First Mortgage Direct User Reviews
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NMLS: 757416
3.7
3 reviews
Customer service rating
67% of reviews would recommend this lender
2 of 3 rates honored
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Write a review of your experience with First Mortgage Direct.
3 of 3 reviews
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Smooth Home Loan Process
Smooth closing with First Mortgage Direct | Hockley, TX | 6/15/2022
Scott Spicer and his team did a great job in getting my loan processed and closed. I was kept informed every step of the way. Information required for loan approval was easy to upload through the lender's portal. Overall it was an efficient and smooth process.
Fantastic experience
Chris | California | 6/21/2022
Katie Sabutis and the rest of the team at First Mortage Direct (Bison State Bank) did a really great job. Katie was super responsive and helpful and went above and beyond to get us to closing. Their online portal is easy to use and they are clear about their documentation requirements. They may n...
Rate Lock System Glitch & Poor Loan Servicing
Did not honor rate lock/System glitches/Poor loan servicing | North Carolina | 6/17/2022
HIGHLIGHTS: Lender did not honor confirmed rate lock even though system glitch was their fault (admitted so) & Immediate transfer to servicing company that is very inflexible/horrible ratings. While the mortgage lender I worked with directly (from Bison State Bank) was supportive throughout the pr...
Response from First Mortgage Direct
We apologize for the issues you ran into during your loan process. We pride ourselves on great customer service, and it’s clear we fell short during your time working with us. We would like to investigate this further so please reach out to our Executive Vice President, Joseph Watts at jwatts@fmdloans.com or our Sales Manager, Stephanie O’Farrell at sofarrell@fmdloans.com. We appreciate the opportunity to serve you, and your assistance in improving the mortgage experience. Thank you!