Embark on an overly ambitious technology project, but try building it with an old-fashioned system-development approach. Then a pandemic strikes out of nowhere. Execution is delayed, but the client refuses to postpone deployment. What next?It all ends up in a platform that keeps churning glitches. In other words, that’s India’s new income-tax portal for you.The over INR4,000 crore platform, built by Infosys, has been constantly in the news since
Business News›Prime›Tech›Inside Infosys’s income-tax portal mess: vain ambition, flawed DevOps, and hubris of one-day refunds
Under the lens
Inside Infosys’s income-tax portal mess: vain ambition, flawed DevOps, and hubris of one-day refunds
Synopsis
When an inherently complex digital project is disrupted by the pandemic, but the client won’t defer deadlines, it can only lead to a shambles, a product riddled with bugs, and a host of questions nobody wants to answer. For now, the country has to resign itself to another level of annoyance while paying taxes.
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