Service Design

Map of the solar installation process from the moment you sign an agreement to go solar to the moment you can activate your system. 1. Agreement Signed 2. Onboarding Call 3. Solar Site Assessment 4. Underwriting & Review 5. System Design & Engineering 6. Schedule Installation 7. Solar Panel Installation 8. Final Inspection From the CIty 9. Activate Your System! Turn on! Permission to Operate (PTO)!! Learn what it takes to go solar. Better understand the solar panel installation…

Do you want to create a more engaging and memorable experience for your website visitors? Want to learn the basic UX principles to guide your website design project?

Effective customer journey maps help companies create better experiences and retain more customers. Follow this guide + template to create one quickly.

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.

Future Post is a postal operator and logistics services provider of cross-border shipping and mailing services worldwide. this poster/ad is designed by me and was related to a social media campaign led by Future group in 2021.

An empathy map is a simple, easy-to-digest visual that captures knowledge about a user’s behaviors and attitudes. It is a useful tool to helps teams better understand their users. Empathy mapping is a simple workshop activity that can be done with stakeholders, marketing and sales, product development, or creative teams to build empathy for end users. For teams involved in the design and engineering of products, services, or experiences, an empathy mapping session is a great exercise for…

Discover the different types of infographic layouts and how you can make your own infographic. You’ll also find examples and templates that you can use.

46% of marketers feel that retargeting is undervalued, so should you be using it? Find out how to get better results with retargeting.

For the last few years, design thinking has been in vogue. I’ve worked for three years as a member of the team designing and running +Acumen courses. ...