File a Complaint with the U.S. Postal Service
Complaint About Mail Service
Do you have a complaint, compliment, or suggestion for the U.S. Postal Service (USPS)? Maybe you’re looking for more information about USPS’s services. There are several ways to let them know:
Use the USPS website’s Email Us form. Select an inquiry type that most closely relates to the complaint or question that you have. On the website, you can also file a claim or request a refund for shipping.
Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339.
Speak to the station manager (postmaster) at a local post office.
Contact the postal consumer and industry affairs office that handles questions for your district. Find your district consumer office.
Email or write to the U.S. Postal Service’s Headquarters Consumer Advocate office at:
United States Postal Service
Office of the Consumer Advocate
475 L’ Enfant Plaza SW
Washington, D.C. 20260-0004
Theft, Fraud, or Waste by the USPS or a USPS Employee
File a complaint with the USPS Office of the Inspector General (OIG) by:
Filing an online complaint
Calling 1-888-USPS-OIG (1-888-877-7644)
Finding more information about contacting the OIG
Mail Fraud or Theft by a Person or Company
The U.S. Postal Inspection Service is the federal law enforcement agency that protects the mail system. Contact them to report:
Mail fraud - File an online mail fraud complaint.
Mail theft - Find out how to file a mail theft complaint online.
Comment or Complain About a Policy Change
To comment or complain about a major policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). You can do so by using their online contact form.