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CRM Featured News

Forrester Releases Wave Report on Social Media Marketing
Seven companies are named as top providers of social media marketing management.
Posted 23 Dec 2013

Bigger Sales Pipelines Signal Revenue Growth for 2014
C9 Revenue Index shows 19 percent increase in sales pipelines.
Posted 24 Dec 2013

Oracle to Acquire Responsys
The software giant will incorporate Responsys' offerings into its Marketing Cloud.
Posted 20 Dec 2013

Roambi Moves Flow into the Cloud
The data visualization publishing product is expanded to make sharing even easier.
Posted 19 Dec 2013

More CRM Featured News | View by Topic Center

Viewpoints (Web Exclusives)

Capitalizing on Relationship Marketing

Find your true purchase influencers.

The Nightmare After Christmas

Simple steps to use postholiday returns as a customer service opportunity.

Three Keys to Igniting Sales Team Motivation

Harness reps' drive to win by teaching skills for improvement.

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CRM Magazine, December 2013

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New Year, New Strategies
At the change of years, CRM welcomes new social, mobile, and gamification trends.

Overcome Multichannel Customer Service Challenges
Effective strategies start with talking to customers.

Social Shifts Drive Multicultural Marketing
As minorities climb in social status, marketers must seize new opportunities.

Popular Articles

Three Keys to Igniting Sales Team Motivation

Marketo Acquires Insightera, Puts Israel 'on the Digital Marketing Map'

SAP Updates Business ByDesign Suite

More Companies Embrace Inside Sales Strategies

Source Metrics Releases Browser Plug-in for Tracking Social Media Conversions

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“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
Learn how to use the event, transaction and interaction data you already have in your call center systems to gain new insights into the lifetime journey of your customers

5 Charts Every Sales Leader Should Be Looking At – Get the guide!

Social Support with Online Communities
92% of consumers trust each other—14% trust brands. An owned content hub is a must-have for serious social strategy—it’s starts with an online community. Download the whitepaper from Lithium