MHIRJ WINGSPAN - Volume 1, Issue 4 - Winter 2022 by MHIRJ

VOLUME 1 - ISSUE 4 WINTER 2022

W I N G S PA N

FORWARD MOMENTUM MORE SERVICE CENTERS MORE LINES OF MAINTENANCE MORE JOBS

MHIRJ’S NEWEST SERVICE CENTER MACON, GEORGIA

FLYING GREEN INTO THE FUTURE

MHIRJ partners with ZeroAvia in hydrogen-electric engine initiative

BUILT FROM THE GROUND UP WITH CRJ SERIES AIRCRAFT

How Air Nostrum set a flight path to continued growth

THE COMPETITIVE ADVANTAGE OF REGIONAL AIRCRAFT EMERGES FOR U.S. CARRIERS

Why regional networks will continue to rule the skies

ISSUE FOUR

W I N G S PA N MÉLANIE FILIATREAULT

WINGSPAN Publisher Manager, Marketing Communications and Branding MHI RJ Aviation Group Forward Momentum After nearly two years of slowing down, scaling back and curtailing spend, the thought of moving forward and of growth seems foreign and out of reach to many in our industry. But it’s time for all of us to move forward. It’s time to pick up speed and continue building on the momentum we have established these past months together. It won’t be easy. Success requires effort and we’ve all given so much of ourselves just to survive the effects of the pandemic. But with the right mindset, the right plans, and keeping our eyes on the prize, we are well on the way to reaching our goals. I invite you to learn how MHIRJ and our partners are looking at our next steps in continuing forward momentum in this issue of WINGSPAN. Enjoy the read!

NATHALIE SCOTT

WINGSPAN Managing Editor Manager, Corporate Communications and Media Relations MHI RJ Aviation Group Welcome to the first 2022 issue of WINGSPAN. It’s a new year full of new opportunities, and a time to build on the momentum we have established. Momentum encompasses all the initiatives we have underway at MHIRJ – from expanding our sites and hiring more team members to collaborating on emerging technologies as we partner with industry leaders to reshape the future of aerospace. Through our strength and resolve, we will continue to challenge old ways and create new and innovative answers for the industry as we maneuver COVID-19. Momentum is a powerful force that sparks confidence. Not only will it help us overcome the challenges that will arise in the days ahead, but it will help us stay focused, clear-minded and forward-thinking. Our relationships with suppliers and partners have momentum too, as we connect more deeply and build trust they grow in possibilities and alignment. On a final note, the momentum at WINGSPAN is building. We’re continuing to refine its look and redefine its content to ensure it delivers the value our readers deserve. Let’s keep the momentum going! If you have any topic suggestions, please write to us at wingspan@MHIRJ.com.

FORWARD MOMENTUM

Table of Contents W I N G S PA N

ON THE COVER

Under the theme of Forward Momentum, this issue of WINGSPAN celebrates the advances and achievements MHIRJ has made over the past months as we continue to move forward together with our partners, suppliers, and new Service Center in Macon, Georgia.

Continuing the Momentum

How MHIRJ Forged the Most Resilient Supply Chain in the Industry

Letter from the Publisher and Managing Editor

Amel Belkhamsa, Head of Aftermarket Commercial Services, on securing parts availability

Forward Momentum

Building Momentum in Macon with the World’s Largest MRO Network

Moving ahead together to advance the industry

MHIRJ expands its expertise with a new service center in Georgia

WINTER 2022

Monitoring the CRJ Flight

The Competitive Advantage of Regional Aircraft

Technical Pages

MHIRJ and ZeroAvia team up to develop zero emission propulsion technology for regional aircraft

Helpful articles on technical best practices, solutions to issues reported by operators, general tips, plus more

Elevator Split Caution and Fault Isolation Manual Update

Managing Editor Nathalie Scott Senior Editor Cameron Miller Technical Editor Nathalie Chabot Copy Editor Stephanie Bento Assistant Copy Editor Anastasia Lingonis

Why regional connectivity survives and thrives

In Brief

A snapshot of the latest news, events, and movements at MHIRJ

Up and Coming Events

Taking Aspiring Aviation Professionals Under Our Wing MHIRJ helps next generation pilots take to the sky by partnering with Pierpont Community & Technical College

3655, Avenue des Grandes Tourelles, Suite 110 Boisbriand, Qc, J7H 0E2

wingspan@MHIRJ.com

ATMOSPHERE Event Communications President Jason Katz Associate Publisher Steve Robins Senior Project Manager Karine LaRocque

Contact Information

Ongoing support to keep you flying

Artistic Director Wendy Bishop

Air Nostrum’s strategic growth flying the CRJ Series Aircraft, helped it win nine in-service reliability awards

Steps to facilitate fault isolation of Elevator Split Caution messages

CONTACT INFORMATION MHIRJ

MHIRJ.COM

Introducing RAY – A Crew and Cabin-Friendly Disinfecting Robot

Picture Editor Stella Weiler

WINGSPAN is produced by

RAY, the autonomous UVC robot, stands ready to disinfect CRJ Series aircraft in 7 minutes

Air Nostrum’s flight plan for building a bright future

MHIRJ Publisher Mélanie Filiatreault

Miniature Wire Splices Used with the Wing Anti-Ice Temperature Sensors on CRJ Aircraft A look at the splices type CTL-22 and proper handling of nonpermanent splices

Growing from the Ground Up with CRJ Series Aircraft Flying Green Into the Future

™

Dynamic Content Producer Israel Bonequi

To subscribe to WINGSPAN, write to WINGSPAN@MHIRJ.com

WINGSPAN is published quarterly and can be found at mhirj.com and www.issuu.com

AOA Return To Service Recommendations

How issues with the AOA vane can be avoided

MHIRJ, helping to bring hydrogen-electric engines to market.

CRJ, RJ, CRJ Series, CRJ200, CRJ550, CRJ700, CRJ900, CRJ1000, MHIRJ, MHIRJ ATMOSPHÈRE, Aero Advisory Services, MHIRJ Aerospace Engineering Center, MHIRJ WINGSPAN and Move The World Forward are trademarks of MHI RJ Aviation ULC or its affiliates. The information in this document is proprietary to MHI RJ Aviation ULC or its affiliates. This document does not constitute an offer, commitment, representation, guarantee or warranty of any kind. This document must not be reproduced or distributed in whole or in part, without the prior written consent of MHI RJ Aviation ULC. All rights reserved © 2022 MHI RJ Aviation ULC.

MHIRJ WINGSPAN |

ISSUE FOUR / WINTER 2022

HOW MHIRJ FORGED THE

MOST RESILIENT

SUPPLY CHAIN AMEL BELKHAMSA LINKS FORESIGHT WITH TEAMWORK TO ASSURE A STEADY SUPPLY OF AIRCRAFT PARTS A company is only as strong as its weakest link. If that link happens to be the supply chain and it’s disrupted by COVID, then experiencing grounded planes and service interruptions may occur too frequently. That’s precisely the reason why Amel Belkhamsa, Head of Aftermarket Commercial Services, took bold steps to ensure parts availability through a series of creative measures such as the partnership with Regional One. With an integrated portfolio of solutions, Regional One, located in Miami, Florida, is a leading distributor of regional aircraft offering engines and rotable components on operating leases to airlines internationally. This agreement

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IN THE INDUSTRY

promotes MHIRJ’s Component Repair and Overhaul (CR&O) business and allows MHIRJ to further establish itself as a dependable provider of Used Serviceable Material (USM).

and time-saving benefits can be extended to MHIRJ customers with personalized exchange agreements.

IMMEDIATE ACCESS TO PARTS

Supply chain management has always been key to any industry operating smoothly, particularly when businesses are experiencing growth. Knowing that supply chain disruptions could drive up costs and risk slowing down the aerospace industry’s recovery, Amel and the team worked tirelessly at redefining MHIRJ’s service offerings to meet these challenges.

Operators around the world depend on CRJ Series aircraft and on MHIRJ to continue supporting them. With many components in inventory and more under management, the agreement with Regional One opens immediate access to parts available for sale or exchange. Besides utilizing the abundance of used parts inventory owned by Regional One for the CRJ series, this will also increase overall maintenance capabilities through expansion and diversification of bases. Further cost

STAYING ON COURSE IN THE MIDDLE OF THE STORM

A courageous leader, Amel knew that she had to stay the course, even when it got really scary. ‘’We foresaw what was coming, we knew the industry was resilient,

FORWARD MOMENTUM

history proves it, so when demand was completely depressed, and when some providers had no choice but to curtail their spend, we maintained our normal investment cycle which brought great relief when airlines started getting ready for recovery.’’ Amel doesn’t hesitate to credit the ability to make these investments to the fact that the CRJ Series is now part of the greater MHI family, noting ‘’MHI brought stability to our company while we, and all players in our ecosystem, had to navigate the uncertainties of the pandemic.’’

‘’MHI brought stability to our company while we, and all players in our ecosystem, had to navigate the uncertainties of the pandemic.’’

A PROFILE IN STRENGTH Over the past 18 months, the industry has put forward innovative, agile, and flexible approaches. As the weight of customer expectations mount, Amel continually rises to the challenge, just as she has done throughout her career. From Montreal to Munich and back again, no matter the changes or the obstacles, she has never let up and never backed down. As Head of Aftermarket Services at MHIRJ, Amel still sees her work with the same drive she had when she started and makes it her mission to pass it on.

To learn how MHIRJ is solving supply chain challenges and more, watch this personal interview with Amel Belkhamsa.

MHIRJ MHIRJWINGSPAN WINGSPAN |||

ISSUE FOUR / WINTER 2022

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FORWARD MOMENTUM

FORWARD MOMENTUM Momentum doesn’t happen overnight. Successful organizations who acquire momentum do so by laying the foundation with a well-crafted path and sustained efforts. With the right team, tools, and partnerships, MHIRJ is continuously building on its past successes to propel towards new achievements. With a positive outlook toward the future, and to better serve growing industry needs, MHIRJ is steadfast in the development of innovative solutions. In this issue, WINGSPAN Publisher Mélanie Filiatreault sat down with Head of Aftermarket Commercial Services Amel Belkhamsa to discuss her team’s strategies to ensure a steady supply of aircraft parts. In addition, with its new service center in Macon, Georgia, MHIRJ will provide job opportunities and improved capacity to operators in the regional market. As part of its commitment to growth, MHIRJ has secured relationships that ensure the development of long-term solutions, both human and technological. From clean energy to the expansion of aviation programs in schools, our team is involved in all areas of progress. Forward momentum also speaks to the critical role of connectivity in regional aviation. In this issue’s report “The Competitive Advantage of Regional Aircraft,” special contributor Courtney Miller, Founder and Managing Partner of Visual Approach, addresses how the airlines that maintain and grow their regional networks today will be in a position to corner the business travel market tomorrow. As we prepare collectively for the next chapter in aviation, we are confident the actions we take today will secure our vision for tomorrow. The momentum we established last year will carry us forward as we embark on exciting new initiatives in 2022 and beyond.

MHIRJ WINGSPAN |

ISSUE FOUR / WINTER 2022

BUILDING MOMENTUM IN

MACON

WITH THE WORLD’S LARGEST REGIONAL MRO NETWORK

MHIRJ, the world’s largest regional MRO network and aerospace technology leader, is landing in Macon, Georgia. With facilities in West Virginia, Arizona, and a new service center in Georgia, MHIRJ continues to solidify its commitment to providing enhanced service for its customers. WHY MACON? Located at the Middle Georgia Regional Airport, the new facility will allow MHIRJ to offer two additional lines of maintenance, with the potential to grow that number to four, which would bring the total to 40 lines of maintenance within the MHIRJ network. “We have experienced phenomenal growth in our business and are in the middle of a strategic expansion plan of our MRO infrastructure in the United States,” said Ismail Mokabel, Senior Vice President and Head of Aftermarket at MHIRJ. “The new Macon facility is MHIRJ’s first investment in the state of Georgia and will allow us to expand our business and bring our operations closer to some of our key customers.” PROXIMITY TO THE WORLD’S BUSIEST AIRPORT The new MHIRJ facility will be a little over an hour’s drive, or a 38-minute flight, from Hartsfield-Jackson Atlanta Airport, the busiest airport in the world. Ranked second in the U.S. as a connecting hub, Hartsfield-Jackson is a key connection for both regional airline operators and major international airlines. This sprawling airport sees more than 100 million passengers a year and nearly 300,000 every day. With its recent 20-year improvement program, the airport is poised to modernize its domestic terminal, expand its cargo operations, and solidify its position as a beacon of economic strength and customer service. HIRING UP TO 200 EMPLOYEES More than 800 aerospace companies currently call Georgia home. Macon County alone is home to some 80 aerospace leaders including GE Aviation, Aerojet Rocketdyne, BAE Systems, and Lockheed Martin. The MHIRJ Macon expansion is expected to open for business in the second quarter of this year. The expansion will add approximately 200 jobs in the local community, for which MHIRJ will kickstart the hiring efforts immediately. The key priority now is hiring talented technicians and support staff to join the MHIRJ team. AN INVESTMENT WITH DIVIDENDS For MHIRJ, the new facility is an investment that pays back in customer service excellence, enhanced capabilities, and regional growth. For the local community, the Macon Service Center will add to the region’s prestige as an aerospace leader, provide good-paying jobs for local workers, and boost regional economic development. Simply put, coming to Macon is a move that will continue to build momentum and opportunities for all. 8

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FORWARD MOMENTUM

GET YOUR

CAREER WINGS TO SOAR EXCITING JOB OPPORTUNITIES AT NEW MACON FACILITY

Working for MHIRJ is more than working for a company in aviation but being part of a community that is passionate about what they do and offer in this industry. We are driven by leaders who know the ins and outs of the world in aviation. Being part of the CRJ series, a long-standing legacy, and aircraft program success enables our people to deliver maximum value to all our partners.

BENEFITS OF BEING PART OF THE TEAM > Compensation and Benefits: We offer competitive pay, annual bonus, fair pay equity, and premiums for all – whether working in an office or as a Service Center technician. Those working on the shop floor have access to pay scale transparency and pay raises based on individual performance. As the largest regional MRO in the world, we pride ourselves on offering our technicians competitive bonus plans. > Health and Well-being: MHIRJ offers a full suite of healthcare benefits including medical, dental, and vision insurance, prescription drug benefits, life, and disability insurance. We value our people and put their health first.

KICKSTART YOUR CAREER WITH HANDS-ON EXPERIENCE We provide an environment where ideas can thrive and lead to great services and customer experience. We welcome new perspectives and fresh ideas. At MHIRJ, we have a well-ordered paid-internship program that encourages professional growth for current students and recent graduates. With our Mentorship Program, new Service Center technicians will learn something new every day while training with senior technicians.

> Stability: Having been an OEM for over 30 years and constantly growing, we offer long-term job security while benefiting from long-standing relationships with our customers. We are backed by the multinational Mitsubishi Heavy Industries (MHI) Group one of the world’s leading industrial groups.

MHIRJ offers a 3-year Apprentice Program where technicians can get hands-on experience at our Bridgeport facility and receive their AMP license after 3 years.

> Work-Life Balance: We offer flexibility to our employees. Establishing a healthy work-life balance is a priority for MHIRJ. We accommodate versatile schedules. Office employees benefit from a flexible work-from-home policy, personal days, and sick days. Your family is our family.

At MHIRJ, we connect our communities and people. Our new Service Center in Macon is open to new recruits. Are you ready to be part of our team?

> Work Environment: We put safety first and take pride in creating workspaces that invite collaboration and innovation. Our Service Centers are world-class hangars. Our technicians work in climate-controlled facilities that are clean, comfortable and promote a culture of safety. > Opportunity and Growth: Learn something new every day, ability to grow, learn quickly, and be curious with continuously varied experiences; transparent growth trajectory. Room for growth in a collaborative atmosphere (mentorship program and annual training). Most technicians with us find they have a great degree of autonomy to ‘move up the chain’ or continue in roles they enjoy. Opportunities to expand the scope of job responsibilities and work cross-functionally; you can grow your career here.

GET IN TOUCH

We currently offer opportunities for: • Structure (Sheetmetal) Technicians • A&P Technicians • Avionics Technicians • Crew Chiefs • And more!

JOIN OUR TEAM Visit our website for all job openings: https://MHIRJ.COM/EN/CAREERS

MHIRJ WINGSPAN |

ISSUE FOUR / WINTER 2022

SPAIN

AIR NOSTRUM FOUNDED IN 1994 IN VALENCIA, SPAIN. OVER 75,000 ANNUAL FLIGHTS. 5.2 MILLION ANNUAL PASSENGERS. 200 DAILY FLIGHT OPERATIONS TO AND FROM SOME 50 AIRPORTS LOCATED IN 7 EUROPEAN AND NORTH AFRICAN COUNTRIES.

Credit: Air Nostrum

10 | MHIRJ WINGSPAN

GROWING FROM THE GROUND UP WITH CRJ SERIES AIRCRAFT -

Over the past 25 years, CRJ Series regional jets have transformed the airline industry, becoming synonymous with growth. These innovative aircraft rose to popularity due to their distinct operational advantages, including optimized seating capacity, cost and fuel-efficiency, and flexibility of route development. For Air Nostrum, CRJ aircraft was, and is, the path to the future. SETTING THE GROUNDWORK FOR GROWTH Air Nostrum’s journey with regional jets began a few months after signing the 1997 franchise agreement with Iberia that allowed it to market its flights under the brand “Iberia Regional Air Nostrum.” That year, the Air Nostrum received its first jet—a fifty-seat CRJ200. The CRJ200 jet perfectly matched the company’s business model allowing the airline to increase the frequency of regional flights that were

aimed at business travellers. They helped the airline expand profitably, by allowing it to compete with low-cost European carriers due to their lowest cost-per-seat advantage. “CRJ regional jets have been a very valuable tool for the development of Air Nostrum,” said Carlos Bertomeu, Executive President at Air Nostrum. “The introduction of the CRJ200 resulted in a qualitative leap forward in Spanish regional aviation thanks to its outstanding customer service for passengers and the aircraft’s excellent performance.” EXPANDING PASSENGER CAPACITY The strategy for the airline’s next phase in growth was to increase passenger capacity. And so, in 2005 Air Nostrum purchased its first 90-seat jet, the CRJ900 and followed in 2009 by another important order of its larger version, the CRJ1000, seating up to 100 passengers.

FORWARD MOMENTUM

In 2010, Air Nostrum welcomed the first 100-seat jet, the CRJ1000, which was the most modern and advanced regional aircraft on the market. Air Nostrum became a launch carrier for the CRJ1000, enabling it to establish itself as the leading regional airline in Spain and one of the first regional players in Europe. STRATEGICALLY EXPANDING ITS CRJ FLEET Experience with CRJ aircraft continued to confirm Air Nostrum’s expectations, and in 2012 the airline signed an agreement for the total renewal of its fleet - an investment of more than 800 million euros. The project involved the gradual incorporation of 44 CRJ jets, making Air Nostrum the regional

airline with the most modern fleet in Europe. Made amid a global crisis, these acquisitions were a bold move that worked to the airline’s advantage. The CRJs were intended to fly on higherdensity routes and routes connecting French airports with the T4 hub at Adolfo Suárez Madrid-Barajas. Air Nostrum had anticipated the demands of a new market in the European aviation sector and stayed competitive. More recently, Air Nostrum has looked to CRJ aircraft to meet the company’s sustainability challenge. Their lower maximum take-off weight per seat has resulted in savings in airport charges, less fuel consumption, and lower CO2 emissions. The CRJ family of aircraft has also played an important role in the company’s standards of timeliness and regularity. In total, Air Nostrum has won nine inservice reliability awards. throughout its history. This record consolidates its leadership in European regional aviation as the company with the highest level of reliability in these aircraft models. REBOUNDING WITH STRENGTH

CRJ 1000 aircraft offer impressive performance and high profit per seat.

The Air Nostrum fleet was at times either fully or at least partially idle due to COVID-19. The activity levels have steadily rebounded since and are now exceeding 80% of those noted in the summer months of 2019.

From January to March 2021, Air Nostrum topped the list of companies with the most operations in the AENA network. The world’s leading airport management company, AENA manages 46 airports and 2 heliports in Spain and participates directly and indirectly in the management of a further 16 airports in Europe and the Americas, including Brazil, Mexico, Columbia, and Jamaica. The airline that began by offering regional flights has also developed opportunities for international growth thanks to CRJ aircraft. “We believe that there will be even more opportunities in the coming years for a strong regional carrier, as it has been noted that many regional routes are becoming undersupplied by their current carriers,” said Carlos Bertomeu. “Our commitment to the CRJ family has also led us to introduce these jets into the business initiatives that Air Nostrum partners have undertaken in Europe and South America.” As the world’s most successful family of regional jets, CRJ Series aircraft will continue to lead the regional jet market in the coming decades and help ensure a bright future for operators like Air Nostrum competing in a dynamic marketplace.

Air Nostrum has dedicated one of its planes to the charitable organization Aviación Sin Fronteras. ASF volunteers accompanied several children on a surprise trip to Strasbourg where they got to spend a weekend with their parents at the city’s famous Christmas market.

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ISSUE FOUR / WINTER 2022

> FLYING GREEN INTO THE FUTURE

12 | MHIRJ WINGSPAN

FORWARD MOMENTUM

Emerging technologies are reshaping flight. Thanks to blockchain technology, augmented reality, robotics, artificial intelligence, amongst a few, aviation is growing in a new direction and is more exciting than ever. Like many industries critical to modern life, the aviation sector is focusing its efforts on leveraging technology to reduce carbon emissions to net-zero. The ultimate goal is to become “green” by 2050.

BRINGING NEW IDEAS IN SUSTAINABILITY TO THE MARKET At MHIRJ, we are continuing that journey by helping innovators get their ideas to the market and be at the forefront of innovative and sustainable developments. Nowhere is this commitment more evident than in MHIRJ’s agreement with ZeroAvia, a leading innovator in hydrogen-electric propulsion for aviation. Together, MHIRJ and ZeroAvia will design and develop zero-emission propulsion technology for regional jet applications. “ZeroAvia is positioning themselves to become a next-generation engine manufacturer. We hope they are going to have the biggest success in selling this engine to every aircraft OEM that is compatible with the engine,” said Elio Ruggi, Senior Vice-President, Head of Aircraft Development and Quality at MHIRJ. “We’re going to help ZeroAvia design and certify a right size engine that’s not too big, too heavy, or too expensive, but optimized just right for flight, weight, and operating costs.”

“We have over 30 years of experience in the regional market, and we know what an aircraft requires, and the full product life cycle requirements. So, our support is going to be both technical and operational in nature.” MHIRJ will provide design and engineering services toward the certification of the engines, as well as advisory services to evaluate the feasibility of a green retrofit program for regional aircraft. “We believe that in the future almost every aircraft in the world will be powered by hydrogenelectric engines, simply because it is the most viable and scalable method for eliminating carbon and to cut the Val Miftakhov, CEO, ZeroAvia other harmful emissions from the aviation sector,” said Val Miftakhov, CEO, ZeroAvia. “This collaboration with MHIRJ is a significant milestone for us and the aviation industry.”

Hydrogen is 3 times better than jet fuel in terms of energy per kilogram. The most efficient way to convert that energy into propulsion, hydrogen-electric engines represent the best approach for aircraft propulsion. ZeroAvia enables sustainable aviation by replacing conventional engines with hydrogen-electric powertrains. (Source: ZeroAvia)

MHIRJ WINGSPAN | 13

ISSUE FOUR / WINTER 2022 LEVERAGING MHIRJ’S UNIQUE EXPERTISE AND EXPERIENCE Bringing this to market with MHIRJ is an ideal fit. At the MHIRJ Aerospace Engineering Center, project teams are being set up to leverage their vast set of skills and expertise. That includes bringing multiple aircraft to certification and valuable experience in CAA/FAA/ EASA jurisdictions. ZeroAvia is looking to partner with MHIRJ across the board to bring their innovation to market and to certify the airframes; not only for regional jet airframes, but for other applications in addition to CRJ series aircraft. As a result, this marks a crucial step in ZeroAvia’s progress and entry into a wider market. A recognized leader in zero-emission aircraft propulsion focused on hydrogenelectric power, ZeroAvia has completed more than 35 test flights of a Piper M-class six-seat aircraft using its hydrogen fuel cell powertrain. Currently, it is working to convert a larger 19-seat Dornier 228 aircraft. These powertrains require lower fuel and maintenance costs, and zero emissions that enable sustainable and scalable aviation. A FASTER FLIGHT PATH TO THE FUTURE By replacing conventional engines with hydrogen-electric powertrains, MHIRJ and ZeroAvia will enable scalable and sustainable aviation. Retrofitting existing airframes with hydrogen-electric engines provides the best opportunity to quickly get the technology to market. This approach simplifies regulatory issues while a clean

14 | MHIRJ WINGSPAN

sheet design would take more time for certification. In addition, hydrogen fuel cell propulsion suggests no theoretical/ physical limits to prevent us from progressing towards the largest aircraft types that exist today. CREATING A VERTICALLY INTEGRATED FUEL ECOSYSTEM Supply chain logistics are key to this innovative solution; therefore, a hydrogen fuel infrastructure will need to be put in place at strategic hubs. ZeroAvia has already worked with partners to develop blueprints on the right airport locations and has commitments from ten operators to fly their engines when ready. The predictability of scheduled aircraft makes it easier to create a fuel infrastructure as the routes are already defined. In the US, there are approximately 150 airports that drive 97% of passenger travel. Contrast that with consumer cars in the US where there are upwards of 400,000 fueling locations. A MORE ENJOYABLE FLIGHT EXPERIENCE Aside from the environmental benefits hydrogen-electric powertrains offer, this solution brings new benefits to the passenger flying experience. For example, aircraft noise levels will be much lower as well as vibrations, especially in regional aircraft. And there will be no smell of jet fuel. What’s more, because hydrogen fuel cells enable an abundant source of electricity onboard aircraft, this technology will bring in more new electrified onboard amenities.

Hydrogen fuel cell (Source: ZeroAvia)

Creating a more sustainable future is a concept that is shared throughout MHIRJ “At MHIRJ we are working with propulsion innovators to ensure that we are at the forefront of such developments and can design solutions to move the world forward,” says Hiro Yamamoto, President and CEO of MHIRJ. “Regional aircraft are key to keeping smaller communities and regions connected and are also more able to exploit the new technologies on the horizon than larger aircraft and, therefore this is a logical place for this development to begin and we are proud to be a part of this innovative solution.” See how the industry can best prepare to lead aviation into a new era of zeroemission flight and how hydrogen is poised to enter service in the coming years. Watch our video featuring Margaret Haswell, Business Development and Maintenance Engineering Manager at MHIRJ. Taken from the 2021 Hydrogen Aviation Summit, Margaret speaks on the challenges as well as opportunities this technology offers and MHIRJ’s role in unlocking zero-emission flight in collaboration with ZeroAvia.

TECHNICAL SERVICE MANAGEMENT FORWARD MOMENTUM

WELCOME TO THE TECHNICAL PAGES OF WINGSPAN In WINGSPAN, every quarter we publish helpful articles on technical best practices, solutions to issues reported by operators, general tips and other noteworthy maintenance recommendations.

These solutions are available to registered owners and operators of CRJ Series aircraft. To access the full article, click on the links below each abstract. You will require access to the Ifly customer portal. Important Note: Material appearing in the Technical section is to be considered valid as of the date of publication. Operators concerned with the current validity and possible implications of a specific article should contact the Technical Helpdesk.

MHIRJ CUSTOMER RESPONSE CENTER: The CRC can be reached 24/7/365 Direct: +1 450-990-7CRC (450-990-7272) Toll free for North America: +1 833-990-7CRC (1-833-990-7272) International: +1 450-990-7CRC (+1-450-990-7272)

*This document is for information purposes only and is not part of any proposal and creates no contractual commitment. Information in this report is proprietary to MHIRJ and MHI. This report must not be reproduced or distributed in whole or in part to a third party without prior express permission in writing from MHI RJ Aviation Group (MHIRJ). MHIRJ WINGSPAN | 15

ISSUE FOUR / WINTER 2022

ELEVATOR SPLIT CAUTION AND FAULT ISOLATION MANUAL UPDATE

ATA: 2731 APPLICABILITY: CRJ 550/700/900/1000

A Fault Isolation Manual (FIM) update will soon be released to facilitate fault isolation of ELEVATOR SPLIT Caution messages. This will replace the currently published FIM for ELEVATOR SPLIT Caution which only provides troubleshooting instructions for an indication fault. Recently an operator reported several cases of faults related to other components in the elevator control system causing ELEVATOR SPLIT Caution messages. These caution messages were mostly due to RVDT faults either with the RVDT or the adjustment of the RVDT. Other possible causes are Elevator system cable and control rigging or component wear.

Contributed by Marc Bureau, In-Service Engineering

ELEVATOR SPLIT caution (amber) ELEVATOR SPLIT PITCH FEEL

Indicates that left and right elevator surface mismatch exceeds 6° (below 250 knots) or 3° (above 250 knots).

PITCH FEEL caution (amber)

CRJ 550/700/900/1000

Indicates a failure of the pitch feel system.

FUEL QTY (***) **** **** ****

TOTAL FUEL *****

Primary Page

The revised FIM will introduce additional possible causes 4 & 5 (Note: possible cause 5 is re-directed to a separate Flight Deck Effect (or FDE) FIM task: Possible Causes 1.

Defective wiring interface.

Elevator position transmitter MT79 unserviceable.

Elevator position transmitter MT80 unserviceable.

Elevator control system rigging

Load limiter or elevator control system component wear

The new FIM troubleshooting steps should be followed after troubleshooting has confirmed that the condition is an actual elevator spilt and not an indication problem. In addition, the updated FIM will include a possible case #4 if the fault is not confirmed. The last step will re-direct troubleshooting to an FDE fault, which will carry-out detailed inspection and checks for possible component wear (possible cause #5).

Reference: FIM 27−31−00−810−803

Possible Cause 4 (4) Possible Cause 4 − Elevator rigging unserviceable. Do the steps that follow: (a) Do a functional test of the Elevator Control System (AMM 27−31−00−720−801). (b) If there are no other fault indications, go to the Close Out. (c) If the fault indication continues, go to the Fault Isolation FDE − Elevator Stiff / Heavy − Fault Isolation TASK 27−32−00−810−801 The updated FIM will be published in 2022 and introduced in REV 55. In the interim, if a customer requires immediate support, a RIL or Troubleshooting Action Plan (TAP) can be provided to support troubleshooting request.

FORWARD MOMENTUM

AOA RETURN TO SERVICE RECOMMENDATIONS ABSTRACT The angle of attack vane (AOA vane) is a delicate sensing instrument that provides flight crews with critical flight information to warn them of a stall condition. During the COVID-19 pandemic, many operators have put CRJ Series aircraft on prolonged storage, which has created issues with the AOA vane if not correctly addressed during return to service. In some cases, aircraft high pressure washing has damaged AOA vanes, causing internal corrosion to bearings.

Contributed by Marc Bureau, Avionics & Electrical Specialist, In-Service Engineering, this article examines how issues with the AOA vane can be avoided and includes recommendations on the correct removal and installation tool to be used, periodic inspection and cleaning of the AOA drain hole, and other procedures to follow while observing all Aircraft Maintenance Manual (AMM) precautions.

ATA: 2735 APPLICABILITY: ALL CRJ SERIES Contributed by Marc Bureau, In-Service Engineering

To access the complete document, click on the navigation bar in the Customer Portal and follow: Publications > Document Libraries > Newsletters CLICK ON THE LINK

ALL CRJ SERIES

ISSUE FOUR / WINTER 2022

MINIATURE WIRE SPLICES USED WITH THE WING ANTI-ICE TEMPERATURE SENSORS ON CRJ AIRCRAFT ABSTRACT

ATA: 3012 APPLICABILITY: CRJ 550/700/705/900/ 1000

CRJ 500/700/705/900/1000

Contributed by Adriano Dri, Technical Support, MHIRJ In Service Engineering

Using reliability data from CRJ operators, a recent review of ATA 30-12`s (Wing Anti-Ice system) performance has shown that maintenance personnel frequently access the Wing Anti-Ice Temperature Sensors (WAITS) and their associated connections to the aircraft wiring when troubleshooting WAI fault messages on CRJ 700/550/705/900/1000 aircraft. The WAITS are supplied with wire leads (wires are part of the sensor assembly), and connections to the aircraft wiring is achieved using miniature wire splices (for the inboard sensors as part of the CRJ production configuration).

Contributed by Adriano Dri, Technical Support, MHIRJ In Service Engineering, this article looks at the splices type CTL-22 used specifically for this purpose, proper handling of these non-permanent miniature splices, and use of the proper crimping tools as well as requested alternates to CTL-22 splices.

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FORWARD MOMENTUM

ON SCHEDULE TO OUTPERFORM Even in the face of COVID-19, CRJ Series Fleet Delivers High Levels of Scheduled Revenue Flights

Effective fleet utilization is a key factor in an airline’s success and profitability. As a result, throughout the pandemic airlines have paid even more attention to Scheduled Completion Rates (SCR). Defined as the percentage of all scheduled revenue flights that are completed without being cancelled, many fleets have posted lower rates over the past two years. Not so with CRJ Series aircraft.

CRJ SERIES FLEET RISES TO THE CHALLENGE, AGAIN AND AGAIN According to the latest CRJ Reliability and Cost Analysis Program, the CRJ700/900/1000 Fleet has maintained a high level Schedule Completion Rate throughout the entire COVID-19 pandemic. For example, in 2020 the CRJ Series fleet increased its Schedule Completion Rate by 13% as compared to 2019. This superior SCR continued to keep pace during 2021 even with an increase in fleet utilization. In fact, by the end of 2021, the Schedule Completion Rate was still 10% higher than the target.

COMING THROUGH FOR AIRLINES Time and again, CRJ Series aircraft have proven their resilience and reliable performance around the globe. High Schedule Completion Rates, the ability to outperform, and impressive utilization recovery during the most challenging period in aviation, are more reasons why airlines count on CRJ Series aircraft. FLEET SCHEDULE COMPLETION RATE (CRJ700/900/1000) CRJ700/900/1000 Fleet- Schedule Completion Rate Schedule Completion Rate (%)

High level of Schedule Completion Rate through out the COVID-19 pandemic, reaching 10% higher than Fleet Target with Fleet Utilization Recovering.

Aircraft Chargeable + Non-Chargeable 3M Moving Average 1.00001 0.99901 0.99801 0.99701 0.99601 0.99501 0.99401

Jan Mar May Jul Sep Nov

2018

Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov

2019 SCR-C (3M Mov Avg)

2020

Jan Mar May Jul Sep Nov

2021

SCR-CnC (3M Mov Avg)

The CRJ700/900/1000 Fleet has kept a high level Schedule Completion Rate even in face of COVID-19. The Fleet has increased the SCR-C and SCR-CnC by 13% on average for 2020 when compared to 2019. This high level continues during 2021 even with increase of utilization. By end of 2021, the Schedule Completion Rate was still 10% higher than the target. The Scheduled Completion Rate (SCR) is defined as the percentage of all scheduled revenue flights that are completed without being cancelled.

SCR = (1-

Total Cancellations Scheduled Revenue Departures

)x100%

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ISSUE FOUR / WINTER 2022

THE COMPETITIVE ADVANTAGE OF

REGIONAL AIRCRAFT

Contributor: Courtney Miller, Founder and Managing Partner of Visual Approach 2017 was a different time. Barely five years past, the intense competition for the business passenger seems a story for a bygone era. In the world’s largest market, the fight amongst the U.S. network airlines was for the high yield passenger. Increasing connectivity brought new corporate accounts, higher fares, and increased profitability. There was no better place to find these advantages than in the regional networks. REGIONAL CONNECTIVITY SURVIVES AND THRIVES In April of 2017, United Airlines made a decisive move to increase its competitive network by adding 65 50-seat CRJ200 aircraft from Air Wisconsin to its United Express fleet. Contrary to the longexpected sunset of the 50-seat jet, the ability for the aircraft to increase connectivity through United’s Chicago and Washington D.C. hubs proved critical in the fight for the business passenger. The fight for the business passenger, network connectivity, and higher fares reached a fever pitch.

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Of course, March 2020 changed everything. The idea of optimizing revenue on full aircraft gave way to empty seats and a scramble to save costs. Even as the first signs of the recovery started to appear in Summer 2020, the business traveler was nowhere to be found. Leisure travel ruled the skies, and the airline networks adjusted quickly to accommodate. Today, regional connectivity continues, even without the highly sought-for business passenger who so demanded the service. It is through the lens of connectivity, and the competitive advantages which were once so highly sought, that we assess the impact of the regional aircraft through the drastic changes of the pandemic.

Beyond the fact that regional aviation was able to maintain connectivity during the most difficult times, and even though we are in an early recovery phase today, we now look to the future, and how regional aviation is expected to, once again, become the competitive differentiator in the United States.

FORWARD MOMENTUM

A NEW NICHE FOR REGIONAL FLEETS For airlines around the world, the objective of Spring 2020 was brutally simple survive. As air travel plummeted 97% in April, entire fleets of aircraft were parked in a bid to save precious cash. As larger mainline aircraft which remained active found themselves flying with mostly-empty seats, the protective role of the country’s regional aviation network became apparent. Despite the unprecedented drop in travel demand, the air transportation system in the United States maintained its connective integrity, driven largely by a regional fleet. Yet, as critical as this essential service of maintaining connectivity amid a crisis may be, it is not the core role of regional aviation. Regional aviation exists to compound airline

presence, to be a competitive instrument, and most importantly, to be profitable.

suggests that ultra-low business travel is here to stay.

Even as the demographic of the U.S. domestic traveler has become increasingly leisure-oriented, so too have the networks shifted to larger aircraft in order to connect many vacationers with the few vacationheavy destinations. Tourist destinations such as Florida, Colorado, and Las Vegas saw robust recoveries, driven by larger jets full of passengers paying low fares. Meanwhile, the high-yield business traveler remains elusive.

Leisure demand has recovered, fulfilling much of the demand present prior to the pandemic. However, the long-awaited real recovery is expected to be business and international demand-driven, where the greatest opportunity for regrowth remains.

For a regional industry so dependent upon the value brought from connectivity rather than simply discounted fares, the slow return of the business traveler might seem concerning. However, no evidence

Analysis of market concentration strongly suggests that the regional aircraft in the United States will once again signal a strong competitive advantage, just as it did in 2017. This anticipated growth in business and international demand is highly dependent upon network connectivity - precisely the competitive advantage brought by a robust regional network.

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ISSUE FOUR / WINTER 2022

The breadth of an airline’s network can be best described by its market concentration. The higher the market concentration, the more passengers will be required to find alternative airports to complete their travel. This becomes critical for small and medium-sized communities where larger aircraft may fly to the vacation hot-spot; however, any other travel requires a drive to the larger airport.

As such, the competitive nature of a market to capture the business traveler for an airline can be illustrated by market concentration. To measure concentration, we use the Herfindahl-Herschman Index (HHI), a long-standing metric comparing the market size to the market breadth. In the context of air travel, a higher HHI indicates passenger traffic with few options, whereas a low HHI indicates strong market breadth and a diversified network.When

comparing HHI values of actual itineraries flown during Q2 2021, the competitive nature of the regional network stands out. In markets where regional jets were a part of the itinerary, market concentration was one-fourth of the itineraries operated by narrowbody aircraft. This staggering increase in market breadth the regional aircraft illustrates just how competitive a full network can be, once travel expands beyond the few leisure destinations.

MORE PASSENGERS RELYING ON REGIONAL AVIATION

PREPARING FOR BUSINESS TRAVEL GROWTH

Over the course of the pandemic, the market concentration for narrowbody aircraft has further increased, reflecting the increasing leisure demand and fewer connecting options. Compared to 2019, narrowbody networks have increased network concentration by 2.7%.

Today, with the recovery in the high-value business and international traveler just beginning, this competitive network advantage the regional airlines bring has not yet been realized. Further, a pilot shortage impacting the regional airlines is putting pressure on available capacity to maintain this low concentration and high market breadth.

The result is difficult to see from within a currently depressed business travel environment, however, the airlines which maintain and grow their regional networks today will be in a position to corner the business travel market tomorrow.

Conversely, the reliance on the regional aircraft to maintain a competitive network has increased. Market concentration of itineraries involving regional aircraft fell by almost 9% since 2019, showing how much more passengers rely on regional aviation to travel to all but the most popular destinations.

These two factors are working together to create a shift toward the leisure passengers who have returned, at the risk of not being competitive for the business travelers who are about to return.

Just as network connectivity was paramount in 2017, so too will it be paramount as the recovery continues. Market concentration for larger aircraft continues to increase, but it is up to the regional networks, which have increasingly been relied upon, to maintain a connection to the world’s air transportation system. The competitive advantages are only set to continue.

We are happy to bring you this special contribution from Courtney Miller, Founder and Managing Partner of Visual Approach. Courtney has over 20 years of aviation analysis experience. A particularly talented storyteller, he finds insights and trends in the aircraft, network, and financial segments of the industry and presents them in an intuitive way. His data and analysis can be seen regularly in The Air Current and Cranky Network Weekly. You can contact him at courtney@visualapproach.io, and learn more about Visual Approach Analytics at https://visualapproach.io. 22 | MHIRJ WINGSPAN

FORWARD MOMENTUM

IN BRIEF

UPCOMING EVENTS WEB SERIES

Insightful conversations with top aviation executives Looking for insight into what’s happening in the aviation industry? Our exciting and informative web series titled In The Lounge explores paths and perspectives with leading aviation executives. MHIRJ’s Senior Vice President and Head of Aero Advisory Services, Colin Bole, hosts a special episode of In The Lounge featuring Calin Rovinescu, former President and CEO of Air Canada. Mr. Rovinescu is credited with saving Air Canada from bankruptcy and setting it on a course for sustained profitability, improved customer service, and commercial success on a global scale. While leading Air Canada, he also served as Chairman of the Star Alliance Chief Executive Board, the world’s largest airline alliance, and as Chairman of the International Air Transport Association (IATA). Find out about Air Canada’s startup mindset, the collaboration between the public and private sector, the return of business travel, and how the industry is gearing up for IATA’s goal of net-zero carbon by 2050. WATCH HERE

ISTAT CONNECT March 6-8, 2022, San Diego Manchester Grand Hyatt ISTAT Connect offers a full schedule covering a spectrum of key industry interests. Speakers, presentations, panel discussions, networking, education opportunities, and even the ISTAT Foundation Golf Tournament make up this year’s itinerary. MHIRJ will be well represented and we look forward to meeting with our industry partners. https://connect.istat.org/Americas

MRO AMERICAS 2022 April 26-28, Dallas, USA Join us at MRO Americas and be part of the discussion, debate, challenges, and successes as the industry ramps-up into a new era of acceleration and innovation. Learn the hottest trends, experience new ideas, services, and products all while reconnecting with the MRO community! Be sure to visit the MHIRJ team at Booth #6424 For more information, visit mroamericas.aviationweek.com

FARNBOROUGH INTERNATIONAL AIRSHOW 2022 July 18-22, Farnborough, UK

Margaret Haswell Gives Advice to Young Engineers in Forbes Magazine If experience is the best teacher, Margaret Haswell has words of advice for up-and-coming engineers. As MHIRJ’s Business Development and Maintenance Engineering Manager, Ms. Haswell shares valuable lessons learned throughout her career in Forbes’ “Advice For Young Engineers: Embrace Your Discomfort.” Read this candid, informative and insightful article. READ HERE

For decades, the Farnborough International Airshow has been the global platform for the aerospace and defence industry. This year, its role will carry even greater significance with FIA2022 serving as the first major event to reconnect colleagues from around the world, enabling business growth and recovery. We’re looking forward to connecting with our global partners. For details, visit www.farnboroughairshow.com

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ISSUE FOUR / WINTER 2022

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Students learn to work on a wide range of aircraft, from small general aviation aircraft to transport category aircraft. (Source: Pierpont Community and Technical College)

FORWARD MOMENTUM

TAKING ASPIRING AVIATION PROFESSIONALS

UNDER OUR WING

From the technicians who ensure aircraft are airworthy to the pilots that fly passengers around the globe and the engineers behind technological advancements in flight, plus countless others, the aviation industry is one big family that shares a rich history of innovation, quality workmanship, and a passion for helping the next generation enter this exciting community. At MHIRJ, our people are passionate about sharing their industry knowledge and being mentors to future industry professionals. One such example is Anthony Hinton, Head of Service Centers for MHIRJ Aviation Group in Bridgeport, West Virginia. As a member of the Board of Trustees at Pierpont Community & Technical College, Anthony collaborates with fellow trustees in developing strategic goals, objectives, and policies related to Pierpont’s Aviation Maintenance Technology, A.A.S. program.

MEETING AN EVER-GROWING INDUSTRY NEED As tens of thousands aviation professionals reach retirement age over the next decade, educational outreach and career pathway programs will be critical to inspiring and recruiting the next generation. According to industry outlooks, it’s estimated that 739,000 new technicians will be needed worldwide over the next 20 years. With such significant growth opportunities on the horizon for the aviation industry, Pierpont and the State of West Virginia are further positioned to build their reputation as an aviation center. To that point, Anthony is currently collaborating with Pierpont on ways to increase enrollment in the program from 100 students per year to 200 students annually. OPENING THE DOOR TO A WORLD OF OPPORTUNITIES As Anthony has experienced, a career in aviation can open the door to a world of opportunities. Prior to joining MHIRJ, he worked with leading companies such as Pratt & Whitney, UTC Aerospace Systems, and Collins Aerospace to name but a few. “An Airframe and Powerplant license from Pierpont is your ticket to the dance,” said Anthony. “How you dance when you get there is completely up to you. Once you have your license you can work virtually anywhere in the world in aviation production or in a Maintenance, Repair, and Overhaul (MRO) facility, or you can be a traveling Maintenance Repair Technician (MRT).” BUILDING ON A LONG-TERM RELATIONSHIP

FURTHER DEVELOPING A WORLD-CLASS AMP PROGRAM Pierpont offers the only Federal Aviation Administration-approved training program in the state of West Virginia in aviation maintenance technology that leads to careers with some of the largest international and local companies in the aviation industry seeking certified aviation professionals. The aviation program focuses on the areas of knowledge qualifying students to take the Federal Aviation Administration (FAA) Part 147 Airframe and Powerplant (AMP) certification examinations. The technical areas of study focus on mechanical, electrical, hydraulic, pneumatic, and propulsion systems used on modern aircraft. Graduates of the program are qualified for entry-level positions to work as AMP Technicians. To help bring more people to the market sooner, Pierpont has also launched a fast-track AMP program where students study for 11 months to qualify for their Airframe license or Powerplant license.

Anthony’s involvement with the college is the latest step in a long-term relationship between MHIRJ and Pierpont. But the commitment to developing the next generation of aviation technicians doesn’t stop there. In addition to having MHIRJ technicians teach at Pierpont, MHIRJ itself offers a 3-year internship program where attendees get hands-on experience at the Bridgeport facility and receive their AMP license after three years.

A LASTING LEGACY Helping to develop fulfilling careers within the aviation industry and bringing new people into the fold is an honor and a privilege shared by many in aerospace. For Anthony who was born and raised in Bridgeport, it’s also very personal. “I’m excited to be back in West Virginia and to invest in the community where we operate,” said Anthony. “To help West Virginia become an aviation center and feed the futures of many. That’s what I want my legacy to be.” MHIRJ WINGSPAN | 25

ISSUE FOUR / WINTER 2022

INTRODUCING A CREW AND CABIN-FRIENDLY DISINFECTING ROBOT TCH RAY WA I

A new agreement between MHIRJ and Canadian technology company Aero HygenX means that quicker, chemical-free cabin disinfection is now available to all CRJ Series operators.

T ION AC

Since the onset of COVID-19, airlines and aircraft operators around the world have rushed to implement more frequent cleaning procedures for deeper disinfection of the cabin. Up until now, the bulk of these new cleaning measures required crews to manually apply strong chemical disinfectants, leading to prolonged turnaround times for aircraft. Unfortunately, recent reports show negative side-effects of such cleaning regimes, such as excess hazardous waste and health risks to crew exposed to corrosive and toxic formulas. Further to environmental and health concerns posed by the frequent use of chemical disinfectants onboard, the compounds commonly found in them carry the added risk of interior corrosion, embrittlement, increased flammability, and even electrical short circuit. “Depending on the system or part affected, any of these conditions could create either an immediate or latent airworthiness issue,” warns a Special Airworthiness Information Bulletin published by the FAA in November 2022. The RAY line of UV-C disinfecting solutions provides aircraft operators with an alternative to manual chemical disinfection, and it is now available directly through MHIRJ’s maintenance teams. Designed for the transportation industry, RAY is a compact and lightweight autonomous robot that uses motionsensing technology to autonomously navigate interior spaces, disinfecting air and surfaces safely and without the use of harmful chemicals, thanks to UV-C light. RAY’s ‘little brother’ SparX is a smaller, stationary unit that uses the same germkilling UV-C light to safely disinfect smaller spaces, such as tight cockpits and lavatories. 26 | MHIRJ WINGSPAN

RAY provides a consistent, sustainable and chemical-free method to disinfect aircraft cabins between flights. (Source: Aero HygenX)

RAY has the ability to fully disinfect a CRJ aircraft in as little as seven minutes and prevents the crew from exposure to chemical disinfectants. RAY uses a proprietary algorithm to self-adjust for various aircraft types and cabin configurations and comes equipped with HygenX Stream, a customizable software that records and transmits usage data wirelessly to the cloud providing valuable system health monitoring and status updates to the operator. RAY was designed specifically for the aircraft environment and has been laboratory tested to prove its efficacy against a multitude of illness-causing pathogens (including SARS-COV2). It eliminates any possibility of chemical pooling or ingress when used in sensitive

areas such as the cockpit, and is scientifically proven to cause less material degradation to plastics and fabrics over time when compared to chemical cleaners used for the same task. “Aero HygenX is a dynamic start-up with global vision and advanced technology that’s designed to improve health and safety as our industry gets back on track. At MHIRJ, we applaud solutions that aim at keeping our operators and their passengers safe while offering green cleaning alternatives,” said Robert Duffield, Head of Aftermarket Customer and Product Support at MHIRJ. “We’re very happy that we can offer both RAY and SparX to our customers and anticipate a lot of interest in the products.”

FORWARD MOMENTUM

ONGOING SUPPORT TO KEEP YOU FLYING 24/7 access to the largest regional aircraft maintenance network in the world HEAD OFFICE 3655, Avenue des Grandes Tourelles, Suite 110 Boisbriand, Qc, J7H 0E2 Tel.: +1 450 497 0555

CONTACT US CUSTOMER RESPONSE CENTER Direct: +1 450-990-7CRC (450-990-7272) Toll free for North America: +1 833-990-7CRC (1-833-990-7272) International: +1 450-990-7CRC (+1-450-990-7272) PARTS ORDERING Direct: +1 450-990-7CRC (450-990-7272) Toll free for North America: +1 833-990-7CRC (1-833-990-7272) International: +1 450-990-7CRC (+1-450-990-7272) AOG Parts Services: aog.parts@MHIRJ.com Routine and Critical Parts Services: parts@MHIRJ.com

PARTS AND SERVICES SALES TEAM The Sales Team is available to support all your parts and services requirements, throughout the life of your aircraft. Contact us for everything from ‘Entry-into-Service provisioning’ thru ‘Heavy Maintenance spares planning’. MICHAEL DESCENT Manager, Parts and Services Sales michael.descent@mhirj.com Tel.: +1 416 373 5505 Mobile: +1 416 902 6775 COLIN TRUEMAN Regional Sales Manager - International colin.trueman@mhirj.com Tel.: +44 7841 630781 YVON HACHE Regional Sales Manager – Americas yvon.hache@mhirj.com Tel.: +1 416 373 5197 Mobile: +1 416 902 5983

TIM MOORE Regional Sales Manager – Americas tim.moore@mhirj.com Tel.: +1 304 997 5548 Mobile: +1 304 531 633

SERVICE CENTERS TUCSON SERVICE CENTER 1555 East Aero Park Blvd. Tucson, AZ 85765 USA WEST VIRGINIA AIR CENTER 2400 Aviation Way Bridgeport, WV 26330 USA DON NOLAN Director, Sales and Business Development don.nolan@mhirj.com Tel.: 520 991 6155

MHIRJ AUTHORIZED SERVICE FACILITIES ADRIA TEHNIKA Zgornji Brnik 130h 4210 Brnik-Aerodrom Slovenia Tel.: +386 4 259 4348 sales@aateh.si Aircraft Authorized Types CRJ Series 100/200/700/900/1000 WEB

JAZZ TECHNICAL SERVICES Halifax Stanfield International Airport 310 Goudey Drive Enfield, Nova Scotia, Canada, B2T 1E4 Contact: Cesar Longeri, Director MRO Operations + 1 902 873 5414 jts.mro@flyjazz.ca Aircraft Authorized Types CRJ Series 100/200/700/900/1000 WEB

TRAINING CENTERS CAE CAE has decades of experience providing training to airlines and operators around the world. Headquartered in Montreal, CAE offers CRJ Series flight training worldwide, with the lead ATP Training Center based in Toronto. Other CRJ simulators are based in Charlotte, Minneapolis, Phoenix, Madrid and Copenhagen. CAE Toronto Training Center 2025 Logistics Drive Mississauga, Ontario L5S 1Z9 Canada Tel.: +1 905 672-8650 Fax: +1 905 672 0211 toronto-Center@cae.com WEB

Other CRJ simulators are based in Charlotte, Minneapolis, Phoenix, Madrid, and Copenhagen. FLIGHTPATH INTERNATIONAL (FPI) FlightPath International (FPI) has years of experience delivering CRJ technical training. They currently hold EASA, Transport Canada and CAAC approvals, as well as those from other regulatory authorities. Headquartered in Toronto, FPI has partnerships with numerous other organizations and is capable of delivering many aspects of CRJ Technical training on-site, at the operator’s location FlightPath International. Corporate Office 7828-1 Hwy 89 Alliston, Ontario, L9R 1V1 Tel.: +1 705 434 0058 Fax: +1 705 434 0063 info@flightpathinternational.com WEB

WINGSPAN WINGSPAN@MHIRJ.COM

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