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Hi from Herefordshire
by TimBrace -
Hello
by Sefton22 -
Hi from East Riding!
by millyjdbell -
How does olive oil work in reducing cholesterol and maintaining diabetes?
by olvdew -
govDelivery New Releases Roundup
by AdinaW -
Real time reporting - tabular reports?
by Ron_Murray -
Issues with date validation on iOS 15.4.1
by WillV -
Two days left to apply for the 2022 Granicus Digital Government Awards!
by RachaelT
Community Activity
Hi from East Riding!
Hello, we are currently expanding the use of the Granicus Platform to replace our existing CRM and online account. I am a graduate on placement with the Digital Management Office at East Riding and I am currently researching best practice for impleme...
How does olive oil work in reducing cholesterol and maintaining diabetes?
If you are a diabetic or if you have problems with high cholesterol levels the yes for your help there are best extra virgin olive oil for diabetes and also there are some options as the best oil for reducing cholesterol as well you can use these and...
Hi from Herefordshire
Hi All,Tim from Herefordshire Council (Hoople Ltd), just starting on the govservice journey and starting the migration process this week. Integrating with Civica Flare and Confirm will be the main piece for us to start with but looking forward to hav...
Hello
Hi Everyone, I'm from Sefton. New to Granicus just starting to migrate services from our old crm system to the new platforms. Would love to be able to pick peoples brains on how they went about enabling self. What services did they go with first etc
Real time reporting - tabular reports?
Hi all. We're going live with some new services and are now starting to use Realtime reporting. We have Tableau for dashboards / graphical display - but - I'd like to know what you'd suggest for tabular style reporting - where it can be easily provid...
Issues with date validation on iOS 15.4.1
Just wondering if other customers are experiencing an issue whereby forms with date fields are erroring when accessed using iPhones running latest iOS (15.4.1) ? And more to the point if anyone has found a good working fix for this issue. Unfortunate...
Two days left to apply for the 2022 Granicus Digital Government Awards!
Attention Communicators! The Digital Government Awards are a great way to highlight your hard work in the eyes of your leadership and create a good news story about your organization. I know I always loved to be able to say I was part of an award-win...
Digital Accessibility
I'm so excited for next Thursday’s webinar on Digital Accessibility with Karen Pellegrine from the City & County Denver!Personally, I remember rushing to learn as much as I could about accessibility in my former role at a county when we received a la...
FillTask appending to a field
Hi,Is it possible to append a value from a FillTask integration onto the end of a field? For example, a payload a bit like this:{ "case_id": "{caseReference}", "stage_name": "{stageName}", "data": { "textField": "{textField current value} and append ...
Hello from Dundee Scotland
Hello, we have been using govService since 2017. Current challenges are grappling with realtime reporting and migrating our staff portal from Dash to Caseviewer. I will probably have a lot of questions and look forward to interacting with this commun...
Case Viewer issues
We have had an issue with CaseViewer for over a week now. We have been rolling it out to some users and so are parallel running with Dashboard and noticed a discrepancy between the two system. We have reported this to Granicus but just wondered if an...
Real-Time Reporting
Hi All, For those of you who have set-up Real Time Reporting, did you encounter an issue where there was no data in the 'submission_data' table? I have set up mapping for a couple of processes and 'Saved and migrated' but am still not getting any dat...
Hello
Hi everyone from Sandwell. Been using the Granicus platform since 2015 so have a few tips/tricks if anyone wants to pick my brains
Hello
Patrick Carroll from the California Department of Financial Protection and Innovation (DFPI). Longtime GovDelivery user here, from before the Granicus merger. Deploying TMS in 2022. Looking forward to hearing from other users, sharing information.
Hello All from Parul Jain from City of Surrey
Hello All from Parul Jain from City of Surrey
Resolved! Contact Us - file size limits
I've just submitted a request to increase the maximum file size for customer attachments in Contact Us (part of MyServices). Currently it's set to 5MB per file - but this is significantly smaller than most photos taken on a phone. We've had a custome...
Resolved! Where can I find Documentation?
Hi, Where can I find documentation on how to do advanced customisations with govService? Example: how to apply branding i.e. html, css, how to interface with other websites using APIs, examples of rules? I couldn't find tutorials / examples via googl...
Hello from South Carolina!
I am the web developer/media specialist for our local County Government. I look forward to sharing ideas/tips and getting to know everyone.
Resolved! Vulnerability in IQM2 product, no response from Granicus since 8/5/2021
Good day, We have dozens of machines on our network failing compulsory compliance checks due to a critically vulnerable log4net.dll included in the Minute Traq product. I reported the issue on August 5 and have since reached out four times via your s...
govService Form Analytics
Hi all, After working with govService for some time now, I noticed there is one key feature missing - the ability to tracking form interaction, impressions and conversion. I found that traditional analytic tools (google analytics) are a little compli...
Resolved! What happened to the new page template launch?
I guess there has been a delay in launching the new page templates? I thought I would see the change in the backend on Friday, Aug. 20.
Hello
I am a planning tech from the City of Hot Springs looking to learn more about STR's and other useful information.
Greetings From Truckee, CA
Hello from Truckee, CA. Happy to be a part of this community!
Hello from NC
Parks and Recreation Professional serving in a Marketing and Event Planning Capacity.
Guide to Civic Engagement and Digital Maturity
Deepening Resident-Government Relationships with Digital Civic Engagement This guide explores the state of digital civic engagement today across state and local government, provides a forward-looking vision for governments, and includes tips and insi...
Granicus University Webinars
Granicus University is a series of product-specific webinars that cover standard workflows, recent releases, tools, tips, and tricks to help you get more out of your Granicus products. You can sign up for upcoming webinars and watch past recorded web...
Repeatable subforms.. is it time for V2?
At Waltham Forest, we are heavy users of repeatable subforms. Whether it’s capturing data about people living in a household, returning information about waste and recycling collections at a property, or allowing customers to add chargeable products ...
Please Join Us for our August Clerk Spotlight (Aug 17)
Behind every successful government is a clerk that is keeping it all together through technology and cross-department collaboration. Keeping government running is difficult – especially remotely and/or with social distancing guidelines. Hear from cle...
Hello
Hi, I am a developer and UX designer at the City of London, working primarily on Self, Dash, Forms and Service within the govService plaform.
[Webinar] How 1-to-1 Messaging Transformed a New York Tax Agency’s Compliance
Join us on August 3, at 2:00 pm EST to hear from Laura Fallon, Digital Information Officer with the Office of Communications, and Shelby Jacobsen, Taxpayer Services Specialist, with the State of New York on how more targeted messaging is helping them...