Create. Automate. Discover.

Drive efficiency with AI-generated content and intelligent automation

Spend less time gathering data and sending collection letters. Also, automate routine processes and adapt workflows based on changing business needs. With help from AI, your team can:

• Quickly evaluate customer conversations with a workspace that provides AI-generated summaries. 
• Prioritize and individualize customer communications.
• Create written project status reports, task plans, and risk assessments within seconds.

Predict and act on disruptions in real time

Navigate supply chain disruptions with proactive insights that help your team keep up with demand, reduce risk, and streamline operations. Use AI to:

• Surface insights and predict impact across suppliers, materials, and inventory.
• Create AI-generated contextual emails to inform affected suppliers of disruptions, who can appropriately adjust estimated times of arrival, routes, and distribution procedures.
• Efficiently handle changes to purchase orders and other responses at scale and assess the impact and risk to optimize sourcing decisions.

Communicate effectively and efficiently with customers

Streamline repetitive tasks with AI-generated meeting recaps and email replies in Viva Sales, included in Dynamics 365 Sales. Your team will move deals forward faster by using AI to:

• Generate detailed sales meeting summaries.
• Share actionable steps after sales calls.
• Auto-generate engaging customer emails and responses.

Discover new insights using natural language

Without AI, uncovering insights from customer data is a time-consuming, technical process that requires data analysts or specialized knowledge. Now your marketing team can engage directly with customer data. Simply ask questions using natural language to explore and analyze customer segment sizes and preferences in near-real time.

Create targeted customer segments and creative content with ease

Save time, improve efficiency, and create higher quality content using AI to simplify marketing tasks. 

• Enhance or generate customer segments by describing a target audience with natural language. 
• Generate fresh content inspiration for your emails, then refine and personalize as needed. 
• Reduce your production time to spend more time on other creative tasks.

Generate content during conversations and draft customer replies

Resolve issues faster, handle cases more efficiently, and automate time-consuming tasks with AI.

• Chat with AI-powered Copilot to diagnose issues, ask follow-up questions, and discover solutions.
• Draft personalized chat or email customer responses with the right tone.
• Generate content in context with live conversation and trusted support resources.