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CRM Featured News
Forrester Releases Wave Report on Social Media Marketing
Seven companies are named as top providers of social media marketing management.
Posted 23 Dec 2013
Bigger Sales Pipelines Signal Revenue Growth for 2014
C9 Revenue Index shows 19 percent increase in sales pipelines.
Posted 24 Dec 2013
Oracle to Acquire Responsys
The software giant will incorporate Responsys' offerings into its Marketing Cloud.
Posted 20 Dec 2013
Roambi Moves Flow into the Cloud
The data visualization publishing product is expanded to make sharing even easier.
Posted 19 Dec 2013
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Capitalizing on Relationship Marketing
Find your true purchase influencers.
The Nightmare After Christmas
Simple steps to use postholiday returns as a customer service opportunity.
Three Keys to Igniting Sales Team Motivation
Harness reps' drive to win by teaching skills for improvement.
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CRM Magazine,
December 2013
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New Year, New Strategies
At the change of years, CRM welcomes new social, mobile, and gamification trends.
Overcome Multichannel Customer Service Challenges
Effective strategies start with talking to customers.
Social Shifts Drive Multicultural Marketing
As minorities climb in social status, marketers must seize new opportunities.
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Across the Wire
Freshdesk Launches Android Customer Support App
Posted 23 Dec 2013
Trumpia Releases Dynamic Targets
Posted 19 Dec 2013
Pegasystems Releases a Pega 7 Version of its Customer Service Solution
Posted 18 Dec 2013
Comm100 Updates Live Chat for iOS 7 Compatability
Posted 18 Dec 2013
Splice Software to Release Dialog Dashboard
Posted 17 Dec 2013
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TRANSFORMING THE CUSTOMER EXPERIENCE THROUGH SOCIAL COMMUNITIES
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Social Media Goes Beyond the Contact Center
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Truth, Lies and Mobile Advertising
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“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
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