Genesys
BRANDVOICE Storytelling and expertise from marketers| Paid Program

Customer Data In Service Of The Customer

Marketers have long known the benefits of mining and archiving customer data.

Anticipate And Predict Individual Customers’ Needs With Artificial Intelligence

Bridge The Empathy Gap In Customer Experience

Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Customer Data In Service Of The Customer

Marketers have long known the benefits of mining and archiving customer data.

Genesys

BRANDVOICE | Paid Program

14,680 views |

Sep 1, 2021

Anticipate And Predict Individual Customers’ Needs With Artificial Intelligence

While AI might not be able to express empathy (yet), the right AI solution can facilitate your contact center’s delivery of empathetic experiences no matter how your customer wants to engage.

Genesys

BRANDVOICE | Paid Program

14,923 views |

Sep 1, 2021

Bridge The Empathy Gap In Customer Experience

In its research report “The connected customer experience,” Genesys surveyed 11,000 consumers around the world and found that 37% of respondents said having a business remember or know them — and anticipate why they’ve contacted the service department — is a sign of a phenomenal experience.