This guide contains information about state services, agencies, and contact points. You can find services arranged by broad subject headings in the listings below, or search for specific words, or use the index.

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TABLE OF CONTENTS

Section A - Business/Economic Development

• Administration
• Business Financial Assistance & Economic Development
• Business Registration & Regulations
• Employment and Training
• Tourist Industry

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Section B - Children

• Administration
• Abused/Neglected
• Adoption
• Child Passenger Safety and Injury Prevention
• Day Care and Group Care, Licensing and Referral
• Education
• Foster Care
• Health Insurance
• Health Services
• Nutrition

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Section C - Constitutional Officers

• Constitutional Officers
• Governor/Lieutenant Governor/Governor's Council
• Secretary of the Commonwealth
• Attorney General
• Treasurer and Receiver-General
• Auditor

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Section D - Consumer

• Administration
• Consumer Complaints
• Alcoholic Beverages
• Automobiles
• Banks
• Cable Television and Telecommunications
• Dairy/Poultry/Produce
• Discrimination in Credit and Public Accommodation
• Home Improvement Contractors
• Insurance
• Marijuana
• Medical Facilities/Nursing and Rest Homes
• Private Business, Occupational, Proprietary and Trade Schools
• Professions and Trades
• Racing and Gaming
• Securities
• Towing/Moving/Freight Carriers
• Utilities
• Weights and Measures

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Section E - Education/Arts

Primary/Secondary

• Administration
• Early, Elementary and Secondary Education
• Adult Basic Education, Literacy, and GED
• Curriculum and Instruction
• Discrimination in Education
• Education Accountability/Reform
• Educational Data
• Gifted and Talented Students
• Grants and Financial Assistance Programs
• Occupational-Vocational-Technical Education
• Public Education Alternatives
• Student Records
• School Facilities
• School Food and Nutrition
• Special Education, Programs, and Services
• Teacher Certification, and Career Development

Higher Education

• Administration: Board of Higher Education
• College Equivalency Program
• Financial Aid/Scholarships/Tuition Planning
• Library
• Post-Secondary Education and Career Information
• State University
• Veterans Educational Services
• Arts and Humanities

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Section F - Employment

• Administration
• Fair and Safe Labor Practices
• Disability
• Discrimination
• Employment/Career Services
• Retirement
• Special Employment Programs
• State Employment
• Unemployment Compensation
• Unions/Labor Relations
• Workers' Compensation

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Section G - Environment/Energy

• Administration
• Agriculture
• Air, Land and Water Pollution, Protection and Quality
• ATV, Boat, OHV, Ski-Snowmobile Licensing
• Energy
• Enforcement
• Fish and Game
• Geology and Geographic Information
• Laboratory
• Licensing
• Parks and Recreation
• Pesticides/Pest Control
• Public Access to Beaches and Coastlines
• Radiation

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Section H - Health

• Administration
• Agriculture
• AIDS/HIV
• Alcohol,Drug, and Gambling Rehabilitation
• Blind and Visually Impaired
• Communicable, Infectious, Sexually Transmitted and Tuberculosis Disease
• Community Health Services
• Deaf and Hearing Impaired
• Emergency Services
• End of Life Care
• Environmental Health
• Family Health and Nutrition
• Food and Drugs
• Handicapped Services
• Health Information, Library, Research and Statistics
• Hospitals and Health Facilities
• Laboratory Sciences
• Lead Poisoning
• Mental Health
• Patient Protection/Safety
• Radiation/Radiologic Technicians
• Refugee and Immigrant Health

Section J - Housing/Community Development

• Administration
• Appeals
• Building Regulations
• Commissions
• Discrimination in Housing
• Housing Programs
• Quasi-Public Affiliations

Section K - Licenses/Permits/Records

• State Licenses: General Listing
• State Licenses: Division of Professional Licensure
• State Licenses: Department of Public Health

Section L - Public Safety/Law Enforcement

• Administration
• Buildings
• Corrections/Pardons/Parole/Sentencing
• Criminal Records
• Emergency Management
• Fire
• Inspection
• Medical Examiner
• Military
• Police
• Victim/Witness Assistance

Section M - Recreation

• Tourism
• ATV's, Boats, OHV's, Ski-Snowmobiles
• Boxing/Kickboxing
• Fairs
• Fishing/Hunting/Trapping
• Parks and Recreational Facilities
• State House Tours/Commonwealth Museum

Section N - Secretary of the Commonwealth

• Administration
• Citizen Information Service
• Corporations and Trademarks
• Elections
• Historical Records and Preservation
• Public Records
• Publications/Subscription Services/Regulatory Procedures
• Registry of Deeds
• Securities
• State House Tours

Section O - Senior Citizens

• Administration, Programs and Services
• Pharmacy Outreach Program
• Reduced Fares and Passes
• Social Security Programs

Section P - State Administration/Revenue

State Administration:

• Administration
• Appeals/Dispute Resolution
• Budget
• Buildings/Construction/State Property Management
• Commissions
• Financial Services
• Information Technology
• Investigation

Revenue Administration:

• Administration
• Abatements/Appeals/Assistance
• Child Support
• Compliance - Commercial and Individual
• Criminal Investigation
• Estate Tax
• Excise Taxes
• Local Services
• Underground Storage Tank Program
• Census - Demographic and Economic Data

Section Q - Transportation

• Administration
• Aviation and Maritime
• Bus and Railway
• Carpools/Ride Sharing
• Diesel Fuel Permits
• Maps
• Moving and Trucking
• Public Transportation-MBTA
• Registry of Motor Vehicles
• Safety
• School Bus Transportation
• State Motor Vehicles
• State Roads, Highways and Turnpike

Section R - Utilities

• Administration
• Consumer Division
• Gas, Electric, Transportation and Water
• Telecommunications and Cable TV
• Underground Utilities Safety

Section S - Welfare/Social Services

• Administration
• Appeals
• Assistance
• Fraudulent Claims
• Homeless/Emergency Housing
• Independent Living
• Insurance
• Rates
• Refugees/Immigrants
• Veterans

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