While there is value in assessing risk for post-discharge adverse events at the end of a hospital stay, a better strategy might be to try to identify and address risks at admission.

Dec 12, 2016
Journal Article

Journal Article

Implementation of Care Management: An Analysis of Recent AHRQ Research

Care management is a team-based, patient-centered approach aimed at helping patients manage medical conditions more effectively.

Nov 17, 2016
Journal Article

Journal Article

Patients as Partners in Learning from Unexpected Events

Patients/family members can identify factors that contributed to an adverse event they have experienced, but health care organizations are missing a chance to learn from patient experience.

Nov 14, 2016
Journal Article

Journal Article

Improving Communication and Resolution Following Adverse Events Using a Patient-Created Simulation Exercise

Developing a response to adverse events that is truly patient and family centered requires that all the involved stakeholders come to terms with the gap between current practice and what injured patients expect and deserve.

Nov 11, 2016
Journal Article

Journal Article

Establishing Limits for Supplemental Items on a Standardized National Survey

Response rates for the Medicare Advantage Consumer Assessment of Healthcare Providers and Systems (MA CAHPS) survey were 2.5 percentage points lower when 12 questions had been added to the survey, compared with no additional questions.

Oct 20, 2016
Journal Article

Journal Article

Rating Communication in GP Consultations: The Association Between Ratings Made by Patients and Trained Clinical Raters

Patients are less likely than professional evaluators to rate physician communication as poor.

Oct 20, 2016
Journal Article

Journal Article

The Fracture of Relational Space in Depression: Predicaments in Primary Care Help Seeking

A disease-oriented concept of depression locates pathology within the individual but depressed individuals describe depression as a burden for their larger social context and seek to hide both diagnosis and treatment.

Oct 7, 2016
Journal Article

Journal Article

Acceptability of an Online Modified Delphi Panel Approach for Developing Health Services Performance Measures: Results from 3 Panels on Arthritis Research

An online Delphi-based process to select criteria for defining health care quality was rated as acceptable by three groups of participants, indicating it could be used to engage stakeholders in developing performance measures.

Sep 29, 2016
Journal Article

Journal Article

Understanding the Role Played by Medicare's Patient Experience Points System in Hospital Reimbursement

Patient experience points related to improvement and consistency have a small but important effect on payments to hospitals serving large proportions of disadvantaged patients under the Medicare Hospital Value-Based Purchasing program.

Sep 15, 2016
Journal Article

Journal Article

Understanding Negative Feedback from South Asian Patients: An Experimental Vignette Study

Ethnic minority participants rated communication in simulated primary care visits substantially higher than White British participants, suggesting that lower scoring from minorities on the English GP Patient Survey reflects real quality differences.

Sep 15, 2016
Journal Article

Journal Article

Patients Learning to Read Their Doctors' Notes: The Importance of Reminders

As patients gain access to clinicians' notes, explicit email invitations to review notes may foster patient engagement.

Sep 13, 2016
Project

Field Test Help Desk: IMPACT Act of 2014

As part of a project under the IMPACT Act of 2014 to formulate standardized patient assessment items to evaluate care, the Field Test Help Desk: IMPACT Act of 2014 site supports nurses taking part in project field tests.

Aug 30, 2016
Journal Article

Journal Article

Factors Associated with Family Reports of Pain, Dyspnea, and Depression in the Last Year of Life

Family reports of patients' experiences with pain, difficult breathing, and depression near the end of life suggest strategies at the clinical and population level for assessing and managing symptoms.

Aug 23, 2016
Journal Article

Journal Article

Racial/Ethnic Disparities in Medicare Beneficiaries' Carecoordination Experiences

Hispanic, black, and Asian/Pacific Islander Medicare beneficiaries are more likely to have gaps in their care coordination than their non-Hispanic white peers.

Jul 25, 2016
Journal Article

Journal Article

Satisfaction of Discharged Nursing Home Residents

Most of the psychometric properties of the CAHPS® Nursing Home survey: Discharged Resident Instrument (NHCAHPS-D) have acceptable levels of reliability.

Jul 25, 2016
Commentary

Points to Consider When Using Surveys of Cancer Patients

Patient surveys provide unique insights for improving cancer care quality and new opportunities for research. However, features of survey populations such as sampling and early mortality should be accounted for when analyzing the findings.

Jul 19, 2016
Commentary

Improving Care and Support for People Living with Breathlessness

Living with COPD puts a huge burden on patients and their informal caregivers. What measures could improve care and support among these groups?

Jun 10, 2016
Report

Report

Agreement with, and feasibility of, the emerging recommendations from the Living with Breathlessness study: Findings from an online stakeholder survey

This report contains the findings from an online survey of stakeholders who work with people living with advanced COPD to explore agreement with, and feasibility of the recommendations from the Living with Breathlessness study.

Jun 6, 2016

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RAND Topic:
Patient Experience

Topic Synonyms:
Patient Satisfaction

Research conducted by

RAND Health