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<languages/> 
{{VRT}}
{{Shortcut|[[VRT]]}}
<span lang="en" dir="ltr" class="mw-content-ltr">The '''Volunteer Response Team''' ('''VRT''') is a group of volunteers who handle queries, complaints, and comments from the public by email to Wikimedia projects since September 2004. Volunteers trusted to give courteous, helpful, and accurate responses are given access to the VRT software ('''VRTS''') via the web at https://ticket.wikimedia.org/.</span> <span lang="en" dir="ltr" class="mw-content-ltr">More volunteers are always needed, so if you are interested in volunteering please read [[Special:MyLanguage/VRT/Recruiting|VRT/Recruiting]] for more information on how you can help out.</span> <span lang="en" dir="ltr" class="mw-content-ltr">Generally, if you are an experienced editor and feel qualified to help with answering emails in your language, please consider submitting an [[Special:MyLanguage/VRT/Volunteering|application]] to volunteer. If you would like to help set up an email address for a project/language that does not yet have a queue in VRTS, please contact [[#VRTS_administrators|a VRTS admin]] to set one up.</span>

<div lang="en" dir="ltr" class="mw-content-ltr">
The Volunteer Response Team was previously known as '''OTRS''', named after the software that powered the system, [[w:Open-Source Ticket Request System|Open-source Ticket Request System (OTRS)]]. ("Volunteer Response Team" was then used as an alternative name in some wikis.) In 2021, the open-source edition of OTRS is discontinued, and in Wikimedia it is replaced by an open-source fork, [https://www.znuny.org/ Znuny]. The term "VRT software" is meant to prevent future renames in case of other software or structural changes.
</div>

ઓટીઆરએસમાં એક આઇઆરસી ચેનલ ({{irc|wikimedia-vrt}}), [[otrswiki:|ખાનગી વિકિ]], અને વિકિમીડિયા ઓટીઆરએસને સમર્પિત ઘણી મેઇલિંગ સૂચિઓ પણ છે.

== કતારો ==
{{anchor|Queues}}
<div lang="en" dir="ltr" class="mw-content-ltr">
E-mails received by the VRTS are sorted into "queues" based on the address they were sent to (and/or subject matter of the messager). VRTS volunteers (often referred to as "VRTS agents") have access to one or more queues, depending on their position within the [[Wikimedia movement|Wikimedia community]]. Tickets in a particular queue are visible to all volunteers who have access to that queue. The [[w:Wikimedia Foundation|Wikimedia Foundation]] cannot guarantee confidential treatment of any sensitive information you include in your message, although all volunteers are required to treat it with confidentiality. Users should be careful of revealing personally-identifying information of subjects or creators, particularly names, physical addresses, and emails.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Listed below are "community queues", which typically represent a specific project or language.  Wikimedians interested in volunteering are able to apply to any of the queues listed below. Info and permission queue (other than permissions-commons) are categorized by ''language'', not by ''project''. For example, the info-zh queue deals with all matters written in Chinese, whether they are about Chinese Wikipedia, other Chinese sister projects or Chinese-related issue in multilingual projects such as Commons. There are many other queues within the system but they have restricted access (for example chapter queue access is approved by a chapter representative).
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Daily reports of high-traffic queues are [[toollabs:otrsreports/daily|available on Toolforge]].
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
VRTS queues are managed by VRTS administrators. To request a new queue, [[#VRTS administrators|contact VRTS administrators]].
</div>

=== માહિતી ===

<div lang="en" dir="ltr" class="mw-content-ltr">
These queues are the general information addresses that are displayed on the Contact us pages on the Wikipedia projects (See the [[w:WP:Contact|English Wikipedia's page]], for example). Emails to these addresses usually deal with questions from readers of Wikipedia and from the subjects of articles. Emails are sorted into queues based on the language that they are written in, not the project that they relate to, because the queues are staffed by Wikimedia volunteers speaking a certain language, not from a certain project. Info queues are currently available in the following languages:
</div>
{{:VRT/Queues
 | lang = {{PAGELANGUAGE}}
 | other = બાકી બધી ભાષાઓ માટે
}}
=== પરવાનગીઓ ===

<div lang="en" dir="ltr" class="mw-content-ltr">
Sometimes Wikimedians would like to use images that do not have clear cut licensing information in articles. These images might not be licensed already, might have a license that is not permissive enough for use on Wikipedia, or might otherwise need confirmation that the copyright holder has agreed to the license shown on the projects. Wikimedians often contact the copyright holders of various images and ask them to license them so that they can be used on Wikimedia projects. The permissions team on VRTS is the one that processes these "permissions" e-mails and attempts to verify that the copyright holder releases the images under an allowable license, that they do so clearly while understanding what that means, and that they actually are allowed to license the images in such a way (e.g. they hold copyright). These e-mails are then stored in the ticket system so that they can be verified by anyone with appropriate access.
</div>
{{:VRT/Permissions
| lang = {{PAGELANGUAGE}}
| commons = <span lang="en" dir="ltr" class="mw-content-ltr">(for Commons-hosted media)</span>
| other projects = <span lang="en" dir="ltr" class="mw-content-ltr">(for media hosted on other projects)</span>
}}

<div lang="en" dir="ltr" class="mw-content-ltr">
=== Photosubmissions ===
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Wikimedia projects often lack good, freely-licensed images for certain articles, especially [[w:WP:BLP|biographies of living persons]]. To mitigate this, the photosubmission queues were created on VRTS. They allow readers of Wikipedia and subjects (or their agents) of articles on the project to easily submit (via email to us) photos to help illustrate their articles.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Similar to the operation of permissions queues, the photosubmission team verifies that the person submitting the image is capable of freely licensing it, that they clearly state their intent to license it under a specific free license, and that they understand what they are doing. The team then helps by <u>uploading</u> and adding the image(s) to the relevant articles. The Dutch VRT has a similar initiative as part of their info-nl queue: [[Special:MyLanguage/Wikiportrait|Wikiportrait]].
</div>

=== સહપરિયોજનાઓ ===
<div style="text-align:center;line-height:normal">
<p style="font-weight:bold;"><span lang="en" dir="ltr" class="mw-content-ltr">Multilingual projects</span></p>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Notification-icon-Meta-logo.svg|x80px|link=m:]]<br /> [[m:|Meta-Wiki]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Commons-logo.svg|x80px|link=c:]]<br /> [[c:|Wikimedia<br /> Commons]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wikispecies-logo.svg|x80px|link=species:]]<br /> [[species:|Wikispecies]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wikidata-logo.svg|x80px|link=d:]]<br /> [[d:|Wikidata]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:MediaWiki-2020-icon.svg|x80px|link=mw:]]<br /> [[mw:|MediaWiki]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Translatewiki.net logo.svg|x80px|link=translatewiki:]]<br /> [[translatewiki:|Translatewiki.net]]<br /> <small>(વિકિમીડિયાની બહાર)</small></span>
<p style="font-weight:bold;"><span lang="en" dir="ltr" class="mw-content-ltr">Localized projects (one wiki for each supported content language)</span></p>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wikibooks-logo.svg|x80px|link=b:]]<br /> [[b:|વિકિપુસ્તક]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wikinews-logo.png|x80px|link=n:]]<br /> [[n:|વિકિસમાચાર]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wikipedia-logo.svg|x80px|link=w:]]<br /> [[w:|વિકિપીડિયા]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wikiquote-logo.png|x80px|link=q:]]<br /> [[q:|વિકિસૂક્તિ]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wikisource-logo.svg|x80px|link=s:]]<br /> [[s:|વિકિસ્રોત]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wikiversity logo 2017.svg|x80px|link=v:]]<br /> [[v:|વિકિવિદ્યાલય]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wikivoyage-Logo-v3-icon.svg|x80px|link=voy:]]<br /> [[voy:|વિકિયાત્રા]]</span>
<span style="display:inline-block;vertical-align:top;margin:5px">[[File:Wiktionary-logo.svg|x80px|link=wikt:]]<br /> [[wikt:|વિકિકોશ]]</span>
</div>
<div lang="en" dir="ltr" class="mw-content-ltr">
Although the majority of our mail goes to Wikipedia-related queues, we do have dedicated queues set up for each of the "sister projects" shown above. These queues were created to give each of our projects the special attention they deserve so that we can seek out the best volunteer agents to serve on our team on those particular queues. If you have any particular knowledge about any of the Sister projects above, please feel free to request access to them individually as part of your application.
</div>

=== બીજી હારો ===

<div lang="en" dir="ltr" class="mw-content-ltr">
There are many other queues in use within our VRTS implementation.  They range in purpose but share one core purpose: to assist in facilitating communication amongst Wikimedia users, readers, customers and anybody else who has something to say!  Through Wikimedia VRTS we support “[[commons:Commons:Wiki Loves Monuments|Wiki Loves Monuments]]”, a number of [[Special:MyLanguage/Wikimedia chapters|Wikimedia chapters]], several local [[Special:MyLanguage/Oversight|oversight]] teams and numerous other foundation-related projects.
</div>

<div id="VRTS administrators"></div><div id="Administrators"></div><div id="admin"></div>
== ઓટીઆરએસ પ્રબંધકો ==
{{Anchor|Admins}}
<div lang="en" dir="ltr" class="mw-content-ltr">
If you have any questions about [[VRT/Volunteering|applying]] or anything else relating to Wikimedia VRTS, feel free to contact one of the people below.  You can also email {{Nospam|volunteers-vrt|wikimedia.org}} or join us on the [[w:Libera Chat|Libera]] IRC network in {{irc|wikimedia-vrt}}.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
If you disagree with an action that is linked to an VRTS ticket and would like it reviewed by other members of the VRT, please see [[Special:MyLanguage/VRT/Review|VRT/Review]] or contact one of the administrators below.
</div>

{|class="wikitable sortable"
|-
!scope="col"| સભ્ય
!scope="col"| [[Template:User language|ભાષાઓ]]
!scope="col"| સ્થળ
!scope="col"| <span lang="en" dir="ltr" class="mw-content-ltr">Time zone</span>
!scope="col"| IRC ઉપનામ(નામો)
|-
| [[User:DCB|DCB]]
| de, en-2
| [[w:Germany|Germany]]
| data-sort="+0100"| UTC+01:00 – [[w:Central European Time|Central European Time]]
|
|-
| [[User:Emufarmers|Emufarmers]]
| en
| [[w:United States|USA]]
| data-sort="-0500"| UTC−05:00 – [[w:Eastern Time Zone|Eastern Time (North America)]]
| <kbd>Emufarmers</kbd>
|-
| [[User:Krd|Krd]]
| de, en-3
| [[w:Germany|Germany]]
| data-sort="+0100"| UTC+01:00 – [[w:Central European Time|Central European Time]]
| <kbd>Krd</kbd>
|-
|[[User:Matthewrb|Matthewrb]]
| en, es-3
| [[w:Colorado|Colorado, United States]]
| data-sort="-0700"|UTC−07:00 – [[w:Mountain Time Zone|Mountain Time Zone]]
| <kbd>Matthew_</kbd>
|-
| [[User:Reinhard Kraasch|Reinhard Kraasch]]
| de, en-3
| [[w:Hamburg|Hamburg, Germany]]
| data-sort="+0100"| UTC+01:00 – [[w:Central European Time|Central European Time]]
| 
|-
| [[User:Ruthven|Ruthven]]
| fr, it, en-4, es-4
|[[w:France|France]]
| data-sort="+0100"| UTC+01:00 – [[w:Central European Time|Central European Time]]
| <kbd>ruthven</kbd>
|}
<div lang="en" dir="ltr" class="mw-content-ltr">
VRTS admins are appointed by cooptation.
</div>

== આ પણ જુઓ ==

* [[Special:MyLanguage/VRT/Personnel|ઓટીઆરએસ સ્વયંસેવકોની યાદી]]
* [[Special:MyLanguage/VRT/Recruiting|સ્વયંસેવક બનવું]]
* [[Special:MyLanguage/VRT/Volunteering|સ્વયંસેવક બનવા માટે નિવેદન]]
{{Special global permissions/Seealso|vrt-permissions}}
{{user groups}}

[[Category:Global user groups{{#translation:}}]]
[[Category:WMF-COM{{#translation:}}|VRTS]]

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