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Contact the TGA
Related information
The TGA will have limited operations from Friday 24 December 2021 until Tuesday 4 January 2022. See TGA operations over the holiday period 2021-22 for further information.
Please do not call the TGA in a medical emergency. If you need urgent medical help call 000. If you have experienced an overdose or suspected poisoning, call the Poisons Information Centre, 24 hours a day on 13 11 26.
If you have an enquiry about a medicine, medical device or other therapeutic good, the Therapeutic Goods Administration (TGA) may be able to assist you.
COVID-19 enquiries
If your enquiry relates to COVID-19, information is available on the TGA website at COVID-19 medicines and medical devices and COVID-19 vaccines. The Coronavirus (COVID-19) health alert is available on the Department of Health website.
The TGA can assist with enquiries that relate to the COVID-19 vaccine approval process, provisional registrations and COVID-19 vaccine safety monitoring.
The TGA cannot assist with COVID-19 enquiries that do not relate to these topics.
The National coronavirus and COVID-19 vaccine helpline provides information about COVID-19, COVID-19 vaccines, and the COVIDSafe app. The helpline operates 24 hours a day, 7 days a week. General COVID-19 contact details are provided below.
| Topic | Contact |
|---|---|
| National helpline | 1800 020 080 |
| COVID-19 enquiries | enquiries@health.gov.au |
| Vaccine enquiries | covidvaccineenquiries@health.gov.au |
| COVIDSafe app | support@covidsafe.gov.au |
Common questions
Some common questions are answered on these pages:
We can't answer some questions
We can't answer questions that aren't about therapeutic goods. These questions should be directed to the appropriate agency or body. A list of appropriate contacts on particular topics is provided below.
| Topic | Contact | Phone number |
|---|---|---|
| Veterinary medicines | Australian Pesticides and Veterinary Medicines Authority | +61 2 6770 2300 |
| Food | Food Standards Australia New Zealand | +61 2 6271 2222 |
| Health insurance | Australian Prudential Regulation Authority | +61 2 6215 7900 |
| Cosmetics and chemicals | Australian Industrial Chemicals Introduction Scheme | +61 2 8577 8800 |
| Health practitioners | Australian Health Practitioner Regulation Agency | +61 3 9092 1995 |
Be aware that we don't research or develop therapeutic goods, give clinical advice to individuals, recommend products, or make decisions on subsidies. We can't respond to enquiries on these topics.
For more information, see our pages What the TGA regulates and What the TGA doesn't do.
How to contact the TGA
If you have an enquiry for the TGA, you can contact us through one of the methods listed below.
Simple enquiries can generally be answered quickly by phone. Complex enquiries will take time to properly address. We ask you send more complex enquiries via email, fax or post.
| Phone |
Hours: Monday to Friday, 9:00am to 5:00pm (AEST excluding public holidays) People who are deaf, hard of hearing and/or have a speech impairment can call the TGA through the National Relay Service. TTY or computer with modem users phone 1800 555 677 then ask for 1800 020 653. Speak and listen (speech-to-speech relay) users phone 1800 555 727 then ask for 1800 020 653. Non-English speakers can use the Translating and Interpreting Service. They can be contacted at 131 450, or outside of Australia at +613 9268 8332. |
|---|---|
| info@tga.gov.au | |
| Fax | 02 6203 1605 |
| Postal Address | TGA, PO Box 100, Woden ACT 2606, Australia |
Other contact points
If your question relates to a specific function of the TGA, you may be able to resolve it through one of these alternative contact points.
Due to privacy considerations the TGA does not publish individual staff members' contact details.
- Advertising claims
- Authorised prescribers
- Biologicals
- Blood and tissues
- Clinical trials
- Committees
- Complaints
- Complementary medicines
- Cosmetics
- eBusiness services
- Manufacturing therapeutic goods
- Media enquiries
- Medical devices or IVDs
- Over-the-counter (OTC) medicines
- Payments or invoices
- Prescription medicines
- Problem reporting
- Recalls of medicines or medical devices
- Scheduling of medicines or poisons
- Special access scheme
Our customer service standards
For details on the service you can expect from our customer service representatives and what happens to information you provide, refer to the TGA customer service standards page.