Some of the most important investments you will make in life will be in yourself and your business. Key investments you should consider.

If the debt ceiling is not raised in the coming weeks, the U.S. will default on its debt for the first time in its history and that will be catastrophic for small businesses.

The average musician’s work is paid less than one month’s rent payment living in New York City, and most artists’ sole source of income is the royalty check from these same streaming services. Here's how some artists are using NFTs to provide income.

Here are five things in technology that happened this past week and how they affect your business. Did you miss them?

All of the tasks competing for your attention can make it hard to stay on top of work, especially if you are a parent Here are 3 mistakes to avoid if you want to increase your productivity.

Anyone working independently needs to be a problem-solver, a critical thinker, a self-manager, a decision-maker and ultimately, a leader. 83% of organizations believe it’s important to develop leaders at all levels, but only 5% have taken action to actually do so in their companies.

Two moments in customer service deserve particular attention: the beginning and the ending of your interaction with the customer, what the Ritz-Carlton Hotel Company endearingly calls the “warm welcome” and the “fond farewell.”

Knowing what language to use, and to avoid using, when interacting with your customers is a key part of delivering world-class customer service, says customer service trainer and consultant Micah Solomon

One of the universal desires among customers is for recognition, to be seen and valued as a particular, individual human being. How to harness this power to drive great customer service: training from customer service consultant and trainer Micah Solomon

All great customer-centric companies have what I call a default of yes, an ethos of, “The answer is yes; now what is your question?” writes Micah Solomon, a customer service consultant and customer service trainer, who explains how to develop this key discipline in this article.