Train operators have paid out a record £128 million in compensation to passengers for delays to their journeys in the past year.
The long distance operators LNER and Avanti were the worst offenders, with each paying just over £32 million in the 12 months to the end of April.
The largest number of claims was paid by GWR, which operates routes including London Paddington to Bristol Temple Meads and Swansea. It had a bill of £28.7 million for more than 1.2 million delayed passenger journeys.
The amount that passengers can claim rises based on how long their train was delayed
KIN CHEUNG/AP
Most of the train operators run “delay repay” compensation schemes. Passengers are eligible whatever the cause of the disruption, whether is the fault of the train operator, Network Rail or extreme weather.
While many believe the “delay repay” compensation