Customer Service

It happens, sometimes you have to change your password or need help finding your username. You can do both at Forgot Password/Username.

You can request a stop payment through Wells Fargo Online^®, by phone or by visiting your local branch and speaking with a banker.

Simply sign on to Wells Fargo Online and access Manage Accounts through the Account tab.

To place stop payments for a check  via phone please call 1-800-TO-WELLS (1-800-869-3557). Please have the following information available when speaking to a banker: the Name of Payee, Account Number, Paper item number or range of paper item numbers, Paper item date and Amount of item.

More information about stop payments

• The stop payment will remain in effect for six months. To remove a stop payment, please call 1-800-TO-WELLS (1-800-869-3557) or visit a local branch.
• There is a stop payment fee. For fee information for your account, please refer to your Consumer Account Fee and Information Schedule or call us at 1-800-TO-WELLS (1-800-869-3557).
• There is no fee for placing stop payments on lost or stolen blank checks.
• Placing a stop payment order does not release you from any contractual agreements. You may still be held to the terms of the agreement.

Currently, Wells Fargo does not charge a fee for this service. However, when using Zelle on a mobile device, your mobile carrier’s message and data rates may apply.

We can help you find both at Routing Numbers and Account Numbers.

You can find phone numbers to report fraud at How to Report Fraud.