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2.9
1.14K reviews
500K+
Downloads
Content rating
Everyone
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About this app

At Grupo Xcaret, we are committed to sustainability. At our parks, we have eliminated the use of printed materials, making our planet happier. Download our app, enjoy your visit to the most, and be part of our contribution to our Earth.

• Get exclusive deals and benefits for purchasing with the Xcaret App.

• Find valuable information about the 360° Xafety protocols we are implementing at the parks.

• Direct access to your digital Tickets and enter easier to the details of Xcaret, Xel-Há, Xplor Xenses, and Xoximilco parks.

• Have general information about Xcaret, Xel-Há, Xavage, Xplor, Xplor Fuego, Xoximilco, Xenses parks and how to get there.

• GPS maps to find all the activities you are interested in.

• Watch what’s New at the parks, including Dream Activities, Shows, etc.

• Find details of every activity with the schedule, restrictions, and important information.

• Add to your favorites the attractions and events you want to visit.

• Locate restaurants and check out their specialties and opening hours.

• Call to book one of the Dream Activities after looking at its details.

• Find in the map all the services at Xcaret such as antibacterial gel stations, hand washers, water dispensers, dressing rooms, lockers, routes, shops, snorkel gear rental, etc.

• Search the included services at Xel-Há such as modules, dressing rooms, lockers, shops, water dispensers, towel deposits, snorkel gear, etc.

• Search feature. Find attractions, routes, modules, etc.

• Choose your app language (English/Spanish).

• For a personalized experience, create an account or login using your social networks.

Note: some of the app features require your full name, country, date of birth, and email address, plus location data. For an easier login, the app will also need your email at your Account Manager.

This app offers the option to receive push notifications related to your visit to the parks. To turn off these notifications, manage them in your device’s settings.
Updated on
Jul 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info, and App activity
This app may collect these data types
Personal info, App activity, and App info and performance
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.9
1.14K reviews
Kari T
July 6, 2022
Love how interactive the app is, you can buy your tickets here, learn more about each park,it has interactive maps of parks and you can also see your photos (xelsies) all in one place. It also lets you choose the language for the content a plus. The only downside is when you try opening your photos is usually makes the app crash and you need to start from the beginning.
26 people found this review helpful
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Diana Chira
March 24, 2024
The Evaluation is merely for the App. We used it for the day in Xcaret. Almost everywhere there is free WiFi, so you always know where you are and headed. The map, the attractions are well described, the recomandations equally for big and small. Sometimes the map does not show, just restart the app and it will work!
1 person found this review helpful
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Grupo Xcaret
March 24, 2024
Dear Diana. Thank you for your comments. We appreciate your valuable feedback, which helps us to continue working on innovation and give a better experience to each of our users. Kind regards. José P. Grupo Xcaret – Customer Service. US:1-855-326-0682 Mex:+52 (998)883-3143
Manuel Melero
July 4, 2024
I was able to see my photos but the video that I paid for was never on there I waited for days thinking maybe they haven't uploaded it yet but nothing now the pictures have expired and no video
Did you find this helpful?
Grupo Xcaret
July 4, 2024
Dear Manuel, Thanks for sharing your comments. Regarding your photo/video package, we're sorry for the inconvenience. Please contact us at foto@xcaret.com so we can assist you. Kind Regards. José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682

What's new

• Bug fixes.
• Settings in Pass 360 module.