Here are five things in technology that happened this past week and how they affect your business. Did you miss them?

Getting into e-commerce is relatively easy, being successful in e-commerce is a whole different ball game. Here are five tips to give you a leg up on having a successful e-commerce business.

How and why to reframe your attitude when providing customer service or hospitality, from author and customer service consultant Micah Solomon, and Forbes senior contributor.

If you a run a service business, you're concerned with providing more value for your customers. Normally, this is a task that's fairly labor-intensive in nature. However, there are a number of simple, easy-to-implement ways to provide more value without having to "reinvent the wheel," so to speak.

No doubt you’ve been told to keep an eye on your competitors. It’s baked into every business plan, SWOT analysis, pricing strategy and MBA program out there. But every once in a while, teaming up with your competitor might reap benefits you could have never imagined.

Roughly six million small employer businesses populate “Main Street” in every town and city across America. NFIB takes a random sample of its membership (about 300,000 firms) every month and asks the same questions, including “How are your average selling prices now compared to 3 months ago?”

Zendesk, a San Francisco-based customer support software company, has grown to become a major force in customer support software, exceeding $1 Billion in revenue in 2020. New Zendesk COO Jeff Titterton spoke with customer service consultant and customer experience SME Micah Solomon.

Most entrepreneurs want to build a business to last, but sadly 50% of small businesses fail after 5 years. Therefore, you need to ask yourself these 3 questions if you want to build a long lasting business.

Wayne Peacock became CEO of USAA, the insurance and financial services giant, in February 2020, and immediately faced a pandemic. Author Micah Solomon, as a customer experience consultant and specialist, spoke with Peacock about Covid-driven customer experience and employee experience innovations.

In the heart of Midtown Manhattan, New York City’s famous Garment District is home to the greatest concentration of fashion designers and manufacturers in America.