EMPLOYMENT OPPORTUNITIES

The San Diego History Center is committed to attracting, developing and retaining a highly qualified workforce and to providing a work environment where all employees, volunteers and interns are encouraged to reach their highest potential and are valued and recognized for their contributions to fulfilling our mission. The History Center is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief or disability.

Job Description | Visitor Engagement Associate

STATUS: Part-time, Non-Exempt (Hourly)

PAY RATE: $15/hour

HOURS: 10 -15 hours/week; Friday, Saturday, Sunday, and holiday availability required

REPORTS TO: Visitor & Volunteer Engagement Coordinator

DATE: September 2021

SUMMARY OF POSITION
Under the supervision of the Visitor & Volunteer Engagement Coordinator, the Visitor Engagement Associate (VEA) is responsible for providing high quality customer service to visitors of the San Diego History Center (SDHC) museums (Balboa Park and Presidio Park locations). The Visitor Engagement Associate must provide excellent customer service and is an advocate for SDHC while interacting with the public to advance the organization’s Culture of Philanthropy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represent SDHC to the public, volunteers, and auxiliary groups in a positive and appropriate manner
• Perform Welcome Desk duties from opening to closing including: o Following procedures to safely open and close the museums
• Greet and welcome all visitors; collect admission
• Provide visitors with information about the museums and surrounding areas
• Promote and sell memberships and program tickets
• Prepare daily reports
• Respond to phone inquiries
• Check in groups; direct deliveries and administrative guests to the appropriate department
• Monitor public spaces throughout the day and enforce gallery rules of conduct when needed
• Communicate with the Visitor & Volunteer Engagement Coordinator regarding visitor feedback and incidents at SDHC locations
• Follow Collections Management Policies and Procedures
• Assist multiple departments as needed/requested

Allocation of Responsibilities

• 80% visitor engagement & customer service activities
• 15% customer service & retail activities
• 5% other responsibilities as needed

REQUIREMENTS

• Strong customer service and interpersonal skills
• High school diploma required and some college preferred
• Ability to communicate effectively with others, including strong verbal skills
• Experience working with the public
• Cash handling/retail experience
• Skill in using computer programs like MS Office suite, Altru, Volgistics,
• Ability to multitask and remain flexible to accommodate SDHC needs
• Ability to use independent judgment to resolve situations as they arise
• Proactive attitude, creative and strategic thinker
• Knowledge about Balboa Park preferred
• Bilingual (English/Spanish) preferred

WORK ENVIRONMENT

• Museum and exhibit spaces
• Store/retail space

PHYSICAL DEMANDS

• Walking, sitting, squatting, standing, kneeling, balancing, manual dexterity, reaching above shoulders, grasping, pushing/pulling (15-60 lbs.), lifting (15-60 lbs.), carrying (10-60 lbs.)
• Climbing stairs, walking over varied terrain
• Repeated adjustments to varied lighting conditions and changing physical space conditions as would be expected in a museum setting; some spaces will have varied climate controlled conditions

ADDITIONAL RESPONSIBILITIES

• Valid CA Driver’s License and reliable transportation with proof of liability insurance

EEO STATEMENT
SDHC believes that equal opportunity for all employees is critical to our continuing success. In accordance with state and federal law, SDHC will not unlawfully discriminate against any employee or applicant for employment on the basis of religion, race, color, national origin, ancestry, disability, marital status, gender, veteran status, sexual orientation, age, medical condition, registered domestic partner status, or any other basis protected by state or federal laws. Opportunity is provided to all employees based on qualifications and job requirements. When necessary, SDHC makes reasonable SDHC Job Description: Visitor Engagement Associate Revised September 2021 accommodations for disabled individuals who request an accommodation in accordance with state and federal laws.

DISCLAIMER
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.