About One-Fifth of Mortgage Borrowers Were Unhappy With Their Lender
In a recent survey, 21% of home buyers regretted their choice of lender. Here’s how to do better next time.
As if house-hunting weren’t stressful enough: 21% of home buyers regretted their choice of mortgage lender, according to the findings of a recent customer-satisfaction survey. Among first-time home buyers, 27% regretted their choice of lender.
The J.D. Power 2016 U.S. Primary Mortgage Origination Satisfaction Study found that unhappy mortgage customers fell into two categories. One group cited a lack of communication, unmet promises...