I cover consumer-centric insights and analytics that provide executives with solutions needed to drive strategy. I am the CEO of Prosper Business Development where, for more than 20 years, we have provided market leadership and developed contemporary solutions to help Fortune 500
Next-Gen Tech Turns Customer Experience Into A Competitive Advantage
Companies modernizing their technology platforms should center their strategies around one unifying goal: turning the customer experience into a competitive advantage.
Governance’s Role In Shaping Responsible AI Development
Artificial intelligence is everywhere. From healthcare and finance to entertainment and art, AI is revolutionizing nearly every facet of our lives.
How Creative AI Could Impact Businesses
An AI-generated portrait selling for nearly half a million dollars. An iconic rock band returning with an assist from AI to create a new hit song.
How AI Is Powering The Indie Grocery Revolution
When retail technology tools entered the grocery scene, it was the big chains and e-commerce giants who were able to explore, adapt and get on board.
Embracing AI And Automation For Superior Mobile App Experiences
The massive popularity of smartphones and the rapid growth of advanced technologies are leading shoppers to use their mobile devices as their primary method of shopping.
Exploring New Frontiers Of Privacy Beyond Passwords In The Digital Age
Cool technologies are everywhere and nearly all of us are using them. Yet, we often agree to adopt technology without realizing the potential user privacy ramifications.
GenAI Empowers Retail Banking - Maximize Potential, Dodge Pitfalls!
Banking leaders are excited about the potential of generative artificial intelligence (GenAI) to reshape the customer experience and optimize operations.
Embracing AI Across The Marketing Mix
Google has kicked third-party cookie retirement down the road again but most marketers are already embracing new technologies to bridge the gap.
Why Wi-Fi Can’t Scale Retail And Restaurant Digital Transformation
On average, we spend four hours and 25 minutes glued to our phones per day – that’s a whopping 52% increase on the two hours and 54 minutes clocked in 2022.
Gen AI's Pivotal Role In Redefining Customer Service In 2024
No matter how differently businesses worldwide express their vision and mission, it is undeniable that customers have always been their ‘raison d'etre.’