Mercie J Auto Care

Been going to Mercie for several years and have always found them to be fair and given great service each and every time. But wanted to give them an extra shout out as yesterday I took my auto in without an appointment and they were able to look at and fix as I needed my care the next day. That was good but even better they fixed what I needed and get this did not charge me anything!!!! While it was not a big job it still had to be done and No Charge quite unheard of these days. Thank you to Mercie you have a customer for ever.

A quality mechanic you can trust! Straitforward upstanding people working here and service your vehicle on time and within estimates. I hate places that try to up charge you for all the extras. This place does none of that. They do what you've asked and needed then provide a complete and extensive checklist for you but with no pressure and fear mongering. Love Mercie J Auto Care!

Mercie J does an excellent job of diagnosing your vehicle. They are honest, great people with reasonably priced services. This family-owned business takes pride in their work. They have many repeat customers including my extended family.

We use Marcie J for our fleet services. All I can say is they are Awesome. My employees always talk so highly of how friendly their staff is. None of my guys complain about getting stuck while waiting for a truck to get serviced. They always enjoy their visit there. Not to mention they are very thorough and very affordable for what you get. I highly recommend them. No one beats Mercie J. I've tried so many other shops. No one even compares. If you need your car, truck or fleet repaired choose Mercie J without a doubt.

I just HAD to find a new mechanic. The owner of the one I went to for years, all of a sudden stopped coming in and the revolving door of staff was unsettling along with the service declining. We remembered the Glandons owned a shop, but we thought it was quite a ways away from our home....but we were desperate for some quality and trustworthy auto repair. LOOK NO FURTHER, East Valley residents. Mercie J is THE place you want to bring your vehicle. Not only does the front office staff greet you when you enter (like they're actually GLAD you're there), they actually follow up via phone and keep you updated if there's a change or delay. While I ended up spending more than I anticipated (they found other issues because they're actually thorough), I know that I received quality workmanship. We'll be bringing all 3 of our vehicles here going forward. It's a relief to feel comfortable with an Auto shop once again.

These guys are great! I scheduled an oil change and was in and out within 40 min. I was greeted by David who was very polite and professional. They actually didn't have the exact oil filter my vehicle required, but I just came back in a couple days later and they took care of it free of charge! Overall, I had a great experience and am glad I found an auto shop I can trust. Highly recommended!

I've been using Mercie J Auto Care for a long time - back when it was just called Rick Smith Auto Care. They've always done good work for a good price. I moved out to CA a few years ago, but I still stop by for routine maintenance when I drive out to visit family.

I really appreciate how the office staff called me and kept me in the loop throughout the work being done. Also, the technicians were very good about not being pushy with recommendations - if they see something wrong or recommend routine maintenance there's no hard feelings if you say "no thanks".

Unlike most shops, I fully trust Mercie J Auto with any of my car needs. This is probably the most important thing in an auto place, since car troubles happen out of nowhere and usually need to be addressed ASAP.

First time customer and very impressed with their service and family oriented approach.
Rick and his Team were clear and concise with completing my SUV repair. I am happy I chose them from the AZ MVD emissions list of auto repair facilities. Would use their auto repair services again!

When we moved to Mesa, we needed to find a car repair shop. We tried 2 other companies that came highly recommended to us before Mercie J. I'm not car savvy and my husband can pick up car repairs but we don't have the experience to know what things should cost, what issues are easy fixes, what fixes are vital vs cosmetic, etc. My father on the other hand has all this experience but lives farther away so I would call and check with him on what fixes needed to be done and what they should cost. After the 2 precious companies tried to price gouge us or trick us into doing extensive repairs that weren't necessary, we decided to try Mercie J based off a friends recommendation. Anytime I called my father to get his expertise on the prices we were given from Mercie J, he would either be shocked at the deal we were getting or they would be market-value repairs. We have never been up-sold, they are always honest on what repairs are needed vs which can wait, and they have the most friendly and good-natured staff.

One situation that happened a few years into using them has made me a forever customer. One of the repairs that we needed done was time consuming and was going to cost a few hundred dollars, which was the going rate for that repair because of the time that it would require. However, when talking with Mercie J about the repair, they explained all of this and instead of just telling us "it is what it is", they offered to order in the relatively cheap parts we needed and walk my husband through how to do the repair himself. A YouTube video, 2 parts, a few calls, and a couple of hours later, my husband had done the easy (yet time consuming) fix and we saved around $500. They could have not told us all of this and just had us pay them to do it, but that's not the type of company they are. They are honest, family-oriented, and truly there to serve their customers.

We can never recommend them enough!

I've been using these guys for years and they are amazing! The office team knows me by sight, they know my kids and always take the time to say hi to them. I had to get my car worked on and I didn't have a ride so I was chilling in the office with my kids. The lady at the front desk gave my kids some toy cars they had painted white and crayons so the kids could decorate their own car. It was amazing. I've never seen my kids so excited to go to a mechanic.

There was one time that they did mess up when I went to get my brakes fixed. It caused me to steadily lose breaking power. Not good, but when I let them know they bent over backwards to fix that issue and make it right for me. THey covered some future work and I'll definitely keep going back.