Rodolfo Baggio
Università Bocconi, MET, Faculty Member
The practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue... more
The practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue management is first and foremost a human activity, dependent on knowledge exchange and concerted decision within revenue management teams. One critical attribute of effective teams is group cohesion. The authors contrasted communication networks of 38 revenue management teams by means of social network analysis to identify the antecedents and consequences of group cohesion. It was found that industry employment, age and revenue management experience define the structure of communication networks and that awareness of other’s expertise is central in explaining differences team performance across the sample. The findings highlight the issue of knowledge asymmetry in teams and suggest that the Revenue Manager occupies a more active role as an information broker in order to enhance group decision making.
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Cerchiamo in questo articolo di indicare in che modo la bellezza possa essere considerata un fattore di crescita economica e sociale e quale possa essere la sua importanza. Facciamo questo percorrendo una linea che lega la bellezza alla... more
Cerchiamo in questo articolo di indicare in che modo la bellezza possa essere considerata un fattore di crescita economica e sociale e quale possa essere la sua importanza. Facciamo questo percorrendo una linea che lega la bellezza alla creatività e quindi all’innovazione, notoriamente uno dei motori principali dello sviluppo, soprattutto in un mondo globalizzato e altamente tecnologico e competitivo, e nel quale una parte significativa delle tradizionali differenze in termini di spazio, tempo, dimensioni e potere economico sono state profondamente modificate.
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Research Interests:
This is a book, no digital copies available.
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That in which we mainly need to insist is on persuading our principals that this is a complete art, although just born, based on principles and means that are new, but noble and commendable, and needs to be embraced, cultivated and... more
That in which we mainly need to insist is on persuading our principals that this is a complete art, although just born, based on principles and means that are new, but noble and commendable, and needs to be embraced, cultivated and promoted, so that with exercise ...
ABSTRACT Purpose ‐ The social responsibility of a tourism destination results from the combined efforts of the single stakeholders. This needs coordination and harmonization that cannot be achieved without a deep understanding of the... more
ABSTRACT Purpose ‐ The social responsibility of a tourism destination results from the combined efforts of the single stakeholders. This needs coordination and harmonization that cannot be achieved without a deep understanding of the structural and dynamic characteristics of the destination. A tourism destination is a complex dynamic system and requires specific methods to be analyzed and understood in order to better tailor governance actions for steering it along an evolutionary growth path, respectful of the social responsibility towards the community. Many methodological recommendations exist that allow to assess these features, and some have been successfully applied to tourism destinations. This paper aims to explore a new proposal: the visibility graph algorithm (VGA), which is able to provide the required level of information in a fast and simple way. Design/methodology/approach ‐ VGA is a technique to map a time series into a network. The method and its implementation are relatively simple and straightforward. The mapping allows examining the system's properties by using network analytic methods. An example is worked out using data from two destinations: Italy as a country and the island of Elba, one of its most popular areas. Findings ‐ The complexity properties of the two destinations are examined and found in agreement with those obtained by using more complicated approaches, thus strengthening the reliability of the method. Originality/value ‐ This paper provides a new method to examine a tourism destination using a readily available set of data and a simple algorithm. The contribution of this work is mainly methodological. The technique provides insights into the complex structure and dynamics of a tourism destination. This has important implications for those interested in enriching the toolsets used to study a destination from a complex system perspective.
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... Luigi B o c c oni Via S a rfatti 25 20136 Mila no Copyrigth MET Uniiversità Bocco ni ann 2009 Page 2. 2 Page 3. e-Tourism italiano 2008 Magda Antonioli Corigliano, Rodolfo Baggio Master in Economia del Turismo, Università Bocconi,... more
... Luigi B o c c oni Via S a rfatti 25 20136 Mila no Copyrigth MET Uniiversità Bocco ni ann 2009 Page 2. 2 Page 3. e-Tourism italiano 2008 Magda Antonioli Corigliano, Rodolfo Baggio Master in Economia del Turismo, Università Bocconi, Milano con la collaborazione di: ...
... Pfeffer, J. (1992). Managing with power: politics and influence in organizations. Boston, Mass.: Harvard Business School Press. Pike, S. (2004). Destination marketing organisations. Amsterdam: Elsevier. Rockwell, G. (2003). What is... more
... Pfeffer, J. (1992). Managing with power: politics and influence in organizations. Boston, Mass.: Harvard Business School Press. Pike, S. (2004). Destination marketing organisations. Amsterdam: Elsevier. Rockwell, G. (2003). What is Text Analysis, Really? ...
... Scott, NR, Cooper, CP and Baggio, R. (2007). Use of network analysis in tourism research. In: Andreu, L., Gnoth, J. and Kozak, M, Advances in Tourism Marketing Conference. Advances in Tourism Marketing Conference, Valencia, Spain, ().... more
... Scott, NR, Cooper, CP and Baggio, R. (2007). Use of network analysis in tourism research. In: Andreu, L., Gnoth, J. and Kozak, M, Advances in Tourism Marketing Conference. Advances in Tourism Marketing Conference, Valencia, Spain, (). 10-12 September, 2007. ...
Research Interests: Tourism()
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The Tourism sector, more than many others, is going through a series of deep transformations mainly due to the globalisation process and the changed conditions of an increasingly dynamic international competition. These elements involve... more
The Tourism sector, more than many others, is going through a series of deep transformations mainly due to the globalisation process and the changed conditions of an increasingly dynamic international competition. These elements involve all the steps of tourism production, but ...
The wide diffusion of the Internet and of the new technologies in communication and business has dramatically changed the way we live. This change has an important influence in many fields of activity and especially for the tourism... more
The wide diffusion of the Internet and of the new technologies in communication and business has dramatically changed the way we live. This change has an important influence in many fields of activity and especially for the tourism sector, considered to be one of the most ...
Information and communication technologies have profound implications for the tourism industry. They are being used extensively in a great variety of functions and count innumerable applications. Among these, Decision Support Systems... more
Information and communication technologies have profound implications for the tourism industry. They are being used extensively in a great variety of functions and count innumerable applications. Among these, Decision Support Systems (DSS) can play a fundamental role ...