Project procurement complaints
About
The Bank has set up a Project Procurement Complaints Committee (PCC) to deal with project procurement complaints. The PCC reviews the Bank's position relative to complaints arising from tendering of EIB-financed contracts for goods, works and consultant services in case a complaint against the Bank’s action has been received.
Read more in the Guide to Procurement for projects financed by the EIB
Procedure to complain about procurement for projects financed by the EIB
Who can complain?
Any party (normally any tenderer or potential tenderer) having or having had an interest in obtaining a particular contract and who has been or risks being harmed by an alleged infringement from the Guide to Procurement may submit a procurement complaint to the Bank’s PCC.
What to complain about?
Complainants may challenge the Bank’s decision regarding the compliance with the procurement process described in the Guide to Procurement.
Allegations of Prohibited Conduct related to a procurement process will be handled by relevant EIB services, in line with the Bank’s Anti-Fraud policy.
When to complain?
Complainants are encouraged to submit procurement complaints prior to the expiry of the standstill period that is, an intervening period of time between the decision to issue a non-objection to the procurement award and the signature of the contract.
How to complain?
Privacy statement
The EIB processes personal data In the course of reviewing complaints related to procurement. Such personal data could relate to individuals who are sharing their personal data as complainants or as individuals acting on behalf of the entities, which submit a procurement complaint.