Troubleshoot Login Issues on the Mobile Apps

• If your login attempt is unsuccessful, a message will appear below the password field (“Please try again. We couldn’t log you in.”). This may indicate that the login credentials (either your email address or password) are incorrect, or that your login credentials are not associated with a New York Times account.
• Ensure that the email address and password entered into the login fields are correct. If you have an alternative email address that may have been used to subscribe to The New York Times, try logging in using a different email.
• If the issue persists, you may have linked your New York Times account with your Google, Facebook, or Apple account. Try logging in to your account using social login.
• For more instructions on how to log in using Google, Facebook, or Apple, please refer to Connect to your Google, Facebook, or Apple account to your New York Times Account.

• If you are unable to log in to your New York Times account on the mobile apps after completing the troubleshooting steps above, reset your password.
• If you log in using Google, Facebook, or Apple, then you can change your password directly through the social account. For more instructions on how to reset your password, refer to Change or reset your password.
• If you are not able to locate a password reset email in your inbox, check your Spam or Junk folder. If you use Gmail, check your Promotions folder. Be sure to check any other email inboxes associated with an email address you might have used to sign up or sign in to your New York Times account.
• If you are still unable to find your password reset email, add nyt@service.newyorktimes.com to your address book. Then request another password reset email.

• The New York Times regularly releases new versions of the mobile apps that provide enhanced functionality and issue fixes.
• We recommend that you update your mobile app to the newest app version and ensure that your device’s operating system is up to date.
• To install the most up to date version of the mobiles apps, visit the App Store or Google Play Store.

• When you use one of The New York Times’s mobile apps, the app will save information from the app in its cache. This information may be outdated or conflict with your login attempts.
• To resolve the issue, clear your app’s cache.

iOS

If you’re using an Apple device, complete the following steps to clear your app’s cache:

1. Select the person icon in the upper right-hand corner.
2. Select Data Usage.
3. Select Clear Cache.

Android

If you're using an Android device, complete the following steps to clear your app's cache:

1. Navigate to the Settings app on your device.
2. Select Apps.
3. Scroll down to locate NYTimes.
4. Select Storage.
5. Select Clear Cache on the bottom right-hand corner.