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Wake-up call (service) and other links |
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Medium-to-large organizations often employ '''switchboard operators'''—specialized staff who answer general [[telephone]] [[phone call|calls]] to the organization and usually maintain internal communication through [[telephone]]s, and [[pager]]s.
Depending on the employment setting, the roles and level of responsibilities of a "Switchboard operator" can vary greatly, from performing [[Wake-up call (service)|wake-up calls]] in a hotel to coordinating emergency responses, dispatching, and overhead paging in hospitals.
In the early days of telephony, through roughly the 1960s, companies used manual [[telephone switchboard]]s and switchboard operators connected each call by inserting a pair of [[TRS connector|phone plug]]s into the appropriate jacks. Each pair of plugs was part of a [[cord circuit]] with a switch associated that let the operator participate in the call. Each jack had a light above it that lit when the telephone receiver was lifted (the earliest systems required a generator on the phone to be cranked by hand). Lines from the central office were usually arranged along the bottom row. Before the advent of [[direct distance dialing]], switchboard operators would work with their counterparts in the central office to complete [[long distance]] calls.
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[[Category:Business and financial operations occupations]]
{{Unreferenced|date=January 2008}}
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