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Our low price promise

Get the best price on your purchase with us. If you shop at Microsoft Store and we lower the price of your item within 60 days, contact us and we’ll refund you the difference. Some exclusions may apply.
An Xbox Series S, Microsoft Plastic Mouse, Surface Pro 8, and Surface Laptop Studio.
A woman looking at her phone with her Surface laptop in front of her.

How to get our low price promise on your purchase

1. Place your order at Microsoft Store.

The date your item is delivered to your address is your delivery date.

2. Check the price within 60 days of delivery date.

If we’ve lowered your items price and it’s still in stock, your item is eligible for a price adjustment.

3. Contact Microsoft Store Support to request a price adjustment.

We’ll check eligibility and credit your original payment method accordingly.

Call us at 1-877-696-7786

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Frequently asked questions

  • The Microsoft Store Price Promise is Microsoft’s promise to you that if the price of a physical product you purchased from us drops at Microsoft Store within 60 days of your delivery date, you will be eligible for a price adjustment.

  • You must request the price adjustment within 60 days of your delivery date. To be eligible for the price adjustment, your product must be in stock and the price reduced from what you paid. You’ll need to contact Microsoft Store Sales and Support with your order number. A credit will be provided to you using the same method of payment as you used for your original purchase.

  • As long as your item is eligible, a credit will be provided to you in the same method of payment as you used for your original purchase.

  • You should receive your credit in 2-3 business days.

  • Yes, you can receive a price adjustment for up to five eligible items per order, as long as your items are in stock, you request the price adjustment within the required time frame, and otherwise meet the terms of the Microsoft Store Price Promise.

  • No, only products in stock at the time you contact Microsoft Store Sales and Support are eligible for a Microsoft Store Price Promise adjustment.

  • No, there is a maximum of one price adjustment per item.

  • Physical products purchased from Microsoft Store are eligible for a price adjustment through Microsoft Store Sales and Support, as long as you request the price adjustment within 60 days of your delivery date and otherwise meet the terms of the Microsoft Store Price Promise. The Microsoft Store Price Promise does not apply to digital products.

  • Yes, as long as you request the price adjustment within 60 days of your delivery date, and otherwise meet the terms of the Microsoft Store price promise, you’re eligible for a Microsoft Store price promise adjustment. You’ll need to contact Microsoft Store Sales and Support with your order number. A credit will be provided to you using the same method of payment as you used for your original purchase.

  • Yes, only products purchased from Microsoft Store are eligible for a price adjustment through Microsoft Store Price Promise.

  • No, we’re unable to contact you if your price drops. If you see your item’s price has dropped within 60 days of your delivery date, and otherwise meet the terms of the Microsoft Store Price Promise, please contact Microsoft Store Sales and Support at 877-696-7786. Please have your order number available. A credit will be provided to you using the same method of payment as you used for your original purchase.

  • Yes, physical products purchased after being pre-ordered are eligible for a price adjustment through the Microsoft Store Price Promise just as any other physical product purchase. A credit will be provided to you using the same method of payment as you used for your original purchase once your product has been fulfilled.

  • Microsoft Store is here to answer your questions about our products or services. You can contact us at 877-696-7786. if you need to speak with our customer service team. For help in American Sign Language, visit our ASL Support page.

Why buy from Microsoft Store

From free shipping and returns to expert assistance, we’re here to help you do more with best-in-class devices, software, games, and resources.

Learn more

Free 2-3 day shipping

Enjoy free expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.

See shipping details

60-day free returns

Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.

Learn about returns

Flexible payment options

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.

Learn about flexible payment options

Our 60-day low-price promise

If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.

Learn about our price promise
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • Price Promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, Customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
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